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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jun 20, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 198

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C
Chithra R
from Chennai, Tamil Nadu
Jun 9, 2017
Resolved
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Address: 400013
Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

I applied for the pan card correction today and paid the fees through my debit card but the e-kyc failed and it displayed the following message :
Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
Please let me know the reason why it failed.

If i cannot make corrections via online, please refund my money and tell me the way i can make the corrections.

Details are given below:
Token no. [protected]
Dob: 15/04/1991
Name chithra rengasamy
E mail: [protected]@gmail.com
Jul 24, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jun 20, 2017
NSDL e-Governance Infrastructure Customer Care's response
Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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    S
    sandipg008
    from Pune, Maharashtra
    Jun 9, 2017
    Resolved
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    Address: Pune, Maharashtra, 411057
    Website: onlineservices.nsdl.com

    This is to inform you while i made an attempt to file an application for correction of name on my wife's pan card via nsdl website. I chose he option of netbanking in order to pay the required charges i. E. Rs 117.35, however the transaction didnt carry out successfully and i got a popup message that if the amount is charged, it wud be reversed back.
    Unfortunately i have been charged with that amount and i expect nsdl to refund that money back to my kotak bank account [protected]

    Token number: [protected]

    Please find below the transaction log

    06/06/2017 os nsdlpan [protected] pg-[protected] 117. 35

    I expect prompt action from you.
    Jul 25, 2017
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Jun 20, 2017
    NSDL e-Governance Infrastructure Customer Care's response
    Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
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      K
      Kaunain Mehdi
      from Kanpur, Uttar Pradesh
      Jun 9, 2017
      Resolved
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      Website: tin.tin.nsdl.com

      I had applied for pan card correction on may 11.
      Acknowledge no [protected].
      It is showing status as your application is under process. Earlier it was showing "your details doesn't match with the income tax data base and a letter dating may 24 is dispatched to your communication address."
      Please tell me what to do.
      As government has specified that pan will be invalid on july 1 if it is not linked with adhhar.
      Should i go for change in adhaar.
      Jul 21, 2017
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Jun 20, 2017
      NSDL e-Governance Infrastructure Customer Care's response
      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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        P
        Pvr Pvrajendran
        from Chennai, Tamil Nadu
        Jun 9, 2017
        Resolved
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        Address: 600118

        I have recived nps card no.[protected] entered name as rajendra p v but my correct name is rajendran p v so correct the mistake and send me anew nops card immideately i have submitted the ns application form at united bank of india perambur branch i request you rectify the mistake in name send me a new nps card correct nama entered awaiting for quick soultion
        Jul 25, 2017
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Jun 20, 2017
        NSDL e-Governance Infrastructure Customer Care's response
        Please be informed that grievance is resolved. Status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).
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          N
          Nirajkumar Naik
          from Ahmedabad, Gujarat
          Jun 9, 2017
          Resolved
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          Address: Surat, Gujarat, 395007

          Sir,
          I have applied for pan card and the same pan card has been dispatched on 03-jun-2017 by first flight couriers pvt. Ltd courier vide airway bill no. B991q4903611 and the same is returned back undelivered because we were out of station and i was informed through your tracking site that my pan card is expected to be delivered by 13-jun-2017.

          Acknowledgment number : [protected]
          Name : priyal shukla
          Category : individual

          Permanent account no. : igtps1677g

          Kindly re-send the same by way of postal department and do needful. Thanking you,

          Priyal naimeeshkumar shukla
          Surat (Gujarat)
          (M) +91-[protected]
          +91-[protected]
          Jul 22, 2017
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Jun 20, 2017
          NSDL e-Governance Infrastructure Customer Care's response
          Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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            A
            Asha7143
            from Bengaluru, Karnataka
            Jun 9, 2017
            Resolved
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            Resolved

            Address: Mandya, Karnataka, 571438
            Website: car-nsdl.com

            Respected sir,

            My name is asha.. I am from mandya districk karnataka, i am working as a teacher under karnataka govnment at raichur district raichur taluk.. My pran no. Is[protected]. My account has been locked due to incorrect password of 5 attempt. Please help me as soon as possible. Please resolve me from this problem..

            Email [protected]@gmail.com
            Jul 21, 2017
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Jun 20, 2017
            NSDL e-Governance Infrastructure Customer Care's response
            Please be informed that grievance is resolved. Status of the same has been sent to your email ID.
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              C
              Cool rj
              from Mundi, Madhya Pradesh
              Jun 9, 2017
              Resolved
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              Address: Indore, Madhya Pradesh, 452003

              Pls help

              Submitted my pan application on 27 may with acknowledgement no n-[protected]

              Its status shows your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected]/4716302/4716303 where the application was submitted by you
              Pls help i want my pan as soon as possible

              Pls provide me the status and time how much i ll take
              Jul 21, 2017
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Jun 20, 2017
              NSDL e-Governance Infrastructure Customer Care's response
              Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
              I have applied for PAN on 12 May 2017. now after few weeks after tracking It is saying "Your application is under process at NSDL - TIN Facilitation Center.You may contact TIN FC[protected]/42541984/42541986 where the application was submitted by you". MY Acknowledgement NO is N-[protected]. please do the needful.
              I opened NPS account as on 2014 but from last 3 years i have not recieved my user id, i request you to please provide me user id with my NPS number[protected].

              if you have any query, please contact me

              sunilbhai ramanbhai tadvi
              Mo No : [protected]
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                L
                lkenterprises
                from Mumbai, Maharashtra
                Jun 11, 2017
                Resolved
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                Address: Ahmednagar, Maharashtra, 414111

                Respected sir/Madam
                I am the entrepreneur of L K ENTERPRISES
                For my business future I want my firm PAN
                So I fulfilling all my documents & submited to you on 15 may 2017 .but till today there is no any status on nsdl website .it shows the msg 'Income tax deparetment (ITD) database shows that you may have been issued PAN in your name .ITD yet to inform status of your application.'but till today nsdl not showing any pan card status or PAN number .i kindly request to you please show my PAN or dispatch PAN Card as early as possible.

                Firm name -
                L K ENTERPRISES
                Acknowledgement No-
                N- [protected]
                So I kindly request to you plz solve my problem as early as possible.
                Jul 25, 2017
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Jun 20, 2017
                NSDL e-Governance Infrastructure Customer Care's response
                Income Tax database shows that you may have already been issued PAN in your name, we are following up with them for earliest resolution.
                Dear Sir/Mam,
                i requested you for resend my pancard at following add.
                acknowledge no:-N-[protected]
                pan n:-. CLQPR7241P
                Add:-P.no.21 Kh.no.227/46 Ram nagar, near Rajasthan hospital, nandri, jodhpur.
                Mob:-[protected]
                Plz, do needful as earlist as possible.
                NSDL e-Governance Infrastructure Customer Care's response, Jun 29, 2017
                Verified Support
                Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                  L
                  lkenterprises
                  from Mumbai, Maharashtra
                  Jun 9, 2017
                  Resolved
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                  Address: Ahmednagar, Maharashtra, 414111

                  I am fulfilling all my documents & submited to you. But nsdl not showing my pan card status or pan firm name -
                  L k enterprises
                  Acknowledgement no-n[protected]
                  When i check my pan card status on nsdl web site then it display the message income tax department sent to you pan by your name itd yet to show status of your pan card.

                  So i kindly request to you plz solve my problem as early as possible.
                  Jul 31, 2017
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 20, 2017
                  NSDL e-Governance Infrastructure Customer Care's response
                  Kindly furnish correct 15 digit PAN Ack Number to check status.
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                    M
                    Muthuraj B S
                    from Mumbai, Maharashtra
                    Jun 8, 2017
                    Resolved
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                    Resolved

                    Address: 560050
                    Website: tin.tin.nsdl.com

                    Hi,

                    My pan application process had some error while applying but amount got deducted from my account. Please refund this below are the details.

                    First time:

                    https://tin.tin.nsdl.com/tan2/servlet/CPGClient?cpg_api=setCustomerResponse&msg=...

                    2nd time

                    https://tin.tin.nsdl.com/tan2/servlet/CPGClient?cpg_api=setCustomerResponse&Citi...
                    Jul 23, 2017
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 20, 2017
                    NSDL e-Governance Infrastructure Customer Care's response
                    To help resolve your PAN related query/concern, kindly write us on [protected]@nsdl.co.in
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                      A
                      Abk111286
                      from Satana, Maharashtra
                      Jun 8, 2017
                      Resolved
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                      Resolved

                      Address: Parbhani, Maharashtra, 431401
                      Website: www.NSDL.com

                      Dear sir i filled the form of opening the pan by online through physically. Transaction is suceesfully by debit card. But by mistaken. I haven't send enclosures through by courier or post and send only online. So dear sir plez refund me of 110 rupees. Form no:49a acknowledgement number:n-[protected] transaction reference number - jsm[protected] bank reference number-322369 so i request you sir to refund me of 110 rupees in my debit card.
                      Jul 23, 2017
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Jun 08, 2017
                      Updated by Abk111286
                      My token number is -[protected]

                      Jun 08, 2017
                      Updated by Abk111286
                      Before this transaction i tried pay online through debit card transaction is sucessful of 112 rupees but con firmation from u that error or failure in authentication process.so plez refund me 110+112 rupees .the token number of this is [protected]

                      Verified Support
                      Jun 20, 2017
                      NSDL e-Governance Infrastructure Customer Care's response
                      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                      Madhu,
                      Phone number [protected]
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                        G
                        gayathri krishna
                        from Tirupati, Andhra Pradesh
                        Jun 8, 2017
                        Resolved
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                        Resolved

                        Address: Chittoor, Andhra Pradesh, 517002
                        Website: [email protected]

                        I applied for pan card through nsdl services on 6/6/2017 i finished the online process of filling the necessary details in the online form and even i paid rs.112.75 through internet banking services from sbi. After payment has done
                        I got message immediately like my transaction was cancelled or rejected and my amount would return immediately it happen twice but they have not return the amount of rs.225 to my account until now. I sent them e-mail referring about this but not got any reply what should i have to do to get back my amount. This is totally not correct they have not enrolled by application by they have deducted amount from my account what should i have to do to get back my amount. Pls help me (They alloted a token no and they send me a e-mail about the details of them in case if it was useful for further steps)
                        Jun 18, 2017
                        Complaint marked as Resolved 
                        I have received my amount back which was deducted from my online account at time of registration. I received it after 10 days from the day i have submitted my complaint.Thanks for returning the amount and please help the people who wants to register through your services with out any problems as per as possible.Because my application has not registered yet so help as with this issue, the problem arise at the time of payment or issuing of PAN card.Any how thanks a lot once again
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          S
                          skavithanagesh
                          from Pune, Maharashtra
                          Jun 8, 2017
                          Resolved
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                          Address: 635109

                          Dear madam/sir,

                          Greetings from nagesh e!!!
                          Have a good day to you and your team.

                          Regarding below transaction from my credit card through online using my daughter new pan card regarding. During online some problem facing. So kindly reverse the below 4 transaction.

                          Kindly do the needful or guide to me.

                          Thanks for the understanding.

                          Regards,
                          Nagesh
                          [protected]
                          Jul 24, 2017
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Jun 08, 2017
                          Updated by skavithanagesh
                          Dear Madam/Sir,

                          Greetings from Nagesh E!!!
                          Have a good day to you and your team.

                          Regarding below transaction from my credit card through online using my daughter new pan card regarding. During online some problem facing .So kindly reverse the below 4 transaction .

                          Kindly do the needful or guide to me.

                          Thanks for the understanding.

                          Regards,
                          Nagesh
                          [protected]
                          Verified Support
                          Jun 20, 2017
                          NSDL e-Governance Infrastructure Customer Care's response
                          To help resolve your query/concern, reach us on [protected]@nsdl.co.in
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                            S
                            Suryakant pundir
                            from Mumbai, Maharashtra
                            Jun 8, 2017
                            Resolved
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                            Resolved

                            Address: Mumbai City, Maharashtra, 410210
                            Website: nasl.co.in

                            Blue dart express — pan card not delivered but returned to nsdl rtos


                            Dear sir,

                            I have applied for pan card online. When i checked status, it shows

                            "
                            Your pan card has been dispatched on 16-may-2017 by blue dart express ltd courier vide airway bill no. [protected], at the address for communication* indicated by you in the application. The pan card is expected to be delivered by 26-may-2017."

                            Immediately with the given airway bill number i checked at buledart website to track out my status, but they have returned to nsdl rtos already on 30 may 2017. There was no call from blue dart express till date.

                            I sent a mail to concerned department ([protected]@nsdl.co.in,) by requesting them to resend my pan card to my given address (But no response from them too till date.

                            Thus sir, i kindly request you to take this complaint as serious and grant me to have my pan card at the earliest.

                            Acknowledgement no: [protected]
                            Alotted pan no: beppp1365d

                            Yours truly,
                            Suryakant pundir
                            +91-[protected]
                            Jul 25, 2017
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 20, 2017
                            NSDL e-Governance Infrastructure Customer Care's response
                            Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                              K
                              kishan mallik
                              from Palasbari, Assam
                              Jun 8, 2017
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                              Address: 795101
                              Website: www.assamrifles.nic.in

                              Name kishan mallik
                              S/o neetai mallik
                              Manipur, thoubal district 795101
                              I had pass 2 times all the test of assam rifles...

                              Physical, written, medical though that i had nt selected in merit... One assam rifles personal name bikram gajmir ask me to pay 5, 00, 000/- thn he will admit my name in merit

                              My id no. 51818
                              Of 2015-16 recuirtment
                              I did... But atlast he did nt dooo.
                              Now i wanna sucide... Plzzz help mee plzzzz
                              Plzzz help me...
                              I could nt take any help form lawyer...
                              I belong from poor family..
                              I paid him the mention money by taking intrest in 3%
                              I have phone recording..
                              As proof

                              Please help me to reach it to dgar
                              Assam Rifles customer support has been notified about the posted complaint.
                              Jun 08, 2017
                              Updated by kishan mallik
                              Here is the pic of BIKRAM GAJMIR

                              Mera appointment letter asam rifles training school mai dispatch kiya hai aur muze abhi tk call latter aya nhi please mera joining latter mere address pe bhejdo
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                                Farooq Ahamed
                                from Karnal, Haryana
                                Jun 8, 2017
                                Resolved
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                                Resolved

                                Respected sir
                                I farooq ahamed s/of gralam mohd
                                R/o polie teh. Chilly pingal district doda state jammu & kashmir
                                I have applied pran on 27 of april 2017
                                Still not any confirmation sms or not any pran kit about my pran
                                Kindly information i shell highly thankful to you for this act

                                Farooq ahamed
                                Phone no [protected]
                                Email id [protected]@gmail.com
                                Jul 14, 2017
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 13, 2017
                                NSDL e-Governance Infrastructure Customer Care's response
                                Dear Farooq,

                                This has reference to the query/grievance raised by you.

                                We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID.

                                For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
                                NSDL — Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.but i'm first time issue my pan card.so why this message shows me regularly a long time.
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                                  N
                                  nsnamansoni6
                                  from Kumta, Karnataka
                                  Jun 8, 2017
                                  Resolved
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                                  Resolved

                                  Address: 581307
                                  Website: www.tin-nsdl.com/services/pan/pan-index.html

                                  Its been nearly a month i dint recieved the mail from nsdl tin and also they are not recieving the calls at tel[protected]... Its very much urgent so i choosed online path i thought i would get pan in lesser days compared to offline now i got online service is slowest none of the tin nsdl officers are been contacted and they are also not replying to emails what the use of such service where we are not interacted i request for serious step should be taken against them for not taking any calls... If we are paying same amount for pan then we should get the facility to interact with them
                                  Jul 22, 2017
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 20, 2017
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Information is insufficient to resolve your query/grievance. Kindly elaborate the issue so that we can look into it.
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                                    A
                                    Arivazhagan Sankaralingam
                                    Jun 7, 2017
                                    Resolved
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                                    Resolved

                                    Address: 400013
                                    Website: www.nsdl.co.in

                                    Dear sir/madam,
                                    I've submitted my application for correction in pan data last month (12th may 2017) and sent the application along with the copies of proof to mentioned address.
                                    Whenever i check the status of my pan application, it always shows the below status

                                    "we have received the documents with reference to your application for 'new pan card or/and changes or correction in pan data'. Your application is under process with nsdl"

                                    I'm wondering why the application is pending for such a long time without any further progress. I would really appreciate if you could update the current status of my application.

                                    Name: arivazhagan sankaralingam
                                    Acknowledgement number : n - [protected]
                                    Dob:12/05/1983
                                    Jul 24, 2017
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 19, 2017
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                      S
                                      sulochna jain
                                      from Bengaluru, Karnataka
                                      Jun 7, 2017
                                      Resolved
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                                      Resolved

                                      Address: Sagar, Madhya Pradesh, 470669
                                      Website: NSDL e Governance infrastructure

                                      Dear sir,

                                      Mera father ka name bhi bhagwandas ahirwar ha or husbend ka name bhi bhagwandas ha isme me kya kr sakti hu plz mera pan card no. Jaldi bana dijiye muje urgent jarurat ha...[protected] par call kiya to unhone bola ke ek mail dal do to apka pan card ban jayega...

                                      After many rimminder i m not getting any proper responce from ur side... Kindly resolve my issuu nd provide my pan card no. As soon as possibile...

                                      I have do complete my pan card application prossess in my side but pan card no. Not received...


                                      Regard"s

                                      Sushila ahirwar

                                      Mobile - [protected]

                                      Acknowledgement number
                                      [protected]
                                      Name
                                      Sushila ahirwar
                                      Father's name
                                      Bhagwandas ahirwar
                                      Date of birth/incorporation
                                      20/10/1997
                                      Application date
                                      04 may 2017
                                      Jul 23, 2017
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 19, 2017
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                        Bhautikpatel
                                        from Pune, Maharashtra
                                        Jun 7, 2017
                                        Resolved
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                                        Resolved

                                        Address: 411057
                                        Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                                        I have applied for pan change request with [protected] token number.
                                        I did payment twice as both the time it was displaying that payment not successful and try another time your money will be refunded.
                                        Both the time i get same message "payment is not successful and your money will be refunded try to make payment again"
                                        My money get deducted twice.

                                        Date of deduction: 6 june 2017
                                        Token number: [protected]
                                        Dob:11/12/1988

                                        Can you please let me know status of my money.
                                        Do let me know if you require any other information from my end.
                                        Jul 21, 2017
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jun 19, 2017
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                                        Please check and rectify for Token no. [protected]. Payment was made using credit card and netbanking, and same message received regarding refund as many other prior complains.
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