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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 32

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S
Stutibgs4
from Begusarai, Bihar
Jan 17, 2022
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Nsdl E-Governance Infrastructure — pan card failed transaction money not refunded
Stuti
Begusarai, Bihar
Jan 17, 2022
I applied for my pan correction through nsdl website using ekyc on 09 jan 2022. To do payment I opted for paytm payment mode, the transaction of Rs. 106.90 was failed and displayed that my money will be refunded back. Again (second time) I tried after 5 mins using the paytm payment mode, again there was failure in payment and my 106.90 rs balance deducted. The total amount of money deducted was
Rs. 213.8 and I have not yet received my refund back. Kindly find my transaction number from the photo attached below and refund my amount as soon as possible.

My token no. is -[protected]
My email id - [protected]@gmail.com
My paytm no. -[protected]
Mar 2, 2022
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Jan 17, 2022
Updated by Stutibgs4
Nsdl E-Governance Infrastructure — pan card failed transaction money not refunded
Stuti
Begusarai, Bihar
Jan 17, 2022
I applied for my pan correction through nsdl website using ekyc on 09 jan 2022. To do payment I opted for paytm payment mode, the transaction of Rs. 106.90 was failed and displayed that my money will be refunded back. Again (second time) I tried after 5 mins using the paytm payment mode, again there was failure in payment and my 106.90 rs balance deducted. The total amount of money deducted was
Rs. 213.8 and I have not yet received my refund back. Kindly find my transaction number from the photo attached below and refund my amount as soon as possible.

My token no. is -[protected]
My email id - [protected]@gmail.com
My paytm no. -[protected]

Verified Support
Jan 21, 2022
NSDL e-Governance Infrastructure Customer Care's response
We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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    Nirnoy Paul
    Jan 17, 2022
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    Address: National Pension System Trust ,Third Floor,Chatrapati Shivaji Bhawan,B-14/A,Qutab Institutional Area,New Delhi-110016
    Website: enps.kfintech.com/esign/mobileandemailbasedesign

    I HAVE RECENTLY OPENED A PRAN ACCOUNT AND VIDE TRANSACTION RECIPT NO. WHD[protected] AND NOW THE ISSUED permanent retirement account no. is not valid as per website when I tried to Authenticate it through NPS Login website. please help.
    DoI - 17.01.2022

    Request a solution for activation / validation
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      A
      azharshaikh0411
      from Ahmedabad, Gujarat
      Jan 16, 2022
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      Not able to reset password showing error message as PRAN not found in databases
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        Bhagwat J
        Jan 16, 2022
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        Not able to reset password showing error message as PRAN not found in databases
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          K
          Kannan@26
          Jan 16, 2022
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          I have subscribed to nps scheme. I have a valid pran card as well and my monthly contribution is getting deducted. I get notification on my email id and sms, but whenever i try to login to nps website, it says invalid pran. I am unable to view statement or reset password. I am not able to log a grievance as well since that also says that pran is not valid.

          Can you please help.
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            Y
            Yadav ran
            Jan 14, 2022
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            Address: Cheif engineer shillong zone mes se falls shillong

            Sir,
            With reference to the subject cited i Ranjit yadav, S/O Debender rai kindly request you to re- conduct the said Rally as at thr time of rally my keybord was not supporting it wa very hard which has been issued from your department for which I explain them but the staff did not listen on which ground i have been rejected on 14.12.2021. So on this regard at leased I should get opportunity to re appear again the said because it was not my fault i tried my level best but due to defect of the keyboard I was not able to type properly so I should get atleast one chance.
            And for which act od kindness I shall ever pray.

            Thanking you.
            Your Faithfully
            Ranjit yadav
            Roll no. 282031
            Phno. [protected]
            ​Email- [protected]@ gmail. Com
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              G
              glokesh
              from Delhi, Delhi
              Jan 14, 2022
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              Address: 205-208, ANARKALI COMPLEX, JHANDEWALAN EXTN, NEW DELHI
              Website: alankit limited

              Sir i had deposited a sum of rs. 1, 00, 000/- to alankit limited delhi on january 2017 for pan and tin fc centre and they confirmed this amount and alloted branch code no 15878 and 15586. After that in the year 2019 they are not given proper technical backup service and i was send request for cancellation of branch and refund my security amount. Bu till time they are not refund security amount while i had send many email, letters and personally visit in his office. So you are requested to please help us. Director alok aggarwal mobile no is [protected] and ankit agawal mobile no is [protected].
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                P
                pratikagrawal
                Jan 14, 2022
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                Address: Udaipur

                Hello Billdesk Team,

                I have a complaint regarding payment For "Change in details of PAN Card". I paid ₹106.90/- and the transaction was successful but still nothing happened and an error occurred that request could not be processed.

                Here's my payment details

                Paid to Nsdl eGOV PAN

                Paid at 03:46 PM, 10 JAN 2022
                UPI Ref No:[protected]
                Oid[protected]

                Please Billdesk Team Refund my Amount As soon as possible.

                Thanking you.
                +1 photos
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  S
                  super cupid
                  Jan 13, 2022
                  Jan 13, 2023
                  This thread was updated on Jan 13, 2023
                  Resolved
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                  Resolved

                  I tried to fill the pan application through the nsdl website and selected the e-sign verification process. and after filling all the required details it taken me to payment page and i have made my payment using paytm.
                  The payment got deducted and it took me to 'your request cannot be processed, please try after sometime'. I am not able to proceed further.

                  My token no is: [protected]
                  +1 photos
                  Jan 14, 2022
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Paid twice. Both times faced this problem. what to do?

                  Your request cannot be processed. please try after some time using returning user option in loin page - Comment #3962957 - Image #0
                  Your request cannot be processed. please try after some time using returning user option in loin page - Comment #3962957 - Image #1
                  Elisha Ayila's reply, Sep 18, 2022
                  Did your problem got solved? I have this problem today,
                  I have also paid twice, it gave same issue to me as well.

                  Your request cannot be processed. please try after some time using returning user option in loin page - Comment #4039920 - Image #0
                  Your request cannot be processed. please try after some time using returning user option in loin page - Comment #4039920 - Image #1
                  Your request cannot be processed. please try after some time using returning user option in loin page - Comment #4039920 - Image #2
                  Your request cannot be processed. please try after some time using returning user option in loin page - Comment #4039920 - Image #3
                  Lovely Bisht's reply, Sep 25, 2022
                  Have you received the refund?
                  The same thing happened to me. I filled up all the information & paid the amount but it gave me an error. Money has been deducted from my bank account.

                  Your request cannot be processed. please try after some time using returning user option in loin page - Comment #4056562 - Image #0
                  i tried to correct my pan details and i had done whaterver asked to do in the form i filled it property after that it has asked me to do payment and i have done as asked and now my payment is deducted and messege popup came as your request cannot preocessed please try after some time using returning user option in login page..
                  what is the solution of this?
                  i also tried this process but same happen with me

                  Your request cannot be processed. please try after some time using returning user option in loin page - Comment #4076852 - Image #0
                  On date. 13.01.2023 i corrected my pan details and i had done whatever asked to do in the form, i filled it properly, payment done and now my payment is deducted and message popup came as "your request cannot processed please try after some time using returning user option in login page.."
                  who do i ask for help?

                  Your request cannot be processed. please try after some time using returning user option in loin page - Comment #4082219 - Image #0
                  Your request cannot be processed. please try after some time using returning user option in loin page - Comment #4082219 - Image #1
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                  36 found this helpful
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                    S
                    Santosh2025
                    from SAMBALPUR, Odisha
                    Jan 12, 2022
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                    I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                    Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      G
                      gg1994bharat
                      Jan 12, 2022
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                      I create my NPS account on 11-01-22 around 7PM, till now I am not able to login into my account/not able to reset the password for the first time.
                      I am getting Unauthorized user error please help.
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        vishwas5248
                        Jan 11, 2022
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                        Address: 1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai - 400 013

                        I'm opened the account, PRAN got generated. getting "Unauthorized user" while im generating iPIN for the first time.

                        PRAN no[protected]

                        Please resolve it ASAP
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          B
                          Butchiraju Karnam
                          from Pithapuram, Andhra Pradesh
                          Jan 11, 2022
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                          Hi Team,
                          Today i created nps account and pran generated, but while try to reset password im gettin pran not found in database
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            V
                            Vishwath Parthasarathy
                            Jan 10, 2022
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                            Had opened an e-NPS account on 9th of January. Have not received ipin yet. When I try to login using PRAN, it says, unauthorised user.
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              G
                              from Gorakhpur, Uttar Pradesh
                              Jan 10, 2022
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                              I created NPS account recently and registration was complete and PRAN number is also allocated to me.

                              PRAN[protected]

                              But I am unable to reset password in order to login to my NPS account.

                              I am getting below error while trying to reset password :-
                              Unauthorised user

                              Need help
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              This is now happening on mobile app. I can login with same PRAN and password on web cra-nsdl.com

                              Unable to reset password for my newly created NPS account - Comment #3943175 - Image #0
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                                R
                                Rahul.poli
                                from Delhi, Delhi
                                Jan 10, 2022
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                                To the concerned,
                                I created an NPS Tier-1 account for which the PRAN was generated.
                                Although, while logging into the same for setting Ipin or Contribution, a certain error saying the PRAN isn't in the database or the PRAN isn't active is being displayed.
                                Kindly look into the following as all further actions are dependent on the following and I am not able to make the necessary contributions.

                                Sincerely,
                                Rahul Malhotra ​
                                +1 photos
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                                  Prashant Padval
                                  Jan 10, 2022
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                                  I have created a nps account of tier - 1 type on 7th jan 2022, and pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database. Read on the internet that i have to wait for 24 hrs, but still not able to login
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    S
                                    s.varun95
                                    from Delhi, Delhi
                                    Jan 9, 2022
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                                    Hello,

                                    Created NPS account recently and registration was complete and PRAN number is also allocated to me.

                                    PRAN:[protected]

                                    But I am unable to set password/IPIN in order to login to my NPS account.

                                    Getting following Error: PRAN not found in database

                                    Need help!!
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      Sagar Bhattad
                                      from Hyderabad, Andhra Pradesh
                                      Jan 9, 2022
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                                      Hi.
                                      I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                                      Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                        Gaurish Agrawal
                                        Jan 9, 2022
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                                        Hi Everyone,

                                        My name is Gaurish Agrawal. I tried to open NPS account on 9th Jan 2022. My PRAN number was successfully generated and I deposited 50000 in my NPS account also but now when I am trying to check the status at NPS site, it is saying user does not exists in our database. Please look into issue as soon as possible. Here are my details

                                        Name - Gaurish Agrawal
                                        PRAN[protected]
                                        ACKNOWLEDGEMENT NUMBER - HDFC11174875
                                        DOB - 18/02/1993
                                        RECEIPT DATE[protected]
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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