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NSDL e-Governance Infrastructure Complaints & Reviews

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3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 66

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R
Rocky King
Aug 12, 2020
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Dear

Sir i applied for pan card name correction and i submitted all the documents as proof aadhaar 10th class mark sheet nd had issued discrepancy letter on 6th aug 2020

But still i didn't get any letter from post and again i checked the status it show this

Status :
We have received the document (S) in reply to the discrepancy letter. However, document (S) is/are not valid. For details contact tin call center at[protected]

What should i do now in the below attachment is there lookup it
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Aug 15, 2020
Updated by Rocky King Dear sir

Still there is no response from your side

What should i do now still now i didn't get discrepancy letter by mail or postal please do resolve it sir thanking you

Mail [protected]@gmail.com

Pan card acknowledgement [protected]
Aug 21, 2020
Updated by Rocky King Sir

please give me a update about pan card correction application acknowledgement [protected]

Please resolve my problem
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    8
    8149317168
    Aug 11, 2020
    Resolved
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    Resolved

    My application is e mode application but in status mentioned is no signature/thumb impression has been provided across the photograph affixed on the form

    Acknowledgment number : [protected]

    Email - [protected]@gmail.com

    Please help...
    Aug 6, 2021
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
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      M
      mandar02bhalerao
      Aug 11, 2020
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      Sir/madam,

      I have applied for reprint of pan card on 19th june 2020. I have got my acknowledgement number (N-[protected]). On completion of the process i have received message like below.

      "thank you for using online facility for pan application.

      But when i checked my application status today, it was shown"sorry, no record found."
      Today it is 11th august 2020.
      It has been nearly two months but still it says sorry no record found
      Please check my application as soon as possible.

      Thanking you
      Mandar bhalerao
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        I
        Irap
        Aug 11, 2020
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        Hi, when i try to create ipin, i'm getting unauthorized user error while ipin creation first time. Could you please take a look into it?

        Thanks,
        Irappa
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Aug 11, 2020
        Updated by Irap         My PRAN is [protected]
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          D
          Dipen fatelal barchha
          Aug 11, 2020
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          Resolved

          No Response

          I tried to fill the pan application through the nsdl website and selected the e-sign verification process which is second option. From drop down i selected.
          The payment got deducted and it took me to the aadhar verification process. I entered correct otp multiple times and it kept saying 'your request cannot be processed, please try after sometime'. It has been 2 months. I am not able to proceed further. I mailed to nsdl but they reply...
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          Gandhiaryah
          Aug 10, 2020
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          I have applied pan on 3rd jun 2020 for my son. But we didnt receive it till now. We have checked the status on nsdl website using acknowledgement number [protected]. It is showing proof of aadhaar is not provided for the aadhaar mentioned in the application. We request you to kindly submit a copy of aadhaar allotment letter issued to you by uidai.
          But we have sent the copy of aadhaar through post and also uploaded the soft copy in status tracking site.
          Kindly validate and do the needful.
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            B
            bhavjotsodhi
            Aug 10, 2020
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            Submitted my application for pan card reprint but the website shows no record found. The acknowledgment number for the same is:[protected]
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              A
              aks_scs
              Aug 10, 2020
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              Dear Sir,

              I have been trying to apply for pan application, but with no avail. Every time I try to e-sign the form 49 A online via aadhaar, a message pops up stating "Your request cannot be processed. Please try after sometime."

              Kindly look into the matter as soon as possible. Here is the registered token no.: [protected].
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                I
                Irap
                Aug 9, 2020
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                Hi.
                I have created the nps account and pran is also generated. But while setting ipin/password first time, i am getting error as pran not found in the database. Please help. Thanks.
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                My PRAN is[protected]
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                  S
                  Shank.001
                  Aug 9, 2020
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                  Resolved

                  Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                  I applied for pan card today on 09/08/2020. And submitted my application and then did payment of rs.107 /- through paytm. But at the time of adhaar ekyc authentication it failed and is showing the message that, we unable to proceed due to mismatch some details of pan application with uidai database and you application fee will be refunded within seven working days.
                  I have further attached the screenshot of the above. So how and where will i get my money back. And should i apply again for pan application.
                  Token number: [protected]
                  Transaction reference number: 20200809111212800110168508339921487
                  Oct 3, 2020
                  Complaint marked as Resolved 
                  Thanks for resolving my refund issue, got my payment of Rs.107 back the next day through Paytm.
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  View replies
                  It's been 7 days now still no refund received, not even any reply to the complaint.☹️😢
                  Reply
                  Thanks you very got my refund.😇
                  Sorry, please neglect my last comment.🙏
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                    M
                    Màñìśh Ģúpťà
                    Aug 9, 2020
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                    Hello i have got discrepancy letter for my pan application i have submitted necessary documents still discrepancy has not been removed i have tried to call nsdl customer care but call is not receiving my acknowledgement no [protected]
                    Plzzz response as soon as possible my mail id [protected]@gmail.com
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      A
                      ask123
                      from Pune, Maharashtra
                      Aug 9, 2020
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                      Address: Esi sector 5 Vashi Navi Mumbai

                      My name is sunil khandelwal registered with esi vashi navi mumbai my registration no is [protected]. My father approached to esi vashi on 7.8.20 to visit surgeon. But no doctor is available. They had refered to tie up hospital suyush at seawood where no surgeon be is available. The available compounder/ rmo checked and told no surgeon is available. But this will be billed to esi without providing. My father has been harrashed and no treatment given
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        J
                        Jithin.mohan007
                        Aug 8, 2020
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                        Address: Times Tower, 1st Floor, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, PIN - 400013.

                        I've paid the fee of new pan card online 2 times at first i did the transaction through paytm and second time i've done it through bill desk both of the transaction were failed and highlighting that money was deducted from my account 106.90 rupees twice which costs me 213, this is the condition of our government websites which encourage the people to use another website for govt services. Failure of dihital india
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          K
                          Kaleshvar
                          Aug 7, 2020
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                          Resolved

                          Recently i tried to update my pan and paid 107 rs i got the message that money is deducted from account but on the nsdl website it says make a fresh payment your money will be refunded till now my money is not refunded back
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
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                            B
                            Bchand02
                            Aug 7, 2020
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                            Sir,
                            I tried to fill the pan application through the nsdl website and after the payment, the screen is displaying the e-sign is madatory and it took me to the aadhar verification process. I entered correct otp multiple times and it kept saying 'your request cannot be processed, please try after sometime'. I am not able to proceed further. Kindly redress the issue at the earliest so that pan card may be issued.

                            My token no is: [[protected]]
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              S
                              Srxdean
                              from Mumbai, Maharashtra
                              Aug 7, 2020
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                              I applied for pan card amount deducted but during e-kyc otp confirmed and it is showing your request cannot be processed try again later.
                              I have my transaction id and token number but not acknowledge number.
                              Please help its urgent
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                prateekjain629
                                from Delhi, Delhi
                                Aug 7, 2020
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                                I tried to fill the pan application through the nsdl website and selected the e-sign aadhar verification process.
                                The payment got deducted and it took me to the aadhar verification process. I entered correct otp three times and it kept saying 'your request cannot be processed, please try after sometime.'

                                My token no is: [protected]
                                Email: [protected]@gmail.com
                                Dob: 02/01/1956

                                Please resolve my problem
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  A
                                  Arun prasad desai
                                  Aug 7, 2020
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                                  "your request cannot be processed. Please try after sometime." i am getting this message again & again. My money get debited. Please resolve above problem
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    U
                                    utkarsh039
                                    Aug 7, 2020
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                                    Address: 4thFloor, Mantri Sterling, Plot No. 341, Survey No. 997/8, Model Colony, Near Deep Bungalow Chowk, Pune - 411016

                                    Sir/madam,

                                    I have applied for new pan card on 5th august 2020 through e-sign/e-kyc mode. I have got my acknowledgement number [protected]. On completion of the process i have received message like below.

                                    "thank you for using online facility for pan application.

                                    If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                    But when i checked my application status today, it was shown "sorry, no record found."

                                    Please check my application

                                    Thanking you
                                    Salim khan
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Aug 13, 2020
                                    Updated by utkarsh039                                     Please resolve this issue as soon as possible.
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                                      R
                                      rmanish07
                                      Aug 6, 2020
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                                      I have filed a application and submitted the documents also payment has processed and deducted from my bank, but whenever i am entering the e sign adhar verificaiton, it is saying your request cannot be processed. Please try after sometime

                                      I have been trying to this for last 3 days, thought there will be server issue in it but noting got verified even after 3 days.

                                      Below is my details:
                                      Token no - [protected]
                                      Email id [protected]@gmail.com
                                      Dob[protected]

                                      Please help
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