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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 39

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V
Varun S Yadav
Oct 7, 2021
Resolved
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I had applied for Instant PAN Card on the income tax filing website on 29 October 2021. I have been attempting to apply for physical PAN Card since one week and it is displaying an error.Please resolve this matter.

NAME:VARUN S YADAV
PAN NUMBER: BIPPY7203P
Date of Birth: 07/04.2003
+1 photos
Nov 14, 2021
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Oct 11, 2021
NSDL e-Governance Infrastructure Customer Care's response
This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.
Verified Support
Oct 14, 2021
NSDL e-Governance Infrastructure Customer Care's response
Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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    Niraj Pandey official
    Oct 7, 2021
    Resolved
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    Resolved

    Please upload my pran no[protected] on database I request you
    And also register my mobile number in atal pension Yojana
    +1 photos
    Nov 18, 2021
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Oct 11, 2021
    NSDL e-Governance Infrastructure Customer Care's response
    Information is insufficient to resolve your grievance. Email your concern/query to [protected]@nsdl.co.in /call on[protected]
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      P
      pri ch
      Oct 6, 2021
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      I applied for CHANGES IN pancard through nsdl using ekyc mode.
      Payment deducted but otp not coming in mobile phone for pancard ekyc verification. mY Token Number is [protected].
      Best,
      Priyanka Pawar
      [protected]
      [protected]
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.
      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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        F
        Faizu45
        from Mumbai, Maharashtra
        Oct 6, 2021
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        I have applied for PAN Card changes or updates on 29 August. I've got confirmation message from NSDL stating that PAN Card has been updated for me and it will be dispatched. Later I received a message that PAN card is sent by Trackon and got the Consignment number to check the status.

        When I use the number to track my card online in the trackon website it shows out for delivery on 8th September. I havent recieved till now and no one is call me.
        .
        Plzz solve my issue.
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
        We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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          R
          rugved007
          Oct 5, 2021
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          NPS account was created in 2011 and I am not able to login now.
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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            N
            Need help with NSDL eSign
            Oct 3, 2021
            Resolved
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            Resolved

            I'm trying to get my PAN card details updated, I have filled the application form and paid the Rs. 107 for it as well (this has been deducted from my account).

            However, at the last step when i click on 'Continue with esign' I'm getting the following error 'Can't reach this page'.

            Kindly help me with the same at the earliest

            PFA screenshots.
            +2 photos
            Nov 14, 2021
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Oct 07, 2021
            NSDL e-Governance Infrastructure Customer Care's response
            Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
            Verified Support
            Oct 11, 2021
            NSDL e-Governance Infrastructure Customer Care's response
            We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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              M
              mukeshhkumar
              from Noida, Uttar Pradesh
              Oct 2, 2021
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              Hi.
              I have APY account and I need to update nominee details in my apy account.
              Could you please help me to update my apy details and let me know how can i update these changes via online.

              My pran no is:[protected]

              Regards
              Mukesh Kumar
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Response to your query has been sent to registered email address available in NPS database . For any further information, kindly call us at[protected] or register a query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                D
                deb106
                from Suri, West Bengal
                Oct 1, 2021
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                Address: PARGRAM, NIRISHA,BIRBHUM,SAINTHIA

                My e-sign is failed after deducting money. Now what should i do? Please give my refund. My token number is [protected].
                +2 photos
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  Nitin Katti
                  Oct 1, 2021
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                  Hi,

                  Today I contributed to my NPS account 20, 000/-. in application it shows transaction failed, but amount debited from my account.

                  could you please help on this.

                  Thanks,
                  Nitin katti
                  +1 photos
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    M
                    MadhuriTP
                    from Chennai, Tamil Nadu
                    Oct 1, 2021
                    Resolved
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                    Resolved

                    Date of Incident: 1st Oct 2021

                    I applied for PAN Reissue. After making the payment I have not received the OTP to proceed and submit the application.

                    Kindly advise what I need to do.
                    Oct 1, 2021
                    Complaint marked as Resolved 
                    OTP was being sent to the mobile number mentioned in the Aadhar and not to the one that I had mentioned. The issue is resolved. Thank you
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
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                      A
                      atish ramola
                      Sep 30, 2021
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                      Token number - [protected]
                      i have completed my pan card form details successfully and also paid the form fee but at the time of e-KYC i did not get OTP. kindly solve my issue.
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                      We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                        V
                        vennila sankar
                        Sep 27, 2021
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                        I applied for my pan card corrections on March20 thourgh nsdl. On 26 th, i received a message discrepancy in my pan application acknowledgement number : [protected]. But the main problem is, i didn't received any discrepancy letter . Please sent my discrepancy letter to my gmail account [protected]@gmail.com
                        +1 photos
                        Nov 7, 2021
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 04, 2021
                        NSDL e-Governance Infrastructure Customer Care's response
                        This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.
                        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                          V
                          VenkataBhargav
                          Sep 27, 2021
                          Resolved
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                          Resolved

                          Dear sir/madam

                          I have applied for reprinting of PAN card but its been two months still no information about delivery or when it will be delivered and my acknowledgement number is [protected] and while I am checking in nsdl website I am also getting No data found please solve my issue
                          +1 photos
                          Nov 17, 2021
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 05, 2021
                          NSDL e-Governance Infrastructure Customer Care's response
                          Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                            S
                            Sudhir Bawankar
                            from Pune, Maharashtra
                            Sep 26, 2021
                            Resolved
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                            Resolved

                            Address: Address:__ garde vasti malwadi no 2 gaothan malwadi no 2 indapur indapur pune Maharashtra

                            Sir I had applied for pan using online facility on 29/09/2021, acknowledgment number : [[protected]] and i have digitally signed my application using e sign, i have uploaded my aadhaar document as proof..

                            On completion i received this message,

                            "thank you for using online facility for pan application.

                            If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                            But now when i check my pan application status it shows

                            "we have not yet received the supporting documents with respect to your pan application. Kindly submit the requisite documents to nsdl to enable us to process your pan application at the earliest. For further details, please read the guidelines and instructions or contact tin call centre

                            Please check my application... And reply what i need to do..

                            Acknowledgment number : [[protected]]
                            Name : Sonali Dhavare

                            Thanks
                            Sonali Dhavare
                            +1 photos
                            Nov 12, 2021
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 12, 2021
                            NSDL e-Governance Infrastructure Customer Care's response
                            Your PAN application is rejected by Income Tax Department (ITD) as the Aadhaar Number (UID number) mentioned in the PAN application is already exists for another PAN. For further details, kindly write us at [protected]@nsdl.co.in
                            Still I didn't received my pan card
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                              A
                              ankush3375
                              from Kanpur, Uttar Pradesh
                              Sep 26, 2021
                              Resolved
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                              Resolved

                              Hi Sir/madam,

                              ACK number and courier number screenshot is attached.

                              I have applied for reprint of PAN card on 9th September 2021 through e-sign/e-kyc mode. I have got my acknowledgement number and also the courier ack no. When I checked status of my courier using the courier site It reached to the destination on 15th September but It has been 10 days I didn't get my PAN.

                              Also when I am trying to track the Status of my application on NSDL site, it says shown "sorry, no record found."

                              it will be really helpful if you take a look and tell corner guy to deliver my PAN.

                              Thanks,
                              Ankush
                              +1 photos
                              Oct 2, 2021
                              Complaint marked as Resolved 
                              Thanks for quick turn around on this issue
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Sep 28, 2021
                              Updated by ankush3375
                              any Update on this Sir/Madam?
                              Verified Support
                              Oct 01, 2021
                              NSDL e-Governance Infrastructure Customer Care's response
                              Your PAN card has been delivered on 29-SEP-2021 by Velex courier vide airway bill no. [protected].
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                                F
                                fayezmuhammed
                                Sep 25, 2021
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                                OTP problem when apply for pan card through ekyc

                                I didnt get the otp when at ekyc process when applying for pan card after many try it shows the message
                                Your e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.

                                My mobile number is linked with the aadhar

                                kindly...
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                                R
                                RAJKUMAR MAHESHBHAI
                                Sep 24, 2021
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                                Address: 14, KOLIVAD, KOLI FALIYU, OPP PATEL NAGAR, KOSAD, AMROLI, SURAT, GUJARAT 394107
                                Website: trackon.in/Tracking/t1/SingleTracking

                                I received an sms on my mobile [date : 16/09/2021] nsdl team replied "Your pan card has been dispatched on by trackon couriers pvt. ltd courier vides airway bill no.[protected], at the address for communication* indicated by you in the application. The pan card will be delivered in due time." as per the status shown on the site.

                                pan acknowledgment no.: [protected]
                                trackon couriers pvt. ltd courier vides airway bill no.[protected]

                                When I checked shipment status air way bill number on the website: https://trackon.in/Tracking/t1/Single Tracking

                                "Its error! request failed due to reason, not a trackon awb no. / invalid reference no/. old shipment. (pan nsdl status print attached)."

                                plz resolved this issue quickly as possible thank you very much.
                                +2 photos
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                                  P
                                  Prasiddhi shetty
                                  Sep 23, 2021
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                                  I had paid 106.9 rupees while applying for the pan card. The same amount was deducted from my bank account. But, it showed up on the nsdl website that the payement was cancelled and asked me to pay again. But I did not get any refund. Kindly look into it
                                  Thank you
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  We sincerely regret the inconvenience caused. Kindly DM your PAN / application acknowledgement / Token number or other transaction details of your concern. We shall revert with status thereon.
                                  We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                                    R
                                    rajiv pachat
                                    Sep 23, 2021
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                                    Resolved

                                    I would like to inform you that https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                                    link has an issue.

                                    I am an NRI and wanted to make changes to my name which is printed on my PAN Card. On that note, I was trying to fill my Oman mobile number but your site does not accept less than 10 digits.

                                    I would therefore suggest that your personnel make necessary changes to accept international numbers in your form.

                                    Looking forward to hearing from you.
                                    Oct 31, 2021
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 30, 2021
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in
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                                      Pruthvi Raj Chowda
                                      Sep 22, 2021
                                      Resolved
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                                      Resolved

                                      After making payment for PAN update details online get the below error

                                      Demographic verification error, Please try after some time. If error persists, then kindly contact [protected]@nsdl.co.in

                                      tried several times still same error.
                                      +1 photos
                                      Nov 20, 2021
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 30, 2021
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                      Verified Support
                                      Oct 12, 2021
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
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