Claimed

NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Aug 8, 2025
Complaints 5294
Resolved
3579
Unresolved
1715
Contacts

File a complaint to NSDL e-Governance Infrastructure

Having problems with NSDL e-Governance Infrastructure?

File a complaint and get it resolved by NSDL e-Governance Infrastructure customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

NSDL e-Governance Infrastructure reviews & complaints page 233

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
N
naveen398
from Udaipur, Rajasthan
Jan 27, 2016
Report
Copy

Address: New Delhi, Delhi, 122503
Website: cra-nsdl.com

Hi, i im NAVEEN KUMAR and my pran no[protected] was locked because of wrong input of password. so kindly unlock my pran card account and send me new password to my email id- menu.[protected]@gmail.com


thanking you
naveen kumar
pran no[protected]
dob[protected]
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Hi I am Anil kumar pal and my pran no.[protected] was kocked because of wrong input of password. so kindly unlock my pran account and send me new password to my email Id [protected]@gmail.com .

thinking you
Anil kumar pal
pran[protected]
DOB 06/01/1980
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    K
    K.Sunil Roy
    from Pune, Maharashtra
    Jan 27, 2016
    Resolved
    Report
    Copy
    Resolved

    Address: 411019
    Website: npstrust.org.in

    I had tried to register for e NPS online on 23/01/2016.

    Received acknowledgement number 11011742.

    paid the requisite money through net banking.

    Unable to print form after 4 days as website still shows pending confirmation from payment gateway.

    The amount has been debited from my account on 23rd Jan 2016 itself.

    Whom do I contact
    Aug 9, 2021
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      V
      Vamsi K
      Jan 25, 2016
      Report
      Copy

      Hello,

      When I track my new PAN card application, I am getting the below status.

      I never applied for my PAN before but I see two acknowledgment numbers when I search with my name and Date of birth.

      However below is the acknowledgment number I was given when I applied.

      Acknowledgment Number : [protected]
      Name : VAMSI KRISHNA KARI
      Category : Individual
      Status :
      Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.

      Please help!

      Vamsi Kari
      [protected]@gmail.com
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        P
        Partha4u
        from Bengaluru, Karnataka
        Jan 22, 2016
        Resolved
        Report
        Copy
        Resolved

        Address: Bangalore Urban, Karnataka, 562106
        Website: enps.nsdl.com/eNPS/LandingPage.html

        When I try to Complete the pending registration, I get as message "Your are a registered user with pending payment confirmation. Please try after some time". I am getting this message last 3 days. Please do the needful.
        Aug 9, 2021
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          R
          Ravi Kiran P
          from Mumbai, Maharashtra
          Jan 21, 2016
          Report
          Copy

          Address: New Delhi, Delhi
          Website: enps.nsdl.com/eNPS

          I'm trying to open an Individual National Pension Scheme (eNPS) Account online with Acknowledgement # 11009564, Acknowledgement Date : 12/01/2016.
          As per procedure of account opening I completed all segments of eNPS registration and then paid the initial contribution amount of Rs. 500/- via my Syndicate Bank account and payment was successful and amount was debited from my bank account (transaction reference# IB PG Txn[protected] [protected]). But since I did not get any confirmation from NSDL, I once again made the initial contribution of Rs. 500/- (transaction reference# IB PG Txn[protected] [protected]), thinking that something must have gone wrong the first time. Again, I did not get any confirmation from NSDL. So totally I have paid Rs. 1000/- as my initial contribution but still not got any confirmation from NSDL.
          I have tried numerous times to contact NSDL but no one is answering my call. Please resolve this immediately.
          +2 photos
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          NSDL is just doing a Copy Paste of a standard reply without even reading the grievance.
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            Ravi Kiran P
            from Mumbai, Maharashtra
            Jan 17, 2016
            Report
            Copy

            Address: New Delhi, Delhi
            Website: ends.nsdl.com

            My Acknowledgement Number is 11009564 and the Acknowledgement Date is 12/01/2016. When I try to Complete Pending Registration, I get the message "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime." I am getting this message for the last 3-4 days. I have registered a case at Grievance Redressal Cell of PFRDA (Acknowledgement Number :[protected] but the issue HAS NOT BEEN resolved yet.
            +1 photos
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Jan 18, 2016
            Updated by Ravi Kiran P
            eNPS Pending Registration - Not Working - PFRDA

            Pfrda — ENPS Pending Registration - Not Working

            My Acknowledgement Number is 11009564 and the Acknowledgement Date is 12/01/2016. When I try to Complete Pending Registration, I get the message "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime." I am getting this message for the last 3-4 days. I have registered a case at Grievance Redressal Cell of PFRDA (Acknowledgement Number :[protected] but the issue HAS NOT BEEN resolved yet.

            Enps pending registration - not working - Comment #2295215 - Image #0
            My grievance has not been read correctly.
            PRAN number is NOT generated yet because initial payment has not been made. I am unable to complete the Pending Registration as I am getting the error as described.
            No PRAN number, IPIN or TPIN has been allotted to me.
            Hi Ravi,

            was your issue resolved. I am facing the same problem. Who is the contact person in NSDL.
            I am finding it difficult to reach them.
            Receiver PRAN No and I made another payment of Rs 10000 but still it is showing pending in status.
            Kindly check what is the issue
            My Acknowledgement Number is 11034206 and the Acknowledgement Date is 11/03/2016. When I try to Complete Pending Registration, I get the message "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime." I am getting this message for the last 3-4 days.

            Satgur Prasad
            my acknowledgment no 11029955 dt. 08.03.2016. I am getting the same message"Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime""" How to resolve? alok
            My Acknowledgement Number is 11031033 and the Acknowledgement Date is[protected]:14:37. When I try to Complete Pending Registration, I get the message "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime." I am getting this message for the last 3-4 days. I have registered a case at Grievance Redressal Cell of PFRDA (Acknowledgement Number :[protected] but the issue HAS NOT BEEN resolved yet.

            Enps pending registration - not working - Comment #2334407 - Image #0
            My Acknowledgement Number is 11037912 and the Acknowledgement Date is[protected] . When I try to Complete Pending Registration, I get the message "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime." I am getting this message for the last 1 day. I somebody suggest how to resolve this .
            Hi Ravi, pradeep, satgur Is the issue resolved. I am also facing the similar issue


            Ajay
            Hi Guys,

            Did any one got resolution. I tried to call support team at[protected] but no one takes the call.
            My Acknowledgement Number is 11019286 and the Acknowledgement Date is[protected] . When I try to Complete Pending Registration, I get the message "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime." I am getting this message for the last 20 days. I somebody suggest how to resolve this
            My Acknowledgement Number is 11039289 and the Acknowledgement Date is 15/03/2016. When I try to Complete Pending Registration, I get the message "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime." I am getting this message for the last 2-3 days. please resolve my problem at the earliest...
            My Acknowledgement Number is 11041595 and the Acknowledgement Date is 17/03/2016. When I try to Complete Pending Registration, I get the message "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime." Please HELP
            How this issue is finally resolved ? Can we not use icici debit card ?

            Thanks in Advance for replies.
            My Acknowledgement number is 11075032 and Acknowledge Date is 18-MAY-2016 and am getting the same error: "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."
            How to resolve this. When I try to submit a new application, it says This AADHAR number has pending transaction.
            How to resolve this issue. If anyone resolved this issue, please post how to solve.

            NSDL — please provide T-pin & I-pin

            dear sir, please provide my pran id[protected] deatils & Reissue T-pin & I-pin manoj yadav u p police email id [protected]@gmail.com

            Enps pending registration - not working - Comment #2418072 - Image #0

            MY PRAN CARD NUMBER 110010673848 has not got till date

            Batch id /SR NO. [protected] /10 DDO REGN. NO. CGV002411D ACKNOWLEDGEMENT NO. [protected] Name JUNAID KHAN MY PRAN CARD NO.[protected] has not been till date please reissue pran card to me. I am always thankful for you.
            how to get rid of below error msg?
            Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime.
            Did anyone resolve this issue? If so, pls. post it in the comments so that others facing the same issue can resolve it too.
            I am getting this error "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."
            I just tried calling the NPS number[protected] provided on the website https://npscra.nsdl.co.in/contact-us.php. When the operator picked up, he connected me to the PRAN department. The call centre person in PRAN department said that I need to wait for 2 to 3 days for the payment gateway to drop my request. Hope that it works after 2 to 3 days.
            11677169 and the Acknowledgement Date is 18/12/2018.
            i am also getting the same error attached for more than 1 days getting while doing PRAN payment . kindly resolve this issue and allow me to complete the registration process

            This is the only reason thats why we middle class service guys never trust on Government Institutions... India will never rise if such kind of things happens with the Government websites...

            And Government says that they are transforming towards Digital... This is really a ###... Non digital things were much better atleast we can get our Work done... If NPS unable to resolve our issues ontime its better to shutdown such websites... it really ###...
            Helpful
            Found this helpful?
            21 Comments
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Sameer Singh Rajput
              from Etawah, Uttar Pradesh
              Jan 17, 2016
              Report
              Copy

              Address: 221706
              Website: tin.tin.nsdl.com

              Dear Sir, Sub:RE DELIVERY PAN CARD TO MY HOME ADDRESS Or This Address A546 New Ashok Nagar Delhi 110096 Near Hanuman Mandir I am Rudra Pratap Singh, THIS IS MY PAN NO :- GBQPS6611Q .It, s return Back from my home due to some reason which I do not know. Thererby, I request you to send my Pan card again as on Same addresses as soon as possible, and my contact no.-[protected], [protected]. and email [protected]@gmail.com
              +1 photos
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                M
                Mukund Thiyagarajan
                from Chennai, Tamil Nadu
                Jan 14, 2016
                Report
                Copy

                My acknowledgement Number is 11009488 and the Acknowledgement Date is 12/01/2016. When I try to Complete the pending registration, I get as message "Your are a registered user with pending payment confirmation. Please try after some time". I am getting this message last 3 days. I tried to contact the customer care no but there is no proper response.Please do the needful.
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  D
                  Deepalivihalpatel
                  from Pune, Maharashtra
                  Jan 11, 2016
                  Resolved
                  Report
                  Copy
                  Resolved

                  PAN name change application is getting stuck with different discrepancies

                  Address: 411016
                  Website: tin.tin.nsdl.com/pan/changerequest.html

                  Hello Team, I have applied for name change in PAN after my marriage. I have filled online form and send it to PAN office of Pune (Received at their end: 05/Dec/2015) and they are not processing my application and providing me invalid reason each time. Providing below reasons or discrepancy in my application 1.) Out of two photographs, the photo to be affixed without any signature on it has not been provided. We request you...
                  +1 photos
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy
                  A
                  Ankit555
                  from Pune, Maharashtra
                  Jan 7, 2016
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: 411019
                  Website: tin.tin.nsdl.com

                  I have submitted all the required documents for getting the PAN card, still the issue persists, after providing all the documents no action has been taken and i haven't got the PAN Card. Please look into this issue on priority as it is urgent now.
                  Aug 9, 2021
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    H
                    harry850
                    from Bengaluru, Karnataka
                    Jan 7, 2016
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: 151302
                    Website: CRA

                    I haven't received my PRAN Card . PRAN[protected] . Plz check it. My email id is [protected]@gmail.com Thank you.
                    Aug 9, 2021
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      C
                      chotwani
                      from Gwalior, Madhya Pradesh
                      Jan 5, 2016
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: Ashoknagar, Madhya Pradesh, 47335
                      Website: www.enps.nsdl.com

                      I am trying to invest in enps after complete all mandatory detail in this site got one acknowlegement no. trying to payment but ragistration against this acknowlegement is pending for payment gateway since 5 days trying to contact customer care no. provided by them they recieving my call but not responding to solve my complain i have wasted my money and time please suggest me what to do?
                      Aug 9, 2021
                      Complaint marked as Resolved 
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        P
                        Pankaj Kabdal
                        from Delhi, Delhi
                        Jan 5, 2016
                        Report
                        Copy

                        Address: Nainital, Uttarakhand, 263139
                        Website: www.tin-nsdl.com

                        Dear sir i had applied new pan in the name of ymack & co. Having application no. [protected] and date of incorporation[protected]. Pan no. Is alloted to me but the mistake is on pan printing i.E.[protected] instead of[protected]. I made several calls and emails from last 20 days but there is no reply from the nsdl and no any mail communication there. Please help me to get a valid pan because of this my several things are at stand by. Thankyou pankaj kabdal
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          H
                          harishkumar sachidanandan
                          from Bengaluru, Karnataka
                          Jan 5, 2016
                          Report
                          Copy

                          Hi, am getting the following error. AM not able to generate the completed registration from from NSDL for contribution to be made to NPS my ack no is 11007825 and date of submission is 02-jan-2016 Unable to register after getting acknowledgement no due to payment gateway issue
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            D
                            daway
                            from Delhi, Delhi
                            Jan 4, 2016
                            Report
                            Copy

                            Address: Mumbai City, Maharashtra, 400067
                            Website: npscra.nsdl.co.in/citizens-scheme-informaion.php

                            Hi I opened a new NPS account in IDBI Bank Kandivali (W) Branch on December 9, 2015. However I have not received my PRAN Number or Card till dat My Receipt Number is[protected]
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Jan 04, 2016
                            Updated by daway
                            Hi I opened a new NPS account in IDBI Bank Kandivali (W) Branch on November 9, 2015. However I have not received my PRAN Number or Card till dat My Receipt Number is[protected]
                            Jan 04, 2016
                            Updated by daway
                            Hi I opened a new NPS account in IDBI Bank Kandivali (W) Branch on December 9, 2015. However I have not received my PRAN Number or Card till dat My Receipt Number is[protected]
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              G
                              gauravag1986
                              from Delhi, Delhi
                              Jan 4, 2016
                              Report
                              Copy

                              Address: 110043
                              Website: enps.nsdl.com

                              My acknowledgement Number is 11007498 and the Acknowledgement Date is 30/12/2015. While, Complete pending registration it say that your are a registered user with pending payment confirmation. Please try after some time. I am getting this message since 4 days. I tried to contact the cutomer care no but they are not responding saying that they are busy. Their email id is not able to accept emails due to full capacity. Consumers are helpless to contact them. Please do the needful asap.
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              which is the customer care no am also geting the same issue
                              which is the customer care no am also geting the same issue
                              Try this one...[protected]...and tell them to transfer call to enps..but since last two days they are unable to connect the phone to enps deptt...today I droppeed email to info.[protected]@nsdl.co.in. ..hopefully would get some response by tomorrow.
                              thanks Gaurav even i called up the no and no response i did the same by sending a mail to the provided email id.
                              i already facing this problem since 6 days
                              Any body got solution for this problem above ?
                              Helpful
                              Found this helpful?
                              6 Comments
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                Z
                                zarrar ahmad
                                Jan 2, 2016
                                Report
                                Copy

                                Address: Siddharthnagar, Uttar Pradesh, 272191

                                First Name-zarrar Last/surname-ahmad Father first name-shakeel Last name-ahmad Dob-20/01/1992 Add-village/post-bharat bhari dumariyaganj siddharthnagar Uttar pradesh Pin-272191 Sir i applied pan near about four months ago, but i didn't get my card till now.plz help me thanks
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Sreepa Prasannan
                                  from Bengaluru, Karnataka
                                  Dec 31, 2015
                                  Report
                                  Copy

                                  Address: Alappuzha, Kerala, 689126

                                  As per my little knowledge SSLC or Secondary School Leaving Certificate issuing by State Govt is equivalent to Matriculation Certificate. But recently when I submitted SSLC certificate of my Mother's PAN card Correction there raised the confusion that SSLC is not considering as Matriculation certificate. I am a keralite, we are getting 10th certificate which is given by state govt and the certificate is named as SSLC. If this is the case then why got not taking any action to rectify this Discrepancy, which is giving confusion to the verifying authorities. From their view of point SSLC is not a Valid document. What I understood is the verification authorities doesn't that person's born before e1989 SSLC can be taken as proof of Date of Birth.
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    N
                                    nagarajupan
                                    from Hyderabad, Telangana
                                    Dec 30, 2015
                                    Report
                                    Copy

                                    Address: Mumbai City, Maharashtra, 400013
                                    Website: www.tin-nsdl.com

                                    Dear Sir/Madam, My name is NAGARAJU My pan card is returned to NSDL on 19-Aug-2015.I would request you to resend my PAN card Pan card number: BRLPG7843L Acknowledgement: [protected]
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      P
                                      paresh chamanlal padhiyar
                                      from Bhavnagar, Gujarat
                                      Dec 30, 2015
                                      Report
                                      Copy

                                      Address: 360005

                                      Respected Sir, I am humbly request you in connection with above PRAN Number[protected] allotted to me in which the address is insufficient so please correct my address as under; VIJAY RAMSHIBHAI KARANGIYA ‘NIJANAND’ 63/A KIDWAINAGAR MAIN ROAD, RAJKOT -360005 (GUJARAT-INDIA) Kindly do needful in the matter at the earliest and oblige. Thanking you, Yours faithfully V R Karangiya
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit