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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Jun 20, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 70

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J
Jithin.mohan007
Aug 8, 2020
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Address: Times Tower, 1st Floor, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, PIN - 400013.

I've paid the fee of new pan card online 2 times at first i did the transaction through paytm and second time i've done it through bill desk both of the transaction were failed and highlighting that money was deducted from my account 106.90 rupees twice which costs me 213, this is the condition of our government websites which encourage the people to use another website for govt services. Failure of dihital india
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    Kaleshvar
    Aug 7, 2020
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    Recently i tried to update my pan and paid 107 rs i got the message that money is deducted from account but on the nsdl website it says make a fresh payment your money will be refunded till now my money is not refunded back
    Aug 5, 2021
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
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      Bchand02
      Aug 7, 2020
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      Sir,
      I tried to fill the pan application through the nsdl website and after the payment, the screen is displaying the e-sign is madatory and it took me to the aadhar verification process. I entered correct otp multiple times and it kept saying 'your request cannot be processed, please try after sometime'. I am not able to proceed further. Kindly redress the issue at the earliest so that pan card may be issued.

      My token no is: [[protected]]
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        S
        Srxdean
        from Mumbai, Maharashtra
        Aug 7, 2020
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        I applied for pan card amount deducted but during e-kyc otp confirmed and it is showing your request cannot be processed try again later.
        I have my transaction id and token number but not acknowledge number.
        Please help its urgent
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          P
          prateekjain629
          from Delhi, Delhi
          Aug 7, 2020
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          I tried to fill the pan application through the nsdl website and selected the e-sign aadhar verification process.
          The payment got deducted and it took me to the aadhar verification process. I entered correct otp three times and it kept saying 'your request cannot be processed, please try after sometime.'

          My token no is: [protected]
          Email: [protected]@gmail.com
          Dob: 02/01/1956

          Please resolve my problem
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            A
            Arun prasad desai
            Aug 7, 2020
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            "your request cannot be processed. Please try after sometime." i am getting this message again & again. My money get debited. Please resolve above problem
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              utkarsh039
              Aug 7, 2020
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              Address: 4thFloor, Mantri Sterling, Plot No. 341, Survey No. 997/8, Model Colony, Near Deep Bungalow Chowk, Pune - 411016

              Sir/madam,

              I have applied for new pan card on 5th august 2020 through e-sign/e-kyc mode. I have got my acknowledgement number [protected]. On completion of the process i have received message like below.

              "thank you for using online facility for pan application.

              If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

              But when i checked my application status today, it was shown "sorry, no record found."

              Please check my application

              Thanking you
              Salim khan
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Aug 13, 2020
              Updated by utkarsh039               Please resolve this issue as soon as possible.
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                R
                rmanish07
                Aug 6, 2020
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                I have filed a application and submitted the documents also payment has processed and deducted from my bank, but whenever i am entering the e sign adhar verificaiton, it is saying your request cannot be processed. Please try after sometime

                I have been trying to this for last 3 days, thought there will be server issue in it but noting got verified even after 3 days.

                Below is my details:
                Token no - [protected]
                Email id [protected]@gmail.com
                Dob[protected]

                Please help
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                  C
                  casatish agrawal
                  Aug 5, 2020
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                  I am not able to verify my 2nd otp, error message throw that yourrequest can not be processed pls retry affter some time

                  token number [protected]
                  date of application 29.07.2020
                  resolution sought :- kindly process my application
                  mobile [protected] [protected]
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    A
                    Anushree Jugade
                    Aug 5, 2020
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                    Address: lower parel mumbai

                    I have applied for the pan card online where i was asked to submit the otp generated, after submitting and verifying the same. It is showing the message of "your request cannot be processed, please try after some time".
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    Dear Anushree,

                    Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                    Reply
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                      S
                      saumya asati
                      Aug 5, 2020
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                      I have applied for online pan card application and had completed paying through online. My pan application token no is [protected].

                      I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

                      Exception in generating esign user pdf inside esigncontroller for token no. [protected]

                      Please help to resolve this issue immediately. As i have already made the payment to nsdl.
                      Thanks
                      Saumya asati
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        R
                        rajesh pradhan417
                        Aug 5, 2020
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                        I am rajesh pradhan, applied for pan through online on https://www.onlineservices.nsdl.com site & verify my details through esign.
                        But after otp site shows exception in generating esign user pdf inside esigncontroller for token no [protected].

                        Please resolve my complaint as soon as possible. I have some important work with my pan.
                        Name-rajesh pradhan
                        Pan no-ftypp7262r
                        Token no-[protected]
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          S
                          Siddhi Pandya
                          Aug 4, 2020
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                          I tried to fill the pan application through the nsdl website and selected the e-sign verification process.
                          The payment got deducted and it took me to the aadhaar/VID verification process. I entered correct otp multiple times and it kept saying 'your request cannot be processed, please try after sometime'. It has been 3 days. I am not able to proceed further.

                          My token no is: [protected]
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            A
                            Anish9195
                            Aug 4, 2020
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                            Team,
                            Have done a transaction worth 8000₹ Towards NPS Contribution subscription through enps site and it was further proceeded by sbi epay through net banking. Transaction was successful and amount deducted in my account. But unfortunately enps said your transaction failed due to session time exceeded and asked to make repayment. Hence, i request you to resolve my problem
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              S
                              Sonali Umanath
                              Aug 4, 2020
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                              Hello,
                              This is to notify you that i have been unable to verify my aadhaar number. I get the message, "your request cannot be processed. Please try again later.". I have been trying for 3 days.in spite of typing the correct aadhaar number and otp, it gives the same message.
                              The necessary details have been mailed to [protected]@nsdl.co.in
                              Please resolve this problem as soon as possible.

                              Thank you
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                S
                                SteffiAlex
                                Aug 3, 2020
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                                I had applied for pan card through e-sign. The address poof had an error and had been mentioned in the last email i had received. As i cannot send the physical address proof right now and since pan card is an emergency for me right now, i would like to either revoke the application and apply for e-pan alone without the physical card or change the existing application to e-pan alone.
                                I tried to make a new application on the website, made my payment also and now it shows "your request cannot be processed. Please try again later"
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  S
                                  Sri ganesh672
                                  Aug 3, 2020
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                                  I have applied for pan and i have made payment, after entering otp in esign it displays your request cannot be processed. Please try after sometime. I have tried it for several times. So plz resolve the issue
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    M
                                    Manik Pruthi
                                    Aug 3, 2020
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                                    I requested a pan card reprint with ack [protected] 2 weeks ago but i have not received any update on it, please help.

                                    Manik pruthi
                                    04/08/1997
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                                      S
                                      Shagir Ali
                                      Aug 2, 2020
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                                      Hi.
                                      I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                                      Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                        D
                                        Dhira Wadhwani
                                        Aug 1, 2020
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                                        I have obtained PAN via instant PAN through Aadhaar facility. I have registered in income-tax e-filing portal also. Now I am trying to open a demat account in online portals like Edelweiss or Zerotha however at the time of PAN verification, it states that the PAN is not updated in the ITD Database.
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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