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NSDL e-Governance Infrastructure Complaints & Reviews

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3.5
Updated: Jun 20, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 12

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S
Santhalakshmi
from chennai, Tamil Nadu
May 11, 2023
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I was registering for NPS via enps . i updated all the details and uploaded all the docs. Then I tried for payment but I got stuck . After few days I tried but still same issue.

Issue : The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #

Acck no : 11682767
Acck date : 06/05/2023
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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    K
    kailas214
    May 9, 2023
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    I have done all step and pay money but didn't receive message

    I have applied for pan card online with option e-kyc authentication through aadhar.
    The form was submitted successfully with correct details and payment made via e-banking. But i did not receive otp for aadhar authentication. Pan applied on[protected]
    Please check this and revert at the earliest as this is urgent!
    My token no. is [protected].
    Regards,
    Kailas
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    We sincerely express our apology for the inconvenience caused to you. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest. Warm regards Team Protean!
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      D
      Darshitha D
      May 9, 2023
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      What should I do now if it's not getting processed
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      We sincerely express our apology for the inconvenience caused to you. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in.We will be happy to assist you and resolve your query at the earliest. Warm regards Team Protean!
      Reply
      We sincerely express our apology for the inconvenience caused to you. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in.We will be happy to assist you and resolve your query at the earliest.Warm regards Team Protean!
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        B
        Bikash Debnah
        May 5, 2023
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        I have registered with the NPS and also made the first payment and E sign procedure, then I received an Email about my PRAN number but when I first try to login it requires password which I haven't set the registration process. Then I tried to generate the password and I am getting a error "PRAN number not found in the database" kindly assist.
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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          K
          KHyati1617
          from Ahmedabad, Gujarat
          May 5, 2023
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          Address: Ahmedabad

          I applied for new pan card and filled all details online
          After submitted and Paid Pan Card fee the form
          Token:- [protected]
          our e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          View replies
          We sincerely express our apology for the inconvenience caused to you. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest. Warm regards Team Protean!
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            R
            Ramya arige
            May 5, 2023
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            Hi.
            I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

            Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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              H
              H M Darshan
              May 3, 2023
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              Date of the Incident :[protected]
              Temporary Token Number - [protected]
              Email - [protected]@protonmail.com

              Issue - During application for a New PAN Card : I have provided all documents through e-sign option, and have had 106 Rupees deducted from my bank account for the same. When It moved to the generate OTP authentication stage, no matter how many times I click regenerate OTP or how long I wait, no OTP is received on either my mobile or email account.

              Please provide a solution for the same as I require my PAN Card ASAP.
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              We sincerely express our apology for the inconvenience caused to you. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest. Warm regards Team Protean!
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                B
                Basavan
                from Bengaluru, Karnataka
                May 3, 2023
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                Hi Team,

                I have created NPS Tier 1 account today and got PRAN generated but when i tried to login/reset password I'm keep getting error as PRAN not found in Database

                https://cra-nsdl.com/CRA/ResetIPINURNGen.do?ID=null&getName=Change%20Password
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                Response to your query has been sent to registered email address available in NPS database. For any further information, kindly call us at[protected] or register a query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                  A
                  anmol0202
                  from Panipat, Haryana
                  May 2, 2023
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                  I paid 107rs but now i am not able to complete the e-sign process as when i click on complete the e-sign, i am redirected to a new webpage which does not open
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  We sincerely express our apology for the inconvenience caused to you. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest. Warm regards Team Protean!
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                    K
                    kudilan
                    from vellore, Tamil Nadu
                    May 1, 2023
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                    Address: Gudiyattam

                    Hi.
                    I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                    Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

                    My PRAN link saving account auto closed now, how can change in new bank account (online possible in bank change), please guide and resolve the issue.
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    Hi, I'm also facing same issue if its get resolved for you could you please help me?
                    Reply
                    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                      Y
                      Yashvardhan16
                      from Noida, Uttar Pradesh
                      Apr 26, 2023
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                      Hi,

                      I have created account in NPS on 23rd April 2023 with PRAN number[protected]. Since then I have been trying to login in the account after reseting the password. But even after several attemts, I am unable to do it. Every time it shows invalid ID/IPIN & password.

                      kindly check and resolve
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                        T
                        Tanya001
                        from Manipal, Karnataka
                        Apr 25, 2023
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                        Dear Sir/Ma'am,

                        I applied for my PAN card on 24/04/2023. Since I'm a minor I've been told that it would take some time to get my pan number, but I need to apply for student loan as the deadlines are approaching for abroad Universities. the pan number is very much required for my loan application form.
                        I even check the status of my PAN card, but it shows the below message.

                        "We have not yet received the supporting documents with respect to your PAN application. Kindly submit the requisite documents to NSDL to enable us to process your PAN application at the earliest. For further details, please read the guidelines and instructions or contact TIN Call Center at[protected]"

                        Kindly return to me ASAP regarding the same. I would appreciate all the help I'd get.
                        I have even emailed nsdl regarding this.
                        I hope to get a helpful and a quick response to this.

                        Many thanks
                        Tanya
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        We sincerely express our apology for the inconvenience caused to you. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest. Warm regards Team Protean!
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                          S
                          Saniasinha
                          from Asansol, West Bengal
                          Apr 22, 2023
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                          Token no -
                          Email - [protected]@gmail.com
                          DOB - 10/12/1965

                          My Pan E-Kyc/E-sign otp limit exceed, now i am not able to proceed further please suggest me what i can do next.

                          Here it the error of notification when trying to re-apply.
                          Incorrect OTP. You have exceed maximum number of limits to generate OTP. Hence you cannot proceed the application with e-KYC/e-sign mode.
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          View replies
                          We thank you for contacting Protean (formerly NSDL e-Gov) with your query. In order to effectively address your query, we will need further information. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest. Warm regards Team Protean!
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                            K
                            Kuldeephirve@07
                            Apr 22, 2023
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                            On date 15/04/2023 i paid ₹106.90 two times in favour of PAN card correction charges at NSDL website but the website showed the Payment Failed. The money was deducted from my bank account both times. But i had to pay third time for successful payment. So i made payments total 3 times
                            In total ₹213.80 was deducted without any reason.

                            Acknowledgement no. :- [protected]
                            Token no. :- [protected]

                            I am asking for refund for those paid amount.

                            Your grievance website is not working nor the e-mail. Please refund my money i have already complaint on consumer complaints website and wrote an e-mail but nothing responded
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            View replies
                            We sincerely express our apology for the inconvenience caused to you. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest.
                            Warm regards
                            Team Protean!
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                              2
                              2712ajay
                              from Hisar, Haryana
                              Apr 20, 2023
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                              On 20th April Monday 2023, i filled up the form to make a correction in pan card with token number of [protected] and also paid the payment of
                              Rs 106.90 payment was successful and money deducted but further pan card process has failed. So i want my deducted money
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              View replies
                              We thank you for contacting Protean (formerly NSDL e-Gov) with your query. In order to effectively address your query, we will need further information. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest.
                              Warm regards
                              Team Protean!
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                                K
                                Kuldeephirve@07
                                Apr 18, 2023
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                                Address: Indore
                                Website: www.onlineservices.nsdl.com/paam/nsdlEspResponse.html

                                On date 15/04/2023 i paid ₹106.90 two times in favour of PAN card correction charges at NSDL website but the website showed the Payment Failed. The money was deducted from my bank account both times. But i had to pay third time for successful payment according to website. So made total 3 times
                                In total ₹213.80 was deducted without any reason.
                                I am asking for refund for that paid amount
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                View replies
                                We thank you for contacting Protean (formerly NSDL e-Gov) with your query. In order to effectively address your query, we will need further information. We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest.
                                Warm regards
                                Team Protean!
                                Reply
                                Kuldeephirve@07's [Complaint's author] reply, Apr 20, 2023
                                The mentioned email is invalid. Please provide valid email.
                                Kuldeephirve@07's [Complaint's author] reply, Apr 22, 2023
                                Please help me! Neither your complaint website is working nor your e-mail id is. You can't do this to people...
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                                  T
                                  Tulikaborgohain
                                  from Tinsukia, Assam
                                  Apr 13, 2023
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                                  Address: SANTIPUR RUPAISIDING DOOMDOOMA

                                  I want a duplicate PPO BOOK of my father. He is an ex service man of 2nd Assam rifles. I had given Application for this issue but i didn't got any reply. Please provide us duplicate PPO book.

                                  Ex Service man
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    Y
                                    YeshwanthCA
                                    Apr 13, 2023
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                                    Temporary token no [protected]
                                    DOB 01/01/1956
                                    Mail [protected]@gmail.com
                                    The following below is the error being poped while submitting the pan change request form
                                    Your e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.

                                    Now please help me to solve the above issue at the earliest possible
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    View replies
                                    We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest.
                                    Warm regards
                                    Team Protean!
                                    Reply
                                    We sincerely express our apology for the inconvenience caused to you and request you to allow us some time to look into the matter. We assure you to resolve your query at the earliest. Protean team will connect with you or share the resolution on the email ID provided. Warm regards Team Protean! "
                                    Reply
                                    We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest.
                                    Warm regards
                                    Team Protean!
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                                      L
                                      Lakshmipandiyan
                                      Apr 11, 2023
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                                      Address: 8-709,Thotapalyam,chittoor, Andhrapradesh

                                      Hi, I have created an nps account for my father, i got pran number in mail and hard copy also if i try to login im getting invalid please do favour for me
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                                      Reply
                                      Hi please resolve this issue
                                      Reply
                                      [protected]
                                      Reply
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                                        G
                                        goelg2
                                        from Pune, Maharashtra
                                        Apr 11, 2023
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                                        Hello Team,

                                        I owns two government securities. When I have checked the bank account statement, I found that I am not receiving regular interests. The interest for Sep'22 and Mar'23 still not credited and these has been purchased via. HDFC Securities.
                                        Last interest credited was in Mar'22 and Apr'22.

                                        ISIN IN[protected] GOVERNMENT OF INDIA 23202 GOI 16SP34 6.19 FV RS 100 - Transaction id: [protected]
                                        ISIN IN[protected] GOVERNMENT OF INDIA SGB 28AP28 S I 2.50 FV RS 4639 - Transaction id: [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected]

                                        Can you please and confirm back.

                                        My account details as below:

                                        DP ID: IN301549 Client ID: 51032684 Trading ID 2322139
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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