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Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 73

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G
G T
from Indore, Madhya Pradesh
May 7, 2020
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Address: NDSL, 4th floor, 'A' wing, Trade world, Kamala Mills compound, Senapati Bapat Marg, Lower Parcel (W), Mumbai 400013.

I am an lic agent, my swavalambhan account was opened by lic. Every year about 2000+ rupees is deducted from my account under this scheme from the last 15 years. Till now i have not got any details about my pran. I have not got any statements. I struggled a lot, i visited from offices to offices to get any detail of this deduction. I called ndsl also but they did not helped. Recently some how i succed to get my pran no. But now when i am entering the details it is showing that ' database not found '. Please help. Is this the way of government to cheat innocent poor people.
Pran no. :[protected]
Name :- vineeta tiwari
E-mail :- [protected]@gmail.com
Mobile :- [protected]
Aug 11, 2021
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
May 11, 2020
NSDL e-Governance Infrastructure Customer Care's response Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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The website is very confusing, please send me the e-mail address where I can re-submit my complain.
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    J
    Jobil Cherian
    May 1, 2020
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    I applied for the pan card today by 10:30 and paid the fees through my debit card but the e-kyc failed due to which it displayed the following message :
    Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days. How can i go for physical pan card reg during this time?/
    Aug 14, 2021
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    May 05, 2020
    NSDL e-Governance Infrastructure Customer Care's response     This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
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      S
      sanjay verma lko
      Apr 29, 2020
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      Address: basic shiksha parishad uttar pradesh

      Registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime.
      Deer sir,
      This issues show for generate tha pran number.
      My acknowledgement no.
      Acknowledgement receipt for subscriber registration
      Dear subscriber, your registration request has been successfully initiated. The subscriber registration acknowledgement details are given
      Name of the subscriber
      Receipt date[protected]:26:36
      Vidhi bhatiya
      Acknowledgement id 11136635
      Please sir help me. Because not issue pran number today 11 am then not cradet my selary.
      Thanking you
      For help me
      Vidhi bhatiya
      +1 photos
      May 31, 2020
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Apr 30, 2020
      NSDL e-Governance Infrastructure Customer Care's response       Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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        P
        pragita mahendrakar
        Apr 29, 2020
        Resolved
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        Sir,

        I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my email id.
        And my mobile number is also needs to be updated.

        Name: pragita k mahendrakar
        Pran:[protected]
        Email id: [protected]@gmail.com
        New mobile no: [protected]

        Thank you,
        Pragita
        Jun 1, 2020
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Apr 30, 2020
        NSDL e-Governance Infrastructure Customer Care's response         Dear Pragita,

        Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
        View replies
        ok

        pran details not exist - Comment #3687217 - Image #0
        pran details not exist - Comment #3687217 - Image #1
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          A
          Anik w
          Apr 27, 2020
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          Address: Bisalpur

          When I'm applying for new pan card and pay the fee through net banking than the transaction was failed but money debited from my bank account.
          This is the Token no. [protected] for which I paid new pan card submission fee.
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            D
            danielmababy
            Apr 27, 2020
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            Date :[protected]
            Time : 18:35:07
            Transcation ID : ESIGN:[protected]
            i tried to complete my kyc process.
            but OTP for esign not received.
            took multiple attempts but OTP still not received.
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              M
              Mahesh Ingale
              Apr 27, 2020
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              Address: Mumbai

              Hi,
              I had registered nps on 25.04.2019.i had got pran number also but when I'm trying to login in. Nsdl site. There showing as pran number is not found in database.
              My details are as follows.
              Name -Mahesh vasant Ingale
              Mail [protected]@gmail.com
              Mobile number -[protected].

              Please do the need full.

              Warm regards
              Maheshingale
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                M
                markat mohapatra
                Apr 24, 2020
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                When I am trying to generate my I Pin, it is showing that pran not in database however I am continuing my APY since 2015.So I can't log in to my account because i am getting the same error message every time Pran not available in database. Please solve it asasp.

                Thank you,
                Regards,
                Markat Keshari Mohapatra
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                  S
                  singhk7
                  Apr 24, 2020
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                  enps:pran not found in database

                  Address: Mumbai

                  Hi Team,

                  I registered for eNPS online on 24th April.I recevied my PRAN number as well.
                  When I am trying to register for ipin, it is showing PRAN not found and I am not able to generate ipin/password.

                  Name : Kuldeep Singh
                  contact no :[protected]...
                  +1 photos
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                  Anindya Mishra
                  Apr 21, 2020
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                  I had applied for pan through ekyc mode and was alloted an e-pan. When I try to verify it on it website it says record not found
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                    M
                    Milan Amliyar
                    Apr 18, 2020
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                    Address: Rangi p. Tambesara t. Sajjangarh d. Banswara s. Rajasthan 327602

                    Application form submit successful and payment submit successful
                    But not receipt see
                    Apr 18, 2020
                    Updated by Milan Amliyar                     My application form status
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                      S
                      Siddepalli
                      Apr 13, 2020
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                      I am applying for a pancard correction in NSDL e-Governance Infrastructure website oon or 12/03/[protected]am onwords.. through paying MobiKwik wallet but application is failed but money is debited in my account that amount not refunded in my account please verify
                      +1 photos
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                        V
                        Vamshireddy92
                        Apr 12, 2020
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                        Hi,

                        I would like to know how much time it will take to receive ipin over email. I have created nps account on 11 april 2020. I have received pran yesterday but i am not able to use it the website for login.

                        Also i was not not able to esign due to small issue for which i have raised a grievance in the portal and below is the number for the same

                        Ticket number : 10605829

                        Kindly look into it and let me know on the next steps to be followed.
                        May 16, 2020
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 13, 2020
                        NSDL e-Governance Infrastructure Customer Care's response                         Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                        Apr 13, 2020
                        Updated by Vamshireddy92                         I have already raised grievance for the same. Please find the ticket numbers below,
                        10606372, 10605829

                        Hope to get the resolution soon. Thanks.
                        Verified Support
                        Apr 15, 2020
                        NSDL e-Governance Infrastructure Customer Care's response                         This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                          A
                          ajaypf1
                          from Pune, Maharashtra
                          Apr 12, 2020
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                          Address: pune

                          I want to register for NPS.My Registration no is 11127722.
                          i am getting below error .please resolvec this.
                          +1 photos
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                            R
                            ricky638263
                            Apr 10, 2020
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                            Hello there,

                            I have applied pan card and received acknowledgement ( [protected]).
                            but when am trying to check the status its says " No record Found ".

                            Can you please help on this.
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                              P
                              Prabarama
                              Apr 10, 2020
                              Resolved
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                              Resolved

                              Address: INCOME TAX PAN SERVICES UNIT (Managed by NSDL e-Governance Infrastructure Limited) 4thFloor, Mantri Sterling, Plot No. 341, Survey No. 997/8, Model Colony, Near Deep Bungalow Chowk, Pune - 411 016

                              I have applied duplicate pan card on 10th april 2020 through e-sign mode.
                              I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                              "thank you for using online facility for pan application.

                              If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                              But when i checked my application status, it was shown "sorry, no record found."

                              I reported the same to [protected]@nsdl.co.in through mail and received a reply to check again at https://tin.tin.nsdl.com/pantan/StatusTrack.html

                              But still its shown no records found.

                              Request your help to get my application status.

                              Thanking you

                              Prabaharan
                              +1 photos
                              May 25, 2020
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 15, 2020
                              NSDL e-Governance Infrastructure Customer Care's response                               This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                              Verified Support
                              Apr 23, 2020
                              NSDL e-Governance Infrastructure Customer Care's response                               Your PAN application is under verification with Income Tax Department (ITD). Further, PAN applicants are requested to note that on account of COVID-19 outbreak and Govt. advisories issued in this context, there will be delays in processing and dispatch of PAN cards. We thank you for your understanding and co-operation.
                              To know the status please visit our website. Click here: https://www.tin-nsdl.com/index.html
                              View replies
                              I applied to change details in my pan BTJPJ6935Q after that it shows no records found I don't know can what can I do pls help
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                                R
                                Ramki Surapaneni
                                Apr 7, 2020
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                                Your application is under process at NSDL - TIN Facilitation Center.You may contact TIN FC[protected]/46/47/48/49 where the application was submitted by you
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                                  A
                                  Aluri Mahesh
                                  Apr 7, 2020
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                                  Address: Aluri mahesh S/o Aluri Baswalingam , H no : 10-208/2, Ramnagar colony, Nagarkurnool, Nagarkurnool(dist) telangana(state)

                                  Respected sir /madam.
                                  i have received an sms on my mobile, that letter sent for discrepancy found in pan application acknowledgement no([protected])". Nsdl issued[protected] but still not received discrepancy letter, letter please send it again on. My
                                  Mail id [protected]@gmail.com
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                                    S
                                    Swatigupta312
                                    from Delhi, Delhi
                                    Apr 8, 2020
                                    Resolved
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                                    Resolved

                                    I have applied for pan card correction and when I check for acknowledgment number it says record not found. please check this. ack no. [protected]
                                    Apr 8, 2020
                                    Complaint marked as Resolved 
                                    Email received
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                                      T
                                      Twinkle Sasidharan
                                      Apr 3, 2020
                                      Resolved
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                                      Resolved

                                      Address: NSDL e-Governance Infrastructure Limited (CIN U72900MH1995PLC095642), Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai - 400 013

                                      I left my previous employer and my bank account was changed. I forgot that my apy contribution was mapped to my previous account. My last contribution was possibly on april 2018 (Hy1, fy[protected]. As per terms and conditions, if contributions are missed, there will be interest levied. I'm ready to pay the interest, but when i try to view my pran details, it is mentioning that my pran is invalid. Kindly enable my pran so that i can continue my contributions/ if that cannot be done, let me know the process for withdrawing my contributions till date.

                                      Pran number:[protected]
                                      May 8, 2020
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 07, 2020
                                      NSDL e-Governance Infrastructure Customer Care's response                                       Request you to please raise an enquiry at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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