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3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 61

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I
Indhulekha11
Nov 19, 2020
Resolved
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I lost my Pancard on Oct 16, 2020 and i applied for the reprint the same day throuigh an Akshaya Centre. i has been over a month and i still havent recieved any correspondence regarding the same. i tried to check the application status through UTITSL but it shows no record found.
Please help.
Aug 6, 2021
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
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Kindly DM the PAN/Application acknowledge /Token number or other transaction details of your query.
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    Nurjaman Ali
    Nov 17, 2020
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    Sir/Madam, I got my PRAN activated on 17/7/2020 and my PRAN number is[protected]. I have been making contribution online regularly. But now whenever I try to login to check my status and account it says that my PRAN number is not in the database. I even tried using the POP SP details to log in into my account but it says invalid. Kindly help. My email is [protected]@gmail.com.
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      A
      Akshay@2994
      Nov 17, 2020
      Resolved
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      Address: Nagpur
      Website: [email protected]

      My self akshay .I have made 2 epaymnt through billdesk of rs 500 nd 1000 toward Nps contribution to pran no (protected) through syndicate bank, ranala branch, dist Nagpur...recept no[protected]
      Tran ref no VUR[protected] (500rs)
      2 .recept no[protected]
      Tran ref no VUR[protected] (1000rs)... But still the amount is not credited to my Nps account ..kindly let me know the status of payment.
      Aug 14, 2021
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Dec 03, 2020
      NSDL e-Governance Infrastructure Customer Care's response       Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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        P
        Premkumar72
        Nov 16, 2020
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        My pan number is AELPK1476K . Same pan number alloted to another person which belong to dhaba village tehsil Sangria Name of person is prem kumar same as my name, I came to know about this while applying atm card in oriental bank .could you please advice us on the same . my mail id is [protected]@gmail.com.

        Phone number : [protected]
        Aug 6, 2021
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        We request you contact us at [protected]@nsdl.co.in and for the earliest resolution. Please share the color copies of PAN cards and the Aadhaar card.
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          S
          shivammaheshwari
          Nov 16, 2020
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          Hi.
          I have created the nps account of tier - 1 type, pran is also generated. But while setting ipin, i am getting error as pran not found in database.

          Could you please help me with this.
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            A
            akshat.ja
            Nov 14, 2020
            Resolved
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            Dear Sir/Madam,

            My Acknowledgment Number is [protected]. I have applied for PAN card but when I check it's status it shows the following message.

            ---
            Your application is under process at TIN Facilitation Center (TIN FC) where you have made the application. While processing your application, following discrepancy(ies) has/have been noticed. Kindly contact the TIN FC[protected]/46/47/48/49 for details:

            Photograph not provided/not proper
            ---

            This has been the case for many months and I have failed to reach the appropriate contact phone number(s) or email regarding solving this grievance. Could you kindly direct me to rectifying this situation please?

            Thank you in advance.

            Yours sincerely,
            Akshat Jangam
            akshat.[protected]@gmail.com
            Aug 6, 2021
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
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              M
              [email protected]
              Nov 12, 2020
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              Interest on Sovereign Gold Bond SGB 2019-20 Series IX

              Address: Bengaluru

              I have not received interest of Rs. 610.50 on sovereign gold bond. I have received communication from [protected]@nsdl.com on 11.08.2020 about interest payment already done by NSDL. I have not received the amount till date and I have been following up with the said mail id and also over phone, NSDl people are not bothered to reply. Please look into it and credit the amount.
              Beneficiary name :Manjunatha Prabhu KR
              Bank ref no N[protected]...
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              pawprabhu17
              Nov 12, 2020
              Resolved
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              Resolved

              I have successfully received pran welcome kit on mail but when I try to update new password for iPin it shows pran not found in database. Please help me as it is urgent.
              Aug 6, 2021
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                C
                Chandan Kolambe
                Nov 11, 2020
                Resolved
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                Resolved

                I applied for a PAN card on 9th Nov 2020:
                https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                Acknowledgment Number: [protected]
                Name: CHARULATA MADAN KOLAMBE
                Date of Birth: 02/05/1971

                PAN Status Track (https://tin.tin.nsdl.com/pantan/StatusTrack.html) shows PAN has been allotted by Income Tax Department & e-PAN card has been sent at e-mail ID mentioned in your PAN application.

                I received email on 10th Nov 2020 that my PAN no: KCLPK5176C.

                But when I check on https://www1.incometaxindiaefiling.gov.in/e-FilingGS/Services/VerifyYourPanDeati...⇄ this website, it shows no record found for this PAN number.

                That's why I also cant open bank account.

                Please check my application as it is really urgent.

                Thanking you
                Chandan Kolambe
                chandan.[protected]@gmail.com
                Aug 10, 2021
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Dec 07, 2020
                NSDL e-Governance Infrastructure Customer Care's response                 The application is processed successfully. We request you to use the e-PAN provided by email. The same is valid and acceptable.
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                  R
                  Roshith Ronald Rajan
                  Nov 11, 2020
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                  Resolved

                  Address: Roshith Ronald Rajan,Thapovanam,Pallickal N.M-P.O.,Kayamkulam,Alapuzha(Dt.),Kerala.Pin -690503.

                  My mobile number is wrongly recorded. My correct number is [protected]. Also not received pran kit, so not able to log.My pran no.[protected].
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                    S
                    Sumit Sarma
                    Nov 11, 2020
                    Resolved
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                    Resolved

                    I have successfully registered for NPS account and the PRAN is also generated. But when I tried to reset my password it is saying that PRAN is not found in database.
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    View replies
                    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                    Reply
                    This has reference to the query/grievance raised by you. You are requested to register your query/grievance to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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                      I
                      Inara Bhimani
                      Nov 11, 2020
                      Resolved
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                      Resolved

                      Address: 45, REHMAT APARTMENT NR GANDHI SMURTI SOC MAKTAMPURA AHMEDABADD

                      I applied for the pan card approximately today paid fees through my credit card but the e-kyc failed due to which it displyed the following message:
                      "Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days."

                      so Please i want refund my money back
                      here i given details are below:-

                      TOKEN NO: [protected], [protected]
                      DOB: 01/06/1998
                      NAME: INARA DAUDANI
                      E MAIL: [protected]@GMAIL.COM
                      Aug 15, 2021
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 18, 2020
                      NSDL e-Governance Infrastructure Customer Care's response                       This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                      Verified Support
                      Nov 26, 2020
                      NSDL e-Governance Infrastructure Customer Care's response                       We request you to refer to our response sent from the email ID [protected]@nsdl.co.in
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                        N
                        nachiketh v
                        Nov 10, 2020
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                        Resolved

                        My name is Nachikethas Vinay.
                        I had applied for pan card and received this message when i tracked it "Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application".
                        I had previously applied for pan card through a fraudulent website namely 'applypanindia.in' a year ago because it showed up in the first search result on google when searched for pan card apply online. I waited for a year and i didnt receive my pan card so I re-applied through a gazetted officer by offline application. now when I tracked the acknowledgement number given to me i received the message above.
                        i kindly request you to help me out because i havent received my pan card and I am afraid that my pan card has fallen into the wrong hands for misuse.
                        Aug 12, 2021
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 18, 2020
                        NSDL e-Governance Infrastructure Customer Care's response                         Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
                        Verified Support
                        Nov 26, 2020
                        NSDL e-Governance Infrastructure Customer Care's response                         We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                          P
                          Prasad Rodda
                          Nov 9, 2020
                          Resolved
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                          Resolved

                          Address: bangalore

                          My pran is not found in the database
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          View replies
                          This has reference to the query/grievance raised by you. You are requested to register your query/grievance to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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                            R
                            Rakesh.6670
                            Nov 9, 2020
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                            Resolved

                            Sir pan card application ki payment karte time error aa gaya aur account se paisa cut gaya aur form bhi fee unpaid rah gaya . Ab usi form me fir se payment karne ko bol raha h aur mere account se uski fee pahle hi cut chuka h.pls refund it.
                            Date of payment cut-06/11/2020
                            Trnx. details- NSDLPAN/[protected]
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Nov 09, 2020
                            Updated by Rakesh.6670                             I got a mail from NSDL vo bol rhe h ki temporary token jo mila h [protected] usi se registered customer service ke tab pr ja kr apna acknowledgement no. Ya receipt ko re generate kr skta hu but vo re generate na kr ke fir se payment ko bhej rha h jabki 1 baar payment kr chuka hu.
                            View replies
                            Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
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                            We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                              L
                              Lasyapriya
                              Nov 7, 2020
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                              Resolved

                              My father name is wrongly printed in my pan card. How it could be possible when acknowledgement is so clear. I have been contacting customer care through mail and call but till issue was not rectified. How blindly one could do this lethargic mistake and why you are suffering us for your mistakes? Need an immediate solution
                              PAN NUMBER:CEZPP3442R
                              ACKNOWLEDGEMENT NUMBER:[protected]
                              Aug 13, 2021
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 18, 2020
                              NSDL e-Governance Infrastructure Customer Care's response                               This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly. Further, PAN/TAN applicants are requested to note that on account of COVID-19 outbreak and Govt. advisories issued in this context, there will be delays in processing of application/dispatch of PAN cards. We thank you for your understanding and co-operation. To know the status please visit our website. Click here: https://www.tin-nsdl.com/index.html
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                                S
                                Satya Sathish
                                Nov 6, 2020
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                                Resolved

                                Your e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days...So There should be another chance to recorrect my mistake and refund should be immediate after cancelation...i did not get my refund till now after 7days...
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                View replies
                                Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
                                Reply
                                We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                                  J
                                  Jaydeep Pathak
                                  Nov 4, 2020
                                  Resolved
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                                  Resolved

                                  I make payment before otp but due to some mismatch in aadhar my application failed twice kindly initiate my refund of failed application.
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  View replies
                                  Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                                  Reply
                                  We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                                    S
                                    sunithapoojary
                                    Nov 4, 2020
                                    Resolved
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                                    Resolved

                                    Hi.
                                    I tried to login into NSDL to check and withdraw my NPS using PRAN no:[protected]. But when i tried to login or reset password it says " PRAN not in database. Please help me out.
                                    Name: SUNITHA GOVINDA POOJARY
                                    PRAN no:[protected]
                                    Email ID: [protected]@GMAIL.COM
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    View replies
                                    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                      స
                                      సత్యమేవ జయతే
                                      from Hyderabad, Telangana
                                      Nov 4, 2020
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                                      I have done the payment two times. And its showing the same.
                                      Our eSign/e-KYC based request has failed hence you cannot proceed the application with eSign/e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
                                      My token numbers are
                                      [protected] and [protected]
                                      name: URELLA SUJATHA
                                      GMAIL: [protected]@GMAIL.COM
                                      DOB : 16/05/1985
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      View replies
                                      Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
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