Nsdl E-Governance Infrastructure — about pan card fee refund

Address:At/Post - HARTALE, Tal - Muktainagar, Dist - jalgaon, Jalgaon, Maharashtra, 425306

I use nsdl website to create a new pan card of mine. Temporary token is [protected]. I use e-kyc option for my aadhar verification. I have paid an amount of rs.116.20 using my debit card.
My balance was deducted from the bank on 10/05/2019 but aadhar verification was not completed. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
But" i didn't get any refund till date
I need all my money or create a new pan card...
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NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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Nsdl e pan card hasn't returned
Hemantamunu's reply, May 28, 2019
My online nsdl pan card isn't sucsesful
I had applied with NSDL online for a change in my PAN details. My PAN no is ALKPB7805P. The acknowledgement no for my online application is [protected]. My application was rejected stating that the proofs submitted did not contain last name in expanded form as mentioned in the application. Kindly refund my PAN processing fee ...

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    +91 22 2499 4200 [Vidya Lakshmi]
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