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Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 13

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A
anshumandas028
from Cuttack, Odisha
Dec 28, 2022
Dec 30, 2022
This thread was updated on Dec 30, 2022
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I have successfully registered for NPS. Pran generated succesfully. But while setting the IPIN, it is giving error Pran not found in database
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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    H
    hshaukat
    Dec 28, 2022
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    OTP non-delivery

    Sir/Madam,

    This is with reference to transfer of shared to my NON-PINS demat account in ICICIDirect. As you are aware, to complete the process of such a transfer, OTP verification from NSDL eServices is required.

    This is to bring to your attention that even after several attempts on various days during the past few months, OTP from NSDL is not being delivered either on the registered phone number or via registered...
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    C
    ccvdo
    Dec 27, 2022
    Dec 30, 2022
    This thread was updated on Dec 30, 2022
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    Address: Assam

    Am not able to login to CRA-NSDL website,

    Am not able to login to cra-nsdl.com

    Password reset is giving me following error,
    "Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN"

    Please help me to recover my login credentials for cra-nsdl.com
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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      N
      Nainul
      from Mysore, Karnataka
      Dec 27, 2022
      Dec 28, 2022
      This thread was updated on Dec 28, 2022
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      I registered in NSDL site, generated the PRAN and made the payment but still Im not able to reset the password to my account and Im not able to login into the account.
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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        M
        murugalokesh
        Dec 27, 2022
        Dec 28, 2022
        This thread was updated on Dec 28, 2022
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        Address: Nagari

        I fill name correction Pan application form on NSDL Pan website. I got token number [protected]. I paid fees of 107 Rs and its status is success.
        My Aadhar is linked with mobile number. Then When I click on Aadhar authentication tab, it is failed many times due to some reason. And i didn't understand what's problem.
        But my payment is deducted from bank account and this application can not be completed till authentication process is complete.
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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          R
          Rishabh1510
          from Mumbai, Maharashtra
          Dec 25, 2022
          Dec 26, 2022
          This thread was updated on Dec 26, 2022
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          Hello,

          I am trying to complete and eKYC via NSDL portal and its asking for OTP.
          After entering the aadhar card no. it mentions otp sent to registered mobile no/email ID. However, the OTP is not received on any mode.

          Please let me know how to resolve this?
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          Inconvenience caused is highly regretted. If applied through Protean, we request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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            V
            vrindkumar
            from Kushinagar, Uttar Pradesh
            Dec 24, 2022
            Dec 27, 2022
            This thread was updated on Dec 27, 2022
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            Address: 5 assam riffles C/O 99 APO

            Sir my pli no aps-925433-c debid my salary par manth but not up-to-date September-2017 to October 2022 up-to-date my PLI
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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              N
              Nikita0207
              from Mahendragarh, Haryana
              Dec 23, 2022
              Dec 27, 2022
              This thread was updated on Dec 27, 2022
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              When I first got my pran number, I was able to login but now I am not.
              it's showing error that "INVALID PRAN" or "PRAN NOT FOUND IN DATABASE".
              Please help me resolve this issue.
              Thanks
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                R
                rajivajay
                Dec 20, 2022
                Dec 22, 2022
                This thread was updated on Dec 22, 2022
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                Website: enps.nsdl

                My acknowledge number is 11405481, dated 20.12.2022, payment transaction is cancelled due to systemic problem. So I want to complete my application, but now" registration against this acknowledgement id is pending for confirmation from payment gateway.." is coming. Please sort this out asap
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                  S
                  Sachin g kulkarni
                  from Pune, Maharashtra
                  Dec 19, 2022
                  Dec 21, 2022
                  This thread was updated on Dec 21, 2022
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                  Getting No record found for the given Search Criteria

                  I was trying to set NPS account but in between it went down, now when I want to complete pending registration getting error as "No record found for the given Search Criteria".

                  Please help out I got the email and message as well....
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                  D
                  Debasisjena100
                  Dec 19, 2022
                  Dec 19, 2022
                  This thread was updated on Dec 19, 2022
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                  Again i pay Rs.106.90 and apply Pan Card. Please Return my First money Rs.106.90.
                  +1 photos
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                    D
                    Debasisjena100
                    Dec 19, 2022
                    Dec 19, 2022
                    This thread was updated on Dec 19, 2022
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                    Sir, I applied a new pan can card for a customer nams Pintu Jena Son of Sudarsan jena.I pay Rs.106.90 .But when i open nsdl site again show to pay.
                    +1 photos
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                      J
                      Jaiganeshk1966
                      Dec 18, 2022
                      Dec 21, 2022
                      This thread was updated on Dec 21, 2022
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                      Today [18.12.2022] I created eNPS account and received my PRAN number.

                      When I tried to set password using PRAN number, it says PRAN not found in database.

                      When can I login my NPS account?

                      How many days it will take to activate my account?

                      Please let me know the eNPS customer care email address & contact number. Thank you.
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                        S
                        Sam Osborn
                        Dec 18, 2022
                        Dec 20, 2022
                        This thread was updated on Dec 20, 2022
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                        I completed the registration process for NPS Tier I on 18-Dec-2022.
                        The PRAN number has been generated and e-PRAN also has been received.
                        I also have made the initial contribution amount.
                        The money has been debited, but I am unable to log in.
                        When I try to log in or set the IPIN it simply says:
                        "PRAN not found in Database"

                        Please Look into this
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                        Reply
                        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                          A
                          ARPC1287 ARPC1287
                          Dec 17, 2022
                          Dec 20, 2022
                          This thread was updated on Dec 20, 2022
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                          Address: CAR, Khammam

                          My name is E Naveen Kumar, Armed Reserve Police Constable, Khammam district. So many years back I have lost my mobile and also i have changed my sim number.
                          Finally, i have facing much problem to sing in CRA NSDL cite.
                          Hence, i requested to solve my problem how to sign in in the cite without old number using by new sim with full PRAN details.
                          Thanking you sir.
                          Yours faithfully,
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                            S
                            Shrayan757
                            Dec 17, 2022
                            Dec 19, 2022
                            This thread was updated on Dec 19, 2022
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                            I applied for instant e pasn last week and i got pan number. But when i try to reprint pan card its showing card not in itd master instant pan . What should I do now?
                            +1 photos
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            We request you to contact UTI Infrastructure Technology and Services Ltd.(UTIITSL) to get proper resolution of your concern. The other agency appointed by Income Tax Department for processing PAN application.
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                            We request you to contact UTI Infrastructure Technology and Services Ltd.(UTIITSL) to get proper resolution of your concern. The other agency appointed by Income Tax Department for processing PAN application.
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                              M
                              MUHAMMED AMEEN P V
                              Dec 16, 2022
                              Dec 19, 2022
                              This thread was updated on Dec 19, 2022
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                              I Can't Reprint My Pan Via E kyc.
                              Website Says Date of birth/gender/ mismatch. But All Are Match
                              +1 photos
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                                I
                                inamk00896
                                Dec 16, 2022
                                Dec 16, 2022
                                This thread was updated on Dec 16, 2022
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                                Address: BARANGA, PO-PARSHA DEHARIA BHINGA SHRAWASTI

                                Dear Sir,
                                I have applied for a new PAN Card in the name of KAUSAR which was dispatched . I couldn’t receive the PAN Card as POST MAN did not inform me and he returned back.

                                Therefore, I requesting your resend my PAN Card to same address(BARANGA PO-PARSHA DEHARIA, BHINGA SHRAWASTI) and I mentioned our details below.

                                Applicant Name: KAUSAR
                                Acknowledgement Number:[protected]
                                Date of Returned: 05TH DECEMBER 2022
                                Mobile NO: [protected]
                                Mail id : [protected]@GMAIL.COM
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                                  D
                                  Deepali_r
                                  Dec 15, 2022
                                  Dec 20, 2022
                                  This thread was updated on Dec 20, 2022
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                                  I am not able to login to NPA when I put the PRAM assigned to me. I get PRAM not valid or no record exists in Database.
                                  PRAM :[protected]
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                    M
                                    MALLESHWARI MEDICHELIMALA
                                    Dec 13, 2022
                                    Dec 16, 2022
                                    This thread was updated on Dec 16, 2022
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                                    I have successfully completed the Individual Pension Account opening process using enps. The Permanent Retirement Account Number (PRAN) allotted[protected].

                                    but, when I was login through the NPS website, we are getting" unauthorized user"

                                    We request you to, please look this & suggest the solution.
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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