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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Jun 20, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 66

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K
KOWSIK T
Oct 24, 2020
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Respected sir,
I had applied pan card in NSDL SITE on 03.08.2020 for my relative.But till now, the status is as follows, The application is under processing.

ACK NO : N-[protected]

screenshot attached
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    dreamyeyedgirl
    from Kolkata, West Bengal
    Oct 23, 2020
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    The pan card reprint link is showing technical issues from a long time. Kindly help me out regarding this.
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      ratilalmistry3
      Oct 23, 2020
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      PAN card number : AKKPM8045M
      PAN Acknowledgement No: N-[protected]

      I had applied for changes in my name on my PAN card on 17th August 2020. I still have not received anything. The status on the website for my application says as follows,

      " We have received the document(s) in reply to the Discrepancy letter . However, document(s) is/are not valid"

      I had Uploaded supporting documents for resolution of above mentioned discrepancy.

      But still not yet received the status.

      Please let me know when will the process be completed as I need the new card urgently.
      Thank you.
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        mjitu309
        from Thane, Maharashtra
        Oct 21, 2020
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        PAN card number : DCDPM1499D
        Acknowledgement No: N-[protected]
        I had applied for changes in my name on my PAN card on 10th October 2020. I still have not received anything. The status on the website for my application says as follows, "

        Your request for 'New PAN card and/or Change/Correction in PAN Data' has been marked for audit by ITD and sent back to NSDL for examination"
        Please let me know when will the process be completed as I need the new card urgently.
        Thank you.
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        We have started dispatching/delivering the physical copy of PAN. However there may be delay in dispatching/delivering of PAN card due the current situation. We request you to use the e-PAN provided. e-PAN is valid and acceptable. We thank you for understanding and co-operation.
        Your PAN card has been delivered on 29-Oct-2020 by Trackon Couriers Pvt. Ltd courier vide airway bill no.[protected]
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          K
          KOWSIK T
          Oct 21, 2020
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          I have applied a instant epan in efilling website for my friend. I got the epan and it gets verified.Then i have applied for physical pan in NSDL REPRINT REQUEST SITE. Now its been 4days.Still when i track status using acknowledgement number, it says no records found.please process my application.
          Acknowledgement no: N-[protected]
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
          We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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            A
            Arun492002
            Oct 20, 2020
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            I tried to make a pan card and choose e kyc mode but unfortunately I didn't get any OPT Or acknowledgement number. But 106.90 rupees is debited from my account.
            Since this moment from 17 October I didn't get any refund.
            Oct 22, 2020
            Complaint marked as Resolved 
            I got my refund
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Oct 22, 2020
            Updated by Arun492002
            I got my refund
            It will surely get refunded in 7to 9days..wait and see..
            Good👍
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              Prajwal Raibole
              Oct 19, 2020
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              I filled an online application for pan card on 15 October 2020 through e sign/ e kyc mode, but when I done payment through my debit card, amount of rs. 106 was deducted from my bank account and the message appears that "your e sign / e kyc mode failed and the amount will be refunded within seven working days" then today i.e. on 19 October 2020 I tried again and the amount of same rs. 106 is deducted from my bank account and the application was failed...when will be the amount will be refunded to me... please refund it immediately for both the transactions...
              Thank you...
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Name : Ayush Vinod Bahadurkar
              Date of birth : 28/01/2002
              Email id : [protected]@gmail.com
              Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
              This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly. Further, applicants are requested to note that on account of COVID-19 outbreak and Govt. advisories issued in this context, there will be delays in dispatch of PAN cards. We request you to use the e-PAN provided on email. The same is valid and acceptable.
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                M
                Miky Raval
                from Ahmedabad, Gujarat
                Oct 17, 2020
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                Address: Ahmedabad

                Respect sir/madam
                I am bank employee Ms Miky Raval Allahabad bank,
                We have one customer who is not literate lallubhai Desai
                His PRAN no[protected]
                He is unable to reset password as it is continuously showing PRAN not found in database
                He also want to update his mobile no and email id.
                His concern is to check balance in his account as he is not getting statement from the beginning

                Please do needful
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  B
                  bwypk4025q
                  Oct 17, 2020
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                  Hi
                  My name is Mohit Kumar and I recently got to know that some other person has also been issued same PAN as of mine.
                  Name : Mohit Kumar
                  PAN: BWYPK4025Q
                  F. Name : Dinesh Kumar
                  I am from Meerut, UP while the other person is from Hoshiarpur, Punjab.

                  Please help here as his defaulted loans are impacting my CIBIL score and also his TDS is reflected in my 26 AS.
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    1
                    18BPS016 Ganga S
                    Oct 16, 2020
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                    I applied for PAN through NDSL portal. My acknowledgement number is [protected]. But when I tracked my application it shows 'no records found'. But I made payment and submitted all the documents
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
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                      S
                      Sudharshan S Prabhu
                      Oct 14, 2020
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                      When i try to login APY NSDL app using my PRAN number it gives error message PRAN not found in the database
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Dear Sudharshan,

                      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                      Dear Sudharshan,

                      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                        V
                        Vaibhav Agochiya
                        Oct 14, 2020
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                        I recently used NSDL's site, https://www.onlineservices.nsdl.com/paam/endUserAddressUpdate.html to update my address, however even after trying for 2 days I am getting the following error:
                        Your request could not be processed. Please try after sometime.
                        When called the customer care, they told me to try after 2-3 hours but that didn't help.
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Oct 14, 2020
                        Updated by Vaibhav Agochiya
                        My registered phone number with the PAN/AADHAR is:
                        +91 [protected]
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                          Bijan@123
                          from Kolkata, West Bengal
                          Oct 13, 2020
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                          Address: VILL-GURUDASPUR P.O-GURUDASPUR P.S-DHOLAHAT PIN-743349 Mobile-8617093737 DISTRICT-SOUTH 24 PARGANAS STATE-WEST BENGAL

                          Dear Sir,
                          Our PAN Card in the name of DILIP GURIYA has been applied by (NSDL) to our address on 16-Mar-2020. I haven't received the PAN Card as our address provided by MCA for dispatching the PAN is not sufficient. This is incomplete address. I request to you that please re-send it on our following correspondence address.
                          Acknowledgement - [protected]
                          Applicant's Name- DILIP GURIYA
                          Father’s Name - NARAYAN GURIA Telephone/ Mobile-[protected]

                          VILL-GURUDASPUR
                          P.O-GURUDASPUR
                          P.S-DHOLAHAT
                          PIN-743349
                          Mobile-[protected]
                          DISTRICT-SOUTH 24 PARGANAS
                          STATE-WEST BENGAL
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            Y
                            Yug Rana
                            Oct 12, 2020
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                            Sir,

                            I had applied for PAN using online facility on 26/09/2020, Acknowledgment Number : [protected] and I have digitally signed my application using e Sign, I have uploaded my Aadhaar document as proof..

                            On completion I received this message,

                            "Thank you for using online facility for PAN application.

                            If you have digitally signed your application using eSign/eKYC then there is no need to forward physical documents. "

                            But now when i check my PAN Application Status it shows

                            "We have not yet received the supporting documents with respect to your PAN application. Kindly submit the requisite documents to NSDL to enable us to process your PAN application at the earliest. For further details, please read the guidelines and instructions or contact TIN Call Center at[protected]"

                            Please check my Application ... And reply what i need to do..

                            Acknowledgment Number : [protected]
                            Name : YUG RANA

                            Thanks
                            YUG RANA
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              V
                              viinai kanth
                              Oct 12, 2020
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                              Resolved

                              Address: Hyderabad
                              Website: Nsdl

                              Sir
                              I ganugupeta vinaykanth created nps after completion of payment I got pran number[protected] on 09/10/2020 but when I tried bro ipin it showing pran is not valid not in data base plz solve this issue thanking you sir
                              Oct 12, 2020
                              Complaint marked as Resolved 
                              My email id is [email protected]
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                S
                                shubhamxxx
                                Oct 11, 2020
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                                I opened NPS account today and got my PRAN number after completion of payment. The PRAN number is[protected].

                                I am not able to reset my password OR do anything using the PRAN number. Getting the error message "PRAN not found in database".

                                Please help.
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  Hussain18181
                                  Oct 11, 2020
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                                  I apply new pan card on nsdl website on 05/10/2020 11:18 pm with nsdl token number [protected], i pay amount Rs:107 transaction id: [protected] by my paytm wallet, the aadhar authentication is failed due to otp not getting, please refund my amount.
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    Hussain18181
                                    Oct 11, 2020
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                                    I apply new pan card on nsdl website on 05/10/2020 10:47 pm with nsdl token number [protected], i pay amount Rs:106:90 by my paytm wallet, the aadhar authentication is failed due to otp not getting, please refund my amount.
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      SUNNY HELWANDE
                                      Oct 11, 2020
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                                      I have opened my NPS account 2 weeks back and have even received my NPS kit, however when i try to reset my IPIN from mobile app for first time login, I get a message of "PRAN not found in database". Request your support.

                                      My PRAN number[protected]

                                      Name - Sunny Vijay Helwande

                                      Email [protected]@gmail.com
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                        Praveen Bilagi
                                        Oct 8, 2020
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                                        I use nsdl website to create a new pan card of my sister. Temporary token is [protected]. I use e-kyc option for her aadhar verification.
                                        I have paid an amount of rs.106.90 using my debit card. My balance was deducted from the bank on 14/09/2020 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i was checking the status
                                        "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days". Kindly look into this issue at the earliest.
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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