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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Jun 20, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 64

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Y
yuvarajk
from Powai, Maharashtra
Nov 29, 2020
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I have created pran[protected] today(29/11/2020) and i have received the pran id card. while setting ipin or trying to login to my account but it always says pran not found in database. Pls do the needful. Thanks.
Aug 6, 2021
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Request you to please raise an enquiry at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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    Deepti06
    from Powai, Maharashtra
    Nov 28, 2020
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    I logged to NSDL website for reprint of my PAN card as the photograph on my PAN card has faded.

    It took me whole day fill the information online. For two hours I kept trying but it kept on saying " Please fill in correct captcha" when every time I was filling the correct one.

    The customer care support told me to use Internet Explorer. I did the same and got Temporary token no.

    Then the documents were not uploading. I again called customer care. The person was not able to open on his side also using my temporary token no.

    Then by God's grace, the documents uploaded after 1 hour or so.
    Next it got stuck at payment. The payment gateway page is not opening since yesterday. It is coming blank.

    I complained again today and was assured that they would raise complaint and get it rectified by 6 pm.

    I just tried it at 8.30 pm and it is same. Wrong captcha message is still there in chrome browser. Payment is not happening in Internet Explorer.

    This is the condition of Digital India. Now I will have to pay Rs. 300/- to an agent and get it done.

    Tell me who is responsible foe flourishing of agents and corruption. Work of Rs.106 will get done in Rs. 300/- ?

    Who is responsible foe wastage of my time and effort, electricity and data wastage?
    Aug 13, 2021
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Dec 11, 2020
    NSDL e-Governance Infrastructure Customer Care's response
    Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
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      P
      Parashuram H
      Nov 26, 2020
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      Address: BANGALORE

      I have tried to re apply for Pan Rs106.00 deducted due to payment gateway amount was not reflected by NSDL. Again I have logged and process payment. this time payment reflected and I am able to complete application process.

      My token No[protected]
      Failed Bank transaction number: T2011201337290687732144

      Phone pe collec Id: PTM202011201274990576742020112
      Aug 6, 2021
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth, and Registered E-Mail ID.
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        A
        AbinashM
        from Pune, Maharashtra
        Nov 25, 2020
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        I had created a NPS account and after completion of payment i got PRAN and Transaction details but didn't get any welcome kit in email.

        and while trying to set ipin got error as PRAN not found in database.

        Please help me here to resolve this query.

        mailId : [protected]@gmail.com
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          G
          Gimmemystolenmoney
          Nov 25, 2020
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          Address: Dimapur

          After I completed the payment and reached the final stage to submit otp I didn't get a single otp msg niether in my messenger nor my email till now and it was around 3 am when I submitted the form which cuts out the possibility of traffic in internet. Please explain to me this undedicated and half-hearted sevices of the income tax department, or else refund me my money. I have to go and get it manually submitted.
          Aug 13, 2021
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Dec 07, 2020
          NSDL e-Governance Infrastructure Customer Care's response
          Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth, and Registered E-Mail ID.
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            S
            swapna katukuri
            Nov 24, 2020
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            I submitted online request for Reprint/correction of my PAN card on 24th November 2020.

            After submitting the online request i got the below information to my mail :
            Acknowledgement Number
            [protected]

            Name
            SWAPNA RANI KATKURI

            Father's Name
            NARASIMHA REDDY KATKURI

            Dateof Birth/Incorporation
            07/08/1982

            Payment details*
            Online Payment

            But when i am checking for the status in NSDL under 'Track your PAN/TAN Application Status', i am getting the message that 'Sorry, No record found'.
            https://tin.tin.nsdl.com/tan2/servlet/PanStatusTrack

            I am not understanding that if the request submitted successfully or not and when i can get ny PAN card.

            Could you please help?

            Thanks
            Swapna
            Aug 6, 2021
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Dec 07, 2020
            NSDL e-Governance Infrastructure Customer Care's response
            This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly. Further, PAN/TAN applicants are requested to note that on account of the COVID-19 outbreak and Govt. advisories issued in this context, there will be delays in the processing of application/dispatch of PAN cards. We thank you for your understanding and co-operation. To know the status please visit our website. Click here: https://www.tin-nsdl.com/index.html
            Verified Support
            Dec 11, 2020
            NSDL e-Governance Infrastructure Customer Care's response
            We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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              1
              193 264 Vijoy Ashwin Cardoza
              Nov 22, 2020
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              Resolved

              We have made online pan application on 22/11/2020. They have already deducted the amount for this. But we r not receiving and OTP in our phone number or in our emai
              Token no. [protected]
              Applicant name: Balakrishna acharya
              Email : [protected]@gmail.com
              Aug 6, 2021
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth, and Registered E-Mail ID.
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                H
                harinadhan
                from Powai, Maharashtra
                Nov 22, 2020
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                Address: CHENNAI

                Dear sir/madam,

                MY REF NUMBER :[protected]
                MY PAN CARD post still not receive
                oct 25th received chennai branch .

                now near at one month still not get
                I NEED PAN CARD FOR MY INCOME TAX PURPOSE . PLEASE TAKE ACTION QUICKLY

                THANKS
                Aug 28, 2021
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Dec 07, 2020
                NSDL e-Governance Infrastructure Customer Care's response
                Kindly DM your PAN/application acknowledgment / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
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                  D
                  Dishendara Yadav
                  Nov 20, 2020
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                  Resolved

                  Sir while k was doing payment an error occurred and payment could not be completed. Now again whem I am completing mu regjstration form it is not oppening. Error is showing that- payment confirmation is pending from payment gateway. Please try after aome time.
                  Please help me sir as I need it immidiately sir.
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                    Y
                    Yash Narvekar
                    from Powai, Maharashtra
                    Nov 20, 2020
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                    Address: Mumbai

                    While tracking PAN card it shows as "Your application is under process at NSDL - TIN Facilitation Center. You may contact TIN FC[protected]/28433343 where the application was submitted by you.

                    I have attached the receipt and my acknowledgment no. [protected]

                    Please assist ASAP.
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Kindly DM your PAN/application acknowledgment / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
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                      H
                      hyderabadi2020
                      Nov 19, 2020
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                      Acknowledgment number [protected] trackon consigment number[protected] has not reached us. I also write a consumer complaint, and many attempts i made to take the pan card, but failed.
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Kindly DM your PAN/application acknowledgment / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
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                        I
                        Indhulekha11
                        Nov 19, 2020
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                        Resolved

                        I lost my Pancard on Oct 16, 2020 and i applied for the reprint the same day throuigh an Akshaya Centre. i has been over a month and i still havent recieved any correspondence regarding the same. i tried to check the application status through UTITSL but it shows no record found.
                        Please help.
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
                        Kindly DM the PAN/Application acknowledge /Token number or other transaction details of your query.
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                          N
                          Nurjaman Ali
                          Nov 17, 2020
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                          Sir/Madam, I got my PRAN activated on 17/7/2020 and my PRAN number is[protected]. I have been making contribution online regularly. But now whenever I try to login to check my status and account it says that my PRAN number is not in the database. I even tried using the POP SP details to log in into my account but it says invalid. Kindly help. My email is [protected]@gmail.com.
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            A
                            Akshay@2994
                            Nov 17, 2020
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                            Resolved

                            Address: Nagpur
                            Website: [email protected]

                            My self akshay .I have made 2 epaymnt through billdesk of rs 500 nd 1000 toward Nps contribution to pran no (protected) through syndicate bank, ranala branch, dist Nagpur...recept no[protected]
                            Tran ref no VUR[protected] (500rs)
                            2 .recept no[protected]
                            Tran ref no VUR[protected] (1000rs)... But still the amount is not credited to my Nps account ..kindly let me know the status of payment.
                            Aug 14, 2021
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 03, 2020
                            NSDL e-Governance Infrastructure Customer Care's response
                            Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                              P
                              Premkumar72
                              Nov 16, 2020
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                              Resolved

                              My pan number is AELPK1476K . Same pan number alloted to another person which belong to dhaba village tehsil Sangria Name of person is prem kumar same as my name, I came to know about this while applying atm card in oriental bank .could you please advice us on the same . my mail id is [protected]@gmail.com.

                              Phone number : [protected]
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              We request you contact us at [protected]@nsdl.co.in and for the earliest resolution. Please share the color copies of PAN cards and the Aadhaar card.
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                                S
                                shivammaheshwari
                                Nov 16, 2020
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                                Hi.
                                I have created the nps account of tier - 1 type, pran is also generated. But while setting ipin, i am getting error as pran not found in database.

                                Could you please help me with this.
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  A
                                  akshat.ja
                                  Nov 14, 2020
                                  Resolved
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                                  Resolved

                                  Dear Sir/Madam,

                                  My Acknowledgment Number is [protected]. I have applied for PAN card but when I check it's status it shows the following message.

                                  ---
                                  Your application is under process at TIN Facilitation Center (TIN FC) where you have made the application. While processing your application, following discrepancy(ies) has/have been noticed. Kindly contact the TIN FC[protected]/46/47/48/49 for details:

                                  Photograph not provided/not proper
                                  ---

                                  This has been the case for many months and I have failed to reach the appropriate contact phone number(s) or email regarding solving this grievance. Could you kindly direct me to rectifying this situation please?

                                  Thank you in advance.

                                  Yours sincerely,
                                  Akshat Jangam
                                  akshat.[protected]@gmail.com
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
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                                    pawprabhu17
                                    Nov 12, 2020
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                                    Resolved

                                    I have successfully received pran welcome kit on mail but when I try to update new password for iPin it shows pran not found in database. Please help me as it is urgent.
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                      Chandan Kolambe
                                      Nov 11, 2020
                                      Resolved
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                                      Resolved

                                      I applied for a PAN card on 9th Nov 2020:
                                      https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                                      Acknowledgment Number: [protected]
                                      Name: CHARULATA MADAN KOLAMBE
                                      Date of Birth: 02/05/1971

                                      PAN Status Track (https://tin.tin.nsdl.com/pantan/StatusTrack.html) shows PAN has been allotted by Income Tax Department & e-PAN card has been sent at e-mail ID mentioned in your PAN application.

                                      I received email on 10th Nov 2020 that my PAN no: KCLPK5176C.

                                      But when I check on https://www1.incometaxindiaefiling.gov.in/e-FilingGS/Services/VerifyYourPanDeati... this website, it shows no record found for this PAN number.

                                      That's why I also cant open bank account.

                                      Please check my application as it is really urgent.

                                      Thanking you
                                      Chandan Kolambe
                                      chandan.[protected]@gmail.com
                                      Aug 10, 2021
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 07, 2020
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      The application is processed successfully. We request you to use the e-PAN provided by email. The same is valid and acceptable.
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                                        Roshith Ronald Rajan
                                        Nov 11, 2020
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                                        Resolved

                                        Address: Roshith Ronald Rajan,Thapovanam,Pallickal N.M-P.O.,Kayamkulam,Alapuzha(Dt.),Kerala.Pin -690503.

                                        My mobile number is wrongly recorded. My correct number is [protected]. Also not received pran kit, so not able to log.My pran no.[protected].
                                        Aug 6, 2021
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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