NSDL e-Governance Infrastructure Complaints & Reviews

Sir i have taken Atal pension yojana. every year amt is deducted from my bank account. my no which was provided for atal pension yojana is lost and i cannot retrieve it due to which i am unable to login because it require OTP I have also not provided my gmail back then. i have tried contacting nsdl complaint no but i am unable to do so. Pls help me regarding this issue

Feb 11, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2021

NSDL e-Governance Infrastructure Customer Care's response Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.

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My Pan card has been dispatched on 13-Dec-2021 by trackon couriers. My Airwaybill no is[protected], to the address i meantioned in the application.while tracking it shows my pan card has been dispatched but i havent received yet. its been 14 days already. Please kindly check and give updates regarding this

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Dec 28, 2021

Verified Support

Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Dec 31, 2021

Verified Support

We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

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Applied for pan card application got rejected but money got deducted from paytm account.

Feb 12, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2021

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.

Verified Support

Jan 03, 2022

NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

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I was in the process of registering for NPS account. I updated my details and uploaded the required documents. Then I tried to make payment and payment also successful from bank, Amount deducted against it. Now I am trying to login using my acknowledgement id and date, but I am getting following error -

"The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #"

Ack id : 11823020
Ack date : 21/12/2021

Jan 31, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2021

NSDL e-Governance Infrastructure Customer Care's response Response to your query has been sent to the registered email address available in the NPS database. For any further information, kindly call us at[protected] or register a query at https://npscra.nsdl.co.in/Log-yourgrievance.php.

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My pan card was dispatched via velex logistics on 14th december 2021, But i didn't received my pan card till now (25/12/2021) and the delivery status was showing the shipment was delivered on 22nd december 2021 but i didn't even recived it, and the contact numbers given in the message are switched off and another is not even working.

And also i checked the receivers details ot showing recived by [my name] and phone number as 123456 and also the website was not providing me any POD(proof of delivery) to check complete details.

How could the delivery person do that on the unique id PAN, that too on government courier, without even contacting me after "out for delivery", the "shipment was delivered " was updated on the website

I Need my PAN its urgent for me, and also i want to know about my physical pan card was secured or not, which was not delivered to me.

Dec 30, 2021

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2021

NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.

Dec 30, 2021

Updated by Appanna Babu Recived my pan.
Thank you

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Unable to complete pending Registration as it is continuously showing as below:
"The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #"

I have also logged a grievance at https://npscra.nsdl.co.in/Log-your-grievance.php, but still not solved

Acknowledgement No: 11825318
Acknowledgement Date: 22/12/2021

Grievance Token: 10852682

Jan 29, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2021

NSDL e-Governance Infrastructure Customer Care's response Response to your query has been sent to the registered email address available in the NPS database. For any further information, kindly call us at[protected] or register a query at https://npscra.nsdl.co.in/Log-yourgrievance.php.

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To whom it may concern,

Hi, i applied PAN card for my grandmother through NSDL website, there i provide all necessary documents and payment fees as well but it wasn't successfull, they asking to appear in online PAN center for getting PAN approval due to some mismatch in Name/ Gender/ Date of Birth/ Name as per Aadhaar, my grandmother not able to travel much distance since PAN service center is 40kms from my location. Kindly please help in this situation

Feb 3, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2021

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.

Verified Support

Dec 31, 2021

NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

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P

Poorna Kumar

Dec 27, 2021

hello, please respond

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Hello Billdesk Team, I have complain Regarding Payment For "Request for Reprint of PAN Card". How ever it's seem to pay ₹50/- Fees For Reprint. After all I pay for it successfully.
But at last it's showing error like "Your Previous payment request has been cancelled. Kindly make another fresh payment"

Here's my payment details

Paid to Nsdl Billdesk
UPI ID: nsdl.[protected]@hdfcbank

Pait at 12:08 AM, 23 Dec 2021
UPI Ref No:[protected]

Please Billdesk Team Refund my Amount As soon as possible.

Thanking you.

Dec 28, 2021

Complaint marked as Resolved

It's take approx 1 to 2 week but Team Bill Desk and NSDL Will refund my money which deducted for Re-print of PAN Card.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2021

NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.

Verified Support

Dec 29, 2021

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. Please let us know your email id.

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Address: Runni saidpur

Token no - [protected]
Email - [protected]@gmail.com
DOB - 01/01/1986

My Pan E-Kyc/E-sign otp limit exceed, now i am not able to proceed further please suggest me what i can do next.

Here it the error of notification when trying to re-apply.
Incorrect OTP. You have exceed maximum number of limits to generate OTP. Hence you cannot proceed the application with e-KYC/e-sign mode....

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Address: kirti Bhawan, CTS No. 335/2, Shilavihar Colony, S.No. 42/43, 3rd Floor, Paud Road, Kothrud, Pune, 411038, Maharashtra, India

Since two months now I have applied for PAN for my daughter. She is 17yrs. I made this through online PAN agent. I sent all the document required to this agent by speed post. The Pan is still not approved ( Representative assessee details not given for minor. . The agent neither pick up the call nor his office is open. Agent mobile no [protected].
Dear Sir / Madam,
I have not received the Pan card as it was already processed on 23rd October. Please find the ack details.
[protected]. Name Sneha Ramgol mobile no. [protected]. I have submitted my application at below but all the phone numbers of them are not working. No one is answering the phone.

Online PAN Consultancy Services
CorpLegal Business Solutions Private Limited.
kirti Bhawan, CTS No. 335/2, Shilavihar Colony, S.No. 42/43, 3rd Floor,
Paud Road, Kothrud, Pune, 411038, Maharashtra, India

PAN application no : [protected].

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Dec 24, 2021

Verified Support

Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.

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R

ramgolshailesh

Dec 24, 2021

Plz see the image attached

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I have registered for eNPS on 20th Dec, 2021, While proceeding for payment, the session expired and when I tried to login with my Acknowledgement number, I am getting the following error;
"The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #"
Please help

My Acknowledgement...

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I have newly registered with e-nps and allotted with pran. I have also completed by first subscription and completed e-sign verification with aadhar. But when i try to login to website with pran to set my i-pin for the first time i am getting the error - unauthorized user.

Could you please check and fix the i-pin issue so that i can login to my account and do my subsequent contributions

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Dec 28, 2021

Verified Support

Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.

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I received a sms througg my mobile -[protected] on date:9.08.2021, nsdl team replied "Your PAN card has been dispatched on by Trackon Couriers Pvt. Ltd courier vide airway bill no.[protected], at the address for communication* indicated by you in the application. The PAN card will be delivered in due time.as per the status shown in the site .

when i checked shipment status AWB Number[protected] on website: https://trackon.in/Tracking/t1/Single Tracking

its Error! Request Failed due to reason, Not a Trackon AWB No / Invalid Reference No/. Old Shipment.

PLEASE RESOLVE THIS QUERY

Dec 18, 2021

Complaint marked as Resolved

PAN CARD RECIEVED !

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Dec 17, 2021

Updated by sandeep@12345667 I received a sms througg my mobile -[protected] on date:10.12.2021, nsdl team replied "Your PAN card has been dispatched on by Trackon Couriers Pvt. Ltd courier vide airway bill no.[protected], at the address for communication* indicated by you in the application. The PAN card will be delivered in due time.as per the status shown in the site .

when i checked shipment status AWB Number[protected] on website: https://trackon.in/Tracking/t1/Single Tracking

its Error! Request Failed due to reason, Not a Trackon AWB No / Invalid Reference No/. Old Shipment. (Screen shot attached).

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I had applied for a duplicate PAN card and the same was dispatched hrough Velex Logistics Pvt Ltd by AWB number [protected]. On checking the status of the courier on Dec 16 it is showing the status as delivered on 13th December. The PAN card however has not been received by me. The customer care number as provided on the website is also either switched or not being answered. It is requested that the PAN card be delivered to my address at the earliest.

Jan 23, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2021

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.

Verified Support

Dec 23, 2021

NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

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Address: Maharashtra

I have filled all the details and at last m unable to do payment.. When I try to login through acknowledgment no. It shows " I'd is pending for confirmation payment gateway "

Ack id is 11811403
Dared 14/12/21
Please resolve this issue ASAP.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2021

NSDL e-Governance Infrastructure Customer Care's response Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.

Dec 22, 2021

Updated by Bharti1509 Hey,

M still facing the same issue.
Payment gateway for payment attempt against this acknowledgment number is awaited.

Please look into this issue ASAP.

Verified Support

Dec 23, 2021

NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

Dec 23, 2021

Updated by Bharti1509 Hello,
The mail id you have given.
When I mailed on that it shows mail id does not exist.
I am still stuck in payment gateway issue showing "ack number is awaiting"
Ack no is 11811403
Date 14/12/21
DOB 18/02/1993

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I am an NRI working in the uae. I have demat account with nsdl with a UAE mobile number. Client ID 10386971. I tried to register to log in. But OTP not delivered to UAE mobile number. How can I solve this issue?

Surendran Chirakkal
[protected]@gmail.com

Jan 24, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2021

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in

Verified Support

Dec 23, 2021

NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

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I was applying for the PAN card on NSDL portal. But my Adhaar verification was unsuccessful. I made the payment and it was successful. It was written that "your money will be refunded within 7 days but I didn't received it yet.
Token number: [protected]

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Dec 22, 2021

Verified Support

Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.

Reply

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Dec 23, 2021

Verified Support

We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

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I was making a contribution of 50 thousand to my e-NPS account (National Pension System) through Bill Desk payment gateway today (Dec 13th, 2021) but the transaction failed before taking me to NPS confirmation page. Amount has been debited from my CITI bank account but not credited to my NPS account[protected]

Jan 26, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2021

NSDL e-Governance Infrastructure Customer Care's response Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Address: Hapoli Ziro

This is regarding a path to our now land locked plot.The path that lies inside the Assam rifle compound but which was used during /from British time.It was the only way that lead to our plot and was used by plots that is near our plot.Assam rifle closed this path and we have issue getting inside our plot as no one is ready to give us way to our plot...Assam rifle should help us get road to our plot as they have closed the one that we were using.

Thanks
Regards

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NPS PRAN generated but I'm not able to login as it says not found in database

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

NSDL e-Governance Infrastructure Complaints & Reviews

File a complaint to NSDL e-Governance Infrastructure

NSDL e-Governance Infrastructure reviews & complaints page 35

Atal Pension Yojana not able to login

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Permanent Account Number Dispatch Status

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Pan card esign

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Not able to complete NPS account opening process

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Pan card was not received by me

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NPS Registration - Payment Gateway Issue

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I am complaining for not approving PAN application even all details provided

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Money Deducted but transaction failed in NSDL

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My pan e-kyc otp limit get exceed

Pan not received. no answering of phone calls

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ENPS registration - login/Payment error

Initial Password Set up for new registered user

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Pan status not showing

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Pan card not received by Velex Logistics Pvt Ltd

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Issue with payment gateway

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Otp not getting in uae

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Didn't received the refund.

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Money not credited to my NPS account - 110181166947

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Regarding a road that was blocked

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NPS PRAN generated but not found in database

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