Submit a Complaint
Claimed

NSDL e-Governance Infrastructure Complaints & Reviews

www.nsdl.co.in
3.5
Updated: Dec 13, 2025
Complaints 5312
Resolved
3580
Unresolved
1732
Amazing! 🤩 It’s great to see how NSDL e-Governance Infrastructure is committed to providing outstanding customer support! They sincerely care about addressing and resolving issues quickly and effectively. NSDL e-Governance Infrastructure’s friendly, solution-focused approach to managing feedback builds trust and ensures a wonderful customer experience.
Complaints
Contacts

File a complaint to NSDL e-Governance Infrastructure

Having problems with NSDL e-Governance Infrastructure?

File a complaint and get it resolved by NSDL e-Governance Infrastructure customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Tax Services
NSDL e-Governance Infrastructure

NSDL e-Governance Infrastructure reviews & complaints page 10

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Abhiarchy
from Lakhisarai, Bihar
Feb 17, 2023
Feb 17, 2023
This thread was updated on Feb 17, 2023
Report
Copy

Address: NSDL

Please help me to get my refund amount, I was apply for Pan card, after done my payment got error page, and not able to done KYC.
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
View replies
Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    T
    Thirupathi Ponchetti
    Feb 16, 2023
    Feb 21, 2023
    This thread was updated on Feb 21, 2023
    Report
    Copy

    The Permanent Retirement Account Number (PRAN) allotted but i am getting no pran number found in database cant login

    Acknowledgment Number[protected]
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    View replies
    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
    Reply
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      D
      Deepak Chauhan0099
      Feb 16, 2023
      Feb 16, 2023
      This thread was updated on Feb 16, 2023
      Report
      Copy

      My OTP din't generate
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      View replies
      We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        T
        T C Kotteeswaran
        Feb 15, 2023
        Feb 17, 2023
        This thread was updated on Feb 17, 2023
        Report
        Copy

        The Permanent Retirement Account Number (PRAN) allotted but i am getting no pran number found in database cant login

        Acknowledgment Number 11545015

        contact : [protected]
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        View replies
        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          F
          Furquan_Ghori
          from Bhilai, Chhattisgarh
          Feb 15, 2023
          Feb 17, 2023
          This thread was updated on Feb 17, 2023
          Report
          Copy

          My saved registration form is not available to edit for completing registration

          I filled up my registration form and saved online at every step right from my personal details and uploading all my document proofs. And I have been assigned an Acknowledgement number through email as 11383774.

          There were a few things that need to be filled up. So I tried to get into my saved registration form using "Complete Pending Registration" tab on the https://enps.nsdl.com/ using my Acknowledgement number,...
          +3 photos
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy
          N
          nikhil padase
          Feb 14, 2023
          Feb 16, 2023
          This thread was updated on Feb 16, 2023
          Report
          Copy

          Address: mumbai
          Website: enps.nsdl.com/eNPS/OnlineSubscriberRegistration.html

          While Registering through NPS payment was declined and when logging in following error occurs
          Registration no 11543184
          acknowledgement date 14/02/2023
          date of birth 01/06/1967

          The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS

          Kindli guide
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          View replies
          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            P
            Peter Amal Raj
            Feb 14, 2023
            Report
            Copy

            When I am trying to Add Nominee for My DEMAT account which i am keeping in HDFC Bank, it is taking me to verification for NSDL site. In the NSDL after clicking on the verify the OTP is not getting sent to my Mail Box. Even the Mobile number registered is OLD one and i am not having it now.

            Please check and let me know why i am not receiving the OTP.

            DP ID : IN301151
            Client ID : 25692314
            +1 photos
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              D
              Dhruvam Suthar
              Feb 8, 2023
              Feb 10, 2023
              This thread was updated on Feb 10, 2023
              Report
              Copy

              I applied for my pan card through e sign i completed whole documentation and paid the amount for registration through paytm but at the end it failed
              the message on the site was"Your request cannot be processed .Please try after some time using returing user option in Login page"
              my token number is [protected]

              please solve the problem
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              View replies
              Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
              Reply
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                P
                picture patchy
                Feb 8, 2023
                Feb 10, 2023
                This thread was updated on Feb 10, 2023
                Report
                Copy

                I hav registered for nps account today and i have successfully completed the registaration process. i have received the pran card details. but i didnt yet get the ipin and tpin mailer. when i try to reset ipin on my own using pran number. it says 'unauthorized user'.

                ack no: 11531509
                ack date 08/02/2023
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                View replies
                Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Shiva Raj6
                  Feb 8, 2023
                  Feb 9, 2023
                  This thread was updated on Feb 9, 2023
                  Report
                  Copy

                  Hi, I paid 71.90 for PAN card name correction, but haven't received an acknowledgment as proof of success rather amount had deducted from my account. Please find the error screenshot of the NSDL portal and my payment transaction ref ID below

                  The token Number for this application is [protected].
                  PayTm Ref ID - 101011523787108022023139591675841999909
                  +2 photos
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  View replies
                  Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
                  Reply
                  Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
                  Reply
                  Helpful
                  Found this helpful?
                  2 Comments
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    R
                    ramasamyt
                    Feb 7, 2023
                    Feb 9, 2023
                    This thread was updated on Feb 9, 2023
                    Report
                    Copy

                    During pan card name correction process, finally the payment got deducted but "your request cannot be processed please try after sometime using recuring user option in login page,
                    +1 photos
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    View replies
                    Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
                    Reply
                    Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
                    Reply
                    Helpful
                    Found this helpful?
                    2 Comments
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      ash4wini
                      from Ahmedabad, Gujarat
                      Feb 7, 2023
                      Feb 10, 2023
                      This thread was updated on Feb 10, 2023
                      Report
                      Copy

                      Hi.
                      I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                      Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

                      PRAN :[protected]
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      View replies
                      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        Ankita singh narvaria
                        from Kanpur, Uttar Pradesh
                        Feb 6, 2023
                        Feb 7, 2023
                        This thread was updated on Feb 7, 2023
                        Report
                        Copy

                        I have registered for NPS and have received my PRAN but i am not able to login on the NPS portal. I am getting the error - PRAN not found in database.
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        View replies
                        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          T
                          [email protected]
                          Feb 4, 2023
                          Feb 7, 2023
                          This thread was updated on Feb 7, 2023
                          Report
                          Copy

                          Hi Team,
                          I have completed my account creation process and received E-PRAN card, but still I'm unable to create login credentials.

                          Error :no PRAN found in data base.
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          View replies
                          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            sonuparmarr
                            Feb 3, 2023
                            Feb 6, 2023
                            This thread was updated on Feb 6, 2023
                            Report
                            Copy

                            Dear Sir/Madam,

                            I applied for PAN card on NSDL portal, token number : [protected] and also paid the payment of Rs: 106.90. After the payment is complete, suddenly a window appear like this "Your request cannot be processed. Please try after some time using returing user option in Login page". so I need all the money. I attached my paytm receipt with this
                            +1 photos
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            View replies
                            Inconvenience caused is highly regretted. Kindly E-mail your query at [protected]@proteantech.in or call us on[protected]
                            Reply
                            Helpful
                            1 other people found this review helpful
                            1 found this helpful
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              M
                              mithileshtt
                              Feb 2, 2023
                              Feb 7, 2023
                              This thread was updated on Feb 7, 2023
                              Report
                              Copy

                              Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                              Today I have done one payment for correction in my friend pan card - AJSPT9974D (Kumar Kant Thakur), payment is deducted from my account and showing successful in my Google pay app but on NSDL website message showing payment not received, I have done this payment via Bharat QR. So I request you please check and help me.
                              +2 photos
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              View replies
                              Inconvenience caused is highly regretted. Kindly E-mail your query at [protected]@proteantech.in or call us on[protected]
                              Reply
                              Inconvenience caused is highly regretted. Kindly E-mail your query at [protected]@proteantech.in or call us on[protected]
                              Reply
                              Inconvenience caused is highly regretted. Kindly E-mail your query at [protected]@proteantech.in or call us on[protected]
                              Reply
                              Helpful
                              Found this helpful?
                              3 Comments
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                N
                                Nishant Kuma
                                Jan 29, 2023
                                Jan 31, 2023
                                This thread was updated on Jan 31, 2023
                                Report
                                Copy

                                I have generated a PRAN number . But it is showing invalid everywhere or PRAN not found in database in login.
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                View replies
                                Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  R
                                  rohit kumar singh
                                  from Delhi, Delhi
                                  Jan 28, 2023
                                  Jan 31, 2023
                                  This thread was updated on Jan 31, 2023
                                  Report
                                  Copy

                                  Unauthorised user while setting up IPIN for the first login

                                  I have recently signed up for NPS and have been allotted PRAN[protected].
                                  I have done verification and first time contribution as well.

                                  I am unable to login as i don't have a password yet. when i try to reset password using my pran, I'm getting error saying 'Unauthorised user' or 'User not found in database '...
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy
                                  A
                                  alokkumarsingh001
                                  from Patna, Bihar
                                  Jan 28, 2023
                                  Jan 31, 2023
                                  This thread was updated on Jan 31, 2023
                                  Report
                                  Copy

                                  Respected,
                                  I have applied for the pan card on 23rd January and the application is failed due to ekyc failed and i got the message that your refund will be credited in 7 working days but still it is not credited in my account and also didn't get any correct response from the customer care of NSDL.

                                  Token No:- [protected]
                                  +1 photos
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  View replies
                                  Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
                                  Reply
                                  Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
                                  Reply
                                  Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  3 Comments
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    M
                                    Musaddiq_
                                    Jan 26, 2023
                                    Jan 30, 2023
                                    This thread was updated on Jan 30, 2023
                                    Report
                                    Copy

                                    Hi Team,
                                    I'm not able to complete the NPS registration due to following message:-

                                    "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #"

                                    Acknowledgment no: 11503600
                                    Acknowledge Date: 25/01/2023 (time: 21:41:09)

                                    Request you to please look into this issue and do the needful.
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    View replies
                                    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit

                                      Related businesses

                                      Apply PAN India
                                      1
                                      (342)
                                      Income Tax Department
                                      1.9
                                      (2508)
                                      Pan Business
                                      1
                                      (9)