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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jun 20, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 184

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P
Preetimittal
from Bhadaur, Punjab
Jul 21, 2017
Resolved
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Resolved

Acknowledgement no:-[protected]
Its been a almost two months my application is still pending with income tax department for name correction.
I need it on urgent basis.
Status updated : your application for 'new pan card or/and changes or correction in pan data' is under process at income tax department...
I am seeing this status since 8th june 2017.
My problem has not been resolved even after calling at the call centre for n number of times.
Kindly solve this matter on urgent basis as i hv to file my itr before 31st july 2017.

Preeti mittal
Aug 29, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Jul 24, 2017
Updated by Preetimittal
still waiting for the Pan card...no update yet
Verified Support
Jul 27, 2017
NSDL e-Governance Infrastructure Customer Care's response
Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution.
Aug 04, 2017
Updated by Preetimittal
still waiting for pan card...
still waiting for pan card
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    G
    Gurtajveer
    from Amritsar, Punjab
    Jul 21, 2017
    Resolved
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    Resolved

    Address: Ludhiana, Punjab, 141012

    Sir/madam
    My pan card was undelivered, after investigating with the post office i got to know that they have been attempting the delivery on the wrong address. I request you to please resend my pan card as early as possible as i need it urgently.
    Thank you
    Name: jasvir kaur
    Pan application coupon no. : u[protected]
    Pan no. Fsnpk9377n
    House address: 412-g block, b. R. S. Nagar, ludhiana, punjab,
    Pin code: 141012
    Sep 2, 2017
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Jul 27, 2017
    NSDL e-Governance Infrastructure Customer Care's response
    kindly Provide your 15 digit Acknowledgment no to resolve your query.
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      S
      SONU GILLL
      from Allahabad, Uttar Pradesh
      Jul 24, 2017
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      Address: Rohtak, Haryana, 124111

      Acknowledgment Number[protected] Name SUMITRA Category : Individual Status : Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application. why nsdl shows my application status pending??
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        R
        Rameshponnusamy
        Jul 21, 2017
        Resolved
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        Resolved

        Address: 600125
        Website: www.cra-nsdl.com

        Dear sir,

        I open an atal pension yojana (Apy) and contribute regularly. I got message to submit fatca selft declaration. So how do i submit my fatca self-certification through www.cra-nsdl.com website. As i understood i i need cra website login. How can i get register/create login. Please advise.

        Name: rameshkumar p
        Pran:[protected]
        Email id: [protected]@gmail.com
        Sep 2, 2017
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Jul 25, 2017
        NSDL e-Governance Infrastructure Customer Care's response
        Dear Rameshkumar,

        This has reference to the query/grievance raised by you.

        We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID.

        For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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          P
          Parbhat Goel
          from Chandigarh, Chandigarh
          Jul 21, 2017
          Resolved
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          Resolved

          Address: Bathinda, Punjab, 151001
          Website: www.cousmercomplaints.in

          Sir,
          I am parbhat goel my pran card no.[protected]. I forgot my passward then i entered five times wrong passward, so my account has been locked. So please send me new passward & unlock my account or reply me how can i unlock my account. My e-mail id is [protected]@gmail.com

          Thanking you,

          Yours faithfully,
          Parbhat goel
          Pran card no.[protected]
          E-mail id [protected]@gmail.com
          Aug 24, 2017
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Jul 24, 2017
          NSDL e-Governance Infrastructure Customer Care's response
          This has reference to the query/grievance raised at “Consumer Forum”.

          We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

          For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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            K
            kapil_gahlawat
            Jul 20, 2017
            Resolved
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            Resolved

            Address: Rohtak, Haryana

            Hello team,
            I applied for my sister's new pan card but it returned undelivered. Here are the details about pan card:
            Acknowledgement number : [protected]

            Address might be bit short but it was same as that of aadhar card and aadhar card was delivered successfully. As i applied through aadhar card, i could not add more details.

            Here is the detailed address:

            Savinder w/o pradeep sindhu
            Village - nanaud, panna - juttan
            District - rohtak,
            Haryana, 124501

            Address mentioned in the pan card (Through aadhar card) is same but short description of the address mentioned above.

            If possible, please resend pan card to the address mentioned above. If that is not possible, please resend it to the address mentioned in pan card. I'll get in touch with the postman.

            Thanks.
            Sep 1, 2017
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Jul 27, 2017
            NSDL e-Governance Infrastructure Customer Care's response
            Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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              R
              raw.agent8
              Jul 22, 2017
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              Address: Ghaziabad, Uttar Pradesh, 201010

              My acknowledgement no. is N-[protected]
              My pan no. is -IASPS7269M
              Name - Reeta Sharma
              contact no. is [protected]
              in previous atempt post man didn't contact me and i didn't recieve my pancard so plz redispatch my pan card i m facing many prblms without my pan and i always saty at my house and plz help me what can i do now
              and plz be quick to redispatch my pan card
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                P
                PREMnaoton
                from Chennai, Tamil Nadu
                Jul 20, 2017
                Resolved
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                Resolved

                Address: 795001
                Website: www.tin-nsdl.com/services/pan/pan-index.html

                I have applied for online paperless pan card. But the process fail and they replied that my transaction amount will be returned back within 7 days. Its been 10 days now but the amount have not return yet.
                My token no. For that application is [protected] bearing name nongmaithem lilyzon devi.
                Kindly look into the matter and solved the problem as soon as possible.
                Sep 11, 2017
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Jul 27, 2017
                Updated by PREMnaoton
                i have not yet received my amount back
                Verified Support
                Jul 27, 2017
                NSDL e-Governance Infrastructure Customer Care's response
                Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
                Acknowledgment Number : [protected]
                Name : RAJENDRA
                Category : Individual
                Status :

                Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.

                SOLVED MY PAN CARD PROBLEM
                My new pan card palication compleate upto athontication stage. but i reciving otp late then page was expire. but token no. in not remember then i seatvh in my email that not have any email for pan card. if i pay again fill aplication and pay fees can i refund frist apply fee by net banking ?
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                  K
                  krunal pujara
                  from Bengaluru, Karnataka
                  Jul 20, 2017
                  Resolved
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                  Resolved

                  Address: 382210
                  Website: [email protected]

                  Dear sir,

                  I applied for new pan card online on 01/07/2017 to nsdl. My acknowledgement no. Is [protected]. The same was sent along with required documents through speedpost. My speedpost acknowledgement pan no. Is cnmpm2482b dated 13/02/1997. Till today, when i tracked the status of pan application, it reflects that "we haven't recieved the required documents in respect of the pan card application.

                  I request you to look into the matter.

                  Thanking you,

                  Your's faithfully,
                  Jafarli momin
                  Sep 2, 2017
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 27, 2017
                  NSDL e-Governance Infrastructure Customer Care's response
                  Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                  Sir mera pad card se aadhaar card link nahi ho rekha aur menay apna data pan card aadhaar ka same karwaa liyaa
                  I applied for correction in my pan card No. DHGPK4798K. For Date of birth On 12/06/2017.
                  Now application process show. under process the nsdl. for 20 days and more I done E-kyc by Aadhar Card online Plz. Correction made in my pan card. My name is Dinesh Kumar mob. [protected]
                  Email- [protected]@gmail.com
                  Plz.
                  My Pancard was not delivered by the Post office and it got sent back. I request you to kindly send it again to the same address.

                  Name: Anwar khan
                  Acknowledgment no.: N-[protected]
                  PAN no. BXEPK1777Q
                  Mobile No - [protected]
                  Thank you.
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                    B
                    balu765
                    from Gauribidanur, Karnataka
                    Jul 20, 2017
                    Resolved
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                    Resolved

                    Address: Pune, Maharashtra, 411 016
                    Website: www.tin-nsdl.com, [email protected]

                    Date: 20 july 2017
                    Acknowledgement no: [protected]
                    Name: thangamuthu
                    Pan number: bfbpt5745q
                    Speed post number: ea[protected]in
                    Email id: [protected]@gmail.com

                    Address:
                    183, saralaikattu thottam,
                    Kavundachipalayam (P. O),
                    Perundurai (T. K),
                    Erode - 638 112

                    Sir/madam,
                    I track my acknowledgement number in your website (www.tin-nsdl.com). it shows that my pan car was dispatched on 24 may 2017, then by using that speed post number (Ea[protected]in) i enquired in the post office, they said that the package is not delivered to our post office which is situated in erode, it was returned from salem itself. So i request you to resend my pan card to the same address which was mentioned in the application and i also mentioned the same address above, please resend as soon as possible, and give me a mail for any notification.
                    Aug 27, 2017
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 27, 2017
                    NSDL e-Governance Infrastructure Customer Care's response
                    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                      D
                      deepak85.prime
                      from Pune, Maharashtra
                      Jul 20, 2017
                      Resolved
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                      Resolved

                      Address: Nagpur, Maharashtra, 440018

                      I have applied for pan on 12th july and verified thru e-sign mode, and successfully authorized with my aadhar as well. Still the status showing we have not yet received the supporting documents with respect to your application for 'new pan card or/and changes or correction in pan data'. Kindly submit the requisite documents to nsdl to enable us to process your pan application at the earliest.

                      Then what is meaning of online..!!! Snece less
                      And no woking helpline to contatc nsdl all are busy
                      Pls let me know what to do do i have to submmit the document??
                      My acknowledgement number is
                      [protected]
                      Permanent account number (Pan) : csapp7393d
                      Name : deepak sudhakar pathak

                      Contact me at deepak85. [protected]@gmaik.com
                      [protected]
                      Sep 1, 2017
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 27, 2017
                      NSDL e-Governance Infrastructure Customer Care's response
                      Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution.
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                        S
                        Shashanka M P
                        from Noida, Uttar Pradesh
                        Jul 21, 2017
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                        Address: 560040

                        Sir,

                        [Resolved] NSDL E-Governance Infrastructure — Pran not found in database

                        6 Reviews
                        Pa Panchuda on Oct 6, 2016 Submit a Complaint
                        Sir,

                        I open an Atal Pension Yojana (APY) and contribute regularly. But I unable to track my contribution. So, While I trying to create IPIN, system shows an error massage 'PRAN not found in database'. Please resolve the issue as early as possible or send my IPIN password to my Mobile No. or email id.

                        Please do the needful.

                        Name: SHASHANK M P
                        PRAN:[protected]
                        Mobile No.[protected]
                        email id: [protected]@gmail.com
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          K
                          kalurewariya
                          from Nagram, Uttar Pradesh
                          Jul 20, 2017
                          Resolved
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                          Resolved

                          Address: Churu, Rajasthan

                          Acknowledgment number :[protected] name : jagdishcategory : individual status : income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application. Why nsdl shows my apploction status pending??
                          Mera pan card kb tk aayega please help me. I have no pan card this is my first pan card.
                          Nsdl officese not answer any phone number
                          Aug 25, 2017
                          Complaint marked as Resolved 
                          pan card aa gya thanks
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 27, 2017
                          NSDL e-Governance Infrastructure Customer Care's response
                          Income Tax database shows that you may have already been issued PAN in your name earlier, hence the application is marked for investigation.
                          Jul 28, 2017
                          Updated by kalurewariya
                          nhi no pan card issued by JAGDISH
                          FATHER NAME- MANGILAL
                          please check sir ji no any pan card
                          Aug 15, 2017
                          Updated by kalurewariya
                          i have no any pan card sir ji please help me
                          Aug 25, 2017
                          Updated by kalurewariya
                          pan card aa gya
                          thanks thanks
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                            V
                            vasanth944
                            from Chennai, Tamil Nadu
                            Jul 20, 2017
                            Resolved
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                            Resolved

                            Address: Mumbai City, Maharashtra
                            Website: www.nsdl.co.in,egov-nsdl.co.in

                            I applied for new pan using ekyc mode on 15th &16th feb 2017. I tried two thinking some problem in entering otp, but all the two time i noticed i entered exact otp which i received but its deducted my amount and otp failed. Even though iam entering correct otp only

                            I got this below message after payment — adhar authentication — finally ekyc alone getting failed using otp wherease i entered the correct otp only

                            "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days."

                            Please fix the bug, or its a way of earning money. I want my refund for this 2 temporary tokens. Please refund my amount back. Rs: 120.60 for each transaction has been deducted

                            Temp token no:[protected] on 15th july and [protected] on 16th july.
                            Aug 5, 2021
                            Complaint marked as Resolved 
                            Jul 23, 2017
                            Updated by vasanth944
                            still now no response from NSDL side. plz refund my deducted amount
                            You can generate your PAN Acknowledgment mentioning Temporary Token Number, Date of Birth and E-Mail ID on this link -https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html
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                              Y
                              yacobjohnson2005
                              from Tumkur, Karnataka
                              Jul 20, 2017
                              Resolved
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                              Resolved

                              Address: Bangalore, Karnataka, 560007
                              Website: [email protected]

                              Sir,

                              I am the serving member of medical training centre, air force bangalore with effect from 29 july 2005.

                              This is to inform you that my user-id and pin is not working. Where as monthly statement is received by me through email address mentioned.

                              You are requested to issue me a fresh user-id along with pin at the following address/email address.

                              Particulars:
                              Yacob johnson
                              S/o g yacob
                              Dob: 30/11/1966
                              Pran no.[protected]

                              Address:
                              Senior librarian
                              Medical training centre, air force
                              Agram post
                              Bangalore - 560007

                              Mobile: [protected]

                              Email: [protected]@gmail.com
                              Sep 1, 2017
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 24, 2017
                              NSDL e-Governance Infrastructure Customer Care's response
                              This has reference to the query/grievance raised at “Consumer Forum”.

                              We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

                              For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
                              Dear sir maine trilok singh gurjar ke nam se token no. [protected] se pan card banbane ke liye apply kiya tha jiski process time par application complit nahi hone ke karan cancle ho gayi hai aur 7 din se jyada time niklne par bhi mera pan fees ka refund back nahi huaa hai so plese sir credit my pan fees refund soon credit in my ac.

                              thank you sir
                              My pran no. Created 26 Jun 2017. My pran no is [protected]
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                                M
                                Muralimohan.m
                                from Chennai, Tamil Nadu
                                Jul 20, 2017
                                Resolved
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                                Resolved

                                Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                                Every when i do the pan correction through e-verify with aadhar

                                I am getting the below error. Almost tried multiple time and amount is debited

                                Your e-sign/e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode or e-sign mode. Kindly note that you will get refund of this pan application in next seven working days.
                                Application id's:
                                [protected]
                                [protected]
                                [protected]
                                Sep 2, 2017
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Jul 20, 2017
                                Updated by Muralimohan.m
                                I am really disappointed as it does not even tell where the error occurs.

                                Really bad user experience.
                                Verified Support
                                Jul 25, 2017
                                NSDL e-Governance Infrastructure Customer Care's response
                                You can generate your PAN Acknowledgment mentioning Temporary Token Number, Date of Birth and E-Mail ID on this link -https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html
                                Verified Support
                                Jul 27, 2017
                                NSDL e-Governance Infrastructure Customer Care's response
                                Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
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                                  S
                                  sandy@jsk
                                  from Barhiya, Bihar
                                  Jul 19, 2017
                                  Resolved
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                                  Resolved

                                  Address: 332701

                                  Hi,

                                  It's been more than one and half month, still my pan card is not issued.

                                  I have applied for correction in my pan card data before 1.5 month but still i did not receive my pan card or any type of information about it.

                                  If i check my status it is showing following message:

                                  "your pan card application is the under process of income tax department"

                                  Acknowledgment number : n-[protected]
                                  Name : maliram agarwal
                                  Category : individual

                                  Regrds,
                                  Maliram agarwal
                                  [protected]
                                  Aug 26, 2017
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 25, 2017
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Your PAN application is marked for discrepancy, for further clarification, kindly reach us at [protected]@nsdl.co.in
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                                    M
                                    Manish c y
                                    from Mumbai, Maharashtra
                                    Jul 19, 2017
                                    Resolved
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                                    Resolved

                                    Address: Mumbai City, Maharashtra, 400037

                                    Dear, sir my name is manish yadav. I want to make new pan card.
                                    Before few days i was trying to apply for new pan card. I filled all the detail as well as make payment. Payment procedure is completed and i got message that message is :
                                    Our e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.

                                    Please help me
                                    Jul 20, 2017
                                    Complaint marked as Resolved 
                                    my complaint resolved. but i did not get any call or any any mail. i got my money which was deducted from my account
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      R
                                      Ritu Sarpal
                                      from Delhi, Delhi
                                      Jul 19, 2017
                                      Resolved
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                                      Resolved

                                      Address: New Delhi, Delhi, 110009
                                      Website: omautoparts.com

                                      Sir,

                                      We have pan no aaaco0377m name of om auto trading private limited,
                                      But our company name wrong print in card the actual name of firm om auto trading pvt ltd. Thatwhy we submitted the correction form at your ashok vihar, delhi office ack. No. N-[protected] dt.[protected], but there is no action of the coorection application form.

                                      So we are requesting to u please take action immediate.

                                      Thanking you
                                      Manish gupta
                                      [protected]
                                      Sep 2, 2017
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 25, 2017
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                        Himangsu Bhattacharya
                                        from Kolkata, West Bengal
                                        Jul 19, 2017
                                        Resolved
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                                        Resolved

                                        Address: 711102

                                        Please note that s. B. I. Shibpur br (Oo2124) is regularly deducted apy subscription but they are not giving any statement. Now i have received one statement showing withdran on december 2016 where is money gone i do not know., also i have not yet received apy card,. Please look into this matter as i am a layman and ignorance of law. I shall be grateful to you if you co-operative with me.
                                        Aug 24, 2017
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 24, 2017
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:
                                        NSDL e-Governance Infrastructure Ltd.
                                        1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
                                        We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
                                        My user ID is [protected], I have forgotten my password. Please reset my password . My account has been locked. Please do the needful as early as possible.
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