Claimed

NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jan 16, 2026
Complaints 5318
Resolved
3581
Unresolved
1737
Contacts

File a complaint to NSDL e-Governance Infrastructure

Having problems with NSDL e-Governance Infrastructure?

File a complaint and get it resolved by NSDL e-Governance Infrastructure customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

NSDL e-Governance Infrastructure reviews & complaints page 64

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
H
Himanshu1303
Sep 22, 2020
Resolved
Report
Copy
Resolved

Status of pan card is delivered on 22-june-2020 but I hadn't received it.
Aug 9, 2021
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Kindly DM the PAN / application acknowledgement number as the number in the image is not clear.
Himanshu1303's [Complaint's author] reply, Sep 27, 2020
Acknowledgment number 881053191933294
Himanshu1303's [Complaint's author] reply, Oct 13, 2020
No updates
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    R
    Ramrasal
    Sep 21, 2020
    Resolved
    Report
    Copy
    Resolved

    My nps a/c no.[protected], i can't reset my i-pin. The system shows your account is locked. So please resolve this issue.
    Aug 9, 2021
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      K
      kiranbhalekar
      Sep 18, 2020
      Resolved
      Report
      Copy
      Resolved

      I had raised pan card update request online on 9th sep 2020. Ack# : n - [protected]. I called to customer care but no one is answering the call. Still the online application status shows as "your request for 'new pan card and/or change/correction in pan data' has been marked for audit by itd and sent back to nsdl for examination'"
      Aug 13, 2021
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Sep 25, 2020
      NSDL e-Governance Infrastructure Customer Care's response
      We have started dispatching/delivering the physical copy of PAN. However there will be delay in dispatching/delivering of PAN card due the current situation. We request you to use the e-PAN provided. The same is valid and acceptable. We thank you for your understanding and co-operation.
      Verified Support
      Sep 30, 2020
      NSDL e-Governance Infrastructure Customer Care's response
      Your PAN card has been dispatched on 22-Sep-2020 by Speed Post vide airway bill no. EA[protected]IN, at the address for communication indicated by you in the application.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        M
        mayurp28
        Sep 17, 2020
        Resolved
        Report
        Copy
        Resolved

        I tried to fill the pan application through the nsdl website and selected the e-kyc aadhaar verification process.
        The payment got deducted and it took me to the aadhaar verification process.

        But the otp page is not coming, even otp is already received on mobile.

        Please refund my money, which was already paid.

        Token no :[protected]

        Email: [protected]@gmail.com

        Name : rajendra uttam patil

        Dob:15/02/1965
        Aug 12, 2021
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Sep 30, 2020
        NSDL e-Governance Infrastructure Customer Care's response
        For any further clarification you may write to us at [protected]@nsdl.co.in.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          I
          imsac201
          Sep 15, 2020
          Report
          Copy

          Address: Pune
          Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

          Today i. E. On 15th september, 2020 i made a payment of 106.90 to nsdl for pan application via google pay. As it is showing on my google pay screen, payment was successfully done but in the nsdl application it showed transaction not successful but the amount of 106.90 has been deducted from my bank account. The upi transaction id is[protected].

          I had to pay again the charge via my debit card because of this. I want a refund for this amount as soon as possible.
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Sep 25, 2020
          NSDL e-Governance Infrastructure Customer Care's response
          Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
          Sep 27, 2020
          Updated by imsac201
          I have DM my details to you, Kindly check!
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            P
            Paru gurung
            Sep 14, 2020
            Report
            Copy

            Address: happy valley Shillong 11, Meghalaya

            Applied for children pension on 4th november 2019. Physically attended at pension cell shillong 11. But no response of forms and format received yet.
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              Paru gurung
              Sep 14, 2020
              Resolved
              Report
              Copy
              Resolved

              Address: Shillong11 Happy valley Meghalaya

              Applied for children pension on 4th november 2019. Physically attended the pension cell assam rifle, no response of necessary forms and other formats received yet.
              Aug 9, 2021
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                B
                Bhumi Solanki
                Sep 9, 2020
                Resolved
                Report
                Copy
                Resolved

                I have applied for pan correction and filled the form. I also paid fees 71 for the same and got the protected document which is filled correction pan form with acknowledgement number but when i track my pan using acknowledgment number it shows "sorry no record found"
                Aug 9, 2021
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
                Helpful
                Found this helpful?
                2 Comments
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  shivayogisdm
                  Sep 8, 2020
                  Resolved
                  Report
                  Copy
                  Resolved

                  Dear sir/madam,

                  I have applied for name correction for pan card on 8th september 2020 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                  "thank you for using online facility for pan application.

                  If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                  But when i checked my application status today, it was shown "sorry, no record found."

                  Please check my application
                  Aug 9, 2021
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Acknowledge Number: [protected]
                  Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
                  We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                  Helpful
                  Found this helpful?
                  3 Comments
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    V
                    vishaldas1989
                    Sep 7, 2020
                    Resolved
                    Report
                    Copy
                    Resolved

                    After deducting 106.90 from net banking channel, while verifying adhar with otp, the error message displayed as, "process can not be completed". Attaching transaction receipt in the ticket. Transaction reference number is s sbi[protected]
                    Aug 9, 2021
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                    We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                    Helpful
                    Found this helpful?
                    2 Comments
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      Address: https://enps.nsdl.com/eNPS/OnlineSubscriberRegistration.html?appType=main

                      In https://enps.nsdl.com/eNPS/OnlineSubscriberRegistration.html?appType=main two times Registration contribution amount500.71 deducted with faliure transaction without PRAN generation in SBI epay payment gateway via internet banking.please refund my money 1001.42....
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy
                      I
                      Isss
                      Sep 6, 2020
                      Resolved
                      Report
                      Copy
                      Resolved

                      Hi.
                      I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                      Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
                      Sep 10, 2020
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Sharmakal
                        Sep 4, 2020
                        Report
                        Copy

                        Address: 4th Floor, Mantri Sterling,Plot No. 341, Survey No. 997 /8, Model Colony, Near Deep Bungalow Chowk, Pune - 411 016.

                        I have applied for pan card acknowledge no:[protected].
                        I am checking my status it shows your application is under process at income tax department for more than 15 days.
                        Kindly check and update my pan card status. With regards

                        Sivakumar k
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Abhishek_08
                          Sep 4, 2020
                          Resolved
                          Report
                          Copy
                          Resolved

                          Recently i applied for pan card but whenever i try to submit aadhar otp it says please try again after sometime, your request cannot be processed. I am urgent need of pan card, kindly resolve my issue as soon as possible.
                          I applied for pan card on 19 july 2020 but till thr date i am not able to complete my pan card application
                          . My token number is:- [protected]
                          Aug 9, 2021
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                          We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                          Helpful
                          Found this helpful?
                          2 Comments
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Saravananslm
                            Sep 4, 2020
                            Resolved
                            Report
                            Copy
                            Resolved

                            I have created pran[protected] few months ago and i have received the pran id card. But i have been trying to login to my account but it always says pran not found in database. Pls do the needful. Thanks
                            Aug 9, 2021
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              Swapnil Dhimmar
                              Sep 2, 2020
                              May 23, 2025
                              This thread was updated on May 23, 2025
                              Resolved
                              Report
                              Copy
                              Resolved

                              Error pran not found in database

                              Hi.
                              I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                              Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

                              https://cra-nsdl.com/CRA/ResetIPINURNGen.do?ID=null&getName=Change%20Password...
                              Helpful
                              286 other people found this review helpful
                              286 found this helpful
                              24 Comments
                              Report
                              Copy
                              S
                              sucess sucess
                              Sep 2, 2020
                              Resolved
                              Report
                              Copy
                              Resolved

                              Hi,
                              I have successfully applied for pan but still it is pending i am already shared the required documents. So please check the acknowledgement number [protected], contact me on [protected]
                              Aug 9, 2021
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
                              We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                              Helpful
                              Found this helpful?
                              2 Comments
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                J
                                Jitu Haloi
                                Sep 2, 2020
                                Report
                                Copy

                                When I try to log in my id for payment following msg appears "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."

                                Ack Id: 11214437
                                ack date: 30/08/2020
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  R
                                  robinjustin
                                  Aug 31, 2020
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Website: www.onlineservices.nsdl.com

                                  Date of the incident: 29/08/2020
                                  Token number for application: [protected]
                                  Transaction id:[protected] via mastercard

                                  I was in the process of applying for a new pan number at www.onlineservices.nsdl.com. i had finished entering all the details necessary and rechecked it multiple times. Finally, i was directed to the payments section to pay for the pan. A total of 106.9 rupees. I made the payment and the money was debited too. But, i got a message which said "your previous payment request has been failed. Your money will be refunded back. Kindly make another fresh payment". So, i waited for an hour, no refund. I thought it was some server side issue and my money will be credited back soon. But no, i waited for 3 whole days and my payment still did not get refunded. I am filing this complaint to get back my money rightfully back and to reapply for pan as i am in urgent need.

                                  Sincerely,
                                  Marian marcus robin
                                  Sep 3, 2020
                                  Complaint marked as Resolved 
                                  I wasn't really any steps taken by the company to resolve the issue. They never tried contacting me or anything whatsoever, just that finally some random day, i got my refund
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Sep 01, 2020
                                  Updated by robinjustin
                                  Still haven't received an update on this issue.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    Akash Bist
                                    Aug 31, 2020
                                    Report
                                    Copy

                                    Website: [email protected]

                                    Sir,
                                    My father mohan bhadhur bist 20th aasam rifles his rank post hawaldar 1 yrs gone he not contract with us plese sir search my father and send him nepal for 10 day my mom have cancer in lever plese seach my father.
                                    My conrct number +[protected], +[protected]
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit