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NSDL e-Governance Infrastructure Complaints & Reviews

www.nsdl.co.in

3.5

Updated: Jan 16, 2026

Complaints 5318

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3581

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NSDL e-Governance Infrastructure reviews & complaints page 36

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Address: nalco nagar,angul, odisha

Hello,
i applied for pan card on 5th dec 2021 and its been 9 days, my pan card hasn't yet been delivered and when i checked the delivery status on the official nsdl site it showed no record found though i have the receipt and e-mail verification message of nsdl itself.
So please to try to update my order on the database as soon as possible and
process my order request.
Thank you.

Mar 19, 2023

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Dec 22, 2021

Verified Support

Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Dec 23, 2021

Verified Support

We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

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Address: Vill Tiamari pt 2 PO Tiamari PS Gauripur Dist Dhubri

Sir please check my Application...

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Hi All,

Recently I have registered myself in an NPS account. I have got the PRAN number, welcome kit and Payment receipt but when I try to reset ipin it is showing the is not found in the database/unauthorised. could you please help me with this? thanks in advance.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Dec 15, 2021

Verified Support

Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Sir, this is manali it's about more than 5 months as I applied for pan card but yet not received . As I received a mail by your side regarding my ack number so here I m providing u my all details and expect fast and truly response by your side .

Jan 23, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2021

NSDL e-Governance Infrastructure Customer Care's response Regarding obtaining the physical card/ PAN card reprinting, the details are made available on NSDL e-Gov website. Please refer the links provided. Click here to know the Process/guidelines: https://www.tin-nsdl.com/downloads/Online_PAN_Application_Final_Brief_process_March_14_2019.pdf Click here to apply: https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

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Dear Sir,

I just got registered in APY through Kotak Mahindra bank & bank has provided me the PRAN. But with this PRAN i couldn't be able to login in Atal Pension Yojana & NPS Lite. Whenever i try to login got a messages as " Details Mismatch". I want to track my contribution & related details online on App. But i couldn't do this. Kindly request you to resolve this issue.

Please find below my details:

Name: Jitender
APY PRAN:[protected]
Mobile: [protected]
Email: cma.[protected]@gmail.com

Jan 18, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Dec 15, 2021

NSDL e-Governance Infrastructure Customer Care's response Your concern is being analysed and the status will be sent to the registered email address available in the NPS database.

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After completing all the steps of the PAN Application, the last step was AADHAR Authentication for e-sign. But after entering my AADHAR number and clicking on "Get OTP", I didn't receive one. I checked the network connectivity of my registered number and also restarted the phone but nothing happened.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Dec 15, 2021

Verified Support

Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Dec 17, 2021

Verified Support

We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

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Website: www.onlineservices.nsdl.com

I do not get refund from NSDL e-Governance Infrastructure.
Applied for Pan Card on 28 November, because of some issue the process after transaction is failed so the message come on my screen that your amount (Rs 106.90) get refunded on 7 working day, but I won't get my refund.
My token no. is [protected]
Email I'd is [protected]@gmail.com
DOB = 31/03/2001
Please help me for the refund.

Jan 24, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2021

NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.

Verified Support

Dec 16, 2021

NSDL e-Governance Infrastructure Customer Care's response We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.

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Dear Sir/Mam
I had speed posted all my documents for new PAN card on November 26th 2021 from RK Puram, New Delhi. While tracking my consignment I found out that it had already been delivered to the NDSL office in Kamala Mills, Mumbai on November 30, 2021. But while tracking my acknowledgement number they say that they have not received it yet. I am having a lot of problems because of this. Please help me !
Nayanshree Singh
Employee of D-Rev India, Avanta complex, southern park mall, district center, Saket, 110017
[protected]@gmail.com

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2021

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.

Verified Support

Dec 14, 2021

NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

Dec 14, 2021

Updated by Nainshri N-[protected]

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Hi!
I have received update in the NSDL site that the PAN Card is delivered through Trackon couriers and the AWB number is shared. However, that is not visible in the Trackon Courier tracking could you please help.

Acknowledgement No: [protected]

regards
sandip

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Dec 9, 2021

Verified Support

Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.

Sandip Khazanchi's [Complaint's author] reply, Dec 10, 2021

Acknowledgement No: 8820 3519 6473 701

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Its been one week that I got message from nsdl that my pan has dispatched with awb[protected] by Trackon Couriers Pvt. Ltd. This is the 8th day and I tried to track it but the website still showed that it's an invalid AWB no. Why this website os so irresponsible. I have my reasons and I need my pan card urgently. Please consider this and deliver my item as soon as possible. I request you to to please change the courier service to deliver my pan in time.

Dec 9, 2021

Complaint marked as Resolved

Issue has been resolved. NSDL has changed the courier service to indiapost. If you have the same problem then tweet NSDL on Twitter or mail them through [email protected], [email protected]. NSDL will resolve your queries soon enough. And don't try to mail or call the Trackon services because they don't care about your concern and neither they rply on anything. Thats the worst courier company I have seen. And I will update when my pan is delivered.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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I have registered in NPS scheme. My PRAN is generated but not found in database. I cannot login to check my details.

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I made payment all things done but after payment i m not getting otp for esign what to do

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My PRAN number generated as[protected] on dated 28/11/1986.
But while login getting PRAN not found in database error.

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I have filled an application for name change in PAN to update my marital status on 29th October. The Acknowledgement number is N-[protected].
On 18th November I received a SMS from NSDLTN stating data correction is updated and card is sent by VELEX AWB [protected].
On 19th November the COURIER website tracking shows it has reached Nehrunagar. The Velex toll free number Mumbai does not pick up calls and the number of branch mentioned on Google of Ellisbridge, Navrangpura, Vadaj, Satellite, etc. are invalid or wrong number or switch off. I have mailed the courier company [protected]@kerryindevexpress.com as well but there is no response. Kindly help me get my PAN card.

Nov 29, 2021

Complaint marked as Resolved

PAN card is received today. Thank you

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2021

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.

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It's about more than 3 months but I didn't receive a pan card or even any of information regarding this. Even after doing complaint many times no one is going to resolve it I even tried to call customer service . When I get my pan card ? Can anyone answer ?

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2021

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.

Verified Support

Dec 03, 2021

NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

Dec 04, 2021

Updated by Manali Kaushik [protected]

Dec 09, 2021

Updated by Manali Kaushik Here is my ack no.
Manali

Dec 09, 2021

Updated by Manali Kaushik I m waiting for your response ..
And when I get my pan card?

Dec 13, 2021

Updated by Manali Kaushik Here i provide u my alll details regarding my pan card

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M

Manali Kaushik

from Faridabad, Haryana

Dec 9, 2021

I will give u my whole information regarding my pan card which u want to know.

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Address: Chhend Colony Phase-1 Plot No-E/133, Rourkela.

I have made a correction requested on 25th November 2021, Money was deducted from my account but Transaction failed. I want to know when will I get back my deducted money. When I ask the customer service representative about the money that has been oninked, they pass the time and say that it will come. And this cycle is going on for the last 3 days. I want the answer that when they do not take time to deduct money, then why do these crooks take time to return it?PAN Application - token. No. [protected] dated :[protected]:00:51.57

Jan 5, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Nov 27, 2021

Updated by Prasenjeet Sengupta I have made a correction requested on 25th November 2021, Money was deducted from my account but Transaction failed. I want to know when will I get back my deducted money. When I ask the customer service representative about the money that has been oninked, they pass the time and say that it will come. And this cycle is going on for the last 3 days. I want the answer that when they do not take time to deduct money, then why do these crooks take time to return it?PAN Application - token. No. [protected] dated :[protected]:00:51.57

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Nov 30, 2021

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.

Verified Support

Dec 03, 2021

NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

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Website: enps.nsdl.com/eNPS/NationalPensionSystem.html

I have registered my nps account with NSDL-CRA for tier 1 type. I have received pran no. But while setting ipin or while login, i am getting error as PRAN not found in database. with provided pran no. in nsdl nps site.

I am not able to access with provided PRAN No. I have registered my nps account on 26/11/2021.

Please find my details :

Name : Jitendra Kishorbhai Kakwani
Date Of Birth : 16/06/1990
PRAN No. :[protected]
Contact No. : [protected]
Email ID : [protected]@gmail.com

Please help on this issue as unable to check my contribution or make further contribution for tier 1. Resolve this issue as soon as possible.

Let me know or contact me in case of any issue or query.

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Dear Sir/ Madam,

I am a regular contributory of APY scheme, but have not received any PRAN card or number. Please let me know my PRAN for future references.

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Address: Trade World, A wing, 4th Floor, Kamala Mills Compound, Lower Parel, Mumbai - 400013

Hi, I have applied for new pan card since 6 days passed away, I am not able to see status in NSDL Website and I have not received any email.
In Website it's showing: Your application is under process at NSDL - TIN Facilitation Center.You may contact TIN FC[protected]/46/47/48/49 where the application was submitted by you.

Please check and revert back.
N-[protected]

Jan 18, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2021

NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.

Verified Support

Dec 03, 2021

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.

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Address: Assam

Sir I submit my application successfully and pay the fee 100 rupee successfully for the current vacency exam 2021.
But now the problem is that we can not download the admit card.
please resolve my problems as soon as possible.

Thank you.

email [protected]@gmail.com

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