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Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 70

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S
Sankalp27
Jul 10, 2020
Resolved
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Hi team,

I had raised pan card update request online on 2nd july 2020 with all supporting documents. Ack# [[protected]]. Nsdl call center number is not reachable and my application status is showing as “the online application status shows as "your request for 'new pan card and/or change/correction in pan data' has been marked for audit by itd and sent back to nsdl for examination'"
I haven’t received any further communication from nsdl. How much time it will take to get my updated pan
Jul 13, 2020
Complaint marked as Resolved 
New pan changes approved by itd, thank nsdl for your service
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    A
    AshokPL
    Jul 10, 2020
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    Address: 12613 Alcacer del sol

    I filled out the pan card change form on the website. I completed the application and paid the fee as required through net banking. The money was transferred from my bank account, inspite of this no acknowledge number was generated. When i tried to log in again, it is asking me to pay the fee. This is the third time and the email address provide to me when i registered for application does not respond even after several reminders.
    Please look in to matter,
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      Anand H M
      Jul 9, 2020
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      Address: Bangalore

      Dear concern,

      With reference to above subject my pan card no auhpa1480f issued for 2 people with same name and it is affecting my cibil score...

      I have linked my adhaar & mobile number also to above pan card.

      Request you to solve asap
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        A
        Anand HM
        Jul 8, 2020
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        Address: PAN CARD department

        Dear Sir/Madam,

        With reference to my PAN CARD number AUHPA1480F, it is showing duplicate the same PAN number with another person, Means issued the same PAN number for 2 people.

        when I login to download it is showing as below

        PAN ( AUXXXXXX0F ) entered by you is not in proper status in Income Tax Department Database. Please write to us at dpr.[protected]@nsdl.co.in with colour copy of PAN Card to look into the matter.

        It is affecting my credit score as well as unsafe for financial transactions.

        Looking forward to your help to resolve the issue.

        Please find the attached PAN CARD copy and Adhaar Card copy which is linked with PAN ...
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          S
          saa@123
          Jul 7, 2020
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          I've submitted pan application on 07.07.2020 and made the payment via utiitsl. The payment is deducted from my bank account but the pan application is showing that the e-kyc is unable to get processed. The amount is neither refunded nor the request for pan is completed.
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            R
            Raaz Malik
            Jul 7, 2020
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            Address: New Delhi Noida

            Nsdl payment bank customer care number o7o74-29-77o6
            Any information just call o7o74-29-77o6
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              Sharon Negi
              from Mumbai, Maharashtra
              Jul 7, 2020
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              After complete registration i was making payment but i am getting repeated message that payment confirmation is pending by payment gateway. I am unable to make payment now and proceed any furthur.
              My acknowledgment number is 11172755
              Acknowledgment date is 4/07/2020
              Date of birth is 18/05/1988.
              Please help me and resolve this issue.
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                P
                pathlavath ajay
                Jul 7, 2020
                Resolved
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                Resolved

                Sir/madam,

                I have applied for new pan card on 1th july wednesday 2020 through e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                "congratulations your pan request has been processed"

                If you have digitally signed your application using ekyc then there is no need to forward physical documents."

                But when i checked my application status today in ndls check pan status, it was shown"sorry, no record found."
                Aug 7, 2021
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Jul 14, 2020
                NSDL e-Governance Infrastructure Customer Care's response                 Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
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                  S
                  Sakshamcbri
                  Jul 6, 2020
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                  I have applied for online pan card with token no. [protected] with option e-kyc authentication through aadhaar. The details were submitted successfully and the payment was also made but i haven't received the otp at last verification step despite trying several times.
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    A
                    Amyyrajput1
                    Jul 5, 2020
                    Resolved
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                    Resolved

                    Dear sir /madam.
                    I have applied for Pan card updation and my pan no is(NAXPS6456N).
                    AND ACKNOWLEDGEMENT NUMBER IS([protected]).but i have provided all necessary documents still it is stating that disperency found in between pan card application and income tax record plz help i need it urgently ...nd there is no disperency letter on status page plz help asap
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 10, 2020
                    NSDL e-Governance Infrastructure Customer Care's response                     We have resumed our office with considerably reduced employee strength owing to the current COVID-19 situation and Govt. advisories. We will ensure processing of application in due course. We thank you for your cooperation and understanding in this situation.
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                      Amyyrajput1
                      Jul 5, 2020
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                      Dear sir /madam.
                      I have applied for pan card updation and my pan no is (Naxps6456n).
                      And acknowledgement number is ([protected]). But i have provided all necessary documents still it is stating that disperency found in between pan card application and income tax record plz help i need it urgently...
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        S
                        [email protected]
                        Jul 5, 2020
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                        [protected] this token number
                        [protected] this token number
                        I apply for two time failed
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          S
                          Saideva international
                          Jul 3, 2020
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                          Dear sir,
                          Our application number is n - [protected]
                          We couriered the application and it got delivered by 23 of june to the nsdl but while checking the application status on 03 of july am finding that status is showing as the documents are not received please let us know the reason and completion date of the same.

                          Thank you
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            S
                            S79
                            Jul 3, 2020
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                            Resolved

                            APPLICATION NO N-[protected] FOR PAN CARD CORRECTION WAS NOT RECEVED YET PLEASE TAKE NECESSARY ACTION PLEASE

                            Status :
                            Your application for 'New PAN Card or/and Changes or Correction in PAN Data' has been accepted by the Income Tax Department. Your PAN Card will be dispatched to you shortly.
                            Aug 12, 2021
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 10, 2020
                            NSDL e-Governance Infrastructure Customer Care's response                             We have started dispatching/delivering the physical copy of PAN. However there will be delay in dispatching/delivering of PAN card due the current situation. We request you to use the e-PAN provided. The same is valid and acceptable. We thank you for your understanding and co-operation.
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                              P
                              Posham Nikhila
                              Jul 3, 2020
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                              I have applied for pan card acknowledgement no-n[protected] on 14th june 2020 for me i am an engineering student require pan card, current status shows your application is under process at tin facilitation center. Kindly call[protected]/46/47/48/49 for further processing of your application.
                              Can i know what is the current status or how do we check it online exact status, thanks.
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                V
                                Vitthal Ingole
                                Jul 2, 2020
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                                Address: Aurangabad

                                Sir my new application pan card from my wife and my first payment qr code and second payment debit card am amount it is debit 2 times please refund my 1 one amount
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  G
                                  Gautamrai
                                  Jul 2, 2020
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                                  I have the pran number[protected], sent by nsdl, tried to login there its showing it is not found in database
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    N
                                    Nikita Gurung
                                    Jul 2, 2020
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                                    Hello,
                                    I have submitted my pan form on 29th and got acknowledgement no.[protected] on same day and it's been 3 days so i checked my pan card status but whenever i check it's showing error. So please i want to know what can i do i need to check my pan card number.
                                    Thank you.
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      H
                                      Hemlata .
                                      Jul 1, 2020
                                      Resolved
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                                      Resolved

                                      Delay in proceeding of tan application

                                      I have applied a tan application online dated 19/06/2020 vide acknowledgement no.[[protected]]. I have also sent all required documents via delhivery pvt ltd courier service that was received by nsdl, pune on 29/06/2020. But till date while tracking status it comes that documents has not been received.

                                      Details of application status on nsdl.

                                      Your tan application status

                                      Acknowledgment number : [[protected]]br...
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                                      Diksha Puri
                                      Jul 1, 2020
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                                      Refer to
                                      Token number : [protected]
                                      Dated 25 june, 2020 while making payment for new pan card nsdl portal stops working because of server problem due to which payment amounting rs. 106.9/- had been deducted twice and receipts of both transactions had not been sent to our mail. Kindly return the money back into our account asap.
                                      Regards.
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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