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Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 14

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S
Sam Osborn
Dec 18, 2022
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I completed the registration process for NPS Tier I on 18-Dec-2022.
The PRAN number has been generated and e-PRAN also has been received.
I also have made the initial contribution amount.
The money has been debited, but I am unable to log in.
When I try to log in or set the IPIN it simply says:
"PRAN not found in Database"

Please Look into this
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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    ARPC1287 ARPC1287
    Dec 17, 2022
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    Address: CAR, Khammam

    My name is E Naveen Kumar, Armed Reserve Police Constable, Khammam district. So many years back I have lost my mobile and also i have changed my sim number.
    Finally, i have facing much problem to sing in CRA NSDL cite.
    Hence, i requested to solve my problem how to sign in in the cite without old number using by new sim with full PRAN details.
    Thanking you sir.
    Yours faithfully,
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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      S
      Shrayan757
      Dec 17, 2022
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      I applied for instant e pasn last week and i got pan number. But when i try to reprint pan card its showing card not in itd master instant pan . What should I do now?
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      We request you to contact UTI Infrastructure Technology and Services Ltd.(UTIITSL) to get proper resolution of your concern. The other agency appointed by Income Tax Department for processing PAN application.
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      We request you to contact UTI Infrastructure Technology and Services Ltd.(UTIITSL) to get proper resolution of your concern. The other agency appointed by Income Tax Department for processing PAN application.
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        M
        MUHAMMED AMEEN P V
        Dec 16, 2022
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        I Can't Reprint My Pan Via E kyc.
        Website Says Date of birth/gender/ mismatch. But All Are Match
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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          I
          inamk00896
          Dec 16, 2022
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          Address: BARANGA, PO-PARSHA DEHARIA BHINGA SHRAWASTI

          Dear Sir,
          I have applied for a new PAN Card in the name of KAUSAR which was dispatched . I couldn’t receive the PAN Card as POST MAN did not inform me and he returned back.

          Therefore, I requesting your resend my PAN Card to same address(BARANGA PO-PARSHA DEHARIA, BHINGA SHRAWASTI) and I mentioned our details below.

          Applicant Name: KAUSAR
          Acknowledgement Number:[protected]
          Date of Returned: 05TH DECEMBER 2022
          Mobile NO: [protected]
          Mail id : [protected]@GMAIL.COM
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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            D
            Deepali_r
            Dec 15, 2022
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            I am not able to login to NPA when I put the PRAM assigned to me. I get PRAM not valid or no record exists in Database.
            PRAM :[protected]
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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              M
              MALLESHWARI MEDICHELIMALA
              Dec 13, 2022
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              I have successfully completed the Individual Pension Account opening process using enps. The Permanent Retirement Account Number (PRAN) allotted[protected].

              but, when I was login through the NPS website, we are getting" unauthorized user"

              We request you to, please look this & suggest the solution.
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                S
                Solla sivatejareddy
                Dec 12, 2022
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                Address: Andhra pradesh ,rampachodavaram ,Alluri seetharamaraju District

                My father was gov teacher and he had a nsdl accout and later he forgot password
                He lost his sim number
                PRAN:[protected]
                At present We faced login issue
                Try to login attempt
                it shows
                Invalid username\password
                So could u plz revive my Father account
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                  G
                  gayatrigopakumar
                  Dec 12, 2022
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                  Hi,

                  I am on the last step of the application for PAN card reprint and I am receiving OTP on my phone. I have completed my payment.

                  Token number - [protected]
                  Applicant name - Gayatri Gopakumar
                  Aadhar ending - 5772

                  Please look into this.

                  -Gayatri
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                    S
                    Sonibhuru
                    Dec 11, 2022
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                    I got a call from a pan card distribution person. Person didn't reach my address and asked 50 rs for courier charges i denied so he ask me to get pan card within 10 mins in the place where he is.. He not even reach my address and didn't ask me the route to reach my address. Please take necessary action on this issue as soon as possible. I need my pan card at my address
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                      P
                      [email protected]
                      Dec 11, 2022
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                      Address: Shahunagar Godoli Satara Maharashtra
                      Website: NPS application

                      PRAN no is alloted to me but to make contributions to TIER 1 I login to app it says PRAN no not found in database or PRAN no is invalid what is to be done in this case
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                        S
                        [email protected]
                        from Amritsar, Punjab
                        Dec 10, 2022
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                        Address: https://cra-nsdl.com/CRA/

                        I registered with NPS in septemeber and made payment twice in Septemeber and October. I had received the successful registration mail with PRAN[protected], I was able to login with it make payment but in third month I got error message "PRAN details not found in the database".

                        I am unable to login grievance on its official website as it is asking for PAO, DDO reg number which I don't have available with me.

                        Please let me know how to get it resolved.
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                          P
                          Powlami
                          Dec 10, 2022
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                          Account Locked and not RESET

                          Address: Mumbai
                          Website: cra-nsdl.com/CRA

                          My account has got locked

                          I was not able to login and then I tried to reset my IPIN. After filling the details and trying to log in again I am getting "Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN".

                          I am not able to login to https://cra-nsdl.com/CRA/

                          Kindly help me by getting my login credentials

                          My PRAN No.[protected]
                          email: [protected]@gmail.combr...
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                          rashmi badole
                          from Bengaluru, Karnataka
                          Dec 9, 2022
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                          I'm trying to login to nsdl site (https://cra-nsdl.com/CRA/) using my pran number[protected].
                          However, the system throws an "invalid user id" error, while login using the pran number. My company keeps making contribution to the PRAN but I am not able to access the statement. Also, l'm not able to reset the password and getting the same error.
                          i'm not able to contribute or access my statement online using my pran. Please help.
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                            K
                            kmthamizhan
                            Dec 8, 2022
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                            After submitting my pan change request with this site (the payment also done), the website says my application got rejected due to UID Demograpich Authentication details not match. My paid amount not yet refunded.
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            Inconvenience caused is highly regretted. If applied through Protean, we request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                              S
                              sanchayan thakur
                              from Ranchi, Jharkhand
                              Dec 8, 2022
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                              I applied for a Pan card on 4th November 2022, Application reference number- [protected] however when i checked the application status on NSDL site it Shows My pan number is- CJ*****6J
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                                K
                                ksowmia
                                from Tirupur, Tamil Nadu
                                Dec 3, 2022
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                                I have successfully completed the Individual Pension Account opening process using enps. The Permanent Retirement Account Number[protected]

                                but, when i was login through the NPS website, we are getting" unauthorized user"
                                Email. [protected]@gmail.com
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                  D
                                  Deepikadeepi
                                  from New Delhi, Delhi
                                  Dec 1, 2022
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                                  I was tried to update my pan card from minor to major through online. I have completed filled the application and did the payment via paytm wallet. But Aadhaar verification failed and asked to try some time later. Again I tried few days back with paytm upi. This time also failed. Again 3rd time I tried in different browser it worked. But amount is deducted 3 times. Please refund the amount for 2 failed transactions
                                  Here i am providing my pan card number and transaction details

                                  Pan: GTJPD6125H

                                  Transaction id: [protected]
                                  Transaction id: [protected]
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  View replies
                                  Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                                    N
                                    Nawaz Chandwani
                                    Nov 29, 2022
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                                    I tried to fill the pan application through the nsdl website and selected the physical pan card option
                                    I have filled all the details and when ever i paid there is an error comes "Your request cannot be processed.Please try after some time using returing user option in Login page"
                                    Please resolve this issue as soon as possible.
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                                      R
                                      Rahulreji
                                      from Thiruvalla, Kerala
                                      Nov 27, 2022
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                                      Hello sir
                                      My name is anupriya
                                      I applied for a new pan application twice in the same day but due to some reasons my application was failed.But my payment was successfully deducted.So kindly return my money as soon as possible.Token Number is mentioned below.Please consider my request.
                                      Token Number:[protected] & [protected]
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
                                      Reply
                                      Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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