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NSDL e-Governance Infrastructure Complaints & Reviews

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3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 13

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H
himanshu00739
from Delhi, Delhi
Jan 3, 2023
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Website: enps.nsdl.com/eNPS/NationalPensionSystem.html

Hi.
I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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Hello Himanshu

Any response from the nps team?
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    A
    Abhishek Kumar Seth
    from Mumbai, Maharashtra
    Jan 2, 2023
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    I have successfully registered on NPS Tier 1 and Tier 2 account and made the first contribution as well. i have received mt PRAN details as well after that i am rying to login and while reseting the ipin it is showing error messages "PRAN not found in Database".

    Registered email id is [protected]@gmail.com
    Registered Mob o is [protected]

    Could you please help resolving this.
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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      G
      Geevan Akash Vailada
      from Neelankarai, Tamil Nadu
      Jan 2, 2023
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      Address: visakhapatnam

      Hello Team,

      I am unable to login with my newly created epran number, when I try to reset the password as first time login user. I see unauthorized error.

      Can you help me in this case.

      epran:[protected]
      mail: vailada.[protected]@gmail.com
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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        S
        SachinIK
        from Neelankarai, Tamil Nadu
        Jan 2, 2023
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        I registered to NPS and got PRAN number[protected]. But when I tried to login, I am getting an error " "PRAN number not found in database" ".
        Please help to resolve this error.
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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          D
          dextermorgan
          Dec 30, 2022
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          I applied for the pan card approx 15 Days before and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
          Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
          now its been over a month but neither the refund has come nor e-kyc has completed.
          Please refund my money.Details are given below:
          TOKEN NO. [protected]
          DOB: 28/09/2002
          NAME VANDANA
          E MAIL: [protected]@GMAIL.COM
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          Thank you for contacting Protean (formerly NSDL e-Gov). We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
          Reply
          Thank you for contacting Protean (formerly NSDL e-Gov). We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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            Y
            Yuvaraj Krishnamoorthy
            from Chennai, Tamil Nadu
            Dec 30, 2022
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            Address: Chennai

            After successfully generated PRAN and downloaded all kit, am trying to set password and pin for the same PRAN - but am getting error message as "PRAN not found in Database"

            Even when am try to find the status of my application form using link -"Status using Receipt number" still getting some error message instead of status of my application form.

            Receipt Number :[protected].

            Please do needful and kindly let me know if any further information required from my end
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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              S
              Sai Brahmam Thota
              Dec 29, 2022
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              [protected]
              PRAN Is generated but getting not found in database
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                A
                anshumandas028
                from Cuttack, Odisha
                Dec 28, 2022
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                I have successfully registered for NPS. Pran generated succesfully. But while setting the IPIN, it is giving error Pran not found in database
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                  H
                  hshaukat
                  Dec 28, 2022
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                  OTP non-delivery

                  Sir/Madam,

                  This is with reference to transfer of shared to my NON-PINS demat account in ICICIDirect. As you are aware, to complete the process of such a transfer, OTP verification from NSDL eServices is required.

                  This is to bring to your attention that even after several attempts on various days during the past few months, OTP from NSDL is not being delivered either on the registered phone number or via registered...
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                  C
                  ccvdo
                  Dec 27, 2022
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                  Address: Assam

                  Am not able to login to CRA-NSDL website,

                  Am not able to login to cra-nsdl.com

                  Password reset is giving me following error,
                  "Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN"

                  Please help me to recover my login credentials for cra-nsdl.com
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                    N
                    Nainul
                    from Mysore, Karnataka
                    Dec 27, 2022
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                    I registered in NSDL site, generated the PRAN and made the payment but still Im not able to reset the password to my account and Im not able to login into the account.
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                      M
                      murugalokesh
                      Dec 27, 2022
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                      Address: Nagari

                      I fill name correction Pan application form on NSDL Pan website. I got token number [protected]. I paid fees of 107 Rs and its status is success.
                      My Aadhar is linked with mobile number. Then When I click on Aadhar authentication tab, it is failed many times due to some reason. And i didn't understand what's problem.
                      But my payment is deducted from bank account and this application can not be completed till authentication process is complete.
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                        R
                        Rishabh1510
                        from Mumbai, Maharashtra
                        Dec 25, 2022
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                        Hello,

                        I am trying to complete and eKYC via NSDL portal and its asking for OTP.
                        After entering the aadhar card no. it mentions otp sent to registered mobile no/email ID. However, the OTP is not received on any mode.

                        Please let me know how to resolve this?
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        Inconvenience caused is highly regretted. If applied through Protean, we request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                          V
                          vrindkumar
                          from Kushinagar, Uttar Pradesh
                          Dec 24, 2022
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                          Address: 5 assam riffles C/O 99 APO

                          Sir my pli no aps-925433-c debid my salary par manth but not up-to-date September-2017 to October 2022 up-to-date my PLI
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                            N
                            Nikita0207
                            from Mahendragarh, Haryana
                            Dec 23, 2022
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                            When I first got my pran number, I was able to login but now I am not.
                            it's showing error that "INVALID PRAN" or "PRAN NOT FOUND IN DATABASE".
                            Please help me resolve this issue.
                            Thanks
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                              R
                              rajivajay
                              Dec 20, 2022
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                              Website: enps.nsdl

                              My acknowledge number is 11405481, dated 20.12.2022, payment transaction is cancelled due to systemic problem. So I want to complete my application, but now" registration against this acknowledgement id is pending for confirmation from payment gateway.." is coming. Please sort this out asap
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                S
                                Sachin g kulkarni
                                from Pune, Maharashtra
                                Dec 19, 2022
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                                Getting No record found for the given Search Criteria

                                I was trying to set NPS account but in between it went down, now when I want to complete pending registration getting error as "No record found for the given Search Criteria".

                                Please help out I got the email and message as well....
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                                D
                                Debasisjena100
                                Dec 19, 2022
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                                Again i pay Rs.106.90 and apply Pan Card. Please Return my First money Rs.106.90.
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                                  D
                                  Debasisjena100
                                  Dec 19, 2022
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                                  Sir, I applied a new pan can card for a customer nams Pintu Jena Son of Sudarsan jena.I pay Rs.106.90 .But when i open nsdl site again show to pay.
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                                    J
                                    Jaiganeshk1966
                                    Dec 18, 2022
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                                    Today [18.12.2022] I created eNPS account and received my PRAN number.

                                    When I tried to set password using PRAN number, it says PRAN not found in database.

                                    When can I login my NPS account?

                                    How many days it will take to activate my account?

                                    Please let me know the eNPS customer care email address & contact number. Thank you.
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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