NSDL e-Governance Infrastructure Complaints & Reviews

At the end of july, i submitted an application on the nsdl e-governance website for getting my address and other details updated on my pan card.
I tried paying the fees of rs 116.20, but the transaction did not go through even after 3 tries. However, i noticed the next day that the transactions showed on my credit card.
On contacting the customer care, i was informed that there was an ongoing issue with the nsdl website and i should submit a fresh application. I was also told that the 3 prior transaction would be reverted. I followed the instruction and submitted a fresh application and did not have any problems with it.
However, till this date, i have not received the complete refund on the 3 transactions that were in error on 29th july 2016.

I have exchanged about 20+ emails and called their customer care more than 7 times over the last month and a half now.

The only e-mail response i have gotten so far is -
"we thank you for your below e-mail with regard to your application submitted to nsdl vide acknowledgement number [protected]
We have escalated your issue to the relevent department and will respond to you shortly.
We regret the inconvenience caused to you and request your co-operation in this regard."

I have got this over and over again every couple of days when i ask for an update.

When i call the customer care (And i have talked to operations manager too couple of times), i receive assurances that it will be processed in the next 48 hours but no one is keeping up on their words.

My frustration reached new heights today when the customer care rep denied completely that they have got an e-mail from me on this issue; when in fact i have received 6 responses from various members of their customer care team.

Such blatant lies to cover up, the inaction and lack of transparency show the sorry state of affairs at the nsdl office. Given the level of indifference and apathy that is being shown here for an issue, they might as well dissolve the customer care team. It will at least save some time and frustration for the end user.

-harsha

Acknowledgment Number : [protected]
Name : NATRAJAN SIVARAMAKRISHNAN
Category : Individual
Status : Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.

Called the customer service number but they are not able to help either. It seems as though the ITD Dept is taking a long time to confirm status.

I am tarun kumar rai, my pran card no.[protected]. i forgot my passward then i entered five times wrong passward, so my account has been locked. so please send me new passward & unlock my account or reply me how can i unlock my account. my e-mail id - [protected]@gmail.com.
Thanking you,

Yours faithfully,
Tarun kumar rai
Pran card no.[protected]
E-mail [protected]@gmail.com

Dear sir,

My NSDL-PRAN Card No.[protected] named U.Kiran. I have paid Rs.1200/- form Andhra Bank, Hampankatta Branch Mangalore. Initially they said we have to pay the same amount every year. Since four months i had enquired on this regard. They say it is not active. . My email id [protected]@rediffmail.com mobile No.[protected]. There is no response in my mobile so far. Please respond.

Regards,
U.Kiran

Dear Sir,

I have applied for pan card & acknowledgement no. is n-[protected] on 06.09.16, But I was check the status on nsdl web site for status. Then I found status is Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.

I was never applied before.

Please help me. I have most urgent for Pan Card.

Thanks & regards,

Rambachan

I have applied for PAN Card and the same is dispatched with BLUE DART COURIER in Waybill No:-[protected] with Pan card no:- ENJPK1013H, dated[protected] and the same is returned back undelivered returned to NSDL on[protected].Return waybill no: [protected]. Kindly re-send the same by of Postal Department and do needful. Thanking you,

Vandhita Korgaonkar
Mob.[protected]

Respected sir

I am sonaben bavalbhai sanghani

Pran no:[protected]

Activation date:-21/6/2016
I want to change my password but unfortunately i forgot my secret question's answer and my cpf account is locked unfortunately. How can unlock my account? Pls give me information. It is very urgent pls help me.

Your faithful
Sona b sanghani
From ahmedabad

Hello sir,
With due to respect, i dhaneshwar tandia my pran no. Is[protected]. I entered correct password but my account did not open. So please provide me a new i-pin no. So that i reopened my account and i also want to change mob no. My new mob. No is [protected].
Plz send new l-pin no in my email id. [protected]@gmail.com

For this, i always grateful to you


Your's faithfully,
Dhaneshwar tandia
Pran no.[protected]
[protected]@gmail.com

I am a government employee working in bank of india. And i have account on tire i - on nsdl central record keeping agency.
My user id =[protected] but due to some wrong attempts my password will not working so my account is being locked.
Therefore plz give me a another new password and unlocked my account so that i can see my account summery
Then i would ever great full before you.
Sudeep sutariya
Bank of india salal
Ta prantij dist sabarkantha
Gujarat
Mobile no [protected]

I have not received my pran card. No,[protected]. Priyanka j kadagi. Don 01.06.1983

Dear sir,

i applied pan card for my company on the name of geomass homes .the application form 49A sr .no[protected]
the processing fee coupon no[protected] applied on 25 .02.2016

i here by know my pan card number by tracking status is AAPFG3615G.

my pan card is returned to mumbai office because of non submission of address proof in post office .now i submit my proof to post office.

i here by request u to resend my pancard to the address mentioned in pancard

thanking you
geomass homes

R.Nandagopal

Dear sir i make a online application from debit card mode token no.[protected] dt.04/08/2016 time 13.18.46 name tarsem singh s/o ajmer singh dob 01/01/1980 but transaction failed ammount debit from my hdfc account name balraj singla application success 2nd time please reverse my ammount statement attached ref. No.[protected]...

Sir already applied for pran no to kum palasi eswaramma employee id no.0253407 ack no[protected].In the status it is informed this ppan already exit in database ppan no 0253407. If pran no is allotted to the above individual please inform the pran no other wise give suggestion for allotment of pran no. To the following mail address

[protected]@gmail.Com
Varma.[protected]@gmail.Com

Sir i sumbbited a form for opening a new pran or nps acount in three time before two two months. but i have no any information about to these form. if my form rejected for any problems then tell me its resien.
My details are as under
Name= pawan kumar
F/n. bhanwar lal
Address= jawahar nagar padiyal phalodi jodhpur rajasthan.
Employ id= rjjo[protected]
[protected]@gmail.com
[protected]

Dear sir/madam

I have submitted online for my pan card correction.. On 04-aug-2016. But after filing my debit card detail for payment by billdesk.. The payment had been cancelled... But money 110/- is deducted from my state bank account... Kindly refund my money to my bank account as soon as possible... Thank you..

Name - zulfikar ali ansari
Token number : [protected]
Bank transaction number :[protected]

Sir, i had requested for change in my address with proofs. But even then my proper address is not registered and a pan card is sent to me. Viewing the attached proofs, please correct my address and avail the pan card of proper address. I also mailed to "[protected]@nsdl.Co.In" after receiving the new pan card, but no response is being given. I tried to contact income tax department who gave me a no: [protected], but the call is not being received.

Hi nsdl,
At the time of applying my new pan cardform 49a through nsdl website during my payment session i got message that payment is cancelled. Attached is the screen shot for the same.
Request you to refund my payment. The details are as follows:-
Token number - [protected]
Name of pan card owner: dhanasekaran gowtham raj
Dob:[protected]
Email id : [protected]@outlook.Com
Date of payment: 06 aug 2016 and 08 aug 2016
Amount paid: rs.223.20
(Payment was done twice through ubi - internet banking)

Note: i made payment twice and both the time my payment got cancelled my amount was deducted twice. So i request you to reimburse single payment and kindly generate my acknowledgement number soon.
Since pan card is mandatory for applying my educational loan.
Kindly consider my situation and help me soon.

I am applying pan card while payment session i paid the amount but it shows you have to pay. Again make a payment it shows again like that.
Temporary num : [protected]

Sir, I had applied twice for the pan card, but both the times the transaction failed and the amount (223.20 rupees) was transferred from my account. It was written on the site that the amount would be remitted as soon but still I didn't received the money. I have also complained earlier on the site of NSDL, but there is no respone from them and I didn't received any email from the m which can satisfy my complain in any way.Please return the amount. My detail are as follows:
Token no. [protected]
Transaction ref no. IGOCLLHSXO. and IGOCLLLPO5
The both transactions occured in noon of 2 Aug, 2016.

Hello,
My PRAN no is[protected]. I am trying to contribute some amount through below link.

https://enps.nsdl.com/eNPS/SubsequentContributionPayment.html?ID=[protected]&get...⇄

But payment option is not opening. Kindly check and confirm