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NSDL e-Governance Infrastructure Complaints & Reviews

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3.5
Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 14

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M
MALLESHWARI MEDICHELIMALA
Dec 13, 2022
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I have successfully completed the Individual Pension Account opening process using enps. The Permanent Retirement Account Number (PRAN) allotted[protected].

but, when I was login through the NPS website, we are getting" unauthorized user"

We request you to, please look this & suggest the solution.
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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    S
    Solla sivatejareddy
    Dec 12, 2022
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    Address: Andhra pradesh ,rampachodavaram ,Alluri seetharamaraju District

    My father was gov teacher and he had a nsdl accout and later he forgot password
    He lost his sim number
    PRAN:[protected]
    At present We faced login issue
    Try to login attempt
    it shows
    Invalid username\password
    So could u plz revive my Father account
    +1 photos
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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      G
      gayatrigopakumar
      Dec 12, 2022
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      Hi,

      I am on the last step of the application for PAN card reprint and I am receiving OTP on my phone. I have completed my payment.

      Token number - [protected]
      Applicant name - Gayatri Gopakumar
      Aadhar ending - 5772

      Please look into this.

      -Gayatri
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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        S
        Sonibhuru
        Dec 11, 2022
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        I got a call from a pan card distribution person. Person didn't reach my address and asked 50 rs for courier charges i denied so he ask me to get pan card within 10 mins in the place where he is.. He not even reach my address and didn't ask me the route to reach my address. Please take necessary action on this issue as soon as possible. I need my pan card at my address
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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          P
          [email protected]
          Dec 11, 2022
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          Address: Shahunagar Godoli Satara Maharashtra
          Website: NPS application

          PRAN no is alloted to me but to make contributions to TIER 1 I login to app it says PRAN no not found in database or PRAN no is invalid what is to be done in this case
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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            S
            [email protected]
            from Amritsar, Punjab
            Dec 10, 2022
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            Address: https://cra-nsdl.com/CRA/

            I registered with NPS in septemeber and made payment twice in Septemeber and October. I had received the successful registration mail with PRAN[protected], I was able to login with it make payment but in third month I got error message "PRAN details not found in the database".

            I am unable to login grievance on its official website as it is asking for PAO, DDO reg number which I don't have available with me.

            Please let me know how to get it resolved.
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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              P
              Powlami
              Dec 10, 2022
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              Account Locked and not RESET

              Address: Mumbai
              Website: cra-nsdl.com/CRA

              My account has got locked

              I was not able to login and then I tried to reset my IPIN. After filling the details and trying to log in again I am getting "Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN".

              I am not able to login to https://cra-nsdl.com/CRA/

              Kindly help me by getting my login credentials

              My PRAN No.[protected]
              email: [protected]@gmail.combr...
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              R
              rashmi badole
              from Bengaluru, Karnataka
              Dec 9, 2022
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              I'm trying to login to nsdl site (https://cra-nsdl.com/CRA/) using my pran number[protected].
              However, the system throws an "invalid user id" error, while login using the pran number. My company keeps making contribution to the PRAN but I am not able to access the statement. Also, l'm not able to reset the password and getting the same error.
              i'm not able to contribute or access my statement online using my pran. Please help.
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                K
                kmthamizhan
                Dec 8, 2022
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                After submitting my pan change request with this site (the payment also done), the website says my application got rejected due to UID Demograpich Authentication details not match. My paid amount not yet refunded.
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                Inconvenience caused is highly regretted. If applied through Protean, we request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                  S
                  sanchayan thakur
                  from Ranchi, Jharkhand
                  Dec 8, 2022
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                  I applied for a Pan card on 4th November 2022, Application reference number- [protected] however when i checked the application status on NSDL site it Shows My pan number is- CJ*****6J
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                    K
                    ksowmia
                    from Tirupur, Tamil Nadu
                    Dec 3, 2022
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                    I have successfully completed the Individual Pension Account opening process using enps. The Permanent Retirement Account Number[protected]

                    but, when i was login through the NPS website, we are getting" unauthorized user"
                    Email. [protected]@gmail.com
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                      D
                      Deepikadeepi
                      from New Delhi, Delhi
                      Dec 1, 2022
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                      I was tried to update my pan card from minor to major through online. I have completed filled the application and did the payment via paytm wallet. But Aadhaar verification failed and asked to try some time later. Again I tried few days back with paytm upi. This time also failed. Again 3rd time I tried in different browser it worked. But amount is deducted 3 times. Please refund the amount for 2 failed transactions
                      Here i am providing my pan card number and transaction details

                      Pan: GTJPD6125H

                      Transaction id: [protected]
                      Transaction id: [protected]
                      +2 photos
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                        N
                        Nawaz Chandwani
                        Nov 29, 2022
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                        I tried to fill the pan application through the nsdl website and selected the physical pan card option
                        I have filled all the details and when ever i paid there is an error comes "Your request cannot be processed.Please try after some time using returing user option in Login page"
                        Please resolve this issue as soon as possible.
                        +1 photos
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                          R
                          Rahulreji
                          from Thiruvalla, Kerala
                          Nov 27, 2022
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                          Hello sir
                          My name is anupriya
                          I applied for a new pan application twice in the same day but due to some reasons my application was failed.But my payment was successfully deducted.So kindly return my money as soon as possible.Token Number is mentioned below.Please consider my request.
                          Token Number:[protected] & [protected]
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
                          Reply
                          Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                            N
                            Nithishkumar03
                            from Manamadurai, Tamil Nadu
                            Nov 22, 2022
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                            Address: 47 aananthapuram,bypass road,Manamadurai

                            My consignment number is [protected]. 1 have not received my pan card yet but its showing that shipment is delivered. I need it so urgently plz do something to tell me. I have tried calling your customer care so many times but it was not answered not at once. My pan acknowledge number is [protected]. I am providing u my email id plz revert as soon as possible becoz i urgently need my pancard.
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                            2 found this helpful
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                              D
                              Dr. Shankar Rao
                              Nov 21, 2022
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                              Respected Sir,

                              I have been allotted PRAN No.[protected]

                              I'm trying to login to nsdl site (https://cra-nsdl.com/CRA/) using my pran number[[protected]].
                              However, the system throws an "invalid user id" error, while login using the pran number. I've contributed last year. Also, l'm not able to reset the password and getting the same error.
                              i'm not able to contribute or access my statement online using my pran. Please help.

                              Thanks & Regards
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                K
                                karanhejmadi
                                Nov 20, 2022
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                                Website: cra-nsdl.com

                                I am not able to set the password for my PRAN number. When I click on set/reset password link and enter my PRAN details it says PRAN not found in Database. But I have already completed all the necessary steps required for my registration and even made a payment of Rs. 10000. How am I supposed to login to my account?
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                  N
                                  nikhil7878
                                  from Nashik, Maharashtra
                                  Nov 20, 2022
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                                  Respected Sir,

                                  I have been allotted PAN Card No. QIUPS3952M against my PAN application; Incorporation date 15/11/2022.

                                  I checked the PAN status at income tax portal of which I found the result as "No record found", I also tried registering at Income tax portal of which it shows "PAN does not exist". Due to the issue I am not able to carry on other related statutory matters.

                                  Please look into the same and get it resolved as soon as possible.

                                  Thanks & Regards
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  View replies
                                  Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                                    R
                                    Ramu Yerukumajji
                                    Nov 19, 2022
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                                    I am not able login to my NSDL account and while resetting password getting below error.

                                    "Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN"

                                    Please help me to recover my login credentials for cra-nsdl.com

                                    My PRAN NO:[protected]
                                    Registered mail id: ramusiva.y.gmail.com
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                    Ramu Yerukumajji's [Complaint's author] reply, Nov 24, 2022
                                    i am not able to submit my query at https://npscra.nsdl.co.in/Log-your-grievance.php so could you please help me to resolve this issue..
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                                      R
                                      raja2001saini
                                      from Sikar, Rajasthan
                                      Nov 16, 2022
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                                      Website: NSDL

                                      Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.

                                      acknowledgement Number [protected]

                                      name kamlesh kumar

                                      father's name banshidhar

                                      Dateof Birth/Incorporation 03/06/1993
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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