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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 32

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A
anilk308
Jan 22, 2022
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My name is Anil kumar. I am from Himachal pradesh. My pan number is DGKPK4392A. I fill my income tax on 2019. late on in found my address is wrong then i found same pan card issue to other person. He took too much loan. I check my clbil score is very bad because of him. Please provide me best solution of my problem.

Thanks
Anil Kumar
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Feb 02, 2022
NSDL e-Governance Infrastructure Customer Care's response
This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
Verified Support
Feb 02, 2022
NSDL e-Governance Infrastructure Customer Care's response
Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
Feb 21, 2022
Updated by anilk308
Still do not get any solution.
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    S
    Shivi Jain
    from Noida, Uttar Pradesh
    Jan 22, 2022
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    Website: www.cra-nsdl.com/CRA

    Hi.
    I have created the NPS account of tier - 1 type. And PRAN is also generated. But while setting IPIN or while login, I am getting an error as PRAN is not found in the database.

    Could you please help me with this? As I'm not able to access or even check the contribution made for this PRAN.
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      V
      Vishakha J T
      from Mumbai, Maharashtra
      Jan 21, 2022
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      Sir/madam,

      I have applied for changes in my pan card on 21st January 2021 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

      "thank you for using online facility for pan application.

      If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

      But when i checked my application status today, it was shown "sorry, no record found."

      Please check my application

      Thanking you
      Sandeep Dalvi
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        G
        garvitsingh_
        Jan 20, 2022
        Resolved
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        Resolved

        Address: 157, sanvariya nagar,chhota bangarda road , near palhar nagar water tank 60 ft road, indore, M.P.

        I tried to fill the pan application through the NSDL website and selected the online PAN service paperless PAN application.

        After filling out the form The payment got deducted and the below error was displayed:

        "Your request cannot be processed. Please try after some time using returing user option on the login page"

        After this, I was not able to reach any further to the KYC page
        then I tried this whole process again and unfortunately, IT HAPPENED TWICE.

        Please refund my money, which was already paid.

        The token number for both applications are:
        [protected]
        [protected]
        Dec 31, 2022
        Complaint marked as Resolved 
        Deducted Payment was received
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        did you get any refund I am also facing the same problem
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          J
          janhavisharma
          from Gwalior, Madhya Pradesh
          Jan 19, 2022
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          My PAN was dispatched by NSDL on December 28 2021 by Trackon Couriers, courier vide airway bill no.[protected]. PAN cards are received with 7 days of being dispatched, but I have not gotten it even on the 19th day ie. January 16, 2022. I urgently need the physical PAN card. Not to mention the consignment has been in the distination city from January 1, 2022, but it has not been delivered and is still in the warehouse. There has been no contact to me by the company regarding such a delay and none of the numbers provided on the website work. I have personally called the contact person Mr Dinanath ([protected]) DOZENS of times but the dial tone is always busy and he has not once called me back in so long. This is irresponsible and being such an important document they should be careful and respect the time of the customer. I have also sent a complaint regarding this on 16 January 2022 but no response from Trackon. Kindly help at earliest possible.
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Jan 19, 2022
          Updated by janhavisharma
          They have updated my courier to show as delivered with signature, but it has not reached me. Who do I complain to now?
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            S
            Shafeek Nattukal
            from Kozhikode, Kerala
            Jan 19, 2022
            Resolved
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            Resolved

            I applied pan reprint of CORVO LIFE SOLUTIONS LIMITED LIABILITY PARTNERSHIP on 29/12/2021 with acknowledgement no N-[protected]. I didn't receive the pan card till now and when I checked the status of the reprint the NSDL website shows a message Sorry, No record was found. I request to issue a pan card early as possible.
            Contact No: [protected]
            Email: [protected]@gmail.com
            Feb 25, 2022
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Jan 23, 2022
            NSDL e-Governance Infrastructure Customer Care's response
            Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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              A
              anskpanks
              Jan 19, 2022
              Resolved
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              Resolved

              I applied for the pan card approx one month before and paid the fees through my PAYTM account but the e-kyc failed due to which it displays the following message :

              My e-KYC has not been completed.
              Please refund my money.
              Details are given below:
              token. No. [protected]
              Name Ankit Patwa
              Feb 26, 2022
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Jan 23, 2022
              NSDL e-Governance Infrastructure Customer Care's response
              Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                S
                Stutibgs4
                from Begusarai, Bihar
                Jan 17, 2022
                Resolved
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                Resolved

                Nsdl E-Governance Infrastructure — pan card failed transaction money not refunded
                Stuti
                Begusarai, Bihar
                Jan 17, 2022
                I applied for my pan correction through nsdl website using ekyc on 09 jan 2022. To do payment I opted for paytm payment mode, the transaction of Rs. 106.90 was failed and displayed that my money will be refunded back. Again (second time) I tried after 5 mins using the paytm payment mode, again there was failure in payment and my 106.90 rs balance deducted. The total amount of money deducted was
                Rs. 213.8 and I have not yet received my refund back. Kindly find my transaction number from the photo attached below and refund my amount as soon as possible.

                My token no. is -[protected]
                My email id - [protected]@gmail.com
                My paytm no. -[protected]
                Mar 2, 2022
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Jan 17, 2022
                Updated by Stutibgs4
                Nsdl E-Governance Infrastructure — pan card failed transaction money not refunded
                Stuti
                Begusarai, Bihar
                Jan 17, 2022
                I applied for my pan correction through nsdl website using ekyc on 09 jan 2022. To do payment I opted for paytm payment mode, the transaction of Rs. 106.90 was failed and displayed that my money will be refunded back. Again (second time) I tried after 5 mins using the paytm payment mode, again there was failure in payment and my 106.90 rs balance deducted. The total amount of money deducted was
                Rs. 213.8 and I have not yet received my refund back. Kindly find my transaction number from the photo attached below and refund my amount as soon as possible.

                My token no. is -[protected]
                My email id - [protected]@gmail.com
                My paytm no. -[protected]

                Verified Support
                Jan 21, 2022
                NSDL e-Governance Infrastructure Customer Care's response
                We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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                  N
                  Nirnoy Paul
                  Jan 17, 2022
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                  Address: National Pension System Trust ,Third Floor,Chatrapati Shivaji Bhawan,B-14/A,Qutab Institutional Area,New Delhi-110016
                  Website: enps.kfintech.com/esign/mobileandemailbasedesign

                  I HAVE RECENTLY OPENED A PRAN ACCOUNT AND VIDE TRANSACTION RECIPT NO. WHD[protected] AND NOW THE ISSUED permanent retirement account no. is not valid as per website when I tried to Authenticate it through NPS Login website. please help.
                  DoI - 17.01.2022

                  Request a solution for activation / validation
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    A
                    azharshaikh0411
                    from Ahmedabad, Gujarat
                    Jan 16, 2022
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                    Not able to reset password showing error message as PRAN not found in databases
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      B
                      Bhagwat J
                      Jan 16, 2022
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                      Not able to reset password showing error message as PRAN not found in databases
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        K
                        Kannan@26
                        Jan 16, 2022
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                        I have subscribed to nps scheme. I have a valid pran card as well and my monthly contribution is getting deducted. I get notification on my email id and sms, but whenever i try to login to nps website, it says invalid pran. I am unable to view statement or reset password. I am not able to log a grievance as well since that also says that pran is not valid.

                        Can you please help.
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          Y
                          Yadav ran
                          Jan 14, 2022
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                          Address: Cheif engineer shillong zone mes se falls shillong

                          Sir,
                          With reference to the subject cited i Ranjit yadav, S/O Debender rai kindly request you to re- conduct the said Rally as at thr time of rally my keybord was not supporting it wa very hard which has been issued from your department for which I explain them but the staff did not listen on which ground i have been rejected on 14.12.2021. So on this regard at leased I should get opportunity to re appear again the said because it was not my fault i tried my level best but due to defect of the keyboard I was not able to type properly so I should get atleast one chance.
                          And for which act od kindness I shall ever pray.

                          Thanking you.
                          Your Faithfully
                          Ranjit yadav
                          Roll no. 282031
                          Phno. [protected]
                          ​Email- [protected]@ gmail. Com
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            G
                            glokesh
                            from Delhi, Delhi
                            Jan 14, 2022
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                            Address: 205-208, ANARKALI COMPLEX, JHANDEWALAN EXTN, NEW DELHI
                            Website: alankit limited

                            Sir i had deposited a sum of rs. 1, 00, 000/- to alankit limited delhi on january 2017 for pan and tin fc centre and they confirmed this amount and alloted branch code no 15878 and 15586. After that in the year 2019 they are not given proper technical backup service and i was send request for cancellation of branch and refund my security amount. Bu till time they are not refund security amount while i had send many email, letters and personally visit in his office. So you are requested to please help us. Director alok aggarwal mobile no is [protected] and ankit agawal mobile no is [protected].
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              P
                              pratikagrawal
                              Jan 14, 2022
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                              Address: Udaipur

                              Hello Billdesk Team,

                              I have a complaint regarding payment For "Change in details of PAN Card". I paid ₹106.90/- and the transaction was successful but still nothing happened and an error occurred that request could not be processed.

                              Here's my payment details

                              Paid to Nsdl eGOV PAN

                              Paid at 03:46 PM, 10 JAN 2022
                              UPI Ref No:[protected]
                              Oid[protected]

                              Please Billdesk Team Refund my Amount As soon as possible.

                              Thanking you.
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                S
                                super cupid
                                Jan 13, 2022
                                Resolved
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                                Resolved

                                I tried to fill the pan application through the nsdl website and selected the e-sign verification process. and after filling all the required details it taken me to payment page and i have made my payment using paytm.
                                The payment got deducted and it took me to 'your request cannot be processed, please try after sometime'. I am not able to proceed further.

                                My token no is: [protected]
                                Jan 14, 2022
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Paid twice. Both times faced this problem. what to do?
                                Elisha Ayila's reply, Sep 18, 2022
                                Did your problem got solved? I have this problem today,
                                I have also paid twice, it gave same issue to me as well.
                                Lovely Bisht's reply, Sep 25, 2022
                                Have you received the refund?
                                The same thing happened to me. I filled up all the information & paid the amount but it gave me an error. Money has been deducted from my bank account.
                                i tried to correct my pan details and i had done whaterver asked to do in the form i filled it property after that it has asked me to do payment and i have done as asked and now my payment is deducted and messege popup came as your request cannot preocessed please try after some time using returning user option in login page..
                                what is the solution of this?
                                i also tried this process but same happen with me
                                On date. 13.01.2023 i corrected my pan details and i had done whatever asked to do in the form, i filled it properly, payment done and now my payment is deducted and message popup came as "your request cannot processed please try after some time using returning user option in login page.."
                                who do i ask for help?
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                                  S
                                  Santosh2025
                                  from SAMBALPUR, Odisha
                                  Jan 12, 2022
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                                  I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                                  Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    G
                                    gg1994bharat
                                    Jan 12, 2022
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                                    I create my NPS account on 11-01-22 around 7PM, till now I am not able to login into my account/not able to reset the password for the first time.
                                    I am getting Unauthorized user error please help.
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      V
                                      vishwas5248
                                      Jan 11, 2022
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                                      Address: 1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai - 400 013

                                      I'm opened the account, PRAN got generated. getting "Unauthorized user" while im generating iPIN for the first time.

                                      PRAN no[protected]

                                      Please resolve it ASAP
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                        Butchiraju Karnam
                                        from Pithapuram, Andhra Pradesh
                                        Jan 11, 2022
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                                        Hi Team,
                                        Today i created nps account and pran generated, but while try to reset password im gettin pran not found in database
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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