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3.5
Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 32

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A
anskpanks
Jan 19, 2022
Resolved
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Resolved

I applied for the pan card approx one month before and paid the fees through my PAYTM account but the e-kyc failed due to which it displays the following message :

My e-KYC has not been completed.
Please refund my money.
Details are given below:
token. No. [protected]
Name Ankit Patwa
+1 photos
Feb 26, 2022
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jan 23, 2022
NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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    S
    Stutibgs4
    from Begusarai, Bihar
    Jan 17, 2022
    Resolved
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    Resolved

    Nsdl E-Governance Infrastructure — pan card failed transaction money not refunded
    Stuti
    Begusarai, Bihar
    Jan 17, 2022
    I applied for my pan correction through nsdl website using ekyc on 09 jan 2022. To do payment I opted for paytm payment mode, the transaction of Rs. 106.90 was failed and displayed that my money will be refunded back. Again (second time) I tried after 5 mins using the paytm payment mode, again there was failure in payment and my 106.90 rs balance deducted. The total amount of money deducted was
    Rs. 213.8 and I have not yet received my refund back. Kindly find my transaction number from the photo attached below and refund my amount as soon as possible.

    My token no. is -[protected]
    My email id - [protected]@gmail.com
    My paytm no. -[protected]
    Mar 2, 2022
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Jan 17, 2022
    Updated by Stutibgs4     Nsdl E-Governance Infrastructure — pan card failed transaction money not refunded
    Stuti
    Begusarai, Bihar
    Jan 17, 2022
    I applied for my pan correction through nsdl website using ekyc on 09 jan 2022. To do payment I opted for paytm payment mode, the transaction of Rs. 106.90 was failed and displayed that my money will be refunded back. Again (second time) I tried after 5 mins using the paytm payment mode, again there was failure in payment and my 106.90 rs balance deducted. The total amount of money deducted was
    Rs. 213.8 and I have not yet received my refund back. Kindly find my transaction number from the photo attached below and refund my amount as soon as possible.

    My token no. is -[protected]
    My email id - [protected]@gmail.com
    My paytm no. -[protected]

    Verified Support
    Jan 21, 2022
    NSDL e-Governance Infrastructure Customer Care's response     We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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      N
      Nirnoy Paul
      Jan 17, 2022
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      Address: National Pension System Trust ,Third Floor,Chatrapati Shivaji Bhawan,B-14/A,Qutab Institutional Area,New Delhi-110016
      Website: enps.kfintech.com/esign/mobileandemailbasedesign

      I HAVE RECENTLY OPENED A PRAN ACCOUNT AND VIDE TRANSACTION RECIPT NO. WHD[protected] AND NOW THE ISSUED permanent retirement account no. is not valid as per website when I tried to Authenticate it through NPS Login website. please help.
      DoI - 17.01.2022

      Request a solution for activation / validation
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        A
        azharshaikh0411
        from Ahmedabad, Gujarat
        Jan 16, 2022
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        Not able to reset password showing error message as PRAN not found in databases
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          B
          Bhagwat J
          Jan 16, 2022
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          Not able to reset password showing error message as PRAN not found in databases
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            K
            Kannan@26
            Jan 16, 2022
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            I have subscribed to nps scheme. I have a valid pran card as well and my monthly contribution is getting deducted. I get notification on my email id and sms, but whenever i try to login to nps website, it says invalid pran. I am unable to view statement or reset password. I am not able to log a grievance as well since that also says that pran is not valid.

            Can you please help.
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              Y
              Yadav ran
              Jan 14, 2022
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              Address: Cheif engineer shillong zone mes se falls shillong

              Sir,
              With reference to the subject cited i Ranjit yadav, S/O Debender rai kindly request you to re- conduct the said Rally as at thr time of rally my keybord was not supporting it wa very hard which has been issued from your department for which I explain them but the staff did not listen on which ground i have been rejected on 14.12.2021. So on this regard at leased I should get opportunity to re appear again the said because it was not my fault i tried my level best but due to defect of the keyboard I was not able to type properly so I should get atleast one chance.
              And for which act od kindness I shall ever pray.

              Thanking you.
              Your Faithfully
              Ranjit yadav
              Roll no. 282031
              Phno. [protected]
              ​Email- [protected]@ gmail. Com
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                G
                glokesh
                from Delhi, Delhi
                Jan 14, 2022
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                Address: 205-208, ANARKALI COMPLEX, JHANDEWALAN EXTN, NEW DELHI
                Website: alankit limited

                Sir i had deposited a sum of rs. 1, 00, 000/- to alankit limited delhi on january 2017 for pan and tin fc centre and they confirmed this amount and alloted branch code no 15878 and 15586. After that in the year 2019 they are not given proper technical backup service and i was send request for cancellation of branch and refund my security amount. Bu till time they are not refund security amount while i had send many email, letters and personally visit in his office. So you are requested to please help us. Director alok aggarwal mobile no is [protected] and ankit agawal mobile no is [protected].
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  P
                  pratikagrawal
                  Jan 14, 2022
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                  Address: Udaipur

                  Hello Billdesk Team,

                  I have a complaint regarding payment For "Change in details of PAN Card". I paid ₹106.90/- and the transaction was successful but still nothing happened and an error occurred that request could not be processed.

                  Here's my payment details

                  Paid to Nsdl eGOV PAN

                  Paid at 03:46 PM, 10 JAN 2022
                  UPI Ref No:[protected]
                  Oid[protected]

                  Please Billdesk Team Refund my Amount As soon as possible.

                  Thanking you.
                  +1 photos
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    S
                    super cupid
                    Jan 13, 2022
                    Jan 13, 2023
                    This thread was updated on Jan 13, 2023
                    Resolved
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                    Resolved

                    I tried to fill the pan application through the nsdl website and selected the e-sign verification process. and after filling all the required details it taken me to payment page and i have made my payment using paytm.
                    The payment got deducted and it took me to 'your request cannot be processed, please try after sometime'. I am not able to proceed further.

                    My token no is: [protected]
                    +1 photos
                    Jan 14, 2022
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    View replies
                    Paid twice. Both times faced this problem. what to do?

                    Your request cannot be processed. please try after some time using returning user option in loin page - Comment #3962957 - Image #0
                    Your request cannot be processed. please try after some time using returning user option in loin page - Comment #3962957 - Image #1
                    Reply
                    Elisha Ayila's reply, Sep 18, 2022
                    Did your problem got solved? I have this problem today,
                    I have also paid twice, it gave same issue to me as well.

                    Your request cannot be processed. please try after some time using returning user option in loin page - Comment #4039920 - Image #0
                    Your request cannot be processed. please try after some time using returning user option in loin page - Comment #4039920 - Image #1
                    Your request cannot be processed. please try after some time using returning user option in loin page - Comment #4039920 - Image #2
                    Your request cannot be processed. please try after some time using returning user option in loin page - Comment #4039920 - Image #3
                    Reply
                    Lovely Bisht's reply, Sep 25, 2022
                    Have you received the refund?
                    The same thing happened to me. I filled up all the information & paid the amount but it gave me an error. Money has been deducted from my bank account.

                    Your request cannot be processed. please try after some time using returning user option in loin page - Comment #4056562 - Image #0
                    Reply
                    i tried to correct my pan details and i had done whaterver asked to do in the form i filled it property after that it has asked me to do payment and i have done as asked and now my payment is deducted and messege popup came as your request cannot preocessed please try after some time using returning user option in login page..
                    what is the solution of this?
                    Reply
                    i also tried this process but same happen with me

                    Your request cannot be processed. please try after some time using returning user option in loin page - Comment #4076852 - Image #0
                    Reply
                    On date. 13.01.2023 i corrected my pan details and i had done whatever asked to do in the form, i filled it properly, payment done and now my payment is deducted and message popup came as "your request cannot processed please try after some time using returning user option in login page.."
                    who do i ask for help?

                    Your request cannot be processed. please try after some time using returning user option in loin page - Comment #4082219 - Image #0
                    Your request cannot be processed. please try after some time using returning user option in loin page - Comment #4082219 - Image #1
                    Reply
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                    36 found this helpful
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                      S
                      Santosh2025
                      from SAMBALPUR, Odisha
                      Jan 12, 2022
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                      I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                      Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        G
                        gg1994bharat
                        Jan 12, 2022
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                        I create my NPS account on 11-01-22 around 7PM, till now I am not able to login into my account/not able to reset the password for the first time.
                        I am getting Unauthorized user error please help.
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          V
                          vishwas5248
                          Jan 11, 2022
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                          Address: 1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai - 400 013

                          I'm opened the account, PRAN got generated. getting "Unauthorized user" while im generating iPIN for the first time.

                          PRAN no[protected]

                          Please resolve it ASAP
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            B
                            Butchiraju Karnam
                            from Pithapuram, Andhra Pradesh
                            Jan 11, 2022
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                            Hi Team,
                            Today i created nps account and pran generated, but while try to reset password im gettin pran not found in database
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              V
                              Vishwath Parthasarathy
                              Jan 10, 2022
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                              Had opened an e-NPS account on 9th of January. Have not received ipin yet. When I try to login using PRAN, it says, unauthorised user.
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                G
                                [email protected]
                                from Gorakhpur, Uttar Pradesh
                                Jan 10, 2022
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                                I created NPS account recently and registration was complete and PRAN number is also allocated to me.

                                PRAN[protected]

                                But I am unable to reset password in order to login to my NPS account.

                                I am getting below error while trying to reset password :-
                                Unauthorised user

                                Need help
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                View replies
                                This is now happening on mobile app. I can login with same PRAN and password on web cra-nsdl.com

                                Unable to reset password for my newly created NPS account - Comment #3943175 - Image #0
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                                  R
                                  Rahul.poli
                                  from Delhi, Delhi
                                  Jan 10, 2022
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                                  To the concerned,
                                  I created an NPS Tier-1 account for which the PRAN was generated.
                                  Although, while logging into the same for setting Ipin or Contribution, a certain error saying the PRAN isn't in the database or the PRAN isn't active is being displayed.
                                  Kindly look into the following as all further actions are dependent on the following and I am not able to make the necessary contributions.

                                  Sincerely,
                                  Rahul Malhotra ​
                                  +1 photos
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    P
                                    Prashant Padval
                                    Jan 10, 2022
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                                    I have created a nps account of tier - 1 type on 7th jan 2022, and pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database. Read on the internet that i have to wait for 24 hrs, but still not able to login
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      S
                                      s.varun95
                                      from Delhi, Delhi
                                      Jan 9, 2022
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                                      Hello,

                                      Created NPS account recently and registration was complete and PRAN number is also allocated to me.

                                      PRAN:[protected]

                                      But I am unable to set password/IPIN in order to login to my NPS account.

                                      Getting following Error: PRAN not found in database

                                      Need help!!
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                        S
                                        Sagar Bhattad
                                        from Hyderabad, Andhra Pradesh
                                        Jan 9, 2022
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                                        Hi.
                                        I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                                        Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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