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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 39

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G
Gink
Oct 14, 2021
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I am not receiving otp in my last nsdl signature service page
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Please initiate a fresh transaction and share the transaction ID if the issue persists.
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    Shreenath Bharadwaj
    Oct 13, 2021
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    I have applied for pan card online with option e-kyc authentication through aadhaar. The details were submitted successfully and the payment was also made through debit card on 13.10.2021. But i haven't received the otp at last verification step.
    Please suggest what should i do as payment already deducted to my account.
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      Ganeshvis
      from Mumbai, Maharashtra
      Oct 12, 2021
      Resolved
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      Resolved

      Address: Times Tower, 1st Floor, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, PIN - 400013
      Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

      I applied for the pan card and paid the fees through my Google pay wallet, but the e-kyc failed due to which it displayed the following message :
      Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
      Please refund my money. Details are given below:

      Token Number :- [protected]
      Date of Birth :- 15/03/2003
      Email id:- [protected]@gmail.com
      Please refund my fees fast as possible
      Dec 3, 2021
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Oct 19, 2021
      NSDL e-Governance Infrastructure Customer Care's response
      This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
      Ganeshvis's [Complaint's author] reply, Oct 21, 2021
      Thanks 👍🏼😊
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        G
        Ghgdj
        Oct 12, 2021
        Resolved
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        Resolved

        I filled PAN for my neighbours but after submitting the application and paying the fees, the application got rejected and they said fees would be refunded to your account within 7 working days. It has been near about a month, still not a word from them. Writing them tons of emails, raising complaint on their website, calling their customer executives, and all the things with 0 response, 0 responsibility. It's heartbreaking to see this kind of thing from government itself. I want my refund back, please take a look at your mails.
        Dec 3, 2021
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Oct 17, 2021
        NSDL e-Governance Infrastructure Customer Care's response
        Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
        Verified Support
        Oct 18, 2021
        NSDL e-Governance Infrastructure Customer Care's response
        We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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          P
          priyan siva
          Oct 9, 2021
          Resolved
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          Resolved

          SMS received for Discrepancy in PAN application but no letter received

          I applied for my pan card corrections on 03 Oct thourgh NSDL. On 09 Oct, i received an SMS for discrepancy in my pan application with acknowledgement number. But the main problem is, i didn't receive any discrepancy letter. Please sent my discrepancy letter to my registered mail ID.
          When checked the status through the link received in the SMS, it shows the application is under process and no mention about any discrepancy...
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          Vanshika Wagh
          Oct 8, 2021
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          Not receiving OTP from NSDL for Ee-kyc. Payment is done and amount has been deducted too. Kindly look into it.
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          For earliest resolution of your query, call us on[protected] or reach us at [protected]@nsdl.co.in.
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            V
            Varun S Yadav
            Oct 7, 2021
            Resolved
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            Resolved

            I had applied for Instant PAN Card on the income tax filing website on 29 October 2021. I have been attempting to apply for physical PAN Card since one week and it is displaying an error.Please resolve this matter.

            NAME:VARUN S YADAV
            PAN NUMBER: BIPPY7203P
            Date of Birth: 07/04.2003
            Nov 14, 2021
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Oct 11, 2021
            NSDL e-Governance Infrastructure Customer Care's response
            This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.
            Verified Support
            Oct 14, 2021
            NSDL e-Governance Infrastructure Customer Care's response
            Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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              N
              Niraj Pandey official
              Oct 7, 2021
              Resolved
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              Resolved

              Please upload my pran no[protected] on database I request you
              And also register my mobile number in atal pension Yojana
              Nov 18, 2021
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Oct 11, 2021
              NSDL e-Governance Infrastructure Customer Care's response
              Information is insufficient to resolve your grievance. Email your concern/query to [protected]@nsdl.co.in /call on[protected]
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                P
                pri ch
                Oct 6, 2021
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                I applied for CHANGES IN pancard through nsdl using ekyc mode.
                Payment deducted but otp not coming in mobile phone for pancard ekyc verification. mY Token Number is [protected].
                Best,
                Priyanka Pawar
                [protected]
                [protected]
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.
                Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                  F
                  Faizu45
                  from Mumbai, Maharashtra
                  Oct 6, 2021
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                  I have applied for PAN Card changes or updates on 29 August. I've got confirmation message from NSDL stating that PAN Card has been updated for me and it will be dispatched. Later I received a message that PAN card is sent by Trackon and got the Consignment number to check the status.

                  When I use the number to track my card online in the trackon website it shows out for delivery on 8th September. I havent recieved till now and no one is call me.
                  .
                  Plzz solve my issue.
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
                  We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                    R
                    rugved007
                    Oct 5, 2021
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                    NPS account was created in 2011 and I am not able to login now.
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                      Need help with NSDL eSign
                      Oct 3, 2021
                      Resolved
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                      Resolved

                      I'm trying to get my PAN card details updated, I have filled the application form and paid the Rs. 107 for it as well (this has been deducted from my account).

                      However, at the last step when i click on 'Continue with esign' I'm getting the following error 'Can't reach this page'.

                      Kindly help me with the same at the earliest

                      PFA screenshots.
                      Nov 14, 2021
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 07, 2021
                      NSDL e-Governance Infrastructure Customer Care's response
                      Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                      Verified Support
                      Oct 11, 2021
                      NSDL e-Governance Infrastructure Customer Care's response
                      We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                        M
                        mukeshhkumar
                        from Noida, Uttar Pradesh
                        Oct 2, 2021
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                        Hi.
                        I have APY account and I need to update nominee details in my apy account.
                        Could you please help me to update my apy details and let me know how can i update these changes via online.

                        My pran no is:[protected]

                        Regards
                        Mukesh Kumar
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Response to your query has been sent to registered email address available in NPS database . For any further information, kindly call us at[protected] or register a query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                          D
                          deb106
                          from Suri, West Bengal
                          Oct 1, 2021
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                          Address: PARGRAM, NIRISHA,BIRBHUM,SAINTHIA

                          My e-sign is failed after deducting money. Now what should i do? Please give my refund. My token number is [protected].
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            Nitin Katti
                            Oct 1, 2021
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                            Hi,

                            Today I contributed to my NPS account 20, 000/-. in application it shows transaction failed, but amount debited from my account.

                            could you please help on this.

                            Thanks,
                            Nitin katti
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              MadhuriTP
                              from Chennai, Tamil Nadu
                              Oct 1, 2021
                              Resolved
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                              Resolved

                              Date of Incident: 1st Oct 2021

                              I applied for PAN Reissue. After making the payment I have not received the OTP to proceed and submit the application.

                              Kindly advise what I need to do.
                              Oct 1, 2021
                              Complaint marked as Resolved 
                              OTP was being sent to the mobile number mentioned in the Aadhar and not to the one that I had mentioned. The issue is resolved. Thank you
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
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                                atish ramola
                                Sep 30, 2021
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                                Token number - [protected]
                                i have completed my pan card form details successfully and also paid the form fee but at the time of e-KYC i did not get OTP. kindly solve my issue.
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                                We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                                  vennila sankar
                                  Sep 27, 2021
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                                  Resolved

                                  I applied for my pan card corrections on March20 thourgh nsdl. On 26 th, i received a message discrepancy in my pan application acknowledgement number : [protected]. But the main problem is, i didn't received any discrepancy letter . Please sent my discrepancy letter to my gmail account [protected]@gmail.com
                                  Nov 7, 2021
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 04, 2021
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.
                                  Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                    VenkataBhargav
                                    Sep 27, 2021
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                                    Resolved

                                    Dear sir/madam

                                    I have applied for reprinting of PAN card but its been two months still no information about delivery or when it will be delivered and my acknowledgement number is [protected] and while I am checking in nsdl website I am also getting No data found please solve my issue
                                    Nov 17, 2021
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 05, 2021
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                      Sudhir Bawankar
                                      from Pune, Maharashtra
                                      Sep 26, 2021
                                      Resolved
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                                      Resolved

                                      Address: Address:__ garde vasti malwadi no 2 gaothan malwadi no 2 indapur indapur pune Maharashtra

                                      Sir I had applied for pan using online facility on 29/09/2021, acknowledgment number : [[protected]] and i have digitally signed my application using e sign, i have uploaded my aadhaar document as proof..

                                      On completion i received this message,

                                      "thank you for using online facility for pan application.

                                      If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                      But now when i check my pan application status it shows

                                      "we have not yet received the supporting documents with respect to your pan application. Kindly submit the requisite documents to nsdl to enable us to process your pan application at the earliest. For further details, please read the guidelines and instructions or contact tin call centre

                                      Please check my application... And reply what i need to do..

                                      Acknowledgment number : [[protected]]
                                      Name : Sonali Dhavare

                                      Thanks
                                      Sonali Dhavare
                                      Nov 12, 2021
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 12, 2021
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Your PAN application is rejected by Income Tax Department (ITD) as the Aadhaar Number (UID number) mentioned in the PAN application is already exists for another PAN. For further details, kindly write us at [protected]@nsdl.co.in
                                      Still I didn't received my pan card
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