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NSDL e-Governance Infrastructure Complaints & Reviews

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3.5
Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 35

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H
Hari@9
from Hyderabad, Andhra Pradesh
Dec 24, 2021
Resolved
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Hello Billdesk Team, I have complain Regarding Payment For "Request for Reprint of PAN Card". How ever it's seem to pay ₹50/- Fees For Reprint. After all I pay for it successfully.
But at last it's showing error like "Your Previous payment request has been cancelled. Kindly make another fresh payment"

Here's my payment details

Paid to Nsdl Billdesk
UPI ID: nsdl.[protected]@hdfcbank

Pait at 12:08 AM, 23 Dec 2021
UPI Ref No:[protected]

Please Billdesk Team Refund my Amount As soon as possible.

Thanking you.
+2 photos
Dec 28, 2021
Complaint marked as Resolved 
It's take approx 1 to 2 week but Team Bill Desk and NSDL Will refund my money which deducted for Re-print of PAN Card.
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Dec 28, 2021
NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
Verified Support
Dec 29, 2021
NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. Please let us know your email id.
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    M
    Md Shaukat
    Dec 22, 2021
    Resolved
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    Resolved

    My pan e-kyc otp limit get exceed

    Address: Runni saidpur

    Token no - [protected]
    Email - [protected]@gmail.com
    DOB - 01/01/1986

    My Pan E-Kyc/E-sign otp limit exceed, now i am not able to proceed further please suggest me what i can do next.

    Here it the error of notification when trying to re-apply.
    Incorrect OTP. You have exceed maximum number of limits to generate OTP. Hence you cannot proceed the application with e-KYC/e-sign mode....
    +1 photos
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    R
    ramgolshailesh
    Dec 22, 2021
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    Address: kirti Bhawan, CTS No. 335/2, Shilavihar Colony, S.No. 42/43, 3rd Floor, Paud Road, Kothrud, Pune, 411038, Maharashtra, India

    Since two months now I have applied for PAN for my daughter. She is 17yrs. I made this through online PAN agent. I sent all the document required to this agent by speed post. The Pan is still not approved ( Representative assessee details not given for minor. . The agent neither pick up the call nor his office is open. Agent mobile no [protected].
    Dear Sir / Madam,
    I have not received the Pan card as it was already processed on 23rd October. Please find the ack details.
    [protected]. Name Sneha Ramgol mobile no. [protected]. I have submitted my application at below but all the phone numbers of them are not working. No one is answering the phone.

    Online PAN Consultancy Services
    CorpLegal Business Solutions Private Limited.
    kirti Bhawan, CTS No. 335/2, Shilavihar Colony, S.No. 42/43, 3rd Floor,
    Paud Road, Kothrud, Pune, 411038, Maharashtra, India

    PAN application no : [protected].
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    View replies
    Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
    Reply
    Plz see the image attached

    Pan not received. no answering of phone calls - Comment #3935992 - Image #0
    Reply
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      D
      dvignesh
      Dec 21, 2021
      Resolved
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      Resolved

      ENPS registration - login/Payment error

      I have registered for eNPS on 20th Dec, 2021, While proceeding for payment, the session expired and when I tried to login with my Acknowledgement number, I am getting the following error;
      "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #"
      Please help

      My Acknowledgement...
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      V
      Vridhi Sachar
      Dec 20, 2021
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      I have newly registered with e-nps and allotted with pran. I have also completed by first subscription and completed e-sign verification with aadhar. But when i try to login to website with pran to set my i-pin for the first time i am getting the error - unauthorized user.

      Could you please check and fix the i-pin issue so that i can login to my account and do my subsequent contributions
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      View replies
      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
      Reply
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        S
        sandeep@12345667
        from Deoghar, Jharkhand
        Dec 17, 2021
        Resolved
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        I received a sms througg my mobile -[protected] on date:9.08.2021, nsdl team replied "Your PAN card has been dispatched on by Trackon Couriers Pvt. Ltd courier vide airway bill no.[protected], at the address for communication* indicated by you in the application. The PAN card will be delivered in due time.as per the status shown in the site .

        when i checked shipment status AWB Number[protected] on website: https://trackon.in/Tracking/t1/Single Tracking

        its Error! Request Failed due to reason, Not a Trackon AWB No / Invalid Reference No/. Old Shipment.

        PLEASE RESOLVE THIS QUERY
        Dec 18, 2021
        Complaint marked as Resolved 
        PAN CARD RECIEVED !
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Dec 17, 2021
        Updated by sandeep@12345667         I received a sms througg my mobile -[protected] on date:10.12.2021, nsdl team replied "Your PAN card has been dispatched on by Trackon Couriers Pvt. Ltd courier vide airway bill no.[protected], at the address for communication* indicated by you in the application. The PAN card will be delivered in due time.as per the status shown in the site .

        when i checked shipment status AWB Number[protected] on website: https://trackon.in/Tracking/t1/Single Tracking

        its Error! Request Failed due to reason, Not a Trackon AWB No / Invalid Reference No/. Old Shipment. (Screen shot attached).
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          P
          PraveenSharmadks
          from New Delhi, Delhi
          Dec 16, 2021
          Resolved
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          Resolved

          I had applied for a duplicate PAN card and the same was dispatched hrough Velex Logistics Pvt Ltd by AWB number [protected]. On checking the status of the courier on Dec 16 it is showing the status as delivered on 13th December. The PAN card however has not been received by me. The customer care number as provided on the website is also either switched or not being answered. It is requested that the PAN card be delivered to my address at the earliest.
          +2 photos
          Jan 23, 2022
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Dec 22, 2021
          NSDL e-Governance Infrastructure Customer Care's response           Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
          Verified Support
          Dec 23, 2021
          NSDL e-Governance Infrastructure Customer Care's response           We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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            B
            Bharti1509
            from Karnal, Haryana
            Dec 15, 2021
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            Address: Maharashtra

            I have filled all the details and at last m unable to do payment.. When I try to login through acknowledgment no. It shows " I'd is pending for confirmation payment gateway "

            Ack id is 11811403
            Dared 14/12/21
            Please resolve this issue ASAP.
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Dec 22, 2021
            NSDL e-Governance Infrastructure Customer Care's response             Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
            Dec 22, 2021
            Updated by Bharti1509             Hey,

            M still facing the same issue.
            Payment gateway for payment attempt against this acknowledgment number is awaited.

            Please look into this issue ASAP.
            Verified Support
            Dec 23, 2021
            NSDL e-Governance Infrastructure Customer Care's response             We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
            Dec 23, 2021
            Updated by Bharti1509             Hello,
            The mail id you have given.
            When I mailed on that it shows mail id does not exist.
            I am still stuck in payment gateway issue showing "ack number is awaiting"
            Ack no is 11811403
            Date 14/12/21
            DOB 18/02/1993

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              S
              suracg3
              Dec 15, 2021
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              Resolved

              I am an NRI working in the uae. I have demat account with nsdl with a UAE mobile number. Client ID 10386971. I tried to register to log in. But OTP not delivered to UAE mobile number. How can I solve this issue?

              Surendran Chirakkal
              [protected]@gmail.com
              Jan 24, 2022
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Dec 21, 2021
              NSDL e-Governance Infrastructure Customer Care's response               Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in
              Verified Support
              Dec 23, 2021
              NSDL e-Governance Infrastructure Customer Care's response               We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                P
                Parishram Naik S19-408
                Dec 14, 2021
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                I was applying for the PAN card on NSDL portal. But my Adhaar verification was unsuccessful. I made the payment and it was successful. It was written that "your money will be refunded within 7 days but I didn't received it yet.
                Token number: [protected]
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                View replies
                Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                Reply
                We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                  M
                  Mallikarjuna Birursatish
                  Dec 14, 2021
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                  Resolved

                  I was making a contribution of 50 thousand to my e-NPS account (National Pension System) through Bill Desk payment gateway today (Dec 13th, 2021) but the transaction failed before taking me to NPS confirmation page. Amount has been debited from my CITI bank account but not credited to my NPS account[protected]
                  Jan 26, 2022
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 22, 2021
                  NSDL e-Governance Infrastructure Customer Care's response                   Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                    O
                    Oh Hack
                    Dec 14, 2021
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                    Address: Hapoli Ziro

                    This is regarding a path to our now land locked plot.The path that lies inside the Assam rifle compound but which was used during /from British time.It was the only way that lead to our plot and was used by plots that is near our plot.Assam rifle closed this path and we have issue getting inside our plot as no one is ready to give us way to our plot...Assam rifle should help us get road to our plot as they have closed the one that we were using.

                    Thanks
                    Regards
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      R
                      rohit_123_
                      from Guna, Madhya Pradesh
                      Dec 14, 2021
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                      NPS PRAN generated but I'm not able to login as it says not found in database
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      View replies
                      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                        B
                        Bijit Sahu
                        Dec 14, 2021
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                        Resolved

                        Address: nalco nagar,angul, odisha

                        Hello,
                        i applied for pan card on 5th dec 2021 and its been 9 days, my pan card hasn't yet been delivered and when i checked the delivery status on the official nsdl site it showed no record found though i have the receipt and e-mail verification message of nsdl itself.
                        So please to try to update my order on the database as soon as possible and
                        process my order request.
                        Thank you.
                        Mar 19, 2023
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        View replies
                        Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                        Reply
                        We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                          E
                          Ekram12
                          from Dhubri, Assam
                          Dec 14, 2021
                          Resolved
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                          Resolved

                          28142845/46/47/48/49

                          Address: Vill Tiamari pt 2 PO Tiamari PS Gauripur Dist Dhubri

                          Sir please check my Application...
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                          Pradeep061988
                          Dec 13, 2021
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                          Hi All,

                          Recently I have registered myself in an NPS account. I have got the PRAN number, welcome kit and Payment receipt but when I try to reset ipin it is showing the is not found in the database/unauthorised. could you please help me with this? thanks in advance.
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          View replies
                          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                            M
                            Manali Kaushik
                            from Faridabad, Haryana
                            Dec 11, 2021
                            Resolved
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                            Resolved

                            Sir, this is manali it's about more than 5 months as I applied for pan card but yet not received . As I received a mail by your side regarding my ack number so here I m providing u my all details and expect fast and truly response by your side .
                            +1 photos
                            Jan 23, 2022
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 15, 2021
                            NSDL e-Governance Infrastructure Customer Care's response                             Regarding obtaining the physical card/ PAN card reprinting, the details are made available on NSDL e-Gov website. Please refer the links provided. Click here to know the Process/guidelines: https://www.tin-nsdl.com/downloads/Online_PAN_Application_Final_Brief_process_March_14_2019.pdf Click here to apply: https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html
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                              J
                              Jiturocs
                              Dec 11, 2021
                              Resolved
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                              Resolved

                              Dear Sir,

                              I just got registered in APY through Kotak Mahindra bank & bank has provided me the PRAN. But with this PRAN i couldn't be able to login in Atal Pension Yojana & NPS Lite. Whenever i try to login got a messages as " Details Mismatch". I want to track my contribution & related details online on App. But i couldn't do this. Kindly request you to resolve this issue.

                              Please find below my details:

                              Name: Jitender
                              APY PRAN:[protected]
                              Mobile: [protected]
                              Email: cma.[protected]@gmail.com
                              +2 photos
                              Jan 18, 2022
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 15, 2021
                              NSDL e-Governance Infrastructure Customer Care's response                               Your concern is being analysed and the status will be sent to the registered email address available in the NPS database.
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                                P
                                Piyush P Singh
                                from Aurangabad, Maharashtra
                                Dec 10, 2021
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                                After completing all the steps of the PAN Application, the last step was AADHAR Authentication for e-sign. But after entering my AADHAR number and clicking on "Get OTP", I didn't receive one. I checked the network connectivity of my registered number and also restarted the phone but nothing happened.
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                View replies
                                Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                                Reply
                                We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                                  T
                                  Tekendra Sanodiya
                                  Dec 8, 2021
                                  Resolved
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                                  Resolved

                                  Website: www.onlineservices.nsdl.com

                                  I do not get refund from NSDL e-Governance Infrastructure.
                                  Applied for Pan Card on 28 November, because of some issue the process after transaction is failed so the message come on my screen that your amount (Rs 106.90) get refunded on 7 working day, but I won't get my refund.
                                  My token no. is [protected]
                                  Email I'd is [protected]@gmail.com
                                  DOB = 31/03/2001
                                  Please help me for the refund.
                                  +1 photos
                                  Jan 24, 2022
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 14, 2021
                                  NSDL e-Governance Infrastructure Customer Care's response                                   This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                                  Verified Support
                                  Dec 16, 2021
                                  NSDL e-Governance Infrastructure Customer Care's response                                   We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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