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Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 73

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K
keshor94
May 7, 2020
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Address: 5/21, 3rd cross street, Balaji Nagar,, Kolathur,Chennai-600099

I have been trying to open a new demat account in angel broking. I completed all the steps, including the e signature. After that it redirected me to the nsdl website where i was asked to enter the aadhar number. After entering it, it said an otp would be sent to my email and mobile, but nothing came even after making a lot of attempts at different times.
Please look into at on urgent basis.
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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Hi Keshor,
We apologize for the discomfort caused to you. We don't want our clients to have a bad experience with us. Please share your mobile number through which you have initiated your account opening journey
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    G
    G T
    from Indore, Madhya Pradesh
    May 7, 2020
    Resolved
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    Resolved

    Address: NDSL, 4th floor, 'A' wing, Trade world, Kamala Mills compound, Senapati Bapat Marg, Lower Parcel (W), Mumbai 400013.

    I am an lic agent, my swavalambhan account was opened by lic. Every year about 2000+ rupees is deducted from my account under this scheme from the last 15 years. Till now i have not got any details about my pran. I have not got any statements. I struggled a lot, i visited from offices to offices to get any detail of this deduction. I called ndsl also but they did not helped. Recently some how i succed to get my pran no. But now when i am entering the details it is showing that ' database not found '. Please help. Is this the way of government to cheat innocent poor people.
    Pran no. :[protected]
    Name :- vineeta tiwari
    E-mail :- [protected]@gmail.com
    Mobile :- [protected]
    Aug 11, 2021
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    May 11, 2020
    NSDL e-Governance Infrastructure Customer Care's response     Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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    The website is very confusing, please send me the e-mail address where I can re-submit my complain.
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      J
      Jobil Cherian
      May 1, 2020
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      Resolved

      I applied for the pan card today by 10:30 and paid the fees through my debit card but the e-kyc failed due to which it displayed the following message :
      Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days. How can i go for physical pan card reg during this time?/
      Aug 14, 2021
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      May 05, 2020
      NSDL e-Governance Infrastructure Customer Care's response       This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
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        S
        sanjay verma lko
        Apr 29, 2020
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        Resolved

        Address: basic shiksha parishad uttar pradesh

        Registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime.
        Deer sir,
        This issues show for generate tha pran number.
        My acknowledgement no.
        Acknowledgement receipt for subscriber registration
        Dear subscriber, your registration request has been successfully initiated. The subscriber registration acknowledgement details are given
        Name of the subscriber
        Receipt date[protected]:26:36
        Vidhi bhatiya
        Acknowledgement id 11136635
        Please sir help me. Because not issue pran number today 11 am then not cradet my selary.
        Thanking you
        For help me
        Vidhi bhatiya
        +1 photos
        May 31, 2020
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Apr 30, 2020
        NSDL e-Governance Infrastructure Customer Care's response         Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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          P
          pragita mahendrakar
          Apr 29, 2020
          Resolved
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          Resolved

          Sir,

          I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my email id.
          And my mobile number is also needs to be updated.

          Name: pragita k mahendrakar
          Pran:[protected]
          Email id: [protected]@gmail.com
          New mobile no: [protected]

          Thank you,
          Pragita
          Jun 1, 2020
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Apr 30, 2020
          NSDL e-Governance Infrastructure Customer Care's response           Dear Pragita,

          Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
          View replies
          ok

          pran details not exist - Comment #3687217 - Image #0
          pran details not exist - Comment #3687217 - Image #1
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            A
            Anik w
            Apr 27, 2020
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            Address: Bisalpur

            When I'm applying for new pan card and pay the fee through net banking than the transaction was failed but money debited from my bank account.
            This is the Token no. [protected] for which I paid new pan card submission fee.
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              D
              danielmababy
              Apr 27, 2020
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              Date :[protected]
              Time : 18:35:07
              Transcation ID : ESIGN:[protected]
              i tried to complete my kyc process.
              but OTP for esign not received.
              took multiple attempts but OTP still not received.
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                M
                Mahesh Ingale
                Apr 27, 2020
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                Address: Mumbai

                Hi,
                I had registered nps on 25.04.2019.i had got pran number also but when I'm trying to login in. Nsdl site. There showing as pran number is not found in database.
                My details are as follows.
                Name -Mahesh vasant Ingale
                Mail [protected]@gmail.com
                Mobile number -[protected].

                Please do the need full.

                Warm regards
                Maheshingale
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                  M
                  markat mohapatra
                  Apr 24, 2020
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                  When I am trying to generate my I Pin, it is showing that pran not in database however I am continuing my APY since 2015.So I can't log in to my account because i am getting the same error message every time Pran not available in database. Please solve it asasp.

                  Thank you,
                  Regards,
                  Markat Keshari Mohapatra
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                    S
                    singhk7
                    Apr 24, 2020
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                    enps:pran not found in database

                    Address: Mumbai

                    Hi Team,

                    I registered for eNPS online on 24th April.I recevied my PRAN number as well.
                    When I am trying to register for ipin, it is showing PRAN not found and I am not able to generate ipin/password.

                    Name : Kuldeep Singh
                    contact no :[protected]...
                    +1 photos
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                    A
                    Anindya Mishra
                    Apr 21, 2020
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                    I had applied for pan through ekyc mode and was alloted an e-pan. When I try to verify it on it website it says record not found
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                      M
                      Milan Amliyar
                      Apr 18, 2020
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                      Address: Rangi p. Tambesara t. Sajjangarh d. Banswara s. Rajasthan 327602

                      Application form submit successful and payment submit successful
                      But not receipt see
                      Apr 18, 2020
                      Updated by Milan Amliyar                       My application form status
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                        S
                        Siddepalli
                        Apr 13, 2020
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                        I am applying for a pancard correction in NSDL e-Governance Infrastructure website oon or 12/03/[protected]am onwords.. through paying MobiKwik wallet but application is failed but money is debited in my account that amount not refunded in my account please verify
                        +1 photos
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                          V
                          Vamshireddy92
                          Apr 12, 2020
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                          Resolved

                          Hi,

                          I would like to know how much time it will take to receive ipin over email. I have created nps account on 11 april 2020. I have received pran yesterday but i am not able to use it the website for login.

                          Also i was not not able to esign due to small issue for which i have raised a grievance in the portal and below is the number for the same

                          Ticket number : 10605829

                          Kindly look into it and let me know on the next steps to be followed.
                          May 16, 2020
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 13, 2020
                          NSDL e-Governance Infrastructure Customer Care's response                           Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                          Apr 13, 2020
                          Updated by Vamshireddy92                           I have already raised grievance for the same. Please find the ticket numbers below,
                          10606372, 10605829

                          Hope to get the resolution soon. Thanks.
                          Verified Support
                          Apr 15, 2020
                          NSDL e-Governance Infrastructure Customer Care's response                           This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                            A
                            ajaypf1
                            from Pune, Maharashtra
                            Apr 12, 2020
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                            Address: pune

                            I want to register for NPS.My Registration no is 11127722.
                            i am getting below error .please resolvec this.
                            +1 photos
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                              R
                              ricky638263
                              Apr 10, 2020
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                              Hello there,

                              I have applied pan card and received acknowledgement ( [protected]).
                              but when am trying to check the status its says " No record Found ".

                              Can you please help on this.
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                                P
                                Prabarama
                                Apr 10, 2020
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                                Resolved

                                Address: INCOME TAX PAN SERVICES UNIT (Managed by NSDL e-Governance Infrastructure Limited) 4thFloor, Mantri Sterling, Plot No. 341, Survey No. 997/8, Model Colony, Near Deep Bungalow Chowk, Pune - 411 016

                                I have applied duplicate pan card on 10th april 2020 through e-sign mode.
                                I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                                "thank you for using online facility for pan application.

                                If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                But when i checked my application status, it was shown "sorry, no record found."

                                I reported the same to [protected]@nsdl.co.in through mail and received a reply to check again at https://tin.tin.nsdl.com/pantan/StatusTrack.html

                                But still its shown no records found.

                                Request your help to get my application status.

                                Thanking you

                                Prabaharan
                                +1 photos
                                May 25, 2020
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 15, 2020
                                NSDL e-Governance Infrastructure Customer Care's response                                 This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                                Verified Support
                                Apr 23, 2020
                                NSDL e-Governance Infrastructure Customer Care's response                                 Your PAN application is under verification with Income Tax Department (ITD). Further, PAN applicants are requested to note that on account of COVID-19 outbreak and Govt. advisories issued in this context, there will be delays in processing and dispatch of PAN cards. We thank you for your understanding and co-operation.
                                To know the status please visit our website. Click here: https://www.tin-nsdl.com/index.html
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                                I applied to change details in my pan BTJPJ6935Q after that it shows no records found I don't know can what can I do pls help
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                                  R
                                  Ramki Surapaneni
                                  Apr 7, 2020
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                                  Your application is under process at NSDL - TIN Facilitation Center.You may contact TIN FC[protected]/46/47/48/49 where the application was submitted by you
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                                    A
                                    Aluri Mahesh
                                    Apr 7, 2020
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                                    Address: Aluri mahesh S/o Aluri Baswalingam , H no : 10-208/2, Ramnagar colony, Nagarkurnool, Nagarkurnool(dist) telangana(state)

                                    Respected sir /madam.
                                    i have received an sms on my mobile, that letter sent for discrepancy found in pan application acknowledgement no([protected])". Nsdl issued[protected] but still not received discrepancy letter, letter please send it again on. My
                                    Mail id [protected]@gmail.com
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                                      S
                                      Swatigupta312
                                      from Delhi, Delhi
                                      Apr 8, 2020
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                                      Resolved

                                      I have applied for pan card correction and when I check for acknowledgment number it says record not found. please check this. ack no. [protected]
                                      Apr 8, 2020
                                      Complaint marked as Resolved 
                                      Email received
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