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Updated: Jun 20, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 73

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Hemanth sundar Puli
Jul 12, 2020
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I had applied pan and successfully completed the transaction of 106.90 rupees. After the payment it is said that a problem with e-kyc. Please resolve my problem and initiate the refund.
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    _ub_23
    Jul 12, 2020
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    Pran details not found in database
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      akhilpatnaik97
      Jul 12, 2020
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      Your request for 'new pan card and/or change/correction in pan data' cannot be processed as pan holder details provided by you in the application do not match with pan holder details in the income tax department (Itd) database. A letter dated 10-jul-2020 is being / has been dispatched to you communicating the differences in pan details. For clarifications contact tin call centre at[protected]
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        Amit337garg
        Jul 12, 2020
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        Address: House no 226 Adrash Colony, Safidon District Jind, Haryana 126112,

        My name hemant garg s/o subhash chand, working as lic agent from laat 15 years, my pran is[protected]. As lic is contributing in this account but i don't. As of now i want to contribute and want to start this account. As i login to this account by forget pin in subscribe portal, it shows your pran is not found in database. Please help me regarding this
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          Suhail 73405
          Jul 12, 2020
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          Hello sir/madam,

          My name is suhail ahmed kutbuddin. Shaikh and i fill the form online through the enps online portal. After the filling all the required information i have made the payment through net banking of my canara bank account of rupees 500.71 and its debited from my account but enps page is got the error cant reach the webite. I thought payment was bounced and i made another payment of rupees 500.71 but the same error on the enps website and amount was debited from my account but on wesite there is no information about the payment and receipt. Please help me and i really need the enps account. My detais are below.

          Acknowledgement no. 11175801
          Acknowledgement date. 08/07/2020.
          Amount. 500.71 + 500.71 total 1001.42 rupees
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            Akku Darga
            Jul 11, 2020
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            Address: prakruti nagar , solapur road bijapur, prakruti nagar, solapur road bijapur, prakruti nagar, solapur road bijapur

            Dear mam and sir
            Please provide my pan card, i have applied for physical pan card from before 1 month. Still my pan card status is not recorded.
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              Al-Hafiz Boutique
              Jul 11, 2020
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              Sir,
              I had applied with nsdl online for a change in my pan details. My pan no is fagpb5292g. The acknowledgement no for my online application is[protected]. My application was rejected stating that the proofs submitted did not match in income tax department data base. Kindly refund my pan processing fee.

              My transaction i'd is - 0057233351030720201127281594274248.
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                Sankalp27
                Jul 10, 2020
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                Hi team,

                I had raised pan card update request online on 2nd july 2020 with all supporting documents. Ack# [[protected]]. Nsdl call center number is not reachable and my application status is showing as “the online application status shows as "your request for 'new pan card and/or change/correction in pan data' has been marked for audit by itd and sent back to nsdl for examination'"
                I haven’t received any further communication from nsdl. How much time it will take to get my updated pan
                Jul 13, 2020
                Complaint marked as Resolved 
                New pan changes approved by itd, thank nsdl for your service
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  A
                  AshokPL
                  Jul 10, 2020
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                  Address: 12613 Alcacer del sol

                  I filled out the pan card change form on the website. I completed the application and paid the fee as required through net banking. The money was transferred from my bank account, inspite of this no acknowledge number was generated. When i tried to log in again, it is asking me to pay the fee. This is the third time and the email address provide to me when i registered for application does not respond even after several reminders.
                  Please look in to matter,
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    A
                    Anand H M
                    Jul 9, 2020
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                    Address: Bangalore

                    Dear concern,

                    With reference to above subject my pan card no auhpa1480f issued for 2 people with same name and it is affecting my cibil score...

                    I have linked my adhaar & mobile number also to above pan card.

                    Request you to solve asap
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      Anand HM
                      Jul 8, 2020
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                      Address: PAN CARD department

                      Dear Sir/Madam,

                      With reference to my PAN CARD number AUHPA1480F, it is showing duplicate the same PAN number with another person, Means issued the same PAN number for 2 people.

                      when I login to download it is showing as below

                      PAN ( AUXXXXXX0F ) entered by you is not in proper status in Income Tax Department Database. Please write to us at dpr.[protected]@nsdl.co.in with colour copy of PAN Card to look into the matter.

                      It is affecting my credit score as well as unsafe for financial transactions.

                      Looking forward to your help to resolve the issue.

                      Please find the attached PAN CARD copy and Adhaar Card copy which is linked with PAN ...
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        S
                        saa@123
                        Jul 7, 2020
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                        I've submitted pan application on 07.07.2020 and made the payment via utiitsl. The payment is deducted from my bank account but the pan application is showing that the e-kyc is unable to get processed. The amount is neither refunded nor the request for pan is completed.
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          R
                          Raaz Malik
                          Jul 7, 2020
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                          Address: New Delhi Noida

                          Nsdl payment bank customer care number o7o74-29-77o6
                          Any information just call o7o74-29-77o6
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                            S
                            Sharon Negi
                            from Mumbai, Maharashtra
                            Jul 7, 2020
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                            After complete registration i was making payment but i am getting repeated message that payment confirmation is pending by payment gateway. I am unable to make payment now and proceed any furthur.
                            My acknowledgment number is 11172755
                            Acknowledgment date is 4/07/2020
                            Date of birth is 18/05/1988.
                            Please help me and resolve this issue.
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              pathlavath ajay
                              Jul 7, 2020
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                              Sir/madam,

                              I have applied for new pan card on 1th july wednesday 2020 through e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                              "congratulations your pan request has been processed"

                              If you have digitally signed your application using ekyc then there is no need to forward physical documents."

                              But when i checked my application status today in ndls check pan status, it was shown"sorry, no record found."
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 14, 2020
                              NSDL e-Governance Infrastructure Customer Care's response                               Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
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                                Sakshamcbri
                                Jul 6, 2020
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                                I have applied for online pan card with token no. [protected] with option e-kyc authentication through aadhaar. The details were submitted successfully and the payment was also made but i haven't received the otp at last verification step despite trying several times.
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  Amyyrajput1
                                  Jul 5, 2020
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                                  Resolved

                                  Dear sir /madam.
                                  I have applied for Pan card updation and my pan no is(NAXPS6456N).
                                  AND ACKNOWLEDGEMENT NUMBER IS([protected]).but i have provided all necessary documents still it is stating that disperency found in between pan card application and income tax record plz help i need it urgently ...nd there is no disperency letter on status page plz help asap
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 10, 2020
                                  NSDL e-Governance Infrastructure Customer Care's response                                   We have resumed our office with considerably reduced employee strength owing to the current COVID-19 situation and Govt. advisories. We will ensure processing of application in due course. We thank you for your cooperation and understanding in this situation.
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                                    Amyyrajput1
                                    Jul 5, 2020
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                                    Dear sir /madam.
                                    I have applied for pan card updation and my pan no is (Naxps6456n).
                                    And acknowledgement number is ([protected]). But i have provided all necessary documents still it is stating that disperency found in between pan card application and income tax record plz help i need it urgently...
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      S
                                      [email protected]
                                      Jul 5, 2020
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                                      [protected] this token number
                                      [protected] this token number
                                      I apply for two time failed
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                                        Saideva international
                                        Jul 3, 2020
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                                        Dear sir,
                                        Our application number is n - [protected]
                                        We couriered the application and it got delivered by 23 of june to the nsdl but while checking the application status on 03 of july am finding that status is showing as the documents are not received please let us know the reason and completion date of the same.

                                        Thank you
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