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NSDL e-Governance Infrastructure Complaints & Reviews

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3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 12

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G
Ghanshyam_Radadiya
from Ahmedabad, Gujarat
Jan 16, 2023
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Address: C-9, Sthapatya Apartment

Hi Team,

I have been trying to going into nps portal but somehow i am getting this error "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #"

Kindly help me with the same.

below is my detail,
acknowledgement no:11478071
date:16/01/2023
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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    H
    harshalzonline
    from mapusa, Goa
    Jan 15, 2023
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    I have registered with the NSDL NPS with PRAN number as[protected], but when i try to log into the NSDL account, it gives error as " PRAN not found in database"
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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      A
      Amulya Ponnuru
      Jan 15, 2023
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      Hello,
      I recently created an NPS account successfullly but when I try to set the ipin it is saying that the PRAN is not foud in the database
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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        N
        Niketa Chauhan
        Jan 15, 2023
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        I have already received my ePRAN card, with PRAN number. I also have the PRAN received in my email ID. The entire process of registration is completed along with verification of KYC, signature everything. I am unable to set password, activate, add money because it says invalid PRAN or PRAN not found in database. I have also paid amount on the same PRAN nad also have received the receipt of payment. I have entered the PRAN from PRAN card, verified the number 20-30 times from email id as well but facing the same problem. I request you to look into this matter urgently.
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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          S
          shourya pradhan
          Jan 15, 2023
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          Team i have recently registered my account on NSDL for NPS but while entering the PRAN no and I am able to login with this PRAN no. or unable to change password as it is showing invalid.

          PRAN No.[protected]

          Please help to check it and let me know what to do.??
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            H
            Helen Vimal
            Jan 13, 2023
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            NSDL Demat - OTP not received on email id

            Hi,
            I am getting OTP to my email id for the below account.

            DP Id : IN3011151
            Account number : 23686534

            Please do the needful...
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            A
            Akash G J
            Jan 13, 2023
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            I have opened instant nps account in icici mobile banking they have deducted 500rs from my account and given pran is if I try to login to nsdl using that pran to make payment getting unauthorised or invalid user id. Please resolve my problem ASAP
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              S
              subhash pasupuleti
              Jan 12, 2023
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              Address: hyderabad
              Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

              After updating all the details for PAN address update, payment from PAYTM also deducted but after submitting status displaying as your request can't be processed..
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                C
                CATAN>UJA
                Jan 12, 2023
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                I cannot login my NPS account it says PRAN not found in database
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                  V
                  Vartika55
                  from Hyderabad, Telangana
                  Jan 11, 2023
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                  Hi,

                  When I am trying to reset my IPIN the first time, it's saying unauthorized user.
                  PRAN No[protected]

                  Please resolve it asap as I need to make a voluntary contribution.
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                    M
                    Mishra Raj
                    Jan 11, 2023
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                    I am not able to reset the password even after following the procedure and it says invalid user, whereas the PRAN and all other details are correct. Kindly assist
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                      S
                      Shubham_45
                      Jan 9, 2023
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                      Dera Sir/ Madam,

                      I have completed e-nps registration on 02/01/2023 and received pran card with no.[protected] on 04/01/2023 but after that when l am generating IPIN it is showing invalid pran no or incorrect acknowledgement no.

                      How can I proceed ? It's been 7 days, still same issue and my money is deducted already and I need to submit the proofs as well.

                      Please help on urgent basis.
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      Same issue for me. Please help!!
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                        J
                        Jagdeep.virk
                        from Karnal, Haryana
                        Jan 8, 2023
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                        I was trying to login to NPS account using my PRAN[protected] but it's showing as "not found". I have to login for first time to download my investment statement to be submitted to HR for incometax saving
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                          K
                          Karthik Radhakrishnan
                          Jan 8, 2023
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                          Hi,

                          I have created my NPS account yesterday and i paid my contribution successfully. Also, i have received my welcome KIT for the confirmation.
                          But whenever i try to login by my allocated PRAN number, system shows Invalid PRAN or Not available in Database.
                          My PRAN[protected]
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                            A
                            Aman9888
                            from Bettiah, Bihar
                            Jan 6, 2023
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                            Payment successful but acknowledgement receipt not received
                            Pan MPCPK4979R
                            Adhar[protected]
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                              S
                              Sushil Gupta 1
                              from Delhi, Delhi
                              Jan 6, 2023
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                              Address: Noida

                              I have not received my physical PRAN[protected] card till date 6 Jan, 2023.
                              Please prove me as soon as possible. Need help as soon as Possible.
                              My contact no.is +91 [protected]
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                P
                                PramodAmrutkar
                                Jan 5, 2023
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                                Address: Nashik

                                I have contributed 5k amount to NPS. I got PRAN card from NSDL. when I want to contribute or want check the annual statement. I'm unable to login or reset password for received PRAN from NSDL.
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                PramodAmrutkar's [Complaint's author] reply, Jan 12, 2023
                                I'm not able to submit query at log your grivance section.
                                I have PRAN number and I'm getting message like Please Enter a Valid PRAN.
                                Please help
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                                  P
                                  pramodmajhi1962
                                  from Bhubaneswar, Odisha
                                  Jan 4, 2023
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                                  Address: BHUBANESWAR

                                  Am not able to login to CRA-NSDL website,

                                  Am not able to login to cra-nsdl.com

                                  Password reset is giving me following error,
                                  "Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN"

                                  Please help me to recover my login credentials for cra-nsdl.com

                                  MY PRAN NO :[protected]
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                    O
                                    ojasvik
                                    from Pune, Maharashtra
                                    Jan 3, 2023
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                                    Hi,

                                    I am getting erorr "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #" while trying to open my application.

                                    Please help me asap as i have to submit investment proofs.

                                    Acknowledgment no: 11398005
                                    Acknowledge Date: 16 Dec 2022
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                      H
                                      Hooka Lover
                                      Jan 3, 2023
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                                      Continue with e-sign

                                      Address: Naultha

                                      Do not after continue with e-sign....
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