NPS — Payment debited while registering and not registered

Website: enps.nsdl.com/eNPS/OnlineSubscriberRegistration.html?appType=main

Hello

My ACK no is 11141690.
email - [protected]@gmail.com.
Incident Date - 12 May 2022

I was creating an nps account.
During payment I used razorpay and selected type UPI then My payment was debited from my bank account but not shown in this portal. When I try again I show the message below.

"The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS"

Now on 13 May when i try again to do process with ack . it show me to fill all the info again. where is my money gone ?

I also tried to post a query in the portal but there I also got an error message below.

"File not found"
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Response to your query has been sent to registered email address available in NPS database . For any further information, kindly call us at[protected] or register a query at https://npscra.nsdl.co.in/Log-your-grievance.php.

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