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3.5
Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 35

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P
Poorna Kumar
Dec 24, 2021
Resolved
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To whom it may concern,

Hi, i applied PAN card for my grandmother through NSDL website, there i provide all necessary documents and payment fees as well but it wasn't successfull, they asking to appear in online PAN center for getting PAN approval due to some mismatch in Name/ Gender/ Date of Birth/ Name as per Aadhaar, my grandmother not able to travel much distance since PAN service center is 40kms from my location. Kindly please help in this situation
+1 photos
Feb 3, 2022
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Dec 28, 2021
NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
Verified Support
Dec 31, 2021
NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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hello, please respond
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    H
    Hari@9
    from Hyderabad, Andhra Pradesh
    Dec 24, 2021
    Resolved
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    Resolved

    Hello Billdesk Team, I have complain Regarding Payment For "Request for Reprint of PAN Card". How ever it's seem to pay ₹50/- Fees For Reprint. After all I pay for it successfully.
    But at last it's showing error like "Your Previous payment request has been cancelled. Kindly make another fresh payment"

    Here's my payment details

    Paid to Nsdl Billdesk
    UPI ID: nsdl.[protected]@hdfcbank

    Pait at 12:08 AM, 23 Dec 2021
    UPI Ref No:[protected]

    Please Billdesk Team Refund my Amount As soon as possible.

    Thanking you.
    +2 photos
    Dec 28, 2021
    Complaint marked as Resolved 
    It's take approx 1 to 2 week but Team Bill Desk and NSDL Will refund my money which deducted for Re-print of PAN Card.
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Dec 28, 2021
    NSDL e-Governance Infrastructure Customer Care's response     This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
    Verified Support
    Dec 29, 2021
    NSDL e-Governance Infrastructure Customer Care's response     Inconvenience caused is highly regretted. Please let us know your email id.
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      M
      Md Shaukat
      Dec 22, 2021
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      Resolved

      My pan e-kyc otp limit get exceed

      Address: Runni saidpur

      Token no - [protected]
      Email - [protected]@gmail.com
      DOB - 01/01/1986

      My Pan E-Kyc/E-sign otp limit exceed, now i am not able to proceed further please suggest me what i can do next.

      Here it the error of notification when trying to re-apply.
      Incorrect OTP. You have exceed maximum number of limits to generate OTP. Hence you cannot proceed the application with e-KYC/e-sign mode....
      +1 photos
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      R
      ramgolshailesh
      Dec 22, 2021
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      Address: kirti Bhawan, CTS No. 335/2, Shilavihar Colony, S.No. 42/43, 3rd Floor, Paud Road, Kothrud, Pune, 411038, Maharashtra, India

      Since two months now I have applied for PAN for my daughter. She is 17yrs. I made this through online PAN agent. I sent all the document required to this agent by speed post. The Pan is still not approved ( Representative assessee details not given for minor. . The agent neither pick up the call nor his office is open. Agent mobile no [protected].
      Dear Sir / Madam,
      I have not received the Pan card as it was already processed on 23rd October. Please find the ack details.
      [protected]. Name Sneha Ramgol mobile no. [protected]. I have submitted my application at below but all the phone numbers of them are not working. No one is answering the phone.

      Online PAN Consultancy Services
      CorpLegal Business Solutions Private Limited.
      kirti Bhawan, CTS No. 335/2, Shilavihar Colony, S.No. 42/43, 3rd Floor,
      Paud Road, Kothrud, Pune, 411038, Maharashtra, India

      PAN application no : [protected].
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      View replies
      Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
      Reply
      Plz see the image attached

      Pan not received. no answering of phone calls - Comment #3935992 - Image #0
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        D
        dvignesh
        Dec 21, 2021
        Resolved
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        Resolved

        ENPS registration - login/Payment error

        I have registered for eNPS on 20th Dec, 2021, While proceeding for payment, the session expired and when I tried to login with my Acknowledgement number, I am getting the following error;
        "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #"
        Please help

        My Acknowledgement...
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        V
        Vridhi Sachar
        Dec 20, 2021
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        I have newly registered with e-nps and allotted with pran. I have also completed by first subscription and completed e-sign verification with aadhar. But when i try to login to website with pran to set my i-pin for the first time i am getting the error - unauthorized user.

        Could you please check and fix the i-pin issue so that i can login to my account and do my subsequent contributions
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        View replies
        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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          S
          sandeep@12345667
          from Deoghar, Jharkhand
          Dec 17, 2021
          Resolved
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          I received a sms througg my mobile -[protected] on date:9.08.2021, nsdl team replied "Your PAN card has been dispatched on by Trackon Couriers Pvt. Ltd courier vide airway bill no.[protected], at the address for communication* indicated by you in the application. The PAN card will be delivered in due time.as per the status shown in the site .

          when i checked shipment status AWB Number[protected] on website: https://trackon.in/Tracking/t1/Single Tracking

          its Error! Request Failed due to reason, Not a Trackon AWB No / Invalid Reference No/. Old Shipment.

          PLEASE RESOLVE THIS QUERY
          Dec 18, 2021
          Complaint marked as Resolved 
          PAN CARD RECIEVED !
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Dec 17, 2021
          Updated by sandeep@12345667           I received a sms througg my mobile -[protected] on date:10.12.2021, nsdl team replied "Your PAN card has been dispatched on by Trackon Couriers Pvt. Ltd courier vide airway bill no.[protected], at the address for communication* indicated by you in the application. The PAN card will be delivered in due time.as per the status shown in the site .

          when i checked shipment status AWB Number[protected] on website: https://trackon.in/Tracking/t1/Single Tracking

          its Error! Request Failed due to reason, Not a Trackon AWB No / Invalid Reference No/. Old Shipment. (Screen shot attached).
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            P
            PraveenSharmadks
            from New Delhi, Delhi
            Dec 16, 2021
            Resolved
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            Resolved

            I had applied for a duplicate PAN card and the same was dispatched hrough Velex Logistics Pvt Ltd by AWB number [protected]. On checking the status of the courier on Dec 16 it is showing the status as delivered on 13th December. The PAN card however has not been received by me. The customer care number as provided on the website is also either switched or not being answered. It is requested that the PAN card be delivered to my address at the earliest.
            +2 photos
            Jan 23, 2022
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Dec 22, 2021
            NSDL e-Governance Infrastructure Customer Care's response             Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
            Verified Support
            Dec 23, 2021
            NSDL e-Governance Infrastructure Customer Care's response             We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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              B
              Bharti1509
              from Karnal, Haryana
              Dec 15, 2021
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              Address: Maharashtra

              I have filled all the details and at last m unable to do payment.. When I try to login through acknowledgment no. It shows " I'd is pending for confirmation payment gateway "

              Ack id is 11811403
              Dared 14/12/21
              Please resolve this issue ASAP.
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Dec 22, 2021
              NSDL e-Governance Infrastructure Customer Care's response               Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
              Dec 22, 2021
              Updated by Bharti1509               Hey,

              M still facing the same issue.
              Payment gateway for payment attempt against this acknowledgment number is awaited.

              Please look into this issue ASAP.
              Verified Support
              Dec 23, 2021
              NSDL e-Governance Infrastructure Customer Care's response               We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
              Dec 23, 2021
              Updated by Bharti1509               Hello,
              The mail id you have given.
              When I mailed on that it shows mail id does not exist.
              I am still stuck in payment gateway issue showing "ack number is awaiting"
              Ack no is 11811403
              Date 14/12/21
              DOB 18/02/1993

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                S
                suracg3
                Dec 15, 2021
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                Resolved

                I am an NRI working in the uae. I have demat account with nsdl with a UAE mobile number. Client ID 10386971. I tried to register to log in. But OTP not delivered to UAE mobile number. How can I solve this issue?

                Surendran Chirakkal
                [protected]@gmail.com
                Jan 24, 2022
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Dec 21, 2021
                NSDL e-Governance Infrastructure Customer Care's response                 Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in
                Verified Support
                Dec 23, 2021
                NSDL e-Governance Infrastructure Customer Care's response                 We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                  P
                  Parishram Naik S19-408
                  Dec 14, 2021
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                  I was applying for the PAN card on NSDL portal. But my Adhaar verification was unsuccessful. I made the payment and it was successful. It was written that "your money will be refunded within 7 days but I didn't received it yet.
                  Token number: [protected]
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  View replies
                  Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                  Reply
                  We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                    M
                    Mallikarjuna Birursatish
                    Dec 14, 2021
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                    Resolved

                    I was making a contribution of 50 thousand to my e-NPS account (National Pension System) through Bill Desk payment gateway today (Dec 13th, 2021) but the transaction failed before taking me to NPS confirmation page. Amount has been debited from my CITI bank account but not credited to my NPS account[protected]
                    Jan 26, 2022
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 22, 2021
                    NSDL e-Governance Infrastructure Customer Care's response                     Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                      O
                      Oh Hack
                      Dec 14, 2021
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                      Address: Hapoli Ziro

                      This is regarding a path to our now land locked plot.The path that lies inside the Assam rifle compound but which was used during /from British time.It was the only way that lead to our plot and was used by plots that is near our plot.Assam rifle closed this path and we have issue getting inside our plot as no one is ready to give us way to our plot...Assam rifle should help us get road to our plot as they have closed the one that we were using.

                      Thanks
                      Regards
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        R
                        rohit_123_
                        from Guna, Madhya Pradesh
                        Dec 14, 2021
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                        NPS PRAN generated but I'm not able to login as it says not found in database
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                          B
                          Bijit Sahu
                          Dec 14, 2021
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                          Resolved

                          Address: nalco nagar,angul, odisha

                          Hello,
                          i applied for pan card on 5th dec 2021 and its been 9 days, my pan card hasn't yet been delivered and when i checked the delivery status on the official nsdl site it showed no record found though i have the receipt and e-mail verification message of nsdl itself.
                          So please to try to update my order on the database as soon as possible and
                          process my order request.
                          Thank you.
                          Mar 19, 2023
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          View replies
                          Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                          Reply
                          We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                            E
                            Ekram12
                            from Dhubri, Assam
                            Dec 14, 2021
                            Resolved
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                            Resolved

                            28142845/46/47/48/49

                            Address: Vill Tiamari pt 2 PO Tiamari PS Gauripur Dist Dhubri

                            Sir please check my Application...
                            +1 photos
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                            Pradeep061988
                            Dec 13, 2021
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                            Hi All,

                            Recently I have registered myself in an NPS account. I have got the PRAN number, welcome kit and Payment receipt but when I try to reset ipin it is showing the is not found in the database/unauthorised. could you please help me with this? thanks in advance.
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                              M
                              Manali Kaushik
                              from Faridabad, Haryana
                              Dec 11, 2021
                              Resolved
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                              Resolved

                              Sir, this is manali it's about more than 5 months as I applied for pan card but yet not received . As I received a mail by your side regarding my ack number so here I m providing u my all details and expect fast and truly response by your side .
                              +1 photos
                              Jan 23, 2022
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 15, 2021
                              NSDL e-Governance Infrastructure Customer Care's response                               Regarding obtaining the physical card/ PAN card reprinting, the details are made available on NSDL e-Gov website. Please refer the links provided. Click here to know the Process/guidelines: https://www.tin-nsdl.com/downloads/Online_PAN_Application_Final_Brief_process_March_14_2019.pdf Click here to apply: https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html
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                                J
                                Jiturocs
                                Dec 11, 2021
                                Resolved
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                                Resolved

                                Dear Sir,

                                I just got registered in APY through Kotak Mahindra bank & bank has provided me the PRAN. But with this PRAN i couldn't be able to login in Atal Pension Yojana & NPS Lite. Whenever i try to login got a messages as " Details Mismatch". I want to track my contribution & related details online on App. But i couldn't do this. Kindly request you to resolve this issue.

                                Please find below my details:

                                Name: Jitender
                                APY PRAN:[protected]
                                Mobile: [protected]
                                Email: cma.[protected]@gmail.com
                                +2 photos
                                Jan 18, 2022
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 15, 2021
                                NSDL e-Governance Infrastructure Customer Care's response                                 Your concern is being analysed and the status will be sent to the registered email address available in the NPS database.
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                                  P
                                  Piyush P Singh
                                  from Aurangabad, Maharashtra
                                  Dec 10, 2021
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                                  After completing all the steps of the PAN Application, the last step was AADHAR Authentication for e-sign. But after entering my AADHAR number and clicking on "Get OTP", I didn't receive one. I checked the network connectivity of my registered number and also restarted the phone but nothing happened.
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  View replies
                                  Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                                  Reply
                                  We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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