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Updated: Jun 20, 2026
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V
vashutosh
from Powai, Maharashtra
Jan 5, 2021
Resolved
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Hi I'm trying to register for NPS and it is not letting me do the same due to payment status not being updated.
Aug 7, 2021
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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    nitjsrbala
    from Bengaluru, Karnataka
    Jan 5, 2021
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    Address: Hyderabad

    Hi,

    I have subscribed for NPS though online and my PRAN also got generated[protected].

    But while resetting the IPIN, am getting an error message stating "Invalid User ID"

    Could you please address this issue.

    Than you.

    Best Regards,
    Bala Krishna
    Aug 7, 2021
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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      A
      Aashish Gambhir
      from Powai, Maharashtra
      Jan 5, 2021
      Resolved
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      Address: Mumbai

      I cannot reset password online as it says PRAN not found in database. I have completed the payment and completed all necessary steps

      acknowledgement number 11310575
      Aug 7, 2021
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      View replies
      Request you to please raise an enquiry at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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        A
        Aashish Gambhir
        from Powai, Maharashtra
        Jan 5, 2021
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        Address: Mumbai

        I have registered as a subscriber in NPS and could not complete payment due to some technical failure. Now I am getting this error

        "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway" whenever I am logging to complete pending registration

        I have no idea how to solve this. Please help
        Aug 7, 2021
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        View replies
        This is for my wife's account
        acknowledgement number 11310363
        Reply
        Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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          B
          Bharatsingh Bhandari
          Jan 4, 2021
          Resolved
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          Hello All,

          When I'm trying to create my login id in NSDL site : https://www.cra-nsdl.com/CRA/ResetIPINURNGen.do?ID=null&getName=Change Password

          Its giving error PRAN not found in Database

          My PRAN Number[protected]

          Regards
          Bharatsingh Bhandari
          [protected]
          Aug 14, 2021
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Jan 08, 2021
          NSDL e-Governance Infrastructure Customer Care's response           Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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            M
            maheshmore9860
            Jan 4, 2021
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            Address: MUMBAI
            Website: npscra.nsdl.co.in

            I have opened NPS account on 2-JAN-2021 and also got PRAN number also got email from NSDL REGARDING PRAN number BUT when I am trying to log in NSDL for first time to it is saying PRAN NOT Found in database.

            PRAN number[protected]
            Aug 7, 2021
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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              R
              rrc7063
              from Delhi, Delhi
              Jan 4, 2021
              Resolved
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              Website: cra-nsdl.com/CRA/ResetIPINURNGen.do?ID=null&getName=Change%20Password

              Hi,

              I created a new NPS account and got a PRAN. Also verified ESign.

              But I am not able to login or set my ipin. Getting the error like "PRAN not found in Database.

              Please help.

              Email Id - [protected]@gmail.com
              Aug 7, 2021
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                S
                SunilJangid (user)
                Jan 3, 2021
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                I have applied for my new PAN Card on 28/12/2020 but after done with filling all kind information and payment proceeds, Authentication with AADHAR failed, even if my aadhar mobile no. is linked with aadhar (might be not visible in your database) and I am unable to process the application again even after generating different token id.
                I did total 3 transactions through Google Pay out of which I go refunded with only 2 transactions. After processing with fresh payment It says again to make a fresh payment once again, please resolve this problem and initiate the refund to the earliest.

                A screenshot of window after making payment to the portal is attached. Thank you
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Jan 08, 2021
                NSDL e-Governance Infrastructure Customer Care's response                 Kindly DM your PAN/application acknowledgment / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
                Jan 09, 2021
                Updated by SunilJangid (user)                 [protected]@nsdl.co.in
                Jan 09, 2021
                Updated by SunilJangid (user)                 My Token no. [protected] applied on 7/1/2021 and other details in screenshot are attached below

                View replies
                My Token no. [protected] applied on 7/1/2021 and other details in screenshot are attached below
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                  R
                  rampmr
                  from Delhi, Delhi
                  Jan 3, 2021
                  Resolved
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                  Hi,

                  I registered and created an NPS account through eNPS website. I have also payed the initial deposit and received PRAN number on mobile. However I am unable to login and create an IPIN. It says that the PRAN number not found in database.

                  When I submit the application number and take printout of registration form, it show the correct PRAN number.

                  Please help.

                  Regards
                  Jan 6, 2021
                  Complaint marked as Resolved 
                  Anyone who goes through the same issue - please wait for a couple of days for the backend process to complete. Within 1-2 days of registering your PRAN, your account will be activated. Also it may take another 24 hours for your initial contribution to reflect. It is best to esign your registration form (at the end of the registration process) using the aadhar option rather than OTP via sms/email.
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                    P
                    Prajjawal
                    Jan 3, 2021
                    Resolved
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                    Resolved

                    I used online forum to make Pan card i.e. NSDL
                    but during Adhar card verification i putted a wrong otp.
                    Money was deducted from my bank account.
                    There was a message stating that money will be refunded back within in 7-10 working days.
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    View replies
                    Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                    Reply
                    Prajjawal's [Complaint's author] reply, Jan 8, 2021
                    Actually i don't have that token no. but i have transaction ID- T2012180953311502685411

                    and my e-mail id is [email protected]
                    and DOB is 16 September 2001
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                      K
                      kmpk123
                      from Hyderabad, Telangana
                      Jan 3, 2021
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                      I created the NPS account and I received an email mentioning the registration process is complete. However, when I tried to create the I-PIN to login to the website, it is throwing an error "PRAN not found in Database".

                      Not sure what exactly is the procedure here.
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      View replies
                      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                        M
                        ManjuN.Cutiepie
                        Jan 2, 2021
                        Resolved
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                        Resolved

                        I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                        Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

                        Unable to reach helpline numbers as getting automatic message 'PRAN is not valid'. Unable to raise grievance in the system as there is no such category. Please help.
                        Jan 5, 2021
                        Complaint marked as Resolved 
                        From the date of opening e-NPS 3-7 working days is required for updating account details in cra system. Hence the issue is resolved automatically
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 06, 2021
                        NSDL e-Governance Infrastructure Customer Care's response                         Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                          S
                          Subhajit_Dutta2021
                          Jan 2, 2021
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                          Hi.
                          I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                          Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran number.
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                            V
                            Vaibhav Bhalke
                            from Pune, Maharashtra
                            Jan 2, 2021
                            Resolved
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                            Resolved

                            Hi.

                            I have created the nps account of tier - 1 and 2 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                            PRAN[protected]

                            Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

                            Also, not receiving OTP by E-mail while trying to verify registration.

                            Unable to reach helpline numbers as getting automatic message 'PRAN is not valid'. Unable to raise grievance in the system as there is no such category. Please help
                            Aug 14, 2021
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 06, 2021
                            NSDL e-Governance Infrastructure Customer Care's response                             Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                              S
                              shubhanshuy
                              Jan 2, 2021
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                              Resolved

                              Hi Sir/Mam,

                              I am not able to login to my nos account and getting error as - PRAN not found in database.

                              Please help in getting this resolved as soon as possible. My PRAN no is[protected].

                              Thanks in advance.
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              View replies
                              Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                R
                                rashmi limaye
                                Jan 1, 2021
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                                Hi, my pran number is "[protected]"
                                I am making regular montly regular contribution via my employer.
                                Still i have started getting an error" User is inactive" when i try to login/reset the password.
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  I
                                  irfu88
                                  from Mumbai, Maharashtra
                                  Dec 31, 2020
                                  Resolved
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                                  Resolved

                                  I have applied for pan card correction but not received yet. My pan Card sent by POST AWB EA[protected]IN has been delivered to some other person.
                                  Is this right to give my documents to some other person with speed post.
                                  I have given my proper address but post man has delivered my pan to whom I don't know.
                                  Pleasee help me ...
                                  How can I get my documents now.
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  View replies
                                  Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
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                                    S
                                    Shashank Venugopal
                                    Dec 31, 2020
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                                    Website: Nsdl

                                    SIR/MADAM
                                    I recently applied online for pan card correction through NSDL website. After completion of payment, i received acknowledgement number. Later if i check my pan card application status, it is showing "record not found". My acknowledgement number is [protected]. Kindly do the needful. Thank you
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      A
                                      Anshuman Mishra Orissa
                                      from Delhi, Delhi
                                      Dec 31, 2020
                                      Resolved
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                                      Resolved

                                      I registered in the NPS account and got the PRAN no[protected] by email and sms, but I am not able to login to set my IPIN or reset password and to contribute towards my investment. Please help.

                                      I am getting the error "PRAN not found in Database" always.

                                      Below are my details to contact.

                                      Name: Anshuman Mishra
                                      email: [protected]@gmail.com
                                      phone: [protected]
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      View replies
                                      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                                      Reply
                                      Anshuman Mishra Orissa's [Complaint's author] reply, Jul 22, 2023
                                      Have already done so..Please Check : 11102673
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                                        S
                                        simisnair
                                        Dec 31, 2020
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                                        I use NSDL website to apply for a new pan card. My Temporary Token is:[protected]. I have paid an amount of Rs.107 using Billdesk/UPI. (Payment Reference No:[protected]. My balance was deducted from the bank on 25/12/2020 but that is not reflected on the Billdesk page due to some error. Now they are again asking for payment. Please refund my money.
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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