NSDL e-Governance Infrastructure
NSDL e-Governance Infrastructure Ltd.
Customer satisfaction rating: 75%
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4537
COMPLAINTS
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NSDL e-Governance Infrastructure Customer Care

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Address
Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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Phone:
Phone:
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+91 22 2499 4200  [Vidya Lakshmi]
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+91 22 4090 4242  [Head Office]
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+91 11 2370 5418  [New Delhi]
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+91 20 2721 8080  [PAN/TAN Call Centre]
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+91 11 2335 3817  [New Delhi]
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+91 79 2646 1376  [Ahmedabad]
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+91 22 2499 4477  [EzeeWill]
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Fax:
Fax:
+91 22 2491 5217  [Head Office]
+91 33 2289 1945  [Kolkata]
+91 44 2814 4593  [Chennai]
+91 11 2335 3756  [New Delhi]
+91 79 2646 1375  [Ahmedabad]

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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75%
Complaints
4537
Pending
0
Resolved
3327
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

NSDL e-Governance Infrastructure Complaints & Reviews

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[Resolved]

Receiving the below error message for my acknowledgment ID 11442113. Kindly resolve it at the earliest as its March ending.

The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #
Aug 7, 2021
Complaint marked as Resolved 
Mar 26, 2021

Complaint Status

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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    [Resolved]

    Hi,
    I have created the nps account of tier - 1 type. And pran[protected] is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

    Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

    Regards,
    Jayapandi.
    Aug 7, 2021
    Complaint marked as Resolved 
    Mar 26, 2021

    Complaint Status

    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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      [Resolved]

      When i put my acknowledgement number on site : https://tin.tin.nsdl.com/pantan/StatusTrack.html, it says 'no record found'.

      acknowledgement number : [protected]
      Aug 7, 2021
      Complaint marked as Resolved 
      Mar 26, 2021

      Complaint Status

      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Mar 31, 2021
      NSDL e-Governance Infrastructure Customer Care's response
      Your PAN application is under verification with Income Tax Department (ITD). Further, applicants are requested to note that on account of the COVID-19 outbreak and Govt. advisories issued in this context, there will be delays in processing. We thank you for your understanding and co-operation. To know the status please visit our website. Click here: https://www.tin-nsdl.com/index.html
      Verified Support
      Apr 06, 2021
      NSDL e-Governance Infrastructure Customer Care's response
      Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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        I want to submit Complaint Positive Review Neutral Comment
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        I have provided all required information for creating my NPS account in https://enps.nsdl.com/. But in payment option i had...
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        [Resolved]

        I was trying registration for NPS registration and am not able to complete the same due to issue with payment gateway issue
        Aug 7, 2021
        Complaint marked as Resolved 
        Mar 24, 2021

        Complaint Status

        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Dear Sir/ Madam, This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013 We thank you for being our valued subscriber and giving us an opportunity to serve you better.
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          [Resolved]

          Hi, I am trying to access my PRAN account (online), Everytime I try to reset my password it says "PRAN not found in Database"

          Can you please help
          Aug 7, 2021
          Complaint marked as Resolved 
          Mar 22, 2021

          Complaint Status

          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Requesting you to provide 12 digit PRAN or register your query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
          1 Comment
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            [Resolved]

            During transaction for NPS registration, the transaction status showed failure, once for UPI and once for QR scan code, but worked when tried through net banking. Although status was failure, payment was debited from account/
            Please revert for refund for the failures.

            Ack. no.: 11409595
            Aug 7, 2021
            Complaint marked as Resolved 
            Mar 22, 2021

            Complaint Status

            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013 We thank you for being our valued subscriber and giving us an opportunity to serve you better.
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              [Resolved]

              I was trying registration for NPS registration and am not able to complete the same due to issue with payment gateway issue.
              getting below:
              'The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #'

              Ack. no: 11409595
              Please help in getting it corrected ASAP.
              Mar 22, 2021
              Complaint marked as Resolved 
              The issue with Payement gateway was resolved. Thankyou for the quick resolution.
              Mar 21, 2021

              Complaint Status

              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                I want to submit Complaint Positive Review Neutral Comment
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                Please note that I had applied for the updation in my PAN Card No. AKBPK0582A, PAN Card was sent by NSDL through Speed Post,...
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                I have been trying to open a new demat account in zerodha. I completed all the steps, including the e signature. After that it redirected me to the nsdl website where i was asked to enter the aadhar number. After entering it, it said an otp would be sent to my email and mobile, but nothing came even after making a lot of attempts at different times.
                Please look into at on urgent basis.
                Mar 21, 2021

                Complaint Status

                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  I want to submit Complaint Positive Review Neutral Comment
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                  I use NSDL website to update pan card of my neighbor. Temporary Token is [protected]. I use e-kyc option for her Aadhar verification....
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                  [Resolved]

                  Dear sir/madam
                  I have applied for dob correction in my pan card on 28 February 2021. i have got my acknowledge no. but when i enter that no. to check the status of my pan card it says. "no records found". I have paid the correction fees and submitted all the documents through e-kyc. please help me through it.
                  Name- saksham
                  Pan no.- KRHPS9823P
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  Mar 18, 2021

                  Complaint Status

                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Your PAN application is under verification with Income Tax Department (ITD). Further, applicants are requested to note that on account of COVID-19 outbreak and Govt. advisories issued in this context, there will be delays in processing. We thank you for your understanding and co-operation. To know the status please visit our website. Click here: https://www.tin-nsdl.com/index.html
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                    [Resolved]

                    Today (17th March, 2021) at 11:23 PM, I received my PRAN after e-Signing my registration. Subsequently (after 30 mins), I tried making contribution to NPS, but I am unable to verify my PRAN as I get a message saying that the details are incorrect. I also tried logging in and I got a message saying that the PRAN entered is not in database.

                    Please address the issue so that I can contribute to NPS
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    Mar 18, 2021

                    Complaint Status

                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                    1 Comment
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                      I applied for the pan card approx 4 hr. Ago and paid the fees through my debit card but the e-kyc failed due to which it displyed...
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                      [Resolved]

                      I have opened my nps account today.i got the successfully registered mail along with the PRAN number.But now when I am trying to login using that PRAN and try to reset upon in order to check th contribution I am getting error as "PRAN NOT FOUND IN DATABASE" .

                      please suggest whether this is because of the PRAN creation tim is less than 24 hours or something else.

                      How can I check my contribution .
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      Mar 15, 2021

                      Complaint Status

                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Request you to please raise an enquiry at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                      1 Comment
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                        [Resolved]

                        I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                        Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        Mar 14, 2021

                        Complaint Status

                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                        1 Comment
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                          [Resolved]

                          Hi.
                          I have created the NPS account of tier - 1&2 type. And PRAN is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                          Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          Mar 13, 2021

                          Complaint Status

                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                          1 Comment
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                            [Resolved]

                            I applied for pancard through nsdl using ekyc mode.
                            Payment deducted but otp not coming in mobile phone for pancard ekyc verification
                            Now i applied through normal way
                            I want my amount to be refunded
                            My temporary token no is mentioned below
                            How many days it will take to get my amt refunded
                            Done through nsdl service portal

                            token no- [protected]
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            Mar 12, 2021

                            Complaint Status

                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                            We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                            2 Comments
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                              [Resolved]

                              My PRAN not found in data base, it had been more than 2 years, and still I am unable to login.
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              Mar 11, 2021

                              Complaint Status

                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                              Requesting you to provide 12 digit PRAN or register your query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                              2 Comments
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                                [Resolved]

                                Sir/madam,

                                I have applied for changes in pan card on 8th March 2021 through e-sign/e-kyc mode. I have got my acknowledgement number . On completion of the process i have received message like below.

                                "thank you for using online facility for pan application.

                                If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                But when i checked my application status today, it was shown "sorry, no record found."

                                Please check my application

                                Thanking you
                                Madhuri Vathare
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Mar 08, 2021

                                Complaint Status

                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
                                We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                2 Comments
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