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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 233

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N
nita salunkhe
from Mumbai, Maharashtra
Jan 28, 2016
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Address: Satara, Maharashtra, 415206
Website: pancard

Pancard status is showing dispatched almost a month before but I have not received the same.

Acknowledgment Number : [protected]

Your PAN card has been dispatched on 19-Dec-2015 by Registered/Speed Post** vide airway bill no. EA[protected]IN, at the address for communication* indicated by you in the application. The pan card is expected to be delivered by 29-Dec-2015.

(pan) : GLXPS0178B
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    naveen398
    from Udaipur, Rajasthan
    Jan 27, 2016
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    Address: New Delhi, Delhi, 122503
    Website: cra-nsdl.com

    Hi, i im NAVEEN KUMAR and my pran no[protected] was locked because of wrong input of password. so kindly unlock my pran card account and send me new password to my email id- menu.[protected]@gmail.com


    thanking you
    naveen kumar
    pran no[protected]
    dob[protected]
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Hi I am Anil kumar pal and my pran no.[protected] was kocked because of wrong input of password. so kindly unlock my pran account and send me new password to my email Id [protected]@gmail.com .

    thinking you
    Anil kumar pal
    pran[protected]
    DOB 06/01/1980
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      K
      K.Sunil Roy
      from Pune, Maharashtra
      Jan 27, 2016
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      Resolved

      Address: 411019
      Website: npstrust.org.in

      I had tried to register for e NPS online on 23/01/2016.

      Received acknowledgement number 11011742.

      paid the requisite money through net banking.

      Unable to print form after 4 days as website still shows pending confirmation from payment gateway.

      The amount has been debited from my account on 23rd Jan 2016 itself.

      Whom do I contact
      Aug 9, 2021
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        V
        Vamsi K
        Jan 25, 2016
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        Hello,

        When I track my new PAN card application, I am getting the below status.

        I never applied for my PAN before but I see two acknowledgment numbers when I search with my name and Date of birth.

        However below is the acknowledgment number I was given when I applied.

        Acknowledgment Number : [protected]
        Name : VAMSI KRISHNA KARI
        Category : Individual
        Status :
        Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.

        Please help!

        Vamsi Kari
        [protected]@gmail.com
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          P
          Partha4u
          from Bengaluru, Karnataka
          Jan 22, 2016
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          Address: Bangalore Urban, Karnataka, 562106
          Website: enps.nsdl.com/eNPS/LandingPage.html

          When I try to Complete the pending registration, I get as message "Your are a registered user with pending payment confirmation. Please try after some time". I am getting this message last 3 days. Please do the needful.
          Aug 9, 2021
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            R
            Ravi Kiran P
            from Mumbai, Maharashtra
            Jan 21, 2016
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            Address: New Delhi, Delhi
            Website: enps.nsdl.com/eNPS

            I'm trying to open an Individual National Pension Scheme (eNPS) Account online with Acknowledgement # 11009564, Acknowledgement Date : 12/01/2016.
            As per procedure of account opening I completed all segments of eNPS registration and then paid the initial contribution amount of Rs. 500/- via my Syndicate Bank account and payment was successful and amount was debited from my bank account (transaction reference# IB PG Txn[protected] [protected]). But since I did not get any confirmation from NSDL, I once again made the initial contribution of Rs. 500/- (transaction reference# IB PG Txn[protected] [protected]), thinking that something must have gone wrong the first time. Again, I did not get any confirmation from NSDL. So totally I have paid Rs. 1000/- as my initial contribution but still not got any confirmation from NSDL.
            I have tried numerous times to contact NSDL but no one is answering my call. Please resolve this immediately.
            +2 photos
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            NSDL is just doing a Copy Paste of a standard reply without even reading the grievance.
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              R
              Ravi Kiran P
              from Mumbai, Maharashtra
              Jan 17, 2016
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              Address: New Delhi, Delhi
              Website: ends.nsdl.com

              My Acknowledgement Number is 11009564 and the Acknowledgement Date is 12/01/2016. When I try to Complete Pending Registration, I get the message "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime." I am getting this message for the last 3-4 days. I have registered a case at Grievance Redressal Cell of PFRDA (Acknowledgement Number :[protected] but the issue HAS NOT BEEN resolved yet.
              +1 photos
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Jan 18, 2016
              Updated by Ravi Kiran P
              eNPS Pending Registration - Not Working - PFRDA

              Pfrda — ENPS Pending Registration - Not Working

              My Acknowledgement Number is 11009564 and the Acknowledgement Date is 12/01/2016. When I try to Complete Pending Registration, I get the message "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime." I am getting this message for the last 3-4 days. I have registered a case at Grievance Redressal Cell of PFRDA (Acknowledgement Number :[protected] but the issue HAS NOT BEEN resolved yet.

              Enps pending registration - not working - Comment #2295215 - Image #0
              My grievance has not been read correctly.
              PRAN number is NOT generated yet because initial payment has not been made. I am unable to complete the Pending Registration as I am getting the error as described.
              No PRAN number, IPIN or TPIN has been allotted to me.
              Hi Ravi,

              was your issue resolved. I am facing the same problem. Who is the contact person in NSDL.
              I am finding it difficult to reach them.
              Receiver PRAN No and I made another payment of Rs 10000 but still it is showing pending in status.
              Kindly check what is the issue
              My Acknowledgement Number is 11034206 and the Acknowledgement Date is 11/03/2016. When I try to Complete Pending Registration, I get the message "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime." I am getting this message for the last 3-4 days.

              Satgur Prasad
              my acknowledgment no 11029955 dt. 08.03.2016. I am getting the same message"Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime""" How to resolve? alok
              My Acknowledgement Number is 11031033 and the Acknowledgement Date is[protected]:14:37. When I try to Complete Pending Registration, I get the message "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime." I am getting this message for the last 3-4 days. I have registered a case at Grievance Redressal Cell of PFRDA (Acknowledgement Number :[protected] but the issue HAS NOT BEEN resolved yet.

              Enps pending registration - not working - Comment #2334407 - Image #0
              My Acknowledgement Number is 11037912 and the Acknowledgement Date is[protected] . When I try to Complete Pending Registration, I get the message "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime." I am getting this message for the last 1 day. I somebody suggest how to resolve this .
              Hi Ravi, pradeep, satgur Is the issue resolved. I am also facing the similar issue


              Ajay
              Hi Guys,

              Did any one got resolution. I tried to call support team at[protected] but no one takes the call.
              My Acknowledgement Number is 11019286 and the Acknowledgement Date is[protected] . When I try to Complete Pending Registration, I get the message "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime." I am getting this message for the last 20 days. I somebody suggest how to resolve this
              My Acknowledgement Number is 11039289 and the Acknowledgement Date is 15/03/2016. When I try to Complete Pending Registration, I get the message "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime." I am getting this message for the last 2-3 days. please resolve my problem at the earliest...
              My Acknowledgement Number is 11041595 and the Acknowledgement Date is 17/03/2016. When I try to Complete Pending Registration, I get the message "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime." Please HELP
              How this issue is finally resolved ? Can we not use icici debit card ?

              Thanks in Advance for replies.
              My Acknowledgement number is 11075032 and Acknowledge Date is 18-MAY-2016 and am getting the same error: "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."
              How to resolve this. When I try to submit a new application, it says This AADHAR number has pending transaction.
              How to resolve this issue. If anyone resolved this issue, please post how to solve.

              NSDL — please provide T-pin & I-pin

              dear sir, please provide my pran id[protected] deatils & Reissue T-pin & I-pin manoj yadav u p police email id [protected]@gmail.com

              Enps pending registration - not working - Comment #2418072 - Image #0

              MY PRAN CARD NUMBER 110010673848 has not got till date

              Batch id /SR NO. [protected] /10 DDO REGN. NO. CGV002411D ACKNOWLEDGEMENT NO. [protected] Name JUNAID KHAN MY PRAN CARD NO.[protected] has not been till date please reissue pran card to me. I am always thankful for you.
              how to get rid of below error msg?
              Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime.
              Did anyone resolve this issue? If so, pls. post it in the comments so that others facing the same issue can resolve it too.
              I am getting this error "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."
              I just tried calling the NPS number[protected] provided on the website https://npscra.nsdl.co.in/contact-us.php. When the operator picked up, he connected me to the PRAN department. The call centre person in PRAN department said that I need to wait for 2 to 3 days for the payment gateway to drop my request. Hope that it works after 2 to 3 days.
              11677169 and the Acknowledgement Date is 18/12/2018.
              i am also getting the same error attached for more than 1 days getting while doing PRAN payment . kindly resolve this issue and allow me to complete the registration process

              This is the only reason thats why we middle class service guys never trust on Government Institutions... India will never rise if such kind of things happens with the Government websites...

              And Government says that they are transforming towards Digital... This is really a ###... Non digital things were much better atleast we can get our Work done... If NPS unable to resolve our issues ontime its better to shutdown such websites... it really ###...
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                S
                Sameer Singh Rajput
                from Etawah, Uttar Pradesh
                Jan 17, 2016
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                Address: 221706
                Website: tin.tin.nsdl.com

                Dear Sir, Sub:RE DELIVERY PAN CARD TO MY HOME ADDRESS Or This Address A546 New Ashok Nagar Delhi 110096 Near Hanuman Mandir I am Rudra Pratap Singh, THIS IS MY PAN NO :- GBQPS6611Q .It, s return Back from my home due to some reason which I do not know. Thererby, I request you to send my Pan card again as on Same addresses as soon as possible, and my contact no.-[protected], [protected]. and email [protected]@gmail.com
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                  M
                  Mukund Thiyagarajan
                  from Chennai, Tamil Nadu
                  Jan 14, 2016
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                  My acknowledgement Number is 11009488 and the Acknowledgement Date is 12/01/2016. When I try to Complete the pending registration, I get as message "Your are a registered user with pending payment confirmation. Please try after some time". I am getting this message last 3 days. I tried to contact the customer care no but there is no proper response.Please do the needful.
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    D
                    Deepalivihalpatel
                    from Pune, Maharashtra
                    Jan 11, 2016
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                    Resolved

                    PAN name change application is getting stuck with different discrepancies

                    Address: 411016
                    Website: tin.tin.nsdl.com/pan/changerequest.html

                    Hello Team, I have applied for name change in PAN after my marriage. I have filled online form and send it to PAN office of Pune (Received at their end: 05/Dec/2015) and they are not processing my application and providing me invalid reason each time. Providing below reasons or discrepancy in my application 1.) Out of two photographs, the photo to be affixed without any signature on it has not been provided. We request you...
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                    A
                    Ankit555
                    from Pune, Maharashtra
                    Jan 7, 2016
                    Resolved
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                    Address: 411019
                    Website: tin.tin.nsdl.com

                    I have submitted all the required documents for getting the PAN card, still the issue persists, after providing all the documents no action has been taken and i haven't got the PAN Card. Please look into this issue on priority as it is urgent now.
                    Aug 9, 2021
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      H
                      harry850
                      from Bengaluru, Karnataka
                      Jan 7, 2016
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                      Address: 151302
                      Website: CRA

                      I haven't received my PRAN Card . PRAN[protected] . Plz check it. My email id is [protected]@gmail.com Thank you.
                      Aug 9, 2021
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        chotwani
                        from Gwalior, Madhya Pradesh
                        Jan 5, 2016
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                        Address: Ashoknagar, Madhya Pradesh, 47335
                        Website: www.enps.nsdl.com

                        I am trying to invest in enps after complete all mandatory detail in this site got one acknowlegement no. trying to payment but ragistration against this acknowlegement is pending for payment gateway since 5 days trying to contact customer care no. provided by them they recieving my call but not responding to solve my complain i have wasted my money and time please suggest me what to do?
                        Aug 9, 2021
                        Complaint marked as Resolved 
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                          P
                          Pankaj Kabdal
                          from Delhi, Delhi
                          Jan 5, 2016
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                          Address: Nainital, Uttarakhand, 263139
                          Website: www.tin-nsdl.com

                          Dear sir i had applied new pan in the name of ymack & co. Having application no. [protected] and date of incorporation[protected]. Pan no. Is alloted to me but the mistake is on pan printing i.E.[protected] instead of[protected]. I made several calls and emails from last 20 days but there is no reply from the nsdl and no any mail communication there. Please help me to get a valid pan because of this my several things are at stand by. Thankyou pankaj kabdal
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            H
                            harishkumar sachidanandan
                            from Bengaluru, Karnataka
                            Jan 5, 2016
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                            Hi, am getting the following error. AM not able to generate the completed registration from from NSDL for contribution to be made to NPS my ack no is 11007825 and date of submission is 02-jan-2016 Unable to register after getting acknowledgement no due to payment gateway issue
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              D
                              daway
                              from Delhi, Delhi
                              Jan 4, 2016
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                              Address: Mumbai City, Maharashtra, 400067
                              Website: npscra.nsdl.co.in/citizens-scheme-informaion.php

                              Hi I opened a new NPS account in IDBI Bank Kandivali (W) Branch on December 9, 2015. However I have not received my PRAN Number or Card till dat My Receipt Number is[protected]
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Jan 04, 2016
                              Updated by daway
                              Hi I opened a new NPS account in IDBI Bank Kandivali (W) Branch on November 9, 2015. However I have not received my PRAN Number or Card till dat My Receipt Number is[protected]
                              Jan 04, 2016
                              Updated by daway
                              Hi I opened a new NPS account in IDBI Bank Kandivali (W) Branch on December 9, 2015. However I have not received my PRAN Number or Card till dat My Receipt Number is[protected]
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                                G
                                gauravag1986
                                from Delhi, Delhi
                                Jan 4, 2016
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                                Address: 110043
                                Website: enps.nsdl.com

                                My acknowledgement Number is 11007498 and the Acknowledgement Date is 30/12/2015. While, Complete pending registration it say that your are a registered user with pending payment confirmation. Please try after some time. I am getting this message since 4 days. I tried to contact the cutomer care no but they are not responding saying that they are busy. Their email id is not able to accept emails due to full capacity. Consumers are helpless to contact them. Please do the needful asap.
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                which is the customer care no am also geting the same issue
                                which is the customer care no am also geting the same issue
                                Try this one...[protected]...and tell them to transfer call to enps..but since last two days they are unable to connect the phone to enps deptt...today I droppeed email to info.[protected]@nsdl.co.in. ..hopefully would get some response by tomorrow.
                                thanks Gaurav even i called up the no and no response i did the same by sending a mail to the provided email id.
                                i already facing this problem since 6 days
                                Any body got solution for this problem above ?
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                                  Z
                                  zarrar ahmad
                                  Jan 2, 2016
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                                  Address: Siddharthnagar, Uttar Pradesh, 272191

                                  First Name-zarrar Last/surname-ahmad Father first name-shakeel Last name-ahmad Dob-20/01/1992 Add-village/post-bharat bhari dumariyaganj siddharthnagar Uttar pradesh Pin-272191 Sir i applied pan near about four months ago, but i didn't get my card till now.plz help me thanks
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                                    Sreepa Prasannan
                                    from Bengaluru, Karnataka
                                    Dec 31, 2015
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                                    Address: Alappuzha, Kerala, 689126

                                    As per my little knowledge SSLC or Secondary School Leaving Certificate issuing by State Govt is equivalent to Matriculation Certificate. But recently when I submitted SSLC certificate of my Mother's PAN card Correction there raised the confusion that SSLC is not considering as Matriculation certificate. I am a keralite, we are getting 10th certificate which is given by state govt and the certificate is named as SSLC. If this is the case then why got not taking any action to rectify this Discrepancy, which is giving confusion to the verifying authorities. From their view of point SSLC is not a Valid document. What I understood is the verification authorities doesn't that person's born before e1989 SSLC can be taken as proof of Date of Birth.
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      nagarajupan
                                      from Hyderabad, Telangana
                                      Dec 30, 2015
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                                      Address: Mumbai City, Maharashtra, 400013
                                      Website: www.tin-nsdl.com

                                      Dear Sir/Madam, My name is NAGARAJU My pan card is returned to NSDL on 19-Aug-2015.I would request you to resend my PAN card Pan card number: BRLPG7843L Acknowledgement: [protected]
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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