Submit a Complaint
Claimed

NSDL e-Governance Infrastructure Complaints & Reviews

www.nsdl.co.in
3.5
Updated: Aug 8, 2025
Complaints 5294
Resolved
3579
Unresolved
1715
Amazing! 🤩 It’s great to see how NSDL e-Governance Infrastructure is committed to providing outstanding customer support! They sincerely care about addressing and resolving issues quickly and effectively. NSDL e-Governance Infrastructure’s friendly, solution-focused approach to managing feedback builds trust and ensures a wonderful customer experience.
Complaints
Contacts

File a complaint to NSDL e-Governance Infrastructure

Having problems with NSDL e-Governance Infrastructure?

File a complaint and get it resolved by NSDL e-Governance Infrastructure customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Tax Services
NSDL e-Governance Infrastructure

NSDL e-Governance Infrastructure reviews & complaints page 70

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
pathlavath ajay
Jul 7, 2020
Resolved
Report
Copy
Resolved

Sir/madam,

I have applied for new pan card on 1th july wednesday 2020 through e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"congratulations your pan request has been processed"

If you have digitally signed your application using ekyc then there is no need to forward physical documents."

But when i checked my application status today in ndls check pan status, it was shown"sorry, no record found."
+1 photos
Aug 7, 2021
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jul 14, 2020
NSDL e-Governance Infrastructure Customer Care's response Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Sakshamcbri
    Jul 6, 2020
    Report
    Copy

    I have applied for online pan card with token no. [protected] with option e-kyc authentication through aadhaar. The details were submitted successfully and the payment was also made but i haven't received the otp at last verification step despite trying several times.
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      Amyyrajput1
      Jul 5, 2020
      Resolved
      Report
      Copy
      Resolved

      Dear sir /madam.
      I have applied for Pan card updation and my pan no is(NAXPS6456N).
      AND ACKNOWLEDGEMENT NUMBER IS([protected]).but i have provided all necessary documents still it is stating that disperency found in between pan card application and income tax record plz help i need it urgently ...nd there is no disperency letter on status page plz help asap
      +1 photos
      Aug 7, 2021
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Jul 10, 2020
      NSDL e-Governance Infrastructure Customer Care's response       We have resumed our office with considerably reduced employee strength owing to the current COVID-19 situation and Govt. advisories. We will ensure processing of application in due course. We thank you for your cooperation and understanding in this situation.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Amyyrajput1
        Jul 5, 2020
        Report
        Copy

        Dear sir /madam.
        I have applied for pan card updation and my pan no is (Naxps6456n).
        And acknowledgement number is ([protected]). But i have provided all necessary documents still it is stating that disperency found in between pan card application and income tax record plz help i need it urgently...
        +1 photos
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          [email protected]
          Jul 5, 2020
          Report
          Copy

          [protected] this token number
          [protected] this token number
          I apply for two time failed
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Saideva international
            Jul 3, 2020
            Report
            Copy

            Dear sir,
            Our application number is n - [protected]
            We couriered the application and it got delivered by 23 of june to the nsdl but while checking the application status on 03 of july am finding that status is showing as the documents are not received please let us know the reason and completion date of the same.

            Thank you
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              S79
              Jul 3, 2020
              Resolved
              Report
              Copy
              Resolved

              APPLICATION NO N-[protected] FOR PAN CARD CORRECTION WAS NOT RECEVED YET PLEASE TAKE NECESSARY ACTION PLEASE

              Status :
              Your application for 'New PAN Card or/and Changes or Correction in PAN Data' has been accepted by the Income Tax Department. Your PAN Card will be dispatched to you shortly.
              Aug 12, 2021
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Jul 10, 2020
              NSDL e-Governance Infrastructure Customer Care's response               We have started dispatching/delivering the physical copy of PAN. However there will be delay in dispatching/delivering of PAN card due the current situation. We request you to use the e-PAN provided. The same is valid and acceptable. We thank you for your understanding and co-operation.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                P
                Posham Nikhila
                Jul 3, 2020
                Report
                Copy

                I have applied for pan card acknowledgement no-n[protected] on 14th june 2020 for me i am an engineering student require pan card, current status shows your application is under process at tin facilitation center. Kindly call[protected]/46/47/48/49 for further processing of your application.
                Can i know what is the current status or how do we check it online exact status, thanks.
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  V
                  Vitthal Ingole
                  Jul 2, 2020
                  Report
                  Copy

                  Address: Aurangabad

                  Sir my new application pan card from my wife and my first payment qr code and second payment debit card am amount it is debit 2 times please refund my 1 one amount
                  +1 photos
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    G
                    Gautamrai
                    Jul 2, 2020
                    Report
                    Copy

                    I have the pran number[protected], sent by nsdl, tried to login there its showing it is not found in database
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      N
                      Nikita Gurung
                      Jul 2, 2020
                      Report
                      Copy

                      Hello,
                      I have submitted my pan form on 29th and got acknowledgement no.[protected] on same day and it's been 3 days so i checked my pan card status but whenever i check it's showing error. So please i want to know what can i do i need to check my pan card number.
                      Thank you.
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        H
                        Hemlata .
                        Jul 1, 2020
                        Resolved
                        Report
                        Copy
                        Resolved

                        Delay in proceeding of tan application

                        I have applied a tan application online dated 19/06/2020 vide acknowledgement no.[[protected]]. I have also sent all required documents via delhivery pvt ltd courier service that was received by nsdl, pune on 29/06/2020. But till date while tracking status it comes that documents has not been received.

                        Details of application status on nsdl.

                        Your tan application status

                        Acknowledgment number : [[protected]]br...
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy
                        D
                        Diksha Puri
                        Jul 1, 2020
                        Report
                        Copy

                        Refer to
                        Token number : [protected]
                        Dated 25 june, 2020 while making payment for new pan card nsdl portal stops working because of server problem due to which payment amounting rs. 106.9/- had been deducted twice and receipts of both transactions had not been sent to our mail. Kindly return the money back into our account asap.
                        Regards.
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          T
                          TECHNICAL CHENAL FACE OF DASP
                          Jul 1, 2020
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: नही
                          Website: Nsdlpen

                          मेने मेरे भाई का nsdl से पेन कार्ड के लिए आवेदन किया था, pyement भी कर दिया था मेने अपने डेबिट कार्ड से ऑनलाइन रूपये किये थे, लेकिन आधार के साथ मोबाइल नम्बर नही जुड़े होने के कारण otp नही मिला और मेरे खाते से 106.90 पैसे काट लिए गए थे । लेकिन उसमें फिर बता रहा था कि आपका पैसा आपके अकाउंट में भेज दिया जायेगा 7 दिनों के भीतर लेकिन अभी तक पैसा वापस नही आया है
                          जल्द से जल्द पैसा वापस लौटने की कृपा करें।
                          टोकन नम्बर-pan application - token. No. [protected] dated :[protected]:46:30.50
                          +3 photos
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Jul 01, 2020
                          Updated by TECHNICAL CHENAL FACE OF DASP                           Muje jaldi se jaldi refund sahia plz help
                          Verified Support
                          Jul 08, 2020
                          NSDL e-Governance Infrastructure Customer Care's response                           To help resolve your query/concern, reach us on [protected]@nsdl.co.in
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            2
                            219sanju
                            Jun 30, 2020
                            Report
                            Copy

                            I have applied for pan in nsdl online. Completed all the procedurea and the payment is also deducted from one upi id but got no confirmation so again paid through another upi id. It deducted from both but still not got any otp for authentication of aadhar. What to do next for confirmation and completion of pan online and refund of payment in any one account?
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              V
                              Vishal Virani
                              from Noida, Uttar Pradesh
                              Jun 30, 2020
                              Report
                              Copy

                              Hello

                              My wife's pan application submitted i guess 2 month back and i already received epan. I wanted to know that qhen will i receive phisical pan as bank ia asking original pan to open my wife account.. Can u please do something needful. It will be very much appreciated.

                              Acknowledgment no for application - [protected]

                              Thank you in advanced
                              Regards
                              Vishal
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                Amyyrajput1
                                Jun 28, 2020
                                Resolved
                                Report
                                Copy
                                Resolved

                                Sir/madam,

                                I have applied for correction and reprint pan card on 28june 2020, through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]) of the process i have received message like below.

                                "thank you for using online facility for pan application.

                                If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                But when i checked my application status today, it was shown "sorry, no record found."

                                Please check my application

                                Thanking you
                                Aman singh
                                Plz help i urgently need pan card
                                +1 photos
                                Jun 29, 2020
                                Complaint marked as Resolved 
                                Nextday it automatically get resolved thnks, 💕
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 03, 2020
                                NSDL e-Governance Infrastructure Customer Care's response                                 We have resumed our office with considerably reduced employee strength owing to the current COVID-19 situation and Govt. advisories. We will ensure processing of application in due course. We thank you for your cooperation and understanding in this situation.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  Amyyrajput
                                  Jun 28, 2020
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Sir/madam,

                                  I have applied for new pan card on 28 june 2020 through e-sign/e-kyc mode. I have got my acknowledgement number[[protected]]on completion of the process i have received message like below.

                                  "thank you for using online facility for pan application.

                                  If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                  But when i checked my application status today, it was shown "sorry, no record found."

                                  Please check my application

                                  Thanking you.
                                  Aman singh
                                  +1 photos
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 03, 2020
                                  NSDL e-Governance Infrastructure Customer Care's response                                   We have resumed our office with considerably reduced employee strength owing to the current COVID-19 situation and Govt. advisories. We will ensure processing of application in due course. We thank you for your cooperation and understanding in this situation.
                                  View replies
                                  We have resumed our office with considerably reduced employee strength owing to the current COVID-19 situation and Govt. advisories. We will ensure processing of application in due course. We thank you for your cooperation and understanding in this situation.
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    ashishdixitmca
                                    from Bengaluru, Karnataka
                                    Jun 28, 2020
                                    Report
                                    Copy

                                    Hello team,

                                    This is regards to pan card number : awbpd8286c

                                    I have applied for a reprint of my pan card and paid online fees for that. I did not receive my pancard on my registered address.

                                    Name: ashish kumar dixit
                                    Acknowledgement number : [protected]
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Jul 02, 2020
                                    Updated by ashishdixitmca                                     Hi Team, I did not get any response, Please take a look.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      V
                                      vijay.peter1
                                      Jun 27, 2020
                                      Report
                                      Copy

                                      Hi this vijay r created an tier 1 nps account today 27/06/2020 and also paid rs 500, when i tried to generate ipin after entering required details of pran, dob, password its showing as pran not found in database.

                                      My pran is[protected].

                                      My mail id associated with the nps towards my pran is vijay. [protected]@gmail.com

                                      It would be a great help if you please sort this problem so that i could able to login and see my details.

                                      Thanks
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit

                                        Related businesses

                                        Income Tax Department
                                        1.9
                                        (2508)
                                        VakilSearch Legal Solutions
                                        1.9
                                        (90)
                                        Effizent Seele
                                        1
                                        (22)