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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 64

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B
Bhumi Solanki
Sep 9, 2020
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I have applied for pan correction and filled the form. I also paid fees 71 for the same and got the protected document which is filled correction pan form with acknowledgement number but when i track my pan using acknowledgment number it shows "sorry no record found"
Aug 9, 2021
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
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    shivayogisdm
    Sep 8, 2020
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    Dear sir/madam,

    I have applied for name correction for pan card on 8th september 2020 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

    "thank you for using online facility for pan application.

    If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

    But when i checked my application status today, it was shown "sorry, no record found."

    Please check my application
    Aug 9, 2021
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Acknowledge Number: [protected]
    Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
    We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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      vishaldas1989
      Sep 7, 2020
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      After deducting 106.90 from net banking channel, while verifying adhar with otp, the error message displayed as, "process can not be completed". Attaching transaction receipt in the ticket. Transaction reference number is s sbi[protected]
      +1 photos
      Aug 9, 2021
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
      We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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        Address: https://enps.nsdl.com/eNPS/OnlineSubscriberRegistration.html?appType=main

        In https://enps.nsdl.com/eNPS/OnlineSubscriberRegistration.html?appType=main two times Registration contribution amount500.71 deducted with faliure transaction without PRAN generation in SBI epay payment gateway via internet banking.please refund my money 1001.42....
        +1 photos
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        Isss
        Sep 6, 2020
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        Hi.
        I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

        Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
        +2 photos
        Sep 10, 2020
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          Sharmakal
          Sep 4, 2020
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          Address: 4th Floor, Mantri Sterling,Plot No. 341, Survey No. 997 /8, Model Colony, Near Deep Bungalow Chowk, Pune - 411 016.

          I have applied for pan card acknowledge no:[protected].
          I am checking my status it shows your application is under process at income tax department for more than 15 days.
          Kindly check and update my pan card status. With regards

          Sivakumar k
          +1 photos
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            Abhishek_08
            Sep 4, 2020
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            Recently i applied for pan card but whenever i try to submit aadhar otp it says please try again after sometime, your request cannot be processed. I am urgent need of pan card, kindly resolve my issue as soon as possible.
            I applied for pan card on 19 july 2020 but till thr date i am not able to complete my pan card application
            . My token number is:- [protected]
            Aug 9, 2021
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
            We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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              S
              Saravananslm
              Sep 4, 2020
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              I have created pran[protected] few months ago and i have received the pran id card. But i have been trying to login to my account but it always says pran not found in database. Pls do the needful. Thanks
              Aug 9, 2021
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                Swapnil Dhimmar
                Sep 2, 2020
                May 23, 2025
                This thread was updated on May 23, 2025
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                Error pran not found in database

                Hi.
                I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

                https://cra-nsdl.com/CRA/ResetIPINURNGen.do?ID=null&getName=Change%20Password...
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                S
                sucess sucess
                Sep 2, 2020
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                Resolved

                Hi,
                I have successfully applied for pan but still it is pending i am already shared the required documents. So please check the acknowledgement number [protected], contact me on [protected]
                Aug 9, 2021
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
                We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                  J
                  Jitu Haloi
                  Sep 2, 2020
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                  When I try to log in my id for payment following msg appears "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."

                  Ack Id: 11214437
                  ack date: 30/08/2020
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                    R
                    robinjustin
                    Aug 31, 2020
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                    Website: www.onlineservices.nsdl.com

                    Date of the incident: 29/08/2020
                    Token number for application: [protected]
                    Transaction id:[protected] via mastercard

                    I was in the process of applying for a new pan number at www.onlineservices.nsdl.com. i had finished entering all the details necessary and rechecked it multiple times. Finally, i was directed to the payments section to pay for the pan. A total of 106.9 rupees. I made the payment and the money was debited too. But, i got a message which said "your previous payment request has been failed. Your money will be refunded back. Kindly make another fresh payment". So, i waited for an hour, no refund. I thought it was some server side issue and my money will be credited back soon. But no, i waited for 3 whole days and my payment still did not get refunded. I am filing this complaint to get back my money rightfully back and to reapply for pan as i am in urgent need.

                    Sincerely,
                    Marian marcus robin
                    +2 photos
                    Sep 3, 2020
                    Complaint marked as Resolved 
                    I wasn't really any steps taken by the company to resolve the issue. They never tried contacting me or anything whatsoever, just that finally some random day, i got my refund
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Sep 01, 2020
                    Updated by robinjustin
                    Still haven't received an update on this issue.
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                      Akash Bist
                      Aug 31, 2020
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                      Website: [email protected]

                      Sir,
                      My father mohan bhadhur bist 20th aasam rifles his rank post hawaldar 1 yrs gone he not contract with us plese sir search my father and send him nepal for 10 day my mom have cancer in lever plese seach my father.
                      My conrct number +[protected], +[protected]
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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                        Raheel Ansari
                        Aug 29, 2020
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                        I linked my pancard with my adhaar card on[protected]. The name on the pancard is incorrect but all details on the aadhaar card are correct. I'm trying to get a reprint done for my pancard as per aadhar authentication. But everytime I try to proceed, Im getting an error message "Your request could not be processed. Please try after sometime."

                        Can you please help me with this? I have received any token number or any sms for the same.
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                        We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                          F
                          farrukh.amber
                          Aug 28, 2020
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                          Hi,

                          I'm a foreign of indian origin who applied for e-pan card: made an online application & the required payment on 05/08/2020.

                          I sent all the required documents in post & till date haven't heard anything back. Online application status doesn't show my documents received. I have called on their contact centre no one answers & e-mailed twice: no response till date but an automated acknowledgement for my first e-mail as below:
                          * *
                          Dear sir/madam,

                          Thank you for your email.

                          This is an acknowledgement that the email has been received by us with the subject:[external] fwd: pan application - ack. No. N - [protected] dated : 06/08/2020 and the request id assigned to your email is 1490146.

                          * *
                          I'm frustrated by the lack of their response & would like your assistance in this matter. My e-mail address is farrukh. [protected]@gmail.com
                          Thanks.
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
                          We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                            V
                            venki89
                            Aug 27, 2020
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                            Hi,

                            I had applied pan correction form in nsdl website. Initially the documents was not processed as the communication address name mismatch, i had sent a physical copy of communication address (Aadhar details) to nsdl pune. Still the document is not approved. Why is not approved, the address proof, name mentioned in the aadhar and the pan correction form has same details. Why are you not approving the pan and this is not new pan. Am asking for the correction in the pan name and signature.

                            Pan application no : [protected]

                            Please resolve this as soon as possible

                            Thanks,
                            Venkatesh
                            Jul 20, 2022
                            Complaint marked as Resolved 
                            I had applied pan correction form in nsdl website. Initially the documents was not processed as the communication address name mismatch, Later had sent a physical copy of communication address (Aadhar details) to nsdl pune. Still the document is not approved. After Raising Complaint on the address issue in consumercomplaint.in website, the NDSL had resolved the issue on verifying and accepting the physical copy with letter written to the NSDL Pune. after which the PAN issue was resolved and had received the pan to the communicated address. Thanks a lot
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              B
                              Bharathkumar01
                              from Delhi, Delhi
                              Aug 25, 2020
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                              This is my acknowledgment number [protected]. I didn't recieve my pan card yet. I dont known what you are courier service is doing. It is almost 3 months. And you are even not responding to my mails and calls and same with courier service.
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                azeem.khan25
                                Aug 25, 2020
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                                I was applying for pan card and submitted fee but now i donrt want to apply pan and i want my application fee back. I mailed them many time but they are responding acccording to that. They are sending necesaary reply even i did not ask for that information which they are sending me in reply.
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  G
                                  Aug 25, 2020
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                                  Address: 12-2-417-60-1, Manager yadhava nagar

                                  I close atal pension yojana
                                  My pran no is[protected]
                                  My mobile number is [protected]/[protected]
                                  I need urgently fund
                                  Last january onwards iam trying
                                  . No one giving proper response
                                  Pls help
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    N
                                    Nishal kumar
                                    Aug 22, 2020
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                                    Resolved

                                    I was not about this fraud company I came to know this when I searched in net I want refund back from them they are not picking phone police should ctach them I have payed 499 rs to them I want refund please held me please help me
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Dear Nishal kumar,

                                    Inconvenience caused is highly regretted. As you may be aware, Income Tax Department (ITD) has authorized only two entities viz., 1. NSDL e-Gov and 2. UTIITSL for providing PAN related services on its behalf. Further, NSDL e-Gov or ITD has not appointed PANIND.com nor provided any authorization for providing PAN related services. Kindly note that all the PAN related data is exclusively property of customers and ITD.
                                    Dear Nishal Kumar,

                                    Inconvenience caused is highly regretted. As you may be aware, Income Tax Department (ITD) has authorized only two entities viz., 1. NSDL e-Gov and 2. UTIITSL for providing PAN related services on its behalf. Further, NSDL e-Gov or ITD has not appointed PANIND.com nor provided any authorization for providing PAN related services. Kindly note that all the PAN related data is exclusively property of customers and ITD.
                                    Dear Nishal,

                                    Inconvenience caused is highly regretted. As you may be aware, Income Tax Department (ITD) has authorized only two entities viz., 1. NSDL e-Gov and 2. UTIITSL for providing PAN related services on its behalf. Further, NSDL e-Gov or ITD has not appointed PANIND.com nor provided any authorization for providing PAN related services. Kindly note that all the PAN related data is exclusively property of customers and ITD.
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