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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 39

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N
Niraj Pandey official
Oct 7, 2021
Resolved
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Resolved

Please upload my pran no[protected] on database I request you
And also register my mobile number in atal pension Yojana
+1 photos
Nov 18, 2021
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Oct 11, 2021
NSDL e-Governance Infrastructure Customer Care's response
Information is insufficient to resolve your grievance. Email your concern/query to [protected]@nsdl.co.in /call on[protected]
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    pri ch
    Oct 6, 2021
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    I applied for CHANGES IN pancard through nsdl using ekyc mode.
    Payment deducted but otp not coming in mobile phone for pancard ekyc verification. mY Token Number is [protected].
    Best,
    Priyanka Pawar
    [protected]
    [protected]
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.
    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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      Faizu45
      from Mumbai, Maharashtra
      Oct 6, 2021
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      I have applied for PAN Card changes or updates on 29 August. I've got confirmation message from NSDL stating that PAN Card has been updated for me and it will be dispatched. Later I received a message that PAN card is sent by Trackon and got the Consignment number to check the status.

      When I use the number to track my card online in the trackon website it shows out for delivery on 8th September. I havent recieved till now and no one is call me.
      .
      Plzz solve my issue.
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
      We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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        R
        rugved007
        Oct 5, 2021
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        NPS account was created in 2011 and I am not able to login now.
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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          Need help with NSDL eSign
          Oct 3, 2021
          Resolved
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          Resolved

          I'm trying to get my PAN card details updated, I have filled the application form and paid the Rs. 107 for it as well (this has been deducted from my account).

          However, at the last step when i click on 'Continue with esign' I'm getting the following error 'Can't reach this page'.

          Kindly help me with the same at the earliest

          PFA screenshots.
          +2 photos
          Nov 14, 2021
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Oct 07, 2021
          NSDL e-Governance Infrastructure Customer Care's response
          Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
          Verified Support
          Oct 11, 2021
          NSDL e-Governance Infrastructure Customer Care's response
          We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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            M
            mukeshhkumar
            from Noida, Uttar Pradesh
            Oct 2, 2021
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            Hi.
            I have APY account and I need to update nominee details in my apy account.
            Could you please help me to update my apy details and let me know how can i update these changes via online.

            My pran no is:[protected]

            Regards
            Mukesh Kumar
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Response to your query has been sent to registered email address available in NPS database . For any further information, kindly call us at[protected] or register a query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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              D
              deb106
              from Suri, West Bengal
              Oct 1, 2021
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              Address: PARGRAM, NIRISHA,BIRBHUM,SAINTHIA

              My e-sign is failed after deducting money. Now what should i do? Please give my refund. My token number is [protected].
              +2 photos
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                N
                Nitin Katti
                Oct 1, 2021
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                Hi,

                Today I contributed to my NPS account 20, 000/-. in application it shows transaction failed, but amount debited from my account.

                could you please help on this.

                Thanks,
                Nitin katti
                +1 photos
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  M
                  MadhuriTP
                  from Chennai, Tamil Nadu
                  Oct 1, 2021
                  Resolved
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                  Resolved

                  Date of Incident: 1st Oct 2021

                  I applied for PAN Reissue. After making the payment I have not received the OTP to proceed and submit the application.

                  Kindly advise what I need to do.
                  Oct 1, 2021
                  Complaint marked as Resolved 
                  OTP was being sent to the mobile number mentioned in the Aadhar and not to the one that I had mentioned. The issue is resolved. Thank you
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
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                    A
                    atish ramola
                    Sep 30, 2021
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                    Token number - [protected]
                    i have completed my pan card form details successfully and also paid the form fee but at the time of e-KYC i did not get OTP. kindly solve my issue.
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                    We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                      vennila sankar
                      Sep 27, 2021
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                      Resolved

                      I applied for my pan card corrections on March20 thourgh nsdl. On 26 th, i received a message discrepancy in my pan application acknowledgement number : [protected]. But the main problem is, i didn't received any discrepancy letter . Please sent my discrepancy letter to my gmail account [protected]@gmail.com
                      +1 photos
                      Nov 7, 2021
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 04, 2021
                      NSDL e-Governance Infrastructure Customer Care's response
                      This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.
                      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                        V
                        VenkataBhargav
                        Sep 27, 2021
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                        Resolved

                        Dear sir/madam

                        I have applied for reprinting of PAN card but its been two months still no information about delivery or when it will be delivered and my acknowledgement number is [protected] and while I am checking in nsdl website I am also getting No data found please solve my issue
                        +1 photos
                        Nov 17, 2021
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 05, 2021
                        NSDL e-Governance Infrastructure Customer Care's response
                        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                          S
                          Sudhir Bawankar
                          from Pune, Maharashtra
                          Sep 26, 2021
                          Resolved
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                          Resolved

                          Address: Address:__ garde vasti malwadi no 2 gaothan malwadi no 2 indapur indapur pune Maharashtra

                          Sir I had applied for pan using online facility on 29/09/2021, acknowledgment number : [[protected]] and i have digitally signed my application using e sign, i have uploaded my aadhaar document as proof..

                          On completion i received this message,

                          "thank you for using online facility for pan application.

                          If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                          But now when i check my pan application status it shows

                          "we have not yet received the supporting documents with respect to your pan application. Kindly submit the requisite documents to nsdl to enable us to process your pan application at the earliest. For further details, please read the guidelines and instructions or contact tin call centre

                          Please check my application... And reply what i need to do..

                          Acknowledgment number : [[protected]]
                          Name : Sonali Dhavare

                          Thanks
                          Sonali Dhavare
                          +1 photos
                          Nov 12, 2021
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 12, 2021
                          NSDL e-Governance Infrastructure Customer Care's response
                          Your PAN application is rejected by Income Tax Department (ITD) as the Aadhaar Number (UID number) mentioned in the PAN application is already exists for another PAN. For further details, kindly write us at [protected]@nsdl.co.in
                          Still I didn't received my pan card
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                            A
                            ankush3375
                            from Kanpur, Uttar Pradesh
                            Sep 26, 2021
                            Resolved
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                            Resolved

                            Hi Sir/madam,

                            ACK number and courier number screenshot is attached.

                            I have applied for reprint of PAN card on 9th September 2021 through e-sign/e-kyc mode. I have got my acknowledgement number and also the courier ack no. When I checked status of my courier using the courier site It reached to the destination on 15th September but It has been 10 days I didn't get my PAN.

                            Also when I am trying to track the Status of my application on NSDL site, it says shown "sorry, no record found."

                            it will be really helpful if you take a look and tell corner guy to deliver my PAN.

                            Thanks,
                            Ankush
                            +1 photos
                            Oct 2, 2021
                            Complaint marked as Resolved 
                            Thanks for quick turn around on this issue
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Sep 28, 2021
                            Updated by ankush3375
                            any Update on this Sir/Madam?
                            Verified Support
                            Oct 01, 2021
                            NSDL e-Governance Infrastructure Customer Care's response
                            Your PAN card has been delivered on 29-SEP-2021 by Velex courier vide airway bill no. [protected].
                            Helpful
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                              F
                              fayezmuhammed
                              Sep 25, 2021
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                              OTP problem when apply for pan card through ekyc

                              I didnt get the otp when at ekyc process when applying for pan card after many try it shows the message
                              Your e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.

                              My mobile number is linked with the aadhar

                              kindly...
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                              R
                              RAJKUMAR MAHESHBHAI
                              Sep 24, 2021
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                              Address: 14, KOLIVAD, KOLI FALIYU, OPP PATEL NAGAR, KOSAD, AMROLI, SURAT, GUJARAT 394107
                              Website: trackon.in/Tracking/t1/SingleTracking

                              I received an sms on my mobile [date : 16/09/2021] nsdl team replied "Your pan card has been dispatched on by trackon couriers pvt. ltd courier vides airway bill no.[protected], at the address for communication* indicated by you in the application. The pan card will be delivered in due time." as per the status shown on the site.

                              pan acknowledgment no.: [protected]
                              trackon couriers pvt. ltd courier vides airway bill no.[protected]

                              When I checked shipment status air way bill number on the website: https://trackon.in/Tracking/t1/Single Tracking

                              "Its error! request failed due to reason, not a trackon awb no. / invalid reference no/. old shipment. (pan nsdl status print attached)."

                              plz resolved this issue quickly as possible thank you very much.
                              +2 photos
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                Prasiddhi shetty
                                Sep 23, 2021
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                                I had paid 106.9 rupees while applying for the pan card. The same amount was deducted from my bank account. But, it showed up on the nsdl website that the payement was cancelled and asked me to pay again. But I did not get any refund. Kindly look into it
                                Thank you
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                We sincerely regret the inconvenience caused. Kindly DM your PAN / application acknowledgement / Token number or other transaction details of your concern. We shall revert with status thereon.
                                We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                                  R
                                  rajiv pachat
                                  Sep 23, 2021
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                                  Resolved

                                  I would like to inform you that https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                                  link has an issue.

                                  I am an NRI and wanted to make changes to my name which is printed on my PAN Card. On that note, I was trying to fill my Oman mobile number but your site does not accept less than 10 digits.

                                  I would therefore suggest that your personnel make necessary changes to accept international numbers in your form.

                                  Looking forward to hearing from you.
                                  Oct 31, 2021
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 30, 2021
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in
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                                    Pruthvi Raj Chowda
                                    Sep 22, 2021
                                    Resolved
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                                    Resolved

                                    After making payment for PAN update details online get the below error

                                    Demographic verification error, Please try after some time. If error persists, then kindly contact [protected]@nsdl.co.in

                                    tried several times still same error.
                                    +1 photos
                                    Nov 20, 2021
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 30, 2021
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                    Verified Support
                                    Oct 12, 2021
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
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                                      Yogeswararao Nelluri
                                      Sep 22, 2021
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                                      Have filled an application for pan card through nsdl portal. After submission, i was not able to proceed further. Thereafter, i am getting "Your Request cannot be Processed.Please try after some time" message every time I login.
                                      Actually i need to correct details in my pan card name and my father name

                                      My details :
                                      Name : Yogeswararao Nelluri
                                      Temporary Token Number : [protected]
                                      DOB : 20/08/1988
                                      mail id : [protected]@gmail.com
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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