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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 225

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M
Muzaffar A
from Srinagar, Jammu and Kashmir
Jan 20, 2017
Resolved
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Address: Ganderbal, Jammu and Kashmir, 191131

Jan 17, 2017
Forgot of pran card's pin number
Respected sir
I am Ex. Ct/GD. Muzaffar Ahmad War from CRPF. I forgot my password of PRAN NO.[protected].I Tried lot to recover my password but unfortunately I could not recover it. Unfortunately I changed my mobile number before few years now I can not receive OTP number. Now I tried on "Go to noodle office" it shows me to contact your nearest branch but my house is faraway from NSDL branch (Kashmir to Delhi). I can't go there easily. I have to submit my documents to my Headquarter urgently. I request you please send password of my pran card on this mobile number : [protected] or [protected] or this email address : mwar.[protected]@gmail.com. That will be your most kindness.
Thanking you sir
May 12, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jan 24, 2017
NSDL e-Governance Infrastructure Customer Care's response
Dear Muzaffar,

This has reference to the query/grievance raised by you.

We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID.

For any other clarification/assistance, you may please call us on our toll free number[protected] or register a query/grievance at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do.

Thanks & Regards,
Subscriber Care Group
CRA
Jan 25, 2017
Updated by Muzaffar A
I am very thankful to you because you solved my previous problem now I am suffering from another problem when I entered password it shows me your account is locked please and please unlock my account and solve my problem
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    V
    Vishal1.pareek
    from Ludhiana, Punjab
    Jan 16, 2017
    Resolved
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    Resolved

    Address: Jaipur, Rajasthan, 302029

    Hi Team

    My name is Vishal Pareek and have applied for PRAN on NSDL website but and against the one PRAN[protected] has been alloted to me and made the min contribution along with esign off.

    However have a account with ICICI and during my research incorrectly applied for NPS on their web site but not made any contribution and not signed the docs but without discussion ICICI has also applied a PRAN for me and according one more PRAN has alloted to me.

    Now the issue is my correct PRAN[protected] is inactive and second PRAN is active however second PRAN is having all wrong details and pending for all verification.

    I have requested to your team many time that please activate my correct account and inactive the second account but they are not helpful.

    I had a discussion with ICICI as well and they are fine with the de activation buy your team is not ready for any change.

    Please provide your support and activate the correct PRAN account.
    Feb 19, 2017
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Jan 19, 2017
    NSDL e-Governance Infrastructure Customer Care's response
    Dear Vishal,

    This has reference to the query/grievance raised by you.

    We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

    For any other clarification/assistance, you may please call us on our toll free number[protected] or register a query/grievance at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do.

    Thanks & Regards,
    Subscriber Care Group
    CRA
    Hi Vishal,

    Is your problem resolved? I am also suffering from same problem. Please help me.
    Hi sir, my Pran no[protected] and acknowledge no[protected] and my Pran no is inactive please active my Pran no.and I have no received any SMS, mail and I have no received my Pran kit. And please send me user ID and password on my mobile no.[protected] and email [protected]@gmail.com.
    Hi, I have two PRAN's and none of them are active, I enrolled APY via ICICI. Please help.
    I did not receive any PRAN kit etc.
    My Phone: [protected], rohini.[protected]@gmail.com
    Old Pran[protected] June)
    New Pran[protected] Feb),
    Hi sir, my Pran no[protected] and acknowledge no 11247348. As I have esigned I was not supposed to forward hard copy of my form. But still I have send it by speed post under docket no. EI[protected]IN dtd.28/08/2017 and which has been recd. on 31/08/2017. My pran no is inactive. please activate my Pran no. Also I have not received any my Pran kit. And please send me user ID and password on my mobile no.[protected] and email [protected]@yahoo.co.in. Regards
    Complaint not attended till date. Pl. Attend. Regards
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      P
      pradum kumar
      from Dimapur, Assam
      Jan 14, 2017
      Resolved
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      Address: Dhanbad, Jharkhand, 828206

      Please provide my pan status because it crossed almost 13 days but the status is showing we received your document with refrence to your pan and pan is under process with nsdl. Please provide current status.
      Pran/Acknowledge No. [protected]
      I need urgently pan card for some work .
      So please provide pan card as far as possible.
      My email id: [protected]@gmail.com
      You received the document according to confirmation provide tin.
      Feb 18, 2017
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Jan 18, 2017
      NSDL e-Governance Infrastructure Customer Care's response
      Dear Pradum,

      The documents with reference to your PAN application are not valid. Kindly contact us on [protected]@nsdl.co.in or call on[protected].
      Acknowledgement Number: [protected]
      MY TRANSACTION ID IS
      1- BILLDESK/HPNB[protected]/[protected] - FAILURE TRANSACTION
      2- BILLDESK/HPNB[protected]/[protected] - SUCCESSFUL TRANSACTION
      please refund failure transaction.
      thank you sir
      NSDL e-Governance Infrastructure Customer Care's response, Jan 24, 2017
      Verified Support
      Dear Vineet,

      Inconvenience caused is highly regretted. The PAN fees which is wrongly debited from your account, will be revered/credited within 7 working days. Kindly check your Bank Account.
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        S
        sakil
        Jan 12, 2017
        Resolved
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        Resolved

        I had applied online for re-issue of my Pan Card No. ADAPR9939C on 31/07/2016 and online payment of Rs. 110.45 was made on 01/08/2016 vide transaction id No. VIN/NSDLPAN /[protected]/0. I have lost the acknowledgement number and cannot recall it. Even after a lapse of more than 5 months I have not received my Pan Card. My details are as under :
        Name : Sri SAKIL RAI
        Father's Name : Late Tek Bahadur Rai
        Date of Birth : 13th December 1956
        Contact Number : [protected]
        Feb 18, 2017
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Jan 17, 2017
        NSDL e-Governance Infrastructure Customer Care's response
        Dear Sakil,

        The documents with reference to your PAN application are not valid. Please contact us at [protected]@nsdl.co.in /call on[protected]
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          N
          Nimesh-Patel
          from Bengaluru, Karnataka
          Jan 12, 2017
          Resolved
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          Resolved

          Address: 382007

          I had applied for PAN Card on 10.01.2017, token No. [protected], I made payment of processing fees of Rs. 110/- three times as per the message flashed on the screen being unsucessful payment. Fees have been deducted from my account three times but payment has not been completed towards PAN Processing fees. Site is again requesting to make payment. it is therefore requested to refund the fees paid me.
          Regards
          Feb 25, 2017
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Jan 16, 2017
          NSDL e-Governance Infrastructure Customer Care's response
          Dear Nimesh,

          Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
          Jan 17, 2017
          Updated by Nimesh-Patel
          Token No. [protected]
          E-mail ID [protected]@gmail.com
          DOB: 09/10/1998
          Verified Support
          Jan 24, 2017
          NSDL e-Governance Infrastructure Customer Care's response
          Dear Nimesh,

          You have successfully applied for Online PAN vide Acknowledgement Number [protected], the PDF copy of Acknowledgment is forwarded to your registered e-mail ID. Kindly submit the requisite documents to NSDL to process your PAN application at the earliest. For further details, please contact our TIN Call Center at[protected]
          Mar 10, 2017
          Updated by Nimesh-Patel
          Got PAN card and refund of amount deducted thrice has been received. Now no need to follow further,

          Thanks and regards
          Dear sir i have applied for new pan of my friend, but on payment transections are declined, i have tried two time both the times money is deducted from my account. I have not received refund till now.
          Txn no.Hu[protected](11/01/2017)
          txn no. Hu[protected])11/01/2017)
          it is two transaction for rs 110 each

          Refund of PAN Processing fees - Comment #2639577 - Image #0
          NSDL e-Governance Infrastructure Customer Care's response, Jan 19, 2017
          Verified Support
          Dear Vivek,

          To help resolve your PAN related query/concern, reach us on [email protected] or call on 020- 27218080
          Dear sir i have applied for new pan. but tokan number not send me my mobaile noumber or not my mail id..
          so plz contact me [protected]
          NSDL e-Governance Infrastructure Customer Care's response, Jan 25, 2017
          Verified Support
          Dear Vishal,

          This has reference to the query/complaint raised by you.

          The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

          For any other clarification/assistance from our side, you may please call us at 020-2721 8080 or write us on [email protected].
          i m apply pan card correction at this site.
          18/01/2017 at 3:00pm

          dear sir my pement debit to my netbanking account hdfc
          there is no any information me..

          token number not available
          bcoz not send me my mail id token number
          NSDL e-Governance Infrastructure Customer Care's response, Jan 25, 2017
          Verified Support
          Dear Vishal,

          This has reference to the query/complaint raised by you.

          The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

          For any other clarification/assistance from our side, you may please call us at 020-2721 8080 or write us on [email protected].
          117.35 Rs

          cut my account but not information any other not token number, not mail id any mail please help me..

          [protected]
          NSDL e-Governance Infrastructure Customer Care's response, Jan 25, 2017
          Verified Support
          Dear Vishal,

          This has reference to the query/complaint raised by you.

          The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

          For any other clarification/assistance from our side, you may please call us at 020-2721 8080 or write us on [email protected].
          Dear Sir,

          I have deposited of Rs. 116.20 thru my debit card for New Pan Application for Mr. Kailash Verma thru E-Kyc. But due to an error amount has been deducted from my account and acknowledgement No. was not generated. So, I request you to please refund the Amount of Rs. 116.20.

          Amount Deduction Details are below:-
          Transaction No.[protected] for Rs. 116.20 Dt. 08.03.2017 time 11.40 am.
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            S
            Shee Subhasis
            from Kolkata, West Bengal
            Jan 11, 2017
            Resolved
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            Resolved

            Address: Kolkata, West Bengal, 700051

            Dear sir,

            I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id. Details are mentioned below -

            Name: subhasis shee
            Pran:[protected]
            Mobile no.[protected]
            Email id: subho. M. [protected]@gmail.com

            Thanking you,
            Subhasis shee
            Manager.
            Zee entertainment enterprises ltd.
            Feb 13, 2017
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Jan 05, 2017
            Basant Singal's response
            Thanks for complaint updating
            Verified Support
            Jan 12, 2017
            NSDL e-Governance Infrastructure Customer Care's response
            Dear Subhasis,

            This has reference to the query/grievance raised by you.

            We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

            For any other clarification/assistance, you may please call us on our toll free number[protected] or register a query/grievance at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do.

            Thanks & Regards,
            Subscriber Care Group
            CRA
            My pran no. Is[protected] dt.
            07/01/2012
            My self submit refund form in aug 2016.But till today not any responses / letter by nspl.

            so plz help in this matter as earlier as possible.
            Kiransingal
            89-N -Block
            Sriganganagar
            [protected]
            NSDL e-Governance Infrastructure Customer Care's response, Jan 16, 2017
            Verified Support
            This has reference to the query/complaint raised by you.

            The concern shared will be analysed and the status will be sent to the email ID registered in the Permanent Retirement Account Number (PRAN).

            For any other clarification/assistance, you may please call us at 1800 222 080 or register a query/grievance at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do..
            I had registered for New PAN card and done the transaction successfully, Transaction id reference "HSM[protected]" and after i got some error, i am not registered for pan card inda form And i am not getting the refund after 15 days .please help me sir /madam .

            Pran no -500143129543 - not found in database - Comment #2639570 - Image #0
            NSDL e-Governance Infrastructure Customer Care's response, Jan 19, 2017
            Verified Support
            Dear Jatin, ,

            This has reference to the query/complaint raised by you.

            The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

            For any other clarification/assistance from our side, you may please call us at 020-2721 8080 or write us on [email protected].
            Dear sir,

            I open an atal pension yojana (Apy) and contribute regularly. But i unable to create I-PIN, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my I-PIN password to my mobile no. Or email id. Details are mentioned below -

            Name: BIJJALA SURYA TEJA
            Pran:[protected]
            Mobile no.[protected]
            Email id: [protected]@gmail.com

            Thanking you,
            BIJJALA SURYA TEJA.
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              R
              RGatram
              from Chennai, Tamil Nadu
              Jan 10, 2017
              Resolved
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              Website: cra-nsdl.com/CRA/raisePasswordSubscriber.do?

              Sir/Madam,

              I opened an Atal Pension Yojana (APY) through ICICI net-banking and contributing regularly. But I am unable to track my contributions. I have not received any document or statement regarding my APY contributions. Just I received the mail saying that my PRAN number is created on 20th June 2016. But while I was trying to create IPIN, system displays an error massage 'PRAN not found in database'.
              Please resolve the issue as early as possible.

              Name: RAVI KUMAR GATRAM
              PRAN:[protected]

              Thanking You
              Feb 14, 2017
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Jan 11, 2017
              NSDL e-Governance Infrastructure Customer Care's response
              Dear Ravi,

              This has reference to the query/grievance raised by you.

              We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

              For any other clarification/assistance, you may please call us on our toll free number[protected] or register a query/grievance at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do.

              Thanks & Regards,
              Subscriber Care Group
              CRA
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                H
                hajara m
                from Bengaluru, Karnataka
                Jan 9, 2017
                Resolved
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                Resolved

                Address: Kozhikode, Kerala, 673542
                Website: PRAN user id and password

                Hello! Sir,
                I am HAJARA M & my PRAN no is[protected]. I have not login to nps at all and now i dont have user id and password to login to my nps account and i tried with the option i forgot password but tht time asking to enter user id i dont have or know what to enter in user id since m logging for first time so i am unable to reset the same by using 'Forgot password' link.
                Therefore, I requested to you kindly provide new password and to let me know what i should enter in place o[censored]ser id. please mail me the details at my e-mail
                [protected]@gmail.com
                I shall highly thankful to you.
                Feb 11, 2017
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Jan 10, 2017
                Updated by hajara m
                Sir,
                already i send a complaint with PRAN no :[protected] regarding to issue user id n password till now i didnt receive user id n password by post..but u have send me only user name not user id and password...my email id is hajarahsst @gmail.com ..plz help me
                thanking you
                hajara
                Verified Support
                Jan 11, 2017
                NSDL e-Governance Infrastructure Customer Care's response
                Dear Hajara,

                This has reference to the query/grievance raised by you.

                We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID.

                For any other clarification/assistance, you may please call us on our toll free number[protected] or register a query/grievance at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do.

                Thanks & Regards,
                Subscriber Care Group
                CRA
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                  S
                  srinathg2
                  from Delhi, Delhi
                  Jan 6, 2017
                  Resolved
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                  Address: 560091

                  Hi Sir,

                  I'm Srinath G, wanted to download the Atal Pension Yojana Statement. But, while tried login to NSDL (https://cra-nsdl.com/CRA/) Portal it is asking for UserID and Password, where I don't have the same.
                  Bank is also unable to provide.
                  Unable to reset the password also using PRAN[protected], it says no PRAN Found.
                  Please help in this.
                  Feb 11, 2017
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 11, 2017
                  NSDL e-Governance Infrastructure Customer Care's response
                  Dear Srinath,

                  This has reference to the query/grievance raised by you.

                  We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

                  For any other clarification/assistance, you may please call us on our toll free number[protected] or register a query/grievance at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do.

                  Thanks & Regards,
                  Subscriber Care Group
                  CRA
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                    D
                    Devadatta Oinam
                    from Diphu, Assam
                    Jan 5, 2017
                    Resolved
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                    Resolved

                    Address: Mumbai City, Maharashtra, 400 013.
                    Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                    I have apply pan online and PAN Application - token. No. [protected] dated :[protected]:00:38.629. i have paid money two times and money has deducted from my account two times but i didn't get my acknowledgement and no further i could apply my pan application in same name and address, the server has block for further application of my pan. could you please help refuning and pan application?
                    Feb 11, 2017
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 10, 2017
                    NSDL e-Governance Infrastructure Customer Care's response
                    Dear Devadatta,

                    This has reference to the query/complaint raised by you.

                    The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

                    For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
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                      P
                      Prasanth Nanjath
                      from Bengaluru, Karnataka
                      Dec 7, 2017
                      Resolved
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                      Resolved

                      Address: 678505

                      My PRAN number[protected]
                      but when i login it shows invalid PRAN, what should i do, i have not received any other login credentials. If there is any other document i should submit please mention that in you reply
                      I have been debited an amount for last one and half year and at last it shows wrong PRAN, Please do the needful.
                      Awaiting reply

                      Prasanth
                      [protected]
                      Feb 3, 2018
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Dec 07, 2017
                      Updated by Prasanth Nanjath
                      email id: [protected]@gmail.com
                      Verified Support
                      Dec 29, 2017
                      NSDL e-Governance Infrastructure Customer Care's response
                      This has reference to the query/grievance raised at “Consumer Forum”. We would like to inform you that the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
                      I am sushant kr banerjee and few months before i open my apy account and i got my pran no. Now i want to check my contribution its shows invalid or when i want to login its shows invalid pran.
                      So what i do now please suggest and resolve my issue.

                      Pran no-one[protected]
                      Mob-[protected]
                      Email- [protected]@gmail.com
                      NSDL e-Governance Infrastructure Customer Care's response, Dec 29, 2017
                      Verified Support
                      This has reference to the query/grievance raised at “Consumer Forum”. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at 022-4090 4242 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
                      Acknowledge number N-[protected] "sorry, no record found." Please pursue it.
                      NSDL e-Governance Infrastructure Customer Care's response, Jan 1, 2018
                      Verified Support
                      To help resolve your complain, kindly reach us on [email protected]
                      I dint get my pan card due to some issues. It was sent back to your office. I want to request to resend my pan card to my address.
                      NSDL e-Governance Infrastructure Customer Care's response, Jan 1, 2018
                      Verified Support
                      Kindly provide us with your Acknowledgement number to check & resolve your grievance.
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                        B
                        Bhagirath Mal
                        from Bathinda, Punjab
                        Jan 2, 2017
                        Resolved
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                        Resolved

                        Lock parn card

                        Address: Sikar, Rajasthan

                        [protected] is my pran card no. My account was locked, while trying to login.please issue a new password for my i pin. My working mobile no [protected] and my e- mail mal. [protected]@yahoo.com

                        I am trying to set a log in password for my account. Everytime I try to create activate my account it says "PRAN not found in Database"
                        Can you please help here....
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                        J
                        JigarThakker
                        from Mumbai, Maharashtra
                        Dec 30, 2016
                        Resolved
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                        Resolved

                        Pan modification request is pending since long...

                        Address: Thane, Maharashtra, 401209
                        Website: tin.tin.nsdl.com/pan2/servlet/NewPanCorrectDSC

                        Dear Sir \ Madam,

                        This is to bring your kind notice that I had requested to NSDL dept. for PAN card modification i.e. in the second line were my father name should be mentioned over there my grand father's name is mentioned. For that I had submitted request on 3rd dec'16 and paid all the relevant charges over the internet and submitted all the relevant proofs through simple post and got acknowledgment from NSDL dept. on 10th...
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                        N
                        Naif Nore
                        from Mumbai, Maharashtra
                        Dec 29, 2016
                        Resolved
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                        Resolved

                        Address: 411016
                        Website: egov-nsdl.co.in

                        I had applied for new pan card after submitting all the documents and filling online form for new pancard my application is rejected and NSDL is telling me to apply again and pay again for new pan card.

                        Attached is a picture of Email Response given by NSDL. I would like to know what information i have not provided to them.
                        Regards.
                        +1 photos
                        Feb 3, 2017
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 03, 2017
                        NSDL e-Governance Infrastructure Customer Care's response
                        Dear Naif,

                        As mentioned in the discrepancy e-mail, "Applicant's Name and Father's Name both are same digitized in PAN Application. Hence you are required to send clarification along with correct documents or re-apply for fresh application". For any further clarification contact us at [protected]@nsdl.co.in or[protected].
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                          fananraman
                          from Jaipur, Rajasthan
                          Dec 23, 2016
                          Resolved
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                          Resolved

                          Address: Nagaur, Rajasthan

                          Respected Sir,

                          I am Bhanwari Devi, My PRAN No.[protected], I Forgot my password then I entered five times wrong password so my account has been locked. so please send me new password & unlock my account or reply me how can i unlock my account.

                          thank you...

                          Your
                          Faithfully,

                          Bhanwari Devi,
                          PRAN No.[protected]
                          PANCHAYAT SAMITI Kuchaman City
                          Dist.-Nagaur (Raj)
                          Mob- [protected]
                          E-mail: [protected]@gmail.com
                          Jan 31, 2017
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 27, 2016
                          NSDL e-Governance Infrastructure Customer Care's response
                          Dear Bhanwari Devi,

                          This has reference to the query/grievance raised by you.

                          We would like to inform you that your query/grievance has been resolved and the status of the same has been sent.

                          For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do.
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                            H
                            Harish K T
                            from Bengaluru, Karnataka
                            Dec 22, 2016
                            Resolved
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                            Resolved

                            Address: Bangalore, Karnataka
                            Website: nsdl

                            I made an application online for pan card and paid the fee through netbanking account of my father. I find that the payment was made to samanta communications, anna salai, chennai and not to nsdl. I thought i was paying to nsdl. Now, i would like to cancel the payment to samanta and want the money returned as i do not need their services for obtaining the pan card. Plz refund my amount immediately. Name:harisha. K. T email:[protected]@gmail.com.
                            +1 photos
                            Jan 27, 2017
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Dec 22, 2016
                            Updated by Harish K T
                            My customer code:A0971431
                            Verified Support
                            Dec 27, 2016
                            NSDL e-Governance Infrastructure Customer Care's response
                            Dear Harish,

                            This has reference to the query/complaint raised by you.

                            The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

                            For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
                            My new PAN card application acknowledgement number is [protected]. Documents were dispatched through speed post booked on 22.12.2016 and delivered on 26.12.2016. But status while searching showing that documents not received yet. Please confirm whether documents received or not?
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                              V
                              Venkatesham Battu
                              from Hyderabad, Telangana
                              Dec 21, 2016
                              Resolved
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                              Resolved

                              Address: Hyderabad, Andhra Pradesh, 500050

                              Dear Sir,

                              I applied for new PAN Card online on 22/11/2016 to NSDL. My Acknowledgement No.is N-[protected].The same was sent along with required documents through speed post. My Speed post acknowledgement no. is EN[protected]IN dated 24/11/2016. When I teraccked the status of Speed post, it seems like 'Item delivered [To: NSDL ]' on 26/11/2016 itself. But till today, when I tracked the status of PAN application, it reflects that "we haven't received the required documents in respect of the PAN card Application."

                              I request you to look into the matter and let me know the solution as soon as possible.

                              Thanks and Regards,
                              Kamalhasan Battu,
                              [protected]@gmail.com
                              +2 photos
                              Jan 27, 2017
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 27, 2016
                              NSDL e-Governance Infrastructure Customer Care's response
                              Dear Kamalhasan,

                              This has reference to the query/complaint raised by you.

                              The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

                              For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
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                                V
                                Vishal Sharad
                                from Gandevi, Gujarat
                                Dec 20, 2016
                                Resolved
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                                Address: Surat, Gujarat
                                Website: [email protected]

                                1. Pl ref Addl Dte Gen NCC Gujarat, Ahmedabad letter No 7014/Pers Estt/PF/2016 dt 10 Oct 2016.

                                2. Shri Rakesh Samsing Vasava, Lascar of this unit has been promoted has Junior Clerk wef 10 Oct 2016 (F/N) as per the Promotion Order mentioned above. His designation required to be changed in annexure – III (Schedule), of NSDL Pension Scheme.

                                3. You are requested to change his designation from Laskar to Junior Clerk in Annexure – III (Schedule), for your further necessary action pl.

                                Sd XXX
                                Encl : As above (Vishal Sharad)
                                Col
                                Officer Commanding
                                Jan 30, 2017
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 22, 2016
                                NSDL e-Governance Infrastructure Customer Care's response
                                Dear Vishal,

                                This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:
                                NSDL e-Governance Infrastructure Ltd.
                                1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
                                We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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                                  Jaine Treesa Joseph
                                  from Salem, Tamil Nadu
                                  Dec 16, 2016
                                  Resolved
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                                  Resolved

                                  PAN Application - ack. No. N-[protected] dated : 28/10/2016

                                  There was mistake in my fathers name on my pan card, it was written as JOSEPH JAMES instead of JOSEPH JOSEPH. When I inquired, they told to reapply with all documents. I've reapplied for the correction on 28/10/16. But the status was given as 'father's name repeated'.
                                  I've again send many mails to nsdl to go through my application properly. Again and again after few days the will the saying the same thing that father's name repeated. I don't know how they are seeing JOSEPH JOSEPH and JOSEPH JAMES as same. I've send all my id card's for verification. Along with that I've also send my father's Id card in which his name is clearly mentioned as JOSEPH JOSEPH. Then they have asked to send a written letter to nsdl and attach all the relevant documents.
                                  I've send all relevant documents with a written clarification to the address given and it is delivered on 05-12-16 to nsdl. It's singed delivered by Suraj, receptionist. But, Again after verifying the have updated same status as fathers name is repeated. I've attached my fathers id with this complaint, Please check that. It's clear that It is JOSEPH JOSEPH. I've been behind this issue for more than two month and peoples over there is taking it in very casual manner. I've reapplied send courier and mailing frequently for getting it rectified. But not yet taken any action. Please don't delay my application anymore. I'm begging you to go through the application and documents properly and provide a new pan.
                                  +1 photos
                                  May 23, 2017
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 21, 2016
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Dear Jaine,

                                  This has reference to the query/complaint raised by you.

                                  The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

                                  For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
                                  Dec 28, 2016
                                  P.K.Parija's response
                                  I have applied for a RE-CORRECTION PAN card on[protected], could not take a print out of the acknowledgement form and money receipt, could you please e-mail me my acknowledgement form & money receipt.

                                  my e-mail id is [protected]@jindalsteel.net
                                  Acknowledgement No: [protected]

                                  I have applied for a RE-CORRECTION PAN card on[protected], could not take a print out of the acknowledgement form and money receipt, could you please e-mail me my acknowledgement form & money receipt.

                                  my e-mail id is [protected]@jindalsteel.net
                                  Acknowledgement No: [protected]
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                                    P
                                    PARASBHAI PARMAR
                                    from Ahmedabad, Gujarat
                                    Dec 14, 2016
                                    Resolved
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                                    Address: Bhavnagar, Gujarat, 364140

                                    Modify my name as per my pan card printed name : Vaghela linaben Rameshbhai
                                    Correct name : Vaghela linaben rameshkumar. please take appropriate action and give me new name printed pran card . what process I will do for this and when the new pran card be get me. Give me toll free number and process for this. Please take my request carefully and solve it as early as possible. Pran no:[protected]
                                    Jan 16, 2017
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 16, 2016
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Dear Parasbhai,

                                    This has reference to the query/grievance raised by you.

                                    We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

                                    For any other clarification/assistance, you may please call us at[protected] or register a query/grievance at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do.

                                    Thanks & Regards,
                                    Subscriber Care Group
                                    CRA
                                    Plz tell me that I am a government teacher in Raj and filled enps by using debit card by contribution1000 in tier 1what to be done me to allot permanent pran card my acnolment. No.11142739 dated 12/12/2016 and I download full fill enps form and print it [protected]
                                    Please stop my Account PRAN[protected] re fund amount
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