NSDL e-Governance Infrastructure Complaints & Reviews

I use NSDL website to create a new pan card of my sister. Temporary Token is [protected]. I use e-kyc option for her Aadhar verification. I have paid an amount of Rs.106.90 using net banking. MY balance was deducted from the bank on 06/09/2021 but Aadhar verification was not completed due to not receiving any OTP on their registered Aadhar card mobile no. Now it shows me a message when i am checking the status "Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days." I have not got any refund.where is the amount of my Pan Application? This problem arises due to their OTP verification failure. I need all my money or create a new pan card. they have to close their webiste if they can't fix the bugs. This is the true failure of Digital India. Do something for a Change.

GRANT OF FAMILY PENSION
Respected sir/madam
I lost my husband in the month of March 2017, he died without nominating our name and Its been more than 5 years. I am hopeless and I have two childrens and they can't study futher more due to financial downward.
Thereupon Sir, as per direction of your
Headquarter the needed documents are forwarded earlier and they were delivered on 15th of September . You are requested to process the case at the ealiest please.
Yours Sincerely,
Smt Pushpa Devi, wife of
No TC - 55401 Rfn/GD
Late - Bhagwan Singh
Vill- Jamatari
PO - Kuitar
TO- Wadda
Dist- Pithoragarh
State- Uttarakhand
Pin- 262521
Ph no - [protected]
Date : 20 Sep, 2021

GRANT OF FAMILY PENSION
Respected sir,
I lost my husband in the month of March 2017 PPO no[protected], he died without nominating our name and Its been complete 5 years. I am hopeless and I have two childrens and they can't study futher more due to financial downward.
Thereupon Sir, as per direction of your
Headquarter the needed documents are forwarded earlier and they were delivered on 15th of September . You are requested to process the case at the ealiest please.
Yours Sincerely,
Smt Pushpa Devi, wife of
No TC - 55401 Rfn/GD
Late - Bhagwan Singh
Vill - Jamatari
Mob no - [protected]
Date : 20 Sep, 2021

Dear sir,

This is to bring to your kind notice that I opened Atal pension yojana in 2015 and have been contributing regularly to the account. While trying to login using my account details, the system shows an error message of 'PRAN not found in database'. I am trying to login to my account for updating my mobile number online. You are requested to kindly look into the matter and resolve the issue as early as possible. Kindly suggest how to access the account. Details are mentioned below.

Thank You
Name: Poorva Singh
Pran/Account:[protected]
email: poorva.[protected]@gmail.com

I have used NSDL website to update pan card for my sister. Temporary Token is [protected]. I have paid an amount of Rs.106.90 using my Phone pe. My balance was deducted from the bank on 04/09/2021 but updation was not completed as it shows me a message "Your request has failed . Kindly note that you will get refund of the PAN application in next seven working days." . It is 19/09/2021 and still haven't received any refund.I need all my money as soon as possible. It's really tiresome that updation of a Pan card is full of hassles. I would be happy if my money gets refunded.
Transaction Id:T2109041404165218126161

Sir, iam Ankit iam apply online for the pan card in last week. But ekyc failed and form is not continue and amount is deducted from account. still I didn't refund my money.
PAN Application -
token. No. [protected]
dated :[protected]
Time:- 20:48:22.680

Hi,
I make NPS account at NSDL, also e PRAN card received but while login error is coming as PRAN no not found in database.

Kindly resolve

Regards,
Sachin Kumar

[protected]

हाय सर मेरा नाम बलराम कटारिया है 8/9/2021 को मेरे अकाउंट से पैसे कट गए और एनएसडीएल पोर्टल पर ट्रांजैक्शन फेल हो गई और बोला कि रिफंड आ जाएगा लेकिन नहीं आया अभी तक कृपा करके पैसे वापसी दें Transaction ID[protected]
Mo[protected] मैं अपने पापा का पैन कार्ड बना रहा था राजपाल के नाम से लेकिन पैसा अभी तक रिफंड नहीं हुआ कृपया करके मेरे पैसे आपसे दें धन्यवाद

Have created the nps account And pran is also generated. But while login, i am getting error as pran not found in database.

Could you please help me with this. As i'm not able to access, or even check the contribution made for PRAN[protected]

Respected Sir/Madam,

My name is Srikanth. I recently shifted my residence from Tamilnadu to Kerala.
PAN Application - token. No. [protected]
DOB - 19/03/1990
Mail Address - [protected]@gmail.com

I received a new Aadhar with the current address (Kerala). So using this, I tried to update my PAN card address through the NSDL website.

At the First time the application e-validation failed, due to
"e-KYC /e-Sign based request has failed and the amount (106.90rs) has been debited.
Transaction ID is:[protected]/[protected]

Hence, I tried the 2nd time by selecting the option 'scanned images through e-Sign".
At this time, I filled all the fields and uploaded supporting documents (Aadhar, Bank passbook) and completed the payment (106.90rs). In the last section while authenticating the PAN using the OTP, I'm not received the OTP so the session has got expired.
Transaction ID is:[protected]/[protected]

So both times my money has been debited, I lost 213.80 rupees totally.

If i try to continue not able to do, the website leads to the first page again.

I request you to investigate further and refund the amount 106.90 for the first transaction.

and validate the attached documents and update my PAN address based on Aadhar.

Thanks for your support!! I Expect the issue will be resolved shortly!!

PAN Application - token. No. [protected]
DOB - 19/03/1990
Mail Address - [protected]@gmail.com

Note: Please find the attachments for the transaction id's

Thanks
Srikanth

I have entered the details and all the asking information correctly. But don't know why it has failed.
I have made the payment onetime for the token number -
1)[protected]
please make my refund for token number and tell me what should my next step.

I was trying to register for PRAN but during the transaction, the process got stuck. Now while trying to log in for completion of the process the following error appears and am unable to log in.

"The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of the payment process for registration in NPS #"

Acknowledgement ID : 11700541
Name: Saurabh Kumar Mishra

I have applied for a new PAN Card and i have not received my PAN yet. But in "https://tin.tin.nsdl.com/tan2/servlet/PanStatusTrack" portal it is showing PAN card as delivered. "Your PAN card has been delivered on 05-Sep-2021 by VELEX LOGISTICS PVT LTD courier vide airway bill no. [protected], at the address for communication* indicated by you in the application."
When i checked track your order in VELEX Logistics it is showing delivered at some other address. Not sure why my PAN card got delivered to wrong address. Please find attached images which has PAN delivery tracking, PAN card application address & PAN Application Status.

PAN Card Number is : GWIPM2759A

I applied for the corrected pan card and paid the fees through my credit card but the e-kyc failed due to which it displayed the following message :

You cannot proceed with KYC request. Kindly generate new Token and proceed with physical

Please refund my money. Details are given below:
TOKEN NO. [[protected]]
DOB: 20/04/1995
NAME ANUSHUA DAS
E MAIL: [protected]@gmail.com

I filled pan update application. Whenever I made payment, it got debited but shows error: "Your Previous payment request has been cancelled.Your Money will be refunded back. Kindly make another fresh payment"
Application Token No.: [protected]

Could you please check and refund my amount at earliest.

Acknowledgment number [protected]
refund of fees
mo no [protected]

Hi Team,

For my relative, I have filled PAN Application Form through online and did payment 4 times for token numbers [protected], [protected] & [protected] but every time I got a message like Payment got failed and transaction timedout.

For 4 times, my money got debited from my account. Could you please check and refund my amount at earliest.

Date:[protected]

Tried making payment for online PAN application but it was failed 3 time. Amount deducted and not refunded at all

Hi,

My name is Ashish Kumar Singh, and I have been issued a PAN Card ( EAMPS4175L )
Also the same PAN card number is issued to another person name Ashish Singh located someplace in Dhanbad.
So it has started creating issues in my EPF, ITR filings, CIBIL reports, Mutual Funds KYC etc.
Could you please investigate this matter and let me know in case you need more information?

Br,
Ashish Singh

I received a sms through my mobile -[protected] on date:04.09.2021, nsdl team replied "Your PAN card has been dispatched on by Trackon Couriers Pvt. Ltd courier vide airway bill no.[protected], at the address for communication*indicated by you in the application.

The PAN card will be delivered in due time. As per the status shown in the site .

when i checked shipment status AWB Number[protected] on website:
https://trackon.in/Tracking/t1/SingleTracking

its Error! Request Failed due to reason, Not a Trackon AWB No / Invalid Reference No/. Old Shipment. (Screen shot attached).

plz resolved this issue quick as possible thank you very much.