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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 184

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S
Sagar Chhabra
from Delhi, Delhi
Jul 15, 2017
Resolved
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Resolved

I had applied for change in pan using e-kyc facility (Aadhar card based authentication) on 03/07/2017, acknowledgment number : [protected].
On completion i received this message,

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But now when i check my pan application status it shows

"we have not yet received the supporting documents with respect to your application for 'new pan card or/and changes or correction in pan data'. Kindly submit the requisite documents to nsdl to enable us to process your pan application at the earliest. For further details, please read the guidelines and instructions or contact tin call center at[protected]"

Please check my application and let me know the status.

Acknowledgment number : [protected]
Pan no: addpc7301c
Name : neeru chhabra

Thanks
Aug 29, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jul 20, 2017
NSDL e-Governance Infrastructure Customer Care's response
Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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    L
    Layeeqha Begum
    Jul 15, 2017
    Resolved
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    Resolved

    Address: 560011
    Website: NSDL

    Hi
    I lost my pan card so reapplied for the same 2months ago but have not received it so far. When i checked the status on nsdl link it showed the reason as returned undelivered to nsdl on 03-july 2017 due to insufficient address specified by courier agency. But i have mentioned the correct address with details. Please help. The details are mentioned below

    Name: layeeqha begum
    Pan : ahnpl6693c
    Acknowledgment no : [protected]
    Address: #54, 1st floor, 3rd cross, rbi colony, jayanagar 3rd block east. Bangalore-11. Landmark - medicure hospital
    Aug 14, 2017
    Complaint marked as Resolved 
    Thanks . The complaint got resolved in a week's time they delivered my PAN with correct address
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Jul 20, 2017
    NSDL e-Governance Infrastructure Customer Care's response
    Your PAN card has been dispatched on July 14, 2017 by Speed Post vide AWB no. EA[protected]IN.
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      S
      Sooman Kansal
      Jul 14, 2017
      Resolved
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      Cannot complete pan application process after payment

      Address: Mumbai City, Maharashtra, 48306
      Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

      From: sooman j kansal - my temporary token number for pan card: [protected]
      Issue: cannot complete pan applicaion process after payment
      I used nsdl website using form 49aa for a new pan card on 12th july, 2017 online on ndsl website.

      I got the temporary token number – [protected], and then i filled all the fields and on the final page went to pay the fee by online payment through bill desk and my visa credit card....
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      R
      Rameshponnusamy
      Jul 14, 2017
      Resolved
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      Resolved

      Address: Chennai, Tamil Nadu, 600125
      Website: cra-nsdl.com/CRA/raisePasswordSubscriber.do?

      Dear sir,

      I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

      Name: rameshkumar p
      Pran:[protected]
      Mobile no.[protected]
      Email id: [protected]@gmail.com

      Thanking you
      Aug 23, 2017
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Jul 19, 2017
      NSDL e-Governance Infrastructure Customer Care's response
      Dear Rameshkumar,

      This has reference to the query/grievance raised at “Consumer Forum”.

      We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

      For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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        S
        Shivom Singh
        from Delhi, Delhi
        Jul 14, 2017
        Resolved
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        Address: Pune, Maharashtra, 411016
        Website: onlineservices.nsdl.com

        Sir,

        I had applied for PAN using online facility on 12/07/2017, Acknowledgment Number : [protected] and I have digitally signed my application using e Sign, I have uploaded my Aadhaar Card as proof..

        On completion I received this message,

        "Thank you for using online facility for PAN application.

        If you have digitally signed your application using eSign/eKYC then there is no need to forward physical documents. "

        But now when i check my PAN Application Status it shows

        "No Record Found /No Data matched"

        Please help me and tell me what I need to do...
        Aug 22, 2017
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Jul 20, 2017
        NSDL e-Governance Infrastructure Customer Care's response
        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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          V
          Viren s
          from Jalandhar, Punjab
          Jul 14, 2017
          Resolved
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          Resolved

          Address: Chandigarh, Punjab, 140603

          Sir,

          I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

          Name: virender singh
          Pran:[protected]

          Thanking you
          Aug 28, 2017
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Jul 19, 2017
          NSDL e-Governance Infrastructure Customer Care's response
          Dear Virender,

          This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:
          NSDL e-Governance Infrastructure Ltd.
          1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
          We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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            A
            a Parmish Verma films
            from Mohali, Punjab
            Jul 14, 2017
            Resolved
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            Address: 141010

            Respected sir/ madam,
            I m csc center operator. I apply for a pan card but it was rejected by nsdl. But amount of rs 100.5 is deducted from my wallet. The transaction id is [protected] dated 14/07/17. The same is happened in two more transaction the transaction ids are [protected] dated 14/07/17 and [protected] dated 03/07/2017 please refund my amount as soon as possible.
            Aug 24, 2017
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Jul 20, 2017
            NSDL e-Governance Infrastructure Customer Care's response
            Information is insufficient to resolve your grievance. Please Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
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              F
              faizan101
              from Raha, Assam
              Jul 14, 2017
              Resolved
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              Resolved

              Unable to login to my nps cra account

              Address: Giridih, Jharkhand
              Website: NSDL

              I am a government employee and i have account on tire i - on nsdl central record keeping agency.
              My user id =[protected] but due to some wrong attempts my password is not working and i have tried resetting my password through forgot password link but i am not getting any otp, therefore my account has been locked.
              Kindly plz give me a another new password and unlock my account so that i can see my account summery.
              I...
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              M
              Mani05
              from Delhi, Delhi
              Jul 14, 2017
              Resolved
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              Resolved

              Website: NSDL

              My pran number[protected] is not registered in database. Requesting to provide required details.
              Name: manimekalai k m
              Maid id: [protected]@gmail.com.
              Mobile no: [protected]

              I registered my mail id and mobile number. I registered my aadhar card number also.

              Plan selected was atal pension yojana, half-yearly payment mode. I don't have any details regarding details to log into portal.
              Aug 23, 2017
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Jul 19, 2017
              NSDL e-Governance Infrastructure Customer Care's response
              Dear Manimekalai,

              This has reference to the query/grievance raised at “Consumer Forum”.

              We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

              For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
              Sep 08, 2017
              Updated by Mani05
              NSDL-APY PRAN CARD NOT RECEIVED.
              I OPENED ACCOUNT ON MARCH 2017. I DIDNT HET MY PRAN CARD. WILL THEY SEND MY PRAN CARD??.
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                H
                Hem Chaube
                from Mohali, Punjab
                Jul 14, 2017
                Resolved
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                Resolved

                Address: Mumbai City, Maharashtra, 91
                Website: tin.tin.nsdl.com/pantan/StatusTrack.html

                Dear sir/madam,

                I have submitted application online through e-kyc e-sign paperless aadhar card method. I got acknowledgement number but status of my pan card using that acknowledgement no is showing 'sorry, no matching data is found'.

                Please tell me the solution. Do i need to send acknowledgement slip now?

                My acknowledgement no is - 'n - [protected]'
                Sep 2, 2017
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Jul 20, 2017
                NSDL e-Governance Infrastructure Customer Care's response
                Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                  D
                  Dhawal Gadiya
                  from Chennai, Tamil Nadu
                  Jul 14, 2017
                  Resolved
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                  Resolved

                  Address: Mumbai City, Maharashtra, 400013
                  Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                  I tried to fill the pan application through the nsdl website and selected the e-sign/e-kyc aadhar verification process. I wanted to update my name and few other details in my pan card.
                  I made the payment and it took me to the aadhar verification process. I entered correct otp many times and it kept saying 'your request cannot be processed, please try after sometime.'
                  I have tried it after few days as well but it still gives the same error

                  My token no is: [protected]
                  Email: [protected]@gmail.com

                  Customer care was also of not great help.
                  Please do resolve my problem.
                  Aug 29, 2017
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 20, 2017
                  NSDL e-Governance Infrastructure Customer Care's response
                  Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                  Jul 27, 2017
                  Updated by Dhawal Gadiya
                  @NSDL Now I am not even able to access my application. Please resolve the issue asap.

                  I have already paid for pan card online application.

                  Hi, I have facing the same issue. did you get a solution? or any leads?
                  Dhawal Gadiya's [Complaint's author] reply, Aug 31, 2017
                  No, I haven't got any solution. Still they updated the complaint as resolved. The customer care is also not picking up the calls.

                  Let me know if you get any solution.
                  Hi

                  Did you get solved your grievance?
                  Hey I have been trying for past 2 days and they haven't answered any call or revert back my emails how can be this site not working properly i have paid money for pan now at last step they are saying this.
                  Please do resolve this ASAP because many more like us are coming behind us.

                  If anyone find any solution please let me know .
                  I tried to fill the pan application through the nsdl website and selected the e-sign aadhar verification process.
                  The payment got deducted and it took me to the aadhar verification process. I entered correct otp two times and
                  it kept saying 'your request cannot be processed, please try after sometime.'

                  My token no is: [protected]
                  Email: [protected]@gmail.com
                  Dob: 10/11/1982
                  sir
                  I tried to fill the pan application through the nsdl website and selected the e-sign aadhar verification process.
                  The payment got deducted and it took me to the aadhar verification process. I entered correct otp fiften times and
                  it kept saying 'your request cannot be processed, please try after sometime.
                  pleases contact my no.=([protected]) and token no.=([protected])
                  sir please solve my problem
                  Facing the same problem. it keeps showing me message to try again after sometime. Everytime i try, i get OTP from AADHAR on my mobile and email but the website doesn't show me page to enter the OTP
                  I have the same issue.
                  At a stage, I was given option to click authenticate button / submit button. I clicked the authenticate one. Did you guys also clicked the same way. Is this error because of this ?
                  Guys, I had the same issue.
                  It got solved when I tried after some time. Yours will also get solved if you try after some times.

                  I cannot see anyone who updated that there issue got solved. Kindly do it for others. Don't think of getting support only.
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                    P
                    Prabhakar1995
                    from Kolkata, West Bengal
                    Jul 14, 2017
                    Resolved
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                    Resolved

                    Address: Kolkata, West Bengal, 700002

                    I have applied online for pan card token no.[protected] but failed to authenticate my aadhar my transaction reference no.
                    Jmbk[protected]
                    My money was charged from my wallet.
                    Please refund it.
                    I have attempted it two times but i was charged two time another transaction reference no. Jmbk[protected]
                    Please refund it.
                    Aug 20, 2017
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 20, 2017
                    NSDL e-Governance Infrastructure Customer Care's response
                    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                    The status shows on NSDL Site
                    "Income Tax Department (ITD) database shows that you may have been issued PAN in your name"
                    for Acknowledgement no [protected]
                    but we have never applied our firm's PAN Yet. Please Respond immediately as this application was made on 06.03.2017 and we are still waiting for PAN.
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                      C
                      Ca Praveen
                      from Pinjaur, Haryana
                      Jul 13, 2017
                      Resolved
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                      Resolved

                      Address: New Delhi, Delhi
                      Website: nsdl

                      I had made payment for pan application online two times but my application was not proceed further and i had note down my token number second time but i can't note down the token no first time, second token no is [protected] please proceed my application and refund my excess amount paid for it, transaction date is 13 july 2017, my contact no is [protected]
                      Aug 20, 2017
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 18, 2017
                      NSDL e-Governance Infrastructure Customer Care's response
                      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                      Verified Support
                      Jul 20, 2017
                      NSDL e-Governance Infrastructure Customer Care's response
                      Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in for earliest resolution of your grievance.
                      Acknowledgement no. [protected]
                      applicant name- mamta devi
                      applicant had not applied/alloted pan earlier.
                      Please process application as soon as possible for the status showing itd database in pan application
                      Hi, my name is Shankaranand G my PRAN number is :[protected] my account got locked because of typing wrong password.so please unlock my account and new password to me

                      Regards
                      Shankaranand G
                      PRAN:[protected]
                      Gmail id: shankar.[protected]@gmail.com
                      SIR,
                      i did not get my pen card at my home address so plz help me
                      Ack NUMBER :- [protected]

                      APPL_NAME :- MANISH KUMAR
                      MY CARD IS DISPATCH 23-Feb-2017 BUT I DID NOT GET IT
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                        G
                        Gaurav@11
                        from Pathankot, Punjab
                        Jul 13, 2017
                        Resolved
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                        Resolved

                        Address: Amritsar, Punjab, 143006

                        My acknowledge no. N-[protected]. I check tracking of this no. They write your card is dispatch on 11 jun 2017 & deliver on 20 jun 2017. I receive speed post no & go post office 2 time but they say we dont receive this docut no. So i requested to you please recheck this matter and re dispatch my card thank you
                        Ramna mahajan 2404. Gali no. 5 sharifpura amritsar punjab
                        Aug 22, 2017
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 18, 2017
                        NSDL e-Governance Infrastructure Customer Care's response
                        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                        Verified Support
                        Jul 20, 2017
                        NSDL e-Governance Infrastructure Customer Care's response
                        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                        Sir im not recivie may pancard so plz resend my pancard...thanks
                        my pan no...FQWPK2258H
                        Application no. [protected]
                        Phone no. [protected]
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                          S
                          sk Ram
                          from Kaliyaganj, West Bengal
                          Jul 13, 2017
                          Resolved
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                          Resolved

                          Address: 111

                          Sir
                          My self sanjay kumar ram, i have applied for pan card on 14/6/16 for corrections in my father's name and my pan card no. Blrpr0261h and ack no.[protected]. Sir the pan card has been sent via bill no. Ea[protected]in dated 16 july 16 on communication address but till now i have not got it and also not showing any further information on above said bill.

                          Regards
                          Sanjay kumar ram
                          Aug 20, 2017
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 18, 2017
                          NSDL e-Governance Infrastructure Customer Care's response
                          Your PAN card has been dispatched on July 16, 2017 by Speed Post vide AWB no. EA[protected]IN.
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                            A
                            from Gurgaon, Haryana
                            Jul 12, 2017
                            Resolved
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                            Resolved

                            Sir/madam

                            I had applied for pan card correction using online facility on 4th july 2017 acknowledgment number is [protected] and i have digitally signed my application using e sign/e kyc through otp sent to my adhaar linked mobile number

                            On completion i received this message,

                            "thank you for using online facility for pan application.

                            If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                            But now when i check my pan application status it shows

                            "we have not yet received the supporting documents with respect to your pan application. Kindly submit the requisite documents to nsdl to enable us to process your pan application at the earliest. For further details, please read the guidelines and instructions or contact tin call center at[protected]"

                            Please check my application... And reply what i need to do..

                            Acknowledgment number : [protected]
                            Name : abhishek kumar chaudhary
                            Aug 20, 2017
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 17, 2017
                            NSDL e-Governance Infrastructure Customer Care's response
                            Your PAN application is processed by NSDL and sent to Income Tax Department for updation of PAN details
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                              A
                              Abhithakur74
                              Jul 12, 2017
                              Resolved
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                              Resolved

                              Hi i've requested for a pan card, wherein same was dispatched via courier but not received as yet. Pfb status.
                              Pan # ahzpb0790j
                              Name : veena singh bhadduria
                              Category : individual
                              Status : your pan card has been dispatched on 23-jun-2017 by speed post vide airway bill no. Ea[protected]in, at the address for communication* indicated by you in the application. The pan card is expected to be delivered by 03-jul-2017.
                              Aug 15, 2017
                              Complaint marked as Resolved 
                              Worst experience from consumer complaints. No one has responded on updated query sonce long.
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 17, 2017
                              NSDL e-Governance Infrastructure Customer Care's response
                              Kindly furnish your query with your 15 digit ACK No. to check status.
                              Aug 08, 2017
                              Updated by Abhithakur74
                              ACK. No. [protected]
                              Aug 11, 2017
                              Updated by Abhithakur74
                              NSDL E-Governance Infrastructure — Pan card not delivered as yet

                              2 Reviews
                              Ab Abhithakur74 on Jul 12, 2017
                              Mark as Resolved

                              Hi i've requested for a pan card, wherein same was dispatched via courier but not received as yet. Pfb status.
                              Pan # ahzpb0790j
                              Name : veena singh bhadduria
                              Category : individual
                              ACK. No. [protected]
                              Status : your pan card has been dispatched on 23-jun-2017 by speed post vide airway bill no. Ea[protected]in, at the address for communication* indicated by you in the application. The pan card is expected to be delivered by 03-jul-2017.
                              I donot have my acknowledge receipt for PAN correction form. Can you please mail me my PAN acknowledge receipt to the mail id-
                              [protected]@gmail.com

                              Acknowledgement no. - [protected]
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                                A
                                Ansh Budhiraja
                                from Noida, Uttar Pradesh
                                Jul 12, 2017
                                Resolved
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                                Resolved

                                Address: New Delhi, Delhi, 110015

                                I applied for my pan card on 12th july through paperless form ie e-kuc and at the end i revieved a form in which my details were filled with an acknowledgment no. But when i am entering my acknowledgment no. To check the status it is showing no record found. Please revert asap
                                My acknowledgment no. Is : [protected] and a temporary token no. Was provided : [protected]
                                Jul 12, 2017
                                Complaint marked as Resolved 
                                My email Id is [email protected] My contact details are : 9711038411 8076026010
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 17, 2017
                                NSDL e-Governance Infrastructure Customer Care's response
                                Your PAN application is processed by NSDL and sent to Income Tax Department for Allottment of PAN. Pan card will be dispatched to you shortly.
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                                  S
                                  shalu rawat
                                  from Noida, Uttar Pradesh
                                  Jul 12, 2017
                                  Resolved
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                                  Resolved

                                  Address: Pune, Maharashtra, 110092
                                  Website: www.tin-nsdl.com

                                  I applied on 23rd june 2017 for new pan card online. But due to some technical issues after the transaction, the website couldnt generate an otp. Therefore, it asked me to take a printout of the form and submit it offline to pune hq. And it also mentioned that failure of submission of form along with documents within 15 days of applying, will result in money refund. I still haven't got the refund. Kindly look into the matter. My transaction ref no is jsm[protected]
                                  Aug 20, 2017
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 18, 2017
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Inconvenience caused is highly regretted. We are following up with concerned team for earliest resolution.
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                                    P
                                    pradeep sa
                                    from Shahganj, Uttar Pradesh
                                    Jul 12, 2017
                                    Resolved
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                                    Resolved

                                    Address: 273161

                                    Income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.

                                    Acknowledgment number : [protected]
                                    Name : suresh
                                    Sir mera pan card bahut jariri hai isako jaldi se isu ki jiye aur mere nam se koi pan card nahai isu huya hai isaliye aap se anurosh hai ki pancard jaldi se forword kijiye
                                    Aug 26, 2017
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 17, 2017
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Income Tax database shows that you may have already been issued PAN in your name earlier, hence the application is marked for investigation.
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