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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 210

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A
avadhootha
from Karnal, Haryana
Apr 24, 2017
Resolved
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Resolved

Dearsir
Requesting for my undeliverd, pancard to resend
Pancard was isshued and donot deliverd for reson door lock.
The postman was returned thapost.
Please redispach my pancard to the same address. Ineed urjently for bank account. Please sir iwlll requesting to you please resend my pancard
My pan no:cbjpa9355c
Ac no:[protected]
Airwaybillno:ea[protected]in
Name:avadhootha praveena
Jun 4, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
May 04, 2017
NSDL e-Governance Infrastructure Customer Care's response
This has reference to the query/complaint raised by you.

The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
ACKNOWLEDGEMENT NUMBER: N- [protected], NAME - SALMAN
Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.
I have registered successfully in eNPS by creating account with initial contribution Rs 1000.00. After generating IPIN I have registered in the website "https://www.cra-nsdl.com/CRA/". Now I am unable to view my initial Rs1000.00 contribution in the website. Please do the necessary step.

NOTE: The toll free number for eNPS is also not working.
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    shubham24091996
    from Motihari, Bihar
    Apr 24, 2017
    Resolved
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    Address: Muzaffarpur, Bihar, 842003
    Website: nsdl pan service

    Pfa

    I have applied the pan card whose acknowledge no is [protected].

    Approx 40 days of apply i did not get the pan card.

    When we check the status the matter shows that your application is under process.
    Please proceed the pan request.

    Thanks & regards

    Shubham kumar
    Jun 9, 2017
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Apr 19, 2017
    Chhabi7976's response
    Dear Sir/Mam
    Two month almost past away . But still no update of my application. Only showing Your Application In under processs .
    ACNOWLEDGEMENT -N-[protected]
    Category : Individual
    So kindly update current status of my application.
    Thanks In advance.
    M.B: [protected]
    Verified Support
    May 08, 2017
    NSDL e-Governance Infrastructure Customer Care's response
    Dear Shubham,

    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
    Dear Sir/Mam
    Two month almost past away . But still no update of my application. Only showing Your Application In under processs .
    ACNOWLEDGEMENT -N-[protected]
    Category : Individual
    So kindly update current status of my application.
    Thanks In advance.
    M.B: [protected]/[protected]
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      R
      Rupom
      from Kolkata, West Bengal
      Apr 24, 2017
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      Address: 792103

      Hello NSDL Team,

      I have applied for PAN on 03/02/2017, and Ack No. is N-[protected]. I submitted the physical document and received confirmation mail that my documents are received and it will be processed.

      Till date status of NSDL is showing "We have received the documents with reference to your PAN application. Your application is under process with NSDL".

      Please kindly process my pan application and dispatch the pan card as soon as possible.
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      My acknowledgement number is- [protected]
      i have not recived my pan card scince 3 month
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        V
        Vinod1978
        from Delhi, Delhi
        Apr 24, 2017
        Resolved
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        Address: Muzaffarnagar, Uttar Pradesh, 251201

        Dear Sir,

        I have applied PAN card on 15-FEB-2017 and my acknowledgement no is N-[protected]. It is very urgent for me because my whole work is pending due to PAN card but i have not received PAN card yet.I request you please dispatch my PAN card on urgent basis.
        Please informed me when i can received PAN card.

        Name - Manoj Kumar
        DOB - 01-JAN-1981
        Mobile No. - [protected]
        Email - [protected]@rediffmail.com
        Jun 8, 2017
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        May 08, 2017
        NSDL e-Governance Infrastructure Customer Care's response
        Dear Vinod,

        Income Tax database shows that you may have already been issued PAN in your name. We are following up with ITD for earliest resolution.
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          A
          ankitimdr12
          from Gwalior, Madhya Pradesh
          Apr 23, 2017
          Resolved
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          Resolved

          Address: Pune, Maharashtra

          Hello nsdl team,

          I have applied for pan on 17th march, 2016 and ack no. Is n-[protected]. I submitted the physical document and received confirmation mail on 21st march, 2017 that my documents are received and it will be processed.

          Till date status of nsdl is showing "we have received the documents with reference to your pan application. Your application is under process with nsdl".

          Need to know when my pan will be processed as my i need to submit the same in my company for salary release and please its my first salary.

          You can approach me on [protected]
          Jun 4, 2017
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          May 04, 2017
          NSDL e-Governance Infrastructure Customer Care's response
          This has reference to the query/complaint raised by you.

          The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

          For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
          Sir
          i apply for pan card apllication no [protected] I applied new pan for mother in online ekyc option Now it shows me a message when i am checking the status

          Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.
          plz sovled
          Acknowledge number [protected] name-narendra kumar s/o laxman singh nagla deviya post sonkh dist mathura pin 281123
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            Itzdev14
            Apr 23, 2017
            Resolved
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            Resolved

            Hi,
            I am bheemsen reddy gavinolla, i had applied for duplicate pan card. Acknowledgement number is [protected]. When i checked the status iam getting the message as your application is under process at tin facilitation center (Tin fc) where you have made the application. While processing your application, following discrepancy (Ies) has/have been noticed. Kindly contact the tin fc[protected]/4716302/4716303 for details:

            Form not signed/signature not proper/signature not in black ink.. When i tried to reach above numbers i am getting busy tone every time. What is the problem in issuing duplicate pan card i am not getting.. Please give me solution for this.

            Regards
            Bheemsen reddy g.
            Jun 12, 2017
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            May 12, 2017
            NSDL e-Governance Infrastructure Customer Care's response
            This has reference to the query/complaint raised by you.

            The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

            For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
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              A
              Ashok Kolli
              from Sathupalli, Telangana
              Apr 23, 2017
              Resolved
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              Address: Pune, Maharashtra

              Hello sir,

              My name is printed wrongly on my pan card my name is kolli ashok dilip kumar but in my pan card it is printed as kolli dilip kumar. Iam facing many problems reguarding this... Please rectify this error and send me a new pan card my pan card number is fenpk9093h i hope you will send me some necessary steps to follow to help me to rectify this error

              Yours truely,
              Name: kolli ashok dilip kumar
              Pan card number: fenpk9093h
              Jun 12, 2017
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              May 12, 2017
              NSDL e-Governance Infrastructure Customer Care's response
              This has reference to the query/complaint raised by you.

              The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

              For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
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                P
                prashantdeore
                from Satana, Maharashtra
                Apr 22, 2017
                Resolved
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                Address: Nashik, Maharashtra, 423208
                Website: tin.tin.nsdl.com

                Ack No - [protected] Madhavrao Dodha Pawar
                Ack No- [protected] Nanaji Damu Pawar
                Ack No - [protected] Bandu Janardan Kshatriy

                Above Ack no not process from last 4 month. Status display " We have received the documents with reference to your PAN application. Your application is under process with NSDL" several time mail to nsdl but no action
                Jun 8, 2017
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Apr 22, 2017
                Updated by prashantdeore
                My pan card acknowledgement no is [protected] name :- bandu janardan kshatriy. This ack not process from last 4 month. Status show on pan side "we have received the documents with reference to your pan application. Your application is under process with nsdl". I have send the mail to nsdl many time but no action regarding on pan application. Pls kindly request do something about this
                Verified Support
                May 08, 2017
                NSDL e-Governance Infrastructure Customer Care's response
                Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution for your PAN Application.
                Verified Support
                May 08, 2017
                NSDL e-Governance Infrastructure Customer Care's response
                Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution for your PAN Application.
                Verified Support
                May 08, 2017
                NSDL e-Governance Infrastructure Customer Care's response
                Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution for your PAN Application.
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                  A
                  anshhere
                  from Lucknow, Uttar Pradesh
                  Apr 22, 2017
                  Resolved
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                  Resolved

                  Address: 262802

                  Acknowledgment number : [protected]
                  Name : mahin beg
                  Category : individual
                  Status : income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.

                  Application date - 10 march 2017

                  Kindly issue the pan card immediately
                  Process of pan card is maximum 28 days but i am waiting from 40 days.
                  Jun 12, 2017
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  May 12, 2017
                  NSDL e-Governance Infrastructure Customer Care's response
                  This has reference to the query/complaint raised by you.

                  The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

                  For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
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                    F
                    francisdias
                    from Pune, Maharashtra
                    Apr 22, 2017
                    Resolved
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                    Resolved

                    Address: Pune, Maharashtra, 411016
                    Website: tin.tin.nsdl.com/tan/servlet/PanStatusTrack

                    I had filled online application, payed the required fee and speed posted all the necessary documents. to NSDL Pune on 13/02/2017 but still its showing "We have received the documents with reference to your PAN application. Your application is under process with NSDL". The PAN Card it required urgently but still after several follow times to the customer care no.[protected] which is 24 x 7 always busy. Also tried on other contact no. But not responding to any. lease see to the matter. Acknowledgement number is [protected] & name is propheta gustin miranda. Request you attention & help in this matter since its extremely urgent.
                    Jun 12, 2017
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    May 12, 2017
                    NSDL e-Governance Infrastructure Customer Care's response
                    This has reference to the query/complaint raised by you.

                    The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

                    For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
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                      V
                      Vinod1978
                      from Delhi, Delhi
                      Apr 22, 2017
                      Resolved
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                      Resolved

                      Address: Muzaffarnagar, Uttar Pradesh, 251201

                      Dear Sir,

                      I have applied PAN card on 15-FEB-2017 and my acknowledgement no is N-[protected]. It is very urgent for me because my whole work is pending due to PAN card but i have not received PAN card yet.I request you please dispatch my PAN card on urgent basis.
                      Please informed me when can i received PAN card.

                      Name - Manoj Kumar
                      DOB - 01-JAN-1981
                      Mobile No. - [protected]
                      Email - [protected]@rediffmail.com
                      Jun 8, 2017
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      May 08, 2017
                      NSDL e-Governance Infrastructure Customer Care's response
                      Income Tax database shows that you may have already been issued PAN in your name. We are following up with ITD for earliest resolution.
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                        S
                        sunilkuk
                        from Delhi, Delhi
                        Apr 21, 2017
                        Resolved
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                        Address: Mumbai City, Maharashtra, 136027
                        Website: tin.tin.nsdl.com

                        My PAN Card acknowledgement No is [protected]. I have applied for PAN Card very first time before 3 month. But its status show that " Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application". Please issue my PAN card as soon as possible. My contact no is [protected]
                        Jun 12, 2017
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        May 08, 2017
                        NSDL e-Governance Infrastructure Customer Care's response
                        Income Tax database shows that you may have already been issued PAN in your name. We are following up with ITD for earliest resolution.
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                          A
                          AMIT KAMAT
                          from Bengaluru, Karnataka
                          Apr 21, 2017
                          Resolved
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                          Resolved

                          NSDL website says aadhaar verification, failed but UIDAI email says verification success.

                          Address: 590016

                          Hi tried applying for pan correction several times, but everytime i got a message the aadhar verification failed, but in contrary i get an email from uidai that verification was successful. Kindly let us know what is this contrary information.

                          Pan application - token. No. [protected]
                          Response from aadhar

                          Dear amit shrikant kamat,

                          Your aadhaar number xxxx xxxx 4987 was used successfully to...
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                          J
                          JigarThakker
                          from Mumbai, Maharashtra
                          Apr 21, 2017
                          Resolved
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                          Resolved

                          Address: 411016
                          Website: tin.tin.nsdl.com

                          Dear Team,

                          I had applied for PAN modification request for "Father's Name" change two months prior. However, after long time it got approved from Income Tax Department status reflected on website. And the status is changed to "PAN card will be dispatched soon". This status is updated from last ten to eleven days but still waiting for the delivery. Actually want to know why all this work is getting unnecessarily delayed?? And what is the timeline set for responding at least on mail...

                          Requesting your help to get the work to be expedite... As lot many work is pending due to this.

                          ACK. No. [protected]

                          Cheers,
                          Jigar Thakker
                          +91 [protected]
                          Apr 26, 2017
                          Complaint marked as Resolved 
                          I have received updated PAN card yesterday in evening. Hence, my complaint has been fulfilled. Thank you so much for your help...
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Apr 24, 2017
                          Updated by JigarThakker
                          Yes, I got an update from NSDL dept., they mentioned that my pan card will be delivered by 30th April. So waiting for the delivery, once it is received will mark this complaint as resolved.
                          Verified Support
                          May 12, 2017
                          NSDL e-Governance Infrastructure Customer Care's response
                          Your PAN card has been delivered on 25-Apr-2017 by Blue Dart Express Ltd courier vide airway bill no. [protected]
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                            R
                            razesh
                            from Bengaluru, Karnataka
                            Apr 21, 2017
                            Resolved
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                            Resolved

                            Sir,

                            In March 1st week, i applied for the pan card for my wife "Namrata Mahapatra". Her pan application acknowledgment number is [protected]. Now it has been around one and half month, but i have not yet heard back anything on my pan card application status. When i check my pan card status on portal, it's showing that "we have received the documents with reference to your pan application. Your application is under process with nsdl".

                            I tried to reach through phone as well as email but i couldn't get through. I am really disappointed with this kind of services.

                            Therefore, i’m requesting you to please issue the pan as soon possible.

                            Regards,

                            Rajesh Mahapatra
                            Jun 8, 2017
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            May 08, 2017
                            NSDL e-Governance Infrastructure Customer Care's response
                            Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution for your PAN Application.
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                              S
                              saranyashaa
                              from Kallakkurichchi, Tamil Nadu
                              Apr 21, 2017
                              Resolved
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                              Resolved

                              Address: 637101
                              Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                              Sir,
                              I applied new pan for mother in online ekyc option for her aadhar verification.
                              " Temporary - token. No. [protected] dated :[protected]:40:31.222".
                              I have paid an amount of Rs. 116. 20 using my debit card of State Bank of India. My balance was deducted from the bank on 13/04/2017 but aadhar verification was not completed due to Aadhaar Authentication problem.Now it shows me a message when i am checking the status

                              "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days."

                              I have not received my refund till now.
                              Jun 8, 2017
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              May 08, 2017
                              NSDL e-Governance Infrastructure Customer Care's response
                              Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                              I have yet not received pancard for my acknowledgment number [protected] and the site flashes the message-Your application is under process at TIN Facilitation Center. Kindly call[protected] for further processing of your application.
                              This number is never available to call.
                              Sir,
                              i apply for pan card token no [protected]. But not sucessful show failed due to mismatch of adhar card data. So please refund my rupees.
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                                C
                                chandan6408
                                from Ranchi, Jharkhand
                                Apr 21, 2017
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                                Address: Pune, Maharashtra, 815301

                                I had applied for reissue of pan card because of signature and photo mismatch dated 17.02.18. All the relevant documents I have sent to its pune Nsdl office. Also I have paid the money. My pan no is - amupc7229f
                                My acknowledgemental no is- [protected].
                                Still status is showing its under process. It's already past 2 month. I tried to contact several times but every time they are telling application is under progress from last 2 month.
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Dear Sir,
                                My Name is Md Mofid Ansari
                                My Acknowledgement Number is [protected]. Pan Card Filling Date is 24/01/2017. Not issu for Pan card Number so Please Help me.
                                Thanks.
                                I applied for PAN reprint on 21-Feb-2017. Today is 14-Apr-2017. NSDL had received the documents on 4-Mar-2017 but I don't have any update since then.

                                Please at least give an update on what is the status of my application.
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                                  M
                                  MD IBNEY MASUD
                                  from Ingraj Bazar, West Bengal
                                  Apr 20, 2017
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                                  Address: 733132

                                  Sir,
                                  I have applied for pan card in march.
                                  My name: md ibney masud
                                  Ack no: [protected]
                                  Alloted pan no: dojpm0242c

                                  My pan card sent by speed post with bill:ea[protected]in
                                  But not received in my house.
                                  May be the address taken from adhar card was incomplete. There is some very minor

                                  Correction.
                                  Please ship the pan card to my address which is:
                                  =
                                  Vill: adarshapalli
                                  Po: kushmandi
                                  Dist: dakshin dinajpur
                                  Pin: 733132
                                  =
                                  I am attching my votar id and adhar card.

                                  Please, send it to my adress metioned.

                                  Sincerely,
                                  Md ibney masud
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  We applied for PAN on March 9th, 2017. All the supporting documents were submitted the very next day. Since then, it's showing the same status on inquiry, "We have received the documents with reference to your PAN application. Your application is under process with NSDL."
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                                    A
                                    arun0390
                                    from Chennai, Tamil Nadu
                                    Apr 20, 2017
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                                    Address: 638111
                                    Website: www.tin-nsdl.com

                                    Hello NSDL

                                    My acknowledgement number is N-[protected]

                                    I got a 'Documents recieved' mail on March 04, 2017 and I was told that the PAN will be processed and sent to me in 2-3 weeks. I am currently in an urgent need of my PAN card and the customer care number is always busy.

                                    And I even called up Aaykar Sampark Kendra and told them about this and they gave me a complaint number[protected] which was even no use

                                    Kindly help me with this issue and help me get my PAN card as quickly as possible

                                    Thank You
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    SIR,
                                    My name is MADHU SUDHANA REDDY CHVVU.My pancard was sent through blue dart courier services Waybill No : [protected] I didn't recieve my pan card through this my acknowledgement no [protected] And my pancard no is BLHPC1347M so request you to redispatch my pan card to same address as soon as possible
                                    THANKING YOU
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                                      S
                                      sagar@123
                                      from Amla, Madhya Pradesh
                                      Apr 20, 2017
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                                      Address: Ahmednagar, Maharashtra, 413708
                                      Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                                      I have applied pan cards of my friends, but pan card status showing that pan card are issued by itd. It is taking too much time. Detail are below..
                                      Acknowledgment number : [protected]
                                      Name : bhausaheb shankar patole
                                      Category : individual
                                      Acknowledgment number : [protected]
                                      Name : dipali vijay jadhav
                                      Category : individual
                                      Acknowledgment number : [protected]
                                      Name :nilesh ramesh wagh
                                      Category : individual
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Heeyyyy i m rinkuu...i applied for my pan card in month febuary 2017...i checked the status...its show issue in name... plsss tell me about how i clear the issue...thankuuu
                                      Acknowledgment Number :N- [protected]
                                      Name :Gurpreet Singh
                                      Category : Individual
                                      Status : Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application

                                      why my pan card status is pending
                                      I have applied for pan card of my mother by aadhar e kyc signed but on status tracking its showing documents not recived, pending for documetns.
                                      As application filed through aadhar kyc verification so no documents required then why its showing as pending for documents.
                                      Pan application no. N-[protected]
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