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Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 12

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A
Akash G J
Jan 13, 2023
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I have opened instant nps account in icici mobile banking they have deducted 500rs from my account and given pran is if I try to login to nsdl using that pran to make payment getting unauthorised or invalid user id. Please resolve my problem ASAP
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    subhash pasupuleti
    Jan 12, 2023
    Jan 16, 2023
    This thread was updated on Jan 16, 2023
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    Address: hyderabad
    Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

    After updating all the details for PAN address update, payment from PAYTM also deducted but after submitting status displaying as your request can't be processed..
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    Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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      C
      CATAN>UJA
      Jan 12, 2023
      Jan 16, 2023
      This thread was updated on Jan 16, 2023
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      I cannot login my NPS account it says PRAN not found in database
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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        V
        Vartika55
        from Hyderabad, Telangana
        Jan 11, 2023
        Jan 12, 2023
        This thread was updated on Jan 12, 2023
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        Hi,

        When I am trying to reset my IPIN the first time, it's saying unauthorized user.
        PRAN No[protected]

        Please resolve it asap as I need to make a voluntary contribution.
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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          M
          Mishra Raj
          Jan 11, 2023
          Jan 12, 2023
          This thread was updated on Jan 12, 2023
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          I am not able to reset the password even after following the procedure and it says invalid user, whereas the PRAN and all other details are correct. Kindly assist
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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            S
            Shubham_45
            Jan 9, 2023
            Jan 12, 2023
            This thread was updated on Jan 12, 2023
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            Dera Sir/ Madam,

            I have completed e-nps registration on 02/01/2023 and received pran card with no.[protected] on 04/01/2023 but after that when l am generating IPIN it is showing invalid pran no or incorrect acknowledgement no.

            How can I proceed ? It's been 7 days, still same issue and my money is deducted already and I need to submit the proofs as well.

            Please help on urgent basis.
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            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            Same issue for me. Please help!!
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              J
              Jagdeep.virk
              from Karnal, Haryana
              Jan 8, 2023
              Jan 11, 2023
              This thread was updated on Jan 11, 2023
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              I was trying to login to NPS account using my PRAN[protected] but it's showing as "not found". I have to login for first time to download my investment statement to be submitted to HR for incometax saving
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                K
                Karthik Radhakrishnan
                Jan 8, 2023
                Jan 11, 2023
                This thread was updated on Jan 11, 2023
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                Hi,

                I have created my NPS account yesterday and i paid my contribution successfully. Also, i have received my welcome KIT for the confirmation.
                But whenever i try to login by my allocated PRAN number, system shows Invalid PRAN or Not available in Database.
                My PRAN[protected]
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                  A
                  Aman9888
                  from Bettiah, Bihar
                  Jan 6, 2023
                  Jan 9, 2023
                  This thread was updated on Jan 9, 2023
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                  Payment successful but acknowledgement receipt not received
                  Pan MPCPK4979R
                  Adhar[protected]
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                    S
                    Sushil Gupta 1
                    from Delhi, Delhi
                    Jan 6, 2023
                    Jan 11, 2023
                    This thread was updated on Jan 11, 2023
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                    Address: Noida

                    I have not received my physical PRAN[protected] card till date 6 Jan, 2023.
                    Please prove me as soon as possible. Need help as soon as Possible.
                    My contact no.is +91 [protected]
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                      P
                      PramodAmrutkar
                      Jan 5, 2023
                      Jan 9, 2023
                      This thread was updated on Jan 9, 2023
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                      Address: Nashik

                      I have contributed 5k amount to NPS. I got PRAN card from NSDL. when I want to contribute or want check the annual statement. I'm unable to login or reset password for received PRAN from NSDL.
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                      PramodAmrutkar's [Complaint's author] reply, Jan 12, 2023
                      I'm not able to submit query at log your grivance section.
                      I have PRAN number and I'm getting message like Please Enter a Valid PRAN.
                      Please help
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                        P
                        pramodmajhi1962
                        from Bhubaneswar, Odisha
                        Jan 4, 2023
                        Jan 9, 2023
                        This thread was updated on Jan 9, 2023
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                        Address: BHUBANESWAR

                        Am not able to login to CRA-NSDL website,

                        Am not able to login to cra-nsdl.com

                        Password reset is giving me following error,
                        "Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN"

                        Please help me to recover my login credentials for cra-nsdl.com

                        MY PRAN NO :[protected]
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                          O
                          ojasvik
                          from Pune, Maharashtra
                          Jan 3, 2023
                          Jan 5, 2023
                          This thread was updated on Jan 5, 2023
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                          Hi,

                          I am getting erorr "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #" while trying to open my application.

                          Please help me asap as i have to submit investment proofs.

                          Acknowledgment no: 11398005
                          Acknowledge Date: 16 Dec 2022
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                            H
                            Hooka Lover
                            Jan 3, 2023
                            Jan 5, 2023
                            This thread was updated on Jan 5, 2023
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                            Continue with e-sign

                            Address: Naultha

                            Do not after continue with e-sign....
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                            H
                            himanshu00739
                            from Delhi, Delhi
                            Jan 3, 2023
                            Jan 6, 2023
                            This thread was updated on Jan 6, 2023
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                            Website: enps.nsdl.com/eNPS/NationalPensionSystem.html

                            Hi.
                            I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                            Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            Hello Himanshu

                            Any response from the nps team?
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                              A
                              Abhishek Kumar Seth
                              from Mumbai, Maharashtra
                              Jan 2, 2023
                              Jan 4, 2023
                              This thread was updated on Jan 4, 2023
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                              I have successfully registered on NPS Tier 1 and Tier 2 account and made the first contribution as well. i have received mt PRAN details as well after that i am rying to login and while reseting the ipin it is showing error messages "PRAN not found in Database".

                              Registered email id is [protected]@gmail.com
                              Registered Mob o is [protected]

                              Could you please help resolving this.
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                              Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                G
                                Geevan Akash Vailada
                                from Neelankarai, Tamil Nadu
                                Jan 2, 2023
                                Jan 4, 2023
                                This thread was updated on Jan 4, 2023
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                                Address: visakhapatnam

                                Hello Team,

                                I am unable to login with my newly created epran number, when I try to reset the password as first time login user. I see unauthorized error.

                                Can you help me in this case.

                                epran:[protected]
                                mail: vailada.[protected]@gmail.com
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                  S
                                  SachinIK
                                  from Neelankarai, Tamil Nadu
                                  Jan 2, 2023
                                  Jan 4, 2023
                                  This thread was updated on Jan 4, 2023
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                                  I registered to NPS and got PRAN number[protected]. But when I tried to login, I am getting an error " "PRAN number not found in database" ".
                                  Please help to resolve this error.
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                    D
                                    dextermorgan
                                    Dec 30, 2022
                                    Jan 2, 2023
                                    This thread was updated on Jan 2, 2023
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                                    I applied for the pan card approx 15 Days before and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
                                    Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
                                    now its been over a month but neither the refund has come nor e-kyc has completed.
                                    Please refund my money.Details are given below:
                                    TOKEN NO. [protected]
                                    DOB: 28/09/2002
                                    NAME VANDANA
                                    E MAIL: [protected]@GMAIL.COM
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    Thank you for contacting Protean (formerly NSDL e-Gov). We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
                                    Reply
                                    Thank you for contacting Protean (formerly NSDL e-Gov). We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                                      Y
                                      Yuvaraj Krishnamoorthy
                                      from Chennai, Tamil Nadu
                                      Dec 30, 2022
                                      Jan 4, 2023
                                      This thread was updated on Jan 4, 2023
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                                      Address: Chennai

                                      After successfully generated PRAN and downloaded all kit, am trying to set password and pin for the same PRAN - but am getting error message as "PRAN not found in Database"

                                      Even when am try to find the status of my application form using link -"Status using Receipt number" still getting some error message instead of status of my application form.

                                      Receipt Number :[protected].

                                      Please do needful and kindly let me know if any further information required from my end
                                      +1 photos
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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