Submit a Complaint
Claimed

NSDL e-Governance Infrastructure Complaints & Reviews

www.nsdl.co.in
3.5
Updated: Jun 20, 2026
Complaints 5319
Resolved
3581
Unresolved
1738
Amazing! 🤩 It’s great to see how NSDL e-Governance Infrastructure is committed to providing outstanding customer support! They sincerely care about addressing and resolving issues quickly and effectively. NSDL e-Governance Infrastructure’s friendly, solution-focused approach to managing feedback builds trust and ensures a wonderful customer experience.
Complaints
Contacts

File a complaint to NSDL e-Governance Infrastructure

Having problems with NSDL e-Governance Infrastructure?

File a complaint and get it resolved by NSDL e-Governance Infrastructure customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Tax Services
NSDL e-Governance Infrastructure

NSDL e-Governance Infrastructure reviews & complaints page 32

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
ashfaque3999
from Jodhpur, Rajasthan
Mar 10, 2022
Resolved
Report
Copy
Resolved

Address: Thadiya, Jodhpur (342314)

Sir i applied for pan card on tin nsdl site my token id is [protected]. ₹ 106.90 deducted from my account and now its saying that u don't have any registered email id in aadhar. I think i have to visit a aadhar correction center for changes in aadhar and its too far from my home. And it will take time too. So kindly give me my refund back. Its my humble request to you. Thank you.
Mar 11, 2022
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    Ankitx
    from Pune, Maharashtra
    Mar 10, 2022
    Resolved
    Report
    Copy
    Resolved

    Sir/madam,

    I have applied for the correction of pan card on 6th March 2022 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

    "thank you for using online facility for pan application.

    If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

    But when i checked my application status after 10 days, it was shown "sorry, no record found."

    Please check my application. My acknowledgement no. is [protected]

    Thanking you
    NILESH PARSHEWAR
    Apr 16, 2022
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Mar 16, 2022
    NSDL e-Governance Infrastructure Customer Care's response     Kindly DM the PAN / application acknowledgement number as the number in the image is not clear.
    View replies
    We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
    Reply
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      V
      vinaysussu
      from Hyderabad, Telangana
      Mar 9, 2022
      Report
      Copy

      While setting ipin or while login, i am getting error as pran not found in database.

      Could you please help me with this. As i'm not able to access, or even not able to contribution my payments for this pran.
      APY PRAN NO.[protected]

      PRAN not found in database error.
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      View replies
      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        R
        Rahul9031
        from Kolkata, West Bengal
        Mar 9, 2022
        Report
        Copy

        Sir/Madam,

        I have applied for new pan card on 6th March 2022 through e-sign/e-kyc mode. I have got my acknowledgment number ([protected]). On completion of the process, i have received message like below.

        "thank you for using the online facility for pan application.

        If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

        But when I checked my application status today, it was shown "Sorry, no record found."

        Please check my application

        Acknowledgment Number - [protected]

        Thanking you
        Rahul Agarwal
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Mar 15, 2022
        NSDL e-Governance Infrastructure Customer Care's response         Your PAN application has been rejected by the Income Tax Department, as another PAN application is already pending with them. In this regard, you may contact the concerned officer of Regional Computer Centre of the Income Tax Department to clear your previous application.
        Mar 18, 2022
        Updated by Rahul9031         Can a NSDL authorised PAN Center able to resolve this issue?
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          D
          DrPr
          Mar 8, 2022
          Report
          Copy

          Hi.
          I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

          Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Mar 10, 2022
          Updated by DrPr           IT Still is not resolved

          It shows now Unauthorized user.
          Pls help resolve this asap.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            H
            harsh.nikhil
            from Mumbai, Maharashtra
            Mar 7, 2022
            Report
            Copy

            Dear sir
            I made the payment for applying pan card the amount was debited
            But it said to wait for one minute and redirect to make payment again
            Please help me regarding this
            It is saying to make payment again
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            View replies
            Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
            Reply
            We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
            Reply
            We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
            Reply
            Helpful
            Found this helpful?
            3 Comments
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              J
              Jugal Jain
              Mar 7, 2022
              Report
              Copy

              I've received PRAN Card with allotted PRAN number mentioned on it via email from NPS but I can't generate I-PIN/T-PIN or even raise grievance via their online grievance website as on entering PRAN number their system says - PRAN not found in database or Invalid PRAN.

              Please help
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                aggarw49
                Mar 7, 2022
                Resolved
                Report
                Copy
                Resolved

                My PAN number is BTPPA4801G. The same PAN number has been issued to some businessman in jaipur, Rajasthan. His name is Divyansh Agarwal (same as mine), DOB is also same. He has also taken a series of loans on this PAN and failed to repay which has affected my CIBIL score and I am not able to acquire a loan. Please let me know what is a reasonable solution for this. My email id is [protected]@gmail.com and mobile number is [protected]
                Apr 15, 2022
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Mar 11, 2022
                NSDL e-Governance Infrastructure Customer Care's response                 We request you contact us on [protected]@nsdl.co.in and for earliest resolution. Please share the colour copies of PAN cards and Aadhaar card.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Sujith Jayachandran
                  Mar 7, 2022
                  Resolved
                  Report
                  Copy
                  Resolved

                  I have ordered a phycial PRAN card on 24/02/2022 by paying an amount of 45.25 INR. Still now there is no update on this also when i ring up the toll free number there is a distortion in voice. Also it is showing PRAN not found in Database. There is no proper responce and I want to know what happend to my money which I paid?

                  Mail id - [protected]@gmail.com
                  Acknowledgement number[protected]
                  Apr 15, 2022
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 14, 2022
                  NSDL e-Governance Infrastructure Customer Care's response                   Response to your query has been sent to registered email address available in NPS database . For any further information, kindly call us at[protected] or register a query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    K
                    Kominag
                    from Bengaluru, Karnataka
                    Mar 7, 2022
                    Report
                    Copy

                    I am Dr. Komala B, Pran no. being[protected], not able to log in to reset the password, I get the message details mismatch. Kindly resolve my problem
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      C
                      cs@3007
                      Mar 6, 2022
                      Report
                      Copy

                      I have tried to fill the pan application through the nsdl website and after filling in all the required details it took me to the payment page and I have made my payment using UPI.
                      The payment got deducted and it took me to 'your request cannot be processed, please try after some time using returing user option in login page'. I am not able to proceed further.

                      My token no is:[protected]
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      View replies
                      Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                      Reply
                      We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                      Reply
                      We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
                      Reply
                      Helpful
                      Found this helpful?
                      3 Comments
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        Y
                        YashiSaxena
                        from ALLAHABAD, Uttar Pradesh
                        Mar 6, 2022
                        Resolved
                        Report
                        Copy
                        Resolved

                        I have applied for my pan card on NSDL website, I have not received received my pan card but it shows delivered by the consignment number, I tried contacting customer care, but all they do is ask me to wait for 2 3 days everytime, I have applied for my pan card in October 2021, now we are in march 2022, and still neither I have my Physical copy of pan card nor any resolution regarding to the same.
                        Apr 16, 2022
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 08, 2022
                        NSDL e-Governance Infrastructure Customer Care's response                         Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                        Verified Support
                        Mar 15, 2022
                        NSDL e-Governance Infrastructure Customer Care's response                         We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                        Verified Support
                        Mar 16, 2022
                        NSDL e-Governance Infrastructure Customer Care's response                         We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
                        View replies
                        PAN number - OWZPS3582J
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          R
                          Raghu14
                          Mar 3, 2022
                          Report
                          Copy

                          I tried to apply pan online at last step amount deducted but it shows status failed your amount will be refunded but still wont refunded second time also it repeated so please refund my amount
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          View replies
                          Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                          Reply
                          We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                          Reply
                          We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
                          Reply
                          Helpful
                          Found this helpful?
                          3 Comments
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            abhi@2001
                            from Thrissur, Kerala
                            Mar 3, 2022
                            Report
                            Copy

                            Unable to proceed pan application
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Ajeesh Sunil T S
                              Mar 2, 2022
                              Report
                              Copy

                              I have paid for taking e pan but after the successful payment the nsdl window was closed and never opened.

                              UPI reference number[protected]
                              And i am hereby asking for the refund.
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                Abhiraj Bhosale
                                from Noida, Uttar Pradesh
                                Mar 2, 2022
                                Report
                                Copy

                                Website: NSDL

                                I can't open my e-copy of pan card. It says that it could not process ny request and to try again after some time It's been 2 days since I'm trying to open the e-copy.
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  altamashbaig
                                  from Gaya, Bihar
                                  Mar 2, 2022
                                  Report
                                  Copy

                                  Address: Sanawad

                                  Token Number
                                  [protected]

                                  Transaction ID
                                  008878733521012022213901642781340184

                                  Mode of Payment UPI

                                  Emailed
                                  I correct my uncle pan card (AIEPR1708A) and pay money from my api payment. after 5 minutes i got message show me that application is rejected due to mismatch so i contacted with customer support of tin-nsdl and they suggest me that your money will be refunded within one week but after one week i got nothing in my account. Please provide me my refund.

                                  Request ID Sended by NSDL Website
                                  3156170

                                  Customer Care Drop my call after getting token number and call details
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    T
                                    Tulika2000
                                    from Chennai, Tamil Nadu
                                    Mar 1, 2022
                                    Report
                                    Copy

                                    I applied for the pan card and paid the fees through net banking but the e-KYC failed for some unknown reason and due to which it displayed the following message :
                                    Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.

                                    TOKEN NO. :[protected]
                                    DOB: 10/02/2000
                                    NAME: TULIKA CHAKRABORTY
                                    E MAIL: TULIKA.[protected]@GMAIL.COM
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    View replies
                                    Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                                    Reply
                                    We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                    Reply
                                    We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    3 Comments
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      Sharad_Gogna
                                      from New Delhi, Delhi
                                      Feb 28, 2022
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Dear PAN

                                      I Sharad Gogna with Pan card APKPG2633J and DOB 26/11/1985 has filled in the online form for correction of my father's name on my PAN card and I have received a token no. [protected] on my emai [protected]@gmail.com.

                                      After making payment, I received a message that "the request cannot be processed"

                                      I have made the payment of Rs. 107 through Paytm on 28th Feb 2022
                                      My transaction id/Ref No.:[protected]

                                      I haven't received any acknowledgement. Please do the needful and refund my amount and process the application.
                                      Also Please let me know now what is the procedure
                                      Apr 8, 2022
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 08, 2022
                                      NSDL e-Governance Infrastructure Customer Care's response                                       We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        R
                                        Riyanim
                                        Feb 28, 2022
                                        Report
                                        Copy

                                        Have done all step and pay money but didn't receive OTP

                                        My Temp Token No. [protected]
                                        Email id: [protected]@gmail.com
                                        Mobile: [protected]

                                        I have applied for pan card online with option e-kyc authentication through aadhar.
                                        The form was submitted successfully with correct details and payment made via Net banking. But i did not receive otp. Pan applied on 28.02.2022
                                        Please check this and revert at the earliest as this is urgent!

                                        Regards,
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        View replies
                                        Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                                        Reply
                                        We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
                                        Reply
                                        Helpful
                                        Found this helpful?
                                        2 Comments
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          UTI Infrastructure Technology & Services Limited [UTIITSL]
                                          1
                                          (1516)
                                          Effizent Seele
                                          1
                                          (22)
                                          Apply PAN India
                                          1
                                          (347)