NSDL e-Governance Infrastructure
NSDL e-Governance Infrastructure Ltd.
Customer satisfaction rating: 71%
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4443
COMPLAINTS
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NSDL e-Governance Infrastructure Customer Care

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Address
Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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Phone:
Phone:
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+91 22 2499 4200  [Vidya Lakshmi]
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+91 22 4090 4242  [Head Office]
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+91 11 2370 5418  [New Delhi]
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+91 20 2721 8080  [PAN/TAN Call Centre]
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+91 11 2335 3817  [New Delhi]
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+91 79 2646 1376  [Ahmedabad]
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+91 22 2499 4477  [EzeeWill]
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Fax:
Fax:
+91 22 2491 5217  [Head Office]
+91 33 2289 1945  [Kolkata]
+91 44 2814 4593  [Chennai]
+91 11 2335 3756  [New Delhi]
+91 79 2646 1375  [Ahmedabad]

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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71%
Complaints
4443
Pending
61
Resolved
3018
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

NSDL e-Governance Infrastructure Complaints & Reviews

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I have opened my Atal Pension Yojana account through SBI last month and my PRAN was activated online.
APY PRAN :[protected]br...
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Hello Team,

I have opened NPS on 8/02/2021 and I have also got the ePRAN card but suddenly the site started buffering and I was not able to complete the last two steps which were the "esign registration and complete" so I went to PRAN login but while I'm registering for the IPIN I'm getting error "Pran not found in database", so it's my humble request from you to please assist me over this.

Name: Archit Goel
Mobile No. [protected]
email id: [protected]@gmail.com
Feb 09, 2021

Complaint Status

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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    Acknowledge Id is pending for payment gateway while my session is expired, I want complete the payment and process please help ASAP
    Feb 08, 2021

    Complaint Status

    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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      I am stuck at payment gateway, I was not able to complete my payment as my session was expired, now I am retrying to complete registration process but getting error, "acknowledge I'd pending for payment gateway" please resolve ASAP
      Feb 08, 2021

      Complaint Status

      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        Hi,

        I am seeing the below error while trying to complete the eNPS registration process.

        "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."

        Acknowledge no: 11364889
        Acknowledgement date: 06/02/2021

        Could you please resolve this quickly.

        Regards,
        Amit
        Feb 07, 2021

        Complaint Status

        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          I had opened NPS account from PayTM money, i have also received physical PRAN card, but when i tried to login through cra-nsdl.com,...
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          Payment is deducted from my account but the process didn't get complete on the NPS website.

          I could not complete...
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          Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime.

          I am not able to do the payment
          Feb 04, 2021

          Complaint Status

          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
          1 Comment
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            I am selected for IAF. They are demanding PAN Card for which I had applied on 11 January, 2021 But it's status is still showing that " Your application is under process at NSDL TIN facilitation center. My acknowledgement no. is [protected]
            Feb 04, 2021

            Complaint Status

            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
            We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
            2 Comments
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              I registered for eNPS using ekyc and got the pran on email but when I try to set iPIN, the site says no pran found in database or invalid PRAN.

              Please let me know when will I be able to use these pran. I am also unable to track the status of this newly created pran.

              Thanks & Regards,
              Feb 04, 2021

              Complaint Status

              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                Was in the process of registering for nps account. I updated my details and uploaded the required documents. Then i tried to make payment but got stuck at payment gateway. Now i am trying to login using my acknowledgement id and date, but i am getting following error for many days.

                "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime."

                Aknowledgement No; 11306363
                Date: 02/01/2021
                Feb 04, 2021

                Complaint Status

                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                  I have completed my registration process also i got PRAN number which is[protected]
                  But still showing PRAN not found in database.
                  Feb 03, 2021

                  Complaint Status

                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                  1 Comment
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                    Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime.

                    I have paid using UPI QR code

                    Name - hanish singla
                    Ack no[protected]
                    Feb 02, 2021

                    Complaint Status

                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                    1 Comment
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                      Getting error "PRAN not found in Database", when trying to log in or change password
                      Feb 02, 2021

                      Complaint Status

                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                      1 Comment
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                        I started my PAN registration process on feb-2020, and i didn't complete the registration at that time.

                        Now...
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                        On 2 February 2021. I filled up the form to make correction in the pan card with token number [protected] and also paid the payment of Rs 106.90 payment was successful but e-sing Aashaar authentication failed so.i want to get my deducted money
                        Hold my processor
                        Feb 03, 2021

                        Complaint Status

                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                        We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                        2 Comments
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                          Registration against this Acknowledgement Id is pending for confirmation from payment error msg since today morning unable to make payments

                          My email id is [protected]@gmail.com
                          RegD mobile.no. [protected]
                          Rajakumar b b
                          Feb 02, 2021

                          Complaint Status

                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
                          We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                          2 Comments
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                            I have applied for TAN acknowledgement on 21Dec 2020, current status shows your application is under process at tin facilitation center.
                            Can i know what is the current status or how do we check it online exact status, thanks.
                            TAN Not allocated from about 1 month.
                            Feb 03, 2021

                            Complaint Status

                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Kindly DM the PAN / application acknowledgement number as the number in the image is not clear.
                            Kindly DM the PAN / application acknowledgement number as the number in the image is not clear.
                            We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                            3 Comments
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                              I have applied for pan card acknowledgement on 13Jan 2021, current status shows your application is under process at tin facilitation center. Kindly call TIN FC[protected]/46/47/48/49 for further processing of your application.
                              Can i know what is the current status or how do we check it online exact status, thanks.
                              PAN not alloted. Status pending from approximately 1month.
                              Feb 03, 2021

                              Complaint Status

                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Kindly DM the PAN / application acknowledgement number as the number in the image is not clear.
                              1 Comment
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                                I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                                I have also not received any email so was not able to E authenticate

                                Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

                                also Tried to raise a complain using NSDL website but without PRAN no. it is not possible to raise complain. also it is not taking ACK. number.
                                Feb 02, 2021

                                Complaint Status

                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                                1 Comment
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