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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 73

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P
Pratit Jagtap
from Surat, Gujarat
May 15, 2020
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Dear Team,

My APS is activate since past 3 years and i am regularly paying the premium towards APS but when i am try to get loging in the nsdl site with pran number they said that pran not found in data base request you do the needful asap as i want make some changes in my APS.

My pran no is[protected]

Regards,
Pratit Jagtap
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    M
    Madhusudan97
    May 14, 2020
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    Address: NSDL Payments Bank Limited, 4th Floor, ‘A’ Wing, Trade World, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai – 400 013.

    Dear sir
    I have often mailed on customer support email and phone no one responded. I was made transaction on netmed 03/04/2020 1215*2=2430
    I was use nsdl jiffy platinum rupay debit card pay through paypal.
    Netmed automatically cancelled my order due to lockdown and paypal sent back my refund in original payment method nsdl jiffy platinum rupay debit card.
    But my amount not credited in my account after 1 month 11 days.
    Already lots of mail done but not responding.
    If you will not respond then i will do complain on consumer court i am attaching the proof of my account how much total transaction made and how much refund received.
    And which transaction not received refund everything i am attaching.
    Account number[protected]
    Email :- [protected]@gmail.com
    Mobile number:- [protected]

    Date of transaction:- 03/04/2020
    Refund amount 1215*2= 2430
    Refunded by paypal
    But not credited in my account.
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      S
      SwaraRF
      May 14, 2020
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      Resolved

      e-kyc /e-sign based request has failed hence i cannot proceed the application with e-kyc /e-sign mode.

      Address: Row H No 73 Tuljai HSG Society Jadhav Sankul Ashok Nagar Satpur Nashik-422012

      Dear sir / madam,
      My name fartale snehal rupesh i have file online application for pan card, fill the all details and amount also paid but after my application is reject for following reason. So please my paid amt refund to me.
      Online pan application token no. [protected] dated :[protected]

      Application rejection reason is :-
      Your e-kyc /e-sign based request has failed hence you cannot proceed the application...
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      Manjiri RF
      May 13, 2020
      Resolved
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      Resolved

      your e-kyc /e-sign based request has failed hence you cannot proceed the application with e-kyc /e-sign mode.

      Address: Row Ho. No. 73 Tuljai HSG Society Jadhav Sankul Ashok Nagar Satpur Nashik 422012

      Dear sir / madam,
      My name fartale snehal rupesh i have file online application for pan card, fill the all details and amount also paid but after my application is reject for following reason. So please my paid amt refund to me.
      Online pan application token no. [protected] dated :[protected].

      Your e-kyc /e-sign based request has failed hence you cannot proceed the application with e-kyc /e-sign mode. Kindly generate...
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      ado123
      May 13, 2020
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      I haven't got the OTP for NSDL pan update application at last stage even I have made the payment through debit card. KINDLY ADVISE.
      Token no: [protected]
      Applicant name:Avinash Kumar Mishra
      DOB: 22/05/1998
      E-MAIL: [protected]@GMAIL.COM
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        P
        parthvarmavns
        May 9, 2020
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        Address: Mumbai

        Please check the image attached. I tried generating a virtual ID after my aadhar number failed to generate OTP. But not matter what I do, I get that message.
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          K
          keshor94
          May 7, 2020
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          Address: 5/21, 3rd cross street, Balaji Nagar,, Kolathur,Chennai-600099

          I have been trying to open a new demat account in angel broking. I completed all the steps, including the e signature. After that it redirected me to the nsdl website where i was asked to enter the aadhar number. After entering it, it said an otp would be sent to my email and mobile, but nothing came even after making a lot of attempts at different times.
          Please look into at on urgent basis.
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          View replies
          Hi Keshor,
          We apologize for the discomfort caused to you. We don't want our clients to have a bad experience with us. Please share your mobile number through which you have initiated your account opening journey
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            G
            G T
            from Indore, Madhya Pradesh
            May 7, 2020
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            Resolved

            Address: NDSL, 4th floor, 'A' wing, Trade world, Kamala Mills compound, Senapati Bapat Marg, Lower Parcel (W), Mumbai 400013.

            I am an lic agent, my swavalambhan account was opened by lic. Every year about 2000+ rupees is deducted from my account under this scheme from the last 15 years. Till now i have not got any details about my pran. I have not got any statements. I struggled a lot, i visited from offices to offices to get any detail of this deduction. I called ndsl also but they did not helped. Recently some how i succed to get my pran no. But now when i am entering the details it is showing that ' database not found '. Please help. Is this the way of government to cheat innocent poor people.
            Pran no. :[protected]
            Name :- vineeta tiwari
            E-mail :- [protected]@gmail.com
            Mobile :- [protected]
            Aug 11, 2021
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            May 11, 2020
            NSDL e-Governance Infrastructure Customer Care's response             Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
            View replies
            The website is very confusing, please send me the e-mail address where I can re-submit my complain.
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              J
              Jobil Cherian
              May 1, 2020
              Resolved
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              Resolved

              I applied for the pan card today by 10:30 and paid the fees through my debit card but the e-kyc failed due to which it displayed the following message :
              Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days. How can i go for physical pan card reg during this time?/
              Aug 14, 2021
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              May 05, 2020
              NSDL e-Governance Infrastructure Customer Care's response               This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
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                S
                sanjay verma lko
                Apr 29, 2020
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                Resolved

                Address: basic shiksha parishad uttar pradesh

                Registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime.
                Deer sir,
                This issues show for generate tha pran number.
                My acknowledgement no.
                Acknowledgement receipt for subscriber registration
                Dear subscriber, your registration request has been successfully initiated. The subscriber registration acknowledgement details are given
                Name of the subscriber
                Receipt date[protected]:26:36
                Vidhi bhatiya
                Acknowledgement id 11136635
                Please sir help me. Because not issue pran number today 11 am then not cradet my selary.
                Thanking you
                For help me
                Vidhi bhatiya
                May 31, 2020
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Apr 30, 2020
                NSDL e-Governance Infrastructure Customer Care's response                 Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                  P
                  pragita mahendrakar
                  Apr 29, 2020
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                  Resolved

                  Sir,

                  I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my email id.
                  And my mobile number is also needs to be updated.

                  Name: pragita k mahendrakar
                  Pran:[protected]
                  Email id: [protected]@gmail.com
                  New mobile no: [protected]

                  Thank you,
                  Pragita
                  Jun 1, 2020
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 30, 2020
                  NSDL e-Governance Infrastructure Customer Care's response                   Dear Pragita,

                  Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                  ok
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                    A
                    Anik w
                    Apr 27, 2020
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                    Address: Bisalpur

                    When I'm applying for new pan card and pay the fee through net banking than the transaction was failed but money debited from my bank account.
                    This is the Token no. [protected] for which I paid new pan card submission fee.
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                      D
                      danielmababy
                      Apr 27, 2020
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                      Date :[protected]
                      Time : 18:35:07
                      Transcation ID : ESIGN:[protected]
                      i tried to complete my kyc process.
                      but OTP for esign not received.
                      took multiple attempts but OTP still not received.
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                        M
                        Mahesh Ingale
                        Apr 27, 2020
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                        Address: Mumbai

                        Hi,
                        I had registered nps on 25.04.2019.i had got pran number also but when I'm trying to login in. Nsdl site. There showing as pran number is not found in database.
                        My details are as follows.
                        Name -Mahesh vasant Ingale
                        Mail [protected]@gmail.com
                        Mobile number -[protected].

                        Please do the need full.

                        Warm regards
                        Maheshingale
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                          M
                          markat mohapatra
                          Apr 24, 2020
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                          When I am trying to generate my I Pin, it is showing that pran not in database however I am continuing my APY since 2015.So I can't log in to my account because i am getting the same error message every time Pran not available in database. Please solve it asasp.

                          Thank you,
                          Regards,
                          Markat Keshari Mohapatra
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                            S
                            singhk7
                            Apr 24, 2020
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                            enps:pran not found in database

                            Address: Mumbai

                            Hi Team,

                            I registered for eNPS online on 24th April.I recevied my PRAN number as well.
                            When I am trying to register for ipin, it is showing PRAN not found and I am not able to generate ipin/password.

                            Name : Kuldeep Singh
                            contact no :[protected]...
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                            Anindya Mishra
                            Apr 21, 2020
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                            I had applied for pan through ekyc mode and was alloted an e-pan. When I try to verify it on it website it says record not found
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                              M
                              Milan Amliyar
                              Apr 18, 2020
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                              Address: Rangi p. Tambesara t. Sajjangarh d. Banswara s. Rajasthan 327602

                              Application form submit successful and payment submit successful
                              But not receipt see
                              Apr 18, 2020
                              Updated by Milan Amliyar                               My application form status
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                                S
                                Siddepalli
                                Apr 13, 2020
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                                I am applying for a pancard correction in NSDL e-Governance Infrastructure website oon or 12/03/[protected]am onwords.. through paying MobiKwik wallet but application is failed but money is debited in my account that amount not refunded in my account please verify
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                                  V
                                  Vamshireddy92
                                  Apr 12, 2020
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                                  Resolved

                                  Hi,

                                  I would like to know how much time it will take to receive ipin over email. I have created nps account on 11 april 2020. I have received pran yesterday but i am not able to use it the website for login.

                                  Also i was not not able to esign due to small issue for which i have raised a grievance in the portal and below is the number for the same

                                  Ticket number : 10605829

                                  Kindly look into it and let me know on the next steps to be followed.
                                  May 16, 2020
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 13, 2020
                                  NSDL e-Governance Infrastructure Customer Care's response                                   Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                                  Apr 13, 2020
                                  Updated by Vamshireddy92                                   I have already raised grievance for the same. Please find the ticket numbers below,
                                  10606372, 10605829

                                  Hope to get the resolution soon. Thanks.
                                  Verified Support
                                  Apr 15, 2020
                                  NSDL e-Governance Infrastructure Customer Care's response                                   This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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