NSDL e-Governance Infrastructure Complaints & Reviews

Sir/ Madam,

I have applied for new pan card on 23/06/2023 through e-sign/e-kyc method. I received my PAN card acknowledgement PDF after completion. Its been succesfully completed and I received the following message along with the PAN card acknowledgement PDF:-

"Thank you for using online facility for pan application. If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

Later when i tracked my application status, its showing as "sorry no records found."

Proof of (1) PAN Card Acknowledgement, (2). Tax invoice of Payment Receipt are attched below. Kindly please check it.

Please check my New PAN card application.

I have applied for pan card and in tracker it shows :-
"your application is under process at protean - tin facilitation center.you may contact tin fc[protected]/46/47/48/49 where the application was submitted by you"
Acknowledge no :- [protected]

What should i do for getting status ? I dont know where that tin belongs and how to find address of that tin?

My date of birth is wrongly updated and I am facing issues. this is my second time correction. Such an incompetent team should be punished for his negligence .

Hi, when tried to track status of the PAN it shows "we have received the documents with reference to you PAN application. However, the documents are not valid. Please click here for details". But there is no data about which document was considered invalid and why? Also no option to upload the document again. Need the updated PAN urgently as it needs to be linked to Aadhaar . Kindly help us as soon as possible

I got my physical pancard from Protean on 14/06/2023. While validating this pan card in efilling portal it shows PAN DOES NOT EXIST.

Have created a new NPS account and the assigned PRAN number shows invalid/incorrect upon first time login

I applied for a new PAN card from the NSDL website and initiated a transaction of Rs106.90 for the same. I selected UPI as a mode of payment and entered my Fampay UPI credentials. After successfully transferring the amount, the website returned an error message stating that the transaction failed. On raising a help ticket with Fampay, they confirmed that the money reached merchant account and initiating a refund from my end is not feasible. Although Rs106.90 is a small amount for an individual, if 1000 people transact every day and get same error message after making the payment, the scam is huge. It's Rs10, 690 per day, Rs320, 700 per month and Rs3848400 annually per 1000 people.
Acknowledgement No:[protected]

Sir, I am Gupteshwar Upadhyay recruitment ID 135055 ( HQ DGAR, Laitkor, Shillong). Sir I have participated in recruitment for above said post in Jun 2023. I have cleared written, physical and interview. But in medical I have been referred to civil hospital (NEIGRIHMS) for specialist review. Civil hospital declared me physically fit. But after all this I have declared unfit by Assam Rifles officials with remarks that the medical board will not considered civil doctors remarks for knock knee. Sir kindly accept my grievance for not accepting specialist doctors remarks if it is so then why I have referred to them for medical review. Although I have no medical issues in running & walking and I have cleared running before time. It is requested that suitable reply me made to me at the earliest.

Dear Sir Madam, I have applying new Pan Card from NSDL website, but application is not summit successfully. But my amount debited 106.90 rupees please return my amount.

Date: 18/0572023
Token Number: [protected]
Acknowledgement No: [protected]

I have applied for pan card online with option e-kyc authentication through aadhaar. The details were submitted successfully and the payment was also made through net-banking on 06.07.2023. But i haven't received the otp at last verification step.
Please suggest what should i do as payment already deducted to my account.

Token number : [protected]
E-mail : [protected]@gmail.com
Phone no : [protected]

I applied for pan update on may 19th.
May 22nd i got mail like this
"we would like to inform you that the documents received on May 20, 2023, are found to be in order during preliminary verification."
Means my documents are correct and accurate right?
But my pan status is"Your application for 'New PAN Card or/and Changes or Correction in PAN Data' is under process at Income Tax Department"
From may 23rd.
Its been more than 10days but there is no update.
My acknowledgement no [protected]
Its very urgent for my further studies.
Please look into it.

I applied for an e-PAN card from the NSDL website and initiated a transaction of Rs8.26 for the same. I selected UPI as a mode of payment and entered my PhonePe UPI credentials. After successfully transferring the amount, the website returned an error message stating that the transaction failed. On raising a help ticket with PhonePe, they confirmed that the money reached merchant account and initiating a refund from my end is not feasible. Although Rs8.26 is a small amount for an individual, if 1000 people transact every day and get same error message after making the payment, the scam is huge. It's Rs8, 260 per day, Rs2, 47, 800 per month and Rs30, 14, 900 annually per 1000 people.

I have applied for pan card online with option e-kyc authentication through aadhaar. The details were submitted successfully and the payment was also made through UPI PAYMENT method on 29/05/2023 . But i haven't received the otp at last verification step.
Please suggest what should i do as payment already deducted to my account.

token number: [protected]
name : ARYA K T
email : [protected]@gmail.com
phone : [protected]

It has been a month that I got my PRAN registered with CAMS CRA, till date I am not able to login to NSDL with the PRAN to take any action, major concern is to register for D-Merit. Please help!

Not sure if this is the right forum to share the PRAN number. If needed, please get in touch on my registered email.

Thank you!

I use NSDL website to create a new pan card of my neighbor. Temporary Tokens are ([protected]), , ([protected])...([protected]). I use e-kyc option for her Aadhar verification. I have paid an amount of Rs.106. using my debit card. MY balance was deducted from the bank on 20/05/2023 but Aadhar verification was not completed saying that details were mismatched . though i typed correct date of birth finally it is showing wrong date of birth .Now it shows me a message when i am checking the status "Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days." I need all my money . they have to close their webiste if they can't fix the bugs. This is the true failure of Digital India. Do something for a Change.

PAN Application - token. No. [protected] dated :[protected]:46:52.510
PAN Application - token. No. [protected] dated :[protected]:20:53.533

PAN Application - token. No. [protected] dated :[protected]:13:50.434

Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN.

I am seeing above error message.

Kindly resolve this issue

I was trying to apply for the PAN card for my sister through NSDL e-kyc on 16.05.23. After completing the form filling process, I made the payment of 107 rupees as required fees and after the deduction of the amount from my account, there was a message stating that they could not proceed my PAN and money will be refunded within 7 days but they didn't. Please see through it.

Sir I had recently applied for pan card. However I got stuck in this page that I have attached with complaint. I had gotten my token number but I couldn't proceed further. I'm trying from around 3 days and same thing have been showing to me. Please help me to get my application done soon
My token number - [protected]
Email - [protected]@gmail.com
Phone number - [protected]
Adhar card is attached with complaint

Thanking you I wish you may take my complaint in consideration.

Hi
I need TAN NO urgently and applied 7 days back. So far no info.
Can you pl help.
Ack no: [protected]

Prasanna

I have applied for pan surname change via the esign/ekyc mode and have also made the payment on 12th May 2023.

Additionally, I have also received an email from them with the receipt and the acknowledgement PDF.

However, when I am trying to check the status for the PAN change request via the acknowledgement number provided by them, it is showing that "Sorry, no record found".

Please check my application.

My PAN card number is CNXPD6607A

Thanks
Priyanka Saha