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3.5
Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 61

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P
pawprabhu17
Nov 12, 2020
Resolved
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I have successfully received pran welcome kit on mail but when I try to update new password for iPin it shows pran not found in database. Please help me as it is urgent.
Aug 6, 2021
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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    C
    Chandan Kolambe
    Nov 11, 2020
    Resolved
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    Resolved

    I applied for a PAN card on 9th Nov 2020:
    https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

    Acknowledgment Number: [protected]
    Name: CHARULATA MADAN KOLAMBE
    Date of Birth: 02/05/1971

    PAN Status Track (https://tin.tin.nsdl.com/pantan/StatusTrack.html) shows PAN has been allotted by Income Tax Department & e-PAN card has been sent at e-mail ID mentioned in your PAN application.

    I received email on 10th Nov 2020 that my PAN no: KCLPK5176C.

    But when I check on https://www1.incometaxindiaefiling.gov.in/e-FilingGS/Services/VerifyYourPanDeati...⇄ this website, it shows no record found for this PAN number.

    That's why I also cant open bank account.

    Please check my application as it is really urgent.

    Thanking you
    Chandan Kolambe
    chandan.[protected]@gmail.com
    Aug 10, 2021
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Dec 07, 2020
    NSDL e-Governance Infrastructure Customer Care's response     The application is processed successfully. We request you to use the e-PAN provided by email. The same is valid and acceptable.
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      R
      Roshith Ronald Rajan
      Nov 11, 2020
      Resolved
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      Resolved

      Address: Roshith Ronald Rajan,Thapovanam,Pallickal N.M-P.O.,Kayamkulam,Alapuzha(Dt.),Kerala.Pin -690503.

      My mobile number is wrongly recorded. My correct number is [protected]. Also not received pran kit, so not able to log.My pran no.[protected].
      Aug 6, 2021
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      View replies
      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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        S
        Sumit Sarma
        Nov 11, 2020
        Resolved
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        Resolved

        I have successfully registered for NPS account and the PRAN is also generated. But when I tried to reset my password it is saying that PRAN is not found in database.
        Aug 6, 2021
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        View replies
        Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
        Reply
        This has reference to the query/grievance raised by you. You are requested to register your query/grievance to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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          I
          Inara Bhimani
          Nov 11, 2020
          Resolved
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          Resolved

          Address: 45, REHMAT APARTMENT NR GANDHI SMURTI SOC MAKTAMPURA AHMEDABADD

          I applied for the pan card approximately today paid fees through my credit card but the e-kyc failed due to which it displyed the following message:
          "Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days."

          so Please i want refund my money back
          here i given details are below:-

          TOKEN NO: [protected], [protected]
          DOB: 01/06/1998
          NAME: INARA DAUDANI
          E MAIL: [protected]@GMAIL.COM
          Aug 15, 2021
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Nov 18, 2020
          NSDL e-Governance Infrastructure Customer Care's response           This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
          Verified Support
          Nov 26, 2020
          NSDL e-Governance Infrastructure Customer Care's response           We request you to refer to our response sent from the email ID [protected]@nsdl.co.in
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            N
            nachiketh v
            Nov 10, 2020
            Resolved
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            Resolved

            My name is Nachikethas Vinay.
            I had applied for pan card and received this message when i tracked it "Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application".
            I had previously applied for pan card through a fraudulent website namely 'applypanindia.in' a year ago because it showed up in the first search result on google when searched for pan card apply online. I waited for a year and i didnt receive my pan card so I re-applied through a gazetted officer by offline application. now when I tracked the acknowledgement number given to me i received the message above.
            i kindly request you to help me out because i havent received my pan card and I am afraid that my pan card has fallen into the wrong hands for misuse.
            Aug 12, 2021
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Nov 18, 2020
            NSDL e-Governance Infrastructure Customer Care's response             Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
            Verified Support
            Nov 26, 2020
            NSDL e-Governance Infrastructure Customer Care's response             We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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              P
              Prasad Rodda
              Nov 9, 2020
              Resolved
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              Resolved

              Address: bangalore

              My pran is not found in the database
              Aug 6, 2021
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              View replies
              This has reference to the query/grievance raised by you. You are requested to register your query/grievance to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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                R
                Rakesh.6670
                Nov 9, 2020
                Resolved
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                Resolved

                Sir pan card application ki payment karte time error aa gaya aur account se paisa cut gaya aur form bhi fee unpaid rah gaya . Ab usi form me fir se payment karne ko bol raha h aur mere account se uski fee pahle hi cut chuka h.pls refund it.
                Date of payment cut-06/11/2020
                Trnx. details- NSDLPAN/[protected]
                +1 photos
                Aug 6, 2021
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Nov 09, 2020
                Updated by Rakesh.6670                 I got a mail from NSDL vo bol rhe h ki temporary token jo mila h [protected] usi se registered customer service ke tab pr ja kr apna acknowledgement no. Ya receipt ko re generate kr skta hu but vo re generate na kr ke fir se payment ko bhej rha h jabki 1 baar payment kr chuka hu.
                View replies
                Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                Reply
                We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                  L
                  Lasyapriya
                  Nov 7, 2020
                  Resolved
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                  Resolved

                  My father name is wrongly printed in my pan card. How it could be possible when acknowledgement is so clear. I have been contacting customer care through mail and call but till issue was not rectified. How blindly one could do this lethargic mistake and why you are suffering us for your mistakes? Need an immediate solution
                  PAN NUMBER:CEZPP3442R
                  ACKNOWLEDGEMENT NUMBER:[protected]
                  Aug 13, 2021
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 18, 2020
                  NSDL e-Governance Infrastructure Customer Care's response                   This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly. Further, PAN/TAN applicants are requested to note that on account of COVID-19 outbreak and Govt. advisories issued in this context, there will be delays in processing of application/dispatch of PAN cards. We thank you for your understanding and co-operation. To know the status please visit our website. Click here: https://www.tin-nsdl.com/index.html
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                    S
                    Satya Sathish
                    Nov 6, 2020
                    Resolved
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                    Resolved

                    Your e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days...So There should be another chance to recorrect my mistake and refund should be immediate after cancelation...i did not get my refund till now after 7days...
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    View replies
                    Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
                    Reply
                    We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                      J
                      Jaydeep Pathak
                      Nov 4, 2020
                      Resolved
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                      Resolved

                      I make payment before otp but due to some mismatch in aadhar my application failed twice kindly initiate my refund of failed application.
                      +2 photos
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      View replies
                      Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                      Reply
                      We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                        S
                        sunithapoojary
                        Nov 4, 2020
                        Resolved
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                        Resolved

                        Hi.
                        I tried to login into NSDL to check and withdraw my NPS using PRAN no:[protected]. But when i tried to login or reset password it says " PRAN not in database. Please help me out.
                        Name: SUNITHA GOVINDA POOJARY
                        PRAN no:[protected]
                        Email ID: [protected]@GMAIL.COM
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        View replies
                        Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                          స
                          సత్యమేవ జయతే
                          from Hyderabad, Telangana
                          Nov 4, 2020
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                          I have done the payment two times. And its showing the same.
                          Our eSign/e-KYC based request has failed hence you cannot proceed the application with eSign/e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
                          My token numbers are
                          [protected] and [protected]
                          name: URELLA SUJATHA
                          GMAIL: [protected]@GMAIL.COM
                          DOB : 16/05/1985
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          View replies
                          Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
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                            S
                            Subhransu Kumar Bebarta
                            Nov 3, 2020
                            Resolved
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                            Resolved

                            I could not complete my NPS registration as I frequently get this message "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime".

                            My acknowledgement number is 11254152 and the Acknowledgement Date is 02-Nov-2020.
                            Nov 6, 2020
                            Complaint marked as Resolved 
                            Automatically resolved after two days.
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            View replies
                            Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                            Reply
                            Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                              M
                              Mithila Amat
                              Nov 3, 2020
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                              I didn't receive any OTP and failed to submit the application two times. So please refund the money.
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              View replies
                              Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                              Reply
                              We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                                B
                                Bidhan C Roy
                                Nov 2, 2020
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                                Website: enps.nsdl.com/eNPS/NationalPensionSystem.html

                                I have completed the process of registration in NPS through eNPS online and received PRAN number[protected] via email, as per the instruction on email when I tried to reset iPin it says pan number not present in database. Please look into these.
                                +1 photos
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                  B
                                  Bijan@123
                                  from Kolkata, West Bengal
                                  Nov 2, 2020
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                                  Dear Sir,
                                  I have applied for a new PAN Card in the name of KRISHNA MONDAL which was dispatched . I couldn’t receive the PAN Card as POST MAN he did not inform me and he returned back.

                                  Therefore, I requesting your resend my PAN Card to same address and I mentioned our details below.

                                  Applicant Name: KRISHNA MONDAL
                                  VILL-DAKSHIN DURGAPUR, P.O-SREE DURGAPUR
                                  P.S-DHOLAHAT
                                  PIN-743349
                                  DISTRICT-SOUTH 24 PARGANAS
                                  STATE-WEST BENGAL
                                  Acknowledgement Number:[protected]
                                  Date ofApplication:Date- 21 Feb 2020
                                  Mobile NO: [[protected]]
                                  Mail id :[protected]@gmail.com
                                  +1 photos
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 17, 2020
                                  NSDL e-Governance Infrastructure Customer Care's response                                   Kindly DM the PAN / application acknowledgement number as the number in the image is not clear.
                                  Dec 03, 2020
                                  Updated by Bijan@123                                   no
                                  View replies
                                  We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                                    D
                                    Donass
                                    Oct 31, 2020
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                                    Website: npscra.nsdl.co.in/index.php

                                    I registered into APY/NSDL but now when i try to login with PRAN the site says this is not found in database.I would like to get informed and resolved on this problem.
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      R
                                      Ranjith Varatharajan
                                      Oct 30, 2020
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                                      Address: TrackOn Couriers

                                      The TrackOn courier refused to come to my home address to deliver my PAN card. He asked me to come to a place which is of more than 5kms from my home. He refused to deliver my PAN card. He also asked bribe saying as service charge.

                                      Acknowledgement Number: N[protected]
                                      TrackOn consignment Number:[protected]
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                        M
                                        mahendrabagaria
                                        from Kolkata, West Bengal
                                        Oct 30, 2020
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                                        Hi.
                                        I have created the NPS account of the Tier - 1 type. And pran is also generated. But while setting IPIN or while Login, I am getting an error as pran not found in database

                                        Could you please help me with this as I'm not able to access or even check the contribution made for this pran.
                                        +1 photos
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