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3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 8

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T
Tulikaborgohain
from Tinsukia, Assam
Apr 13, 2023
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Address: SANTIPUR RUPAISIDING DOOMDOOMA

I want a duplicate PPO BOOK of my father. He is an ex service man of 2nd Assam rifles. I had given Application for this issue but i didn't got any reply. Please provide us duplicate PPO book.

Ex Service man
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    Y
    YeshwanthCA
    Apr 13, 2023
    Apr 18, 2023
    This thread was updated on Apr 18, 2023
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    Temporary token no [protected]
    DOB 01/01/1956
    Mail [protected]@gmail.com
    The following below is the error being poped while submitting the pan change request form
    Your e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.

    Now please help me to solve the above issue at the earliest possible
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest.
    Warm regards
    Team Protean!
    Reply
    We sincerely express our apology for the inconvenience caused to you and request you to allow us some time to look into the matter. We assure you to resolve your query at the earliest. Protean team will connect with you or share the resolution on the email ID provided. Warm regards Team Protean! "
    Reply
    We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will be happy to assist you and resolve your query at the earliest.
    Warm regards
    Team Protean!
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      L
      Lakshmipandiyan
      Apr 11, 2023
      Apr 20, 2023
      This thread was updated on Apr 20, 2023
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      Address: 8-709,Thotapalyam,chittoor, Andhrapradesh

      Hi, I have created an nps account for my father, i got pran number in mail and hard copy also if i try to login im getting invalid please do favour for me
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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      Hi please resolve this issue
      Reply
      [protected]
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        G
        goelg2
        from Pune, Maharashtra
        Apr 11, 2023
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        Hello Team,

        I owns two government securities. When I have checked the bank account statement, I found that I am not receiving regular interests. The interest for Sep'22 and Mar'23 still not credited and these has been purchased via. HDFC Securities.
        Last interest credited was in Mar'22 and Apr'22.

        ISIN IN[protected] GOVERNMENT OF INDIA 23202 GOI 16SP34 6.19 FV RS 100 - Transaction id: [protected]
        ISIN IN[protected] GOVERNMENT OF INDIA SGB 28AP28 S I 2.50 FV RS 4639 - Transaction id: [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected]

        Can you please and confirm back.

        My account details as below:

        DP ID: IN301549 Client ID: 51032684 Trading ID 2322139
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          G
          gptshubham595
          from Bengaluru, Karnataka
          Apr 10, 2023
          Apr 17, 2023
          This thread was updated on Apr 17, 2023
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          With reference to my father's PAN CARD number,
          I encountered the below error
          1. when I login to download pan
          2. I tried to update the address as per aadhar database

          PAN ( AHXXXXXX0P ) entered by you is not in proper status in Income Tax Department Database. Please write to us at dpr.[protected]@nsdl.co.in with colour copy of PAN Card to look into the matter.

          Looking forward to your help to resolve the issue.
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          Inconvenience caused is highly regretted. Kindly Email your query to [protected]@proteantech.in
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            T
            thimothi
            from Vizianagaram, Andhra Pradesh
            Apr 10, 2023
            Apr 13, 2023
            This thread was updated on Apr 13, 2023
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            Am not able to login to CRA-NSDL website,

            Am not able to login to cra-nsdl.com

            Password reset is giving me following error,
            "Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN"

            Please help me to recover my login credentials for cra-nsdl.com

            my PRAN NO:[protected]
            Registered mail id: [protected]@gmail.com

            Note:
            Please don't disclose my details in the website, as I can see people mail address and mobile no are visible in the complaints list.
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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              A
              Ashish Padhy
              Apr 8, 2023
              Apr 10, 2023
              This thread was updated on Apr 10, 2023
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              Website: www.onlineservices.nsdl.com/paam/endUserLogin.html?type=A

              I applied for the pan card approx three before and paid the fees through my debit card but the e-kyc failed due to which it displayed the following message :
              Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
              But neither the refund has come nor e-kyc has completed.
              Due to which I applied again today but its showing the same error.
              Please refund my money.
              Details are given below:
              TOKEN NO. [protected]
              DOB: 20/01/1997
              NAME VIJAY BHARTI
              E MAIL: [protected]@gmail.com
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              Inconvenience caused is highly regretted. Kindly E-mail your query at [protected]@proteantech.in
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                R
                Renu-Devi
                from Bengaluru, Karnataka
                Apr 6, 2023
                Apr 6, 2023
                This thread was updated on Apr 6, 2023
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                No Acknowledgement post successful payment

                Website: www.onlineservices.nsdl.com

                I paid twice for NSDL Protean PAN CORRECTION/CHANGE Details application, first on 4th April 2023, second on 6th April 2023, but in both attempts, I paid successfully yet a text was displayed stating

                "Your request cannot be processed. Please try after some time using returning user option in Login page"

                I request a refund or an acknowledgement for both my payments.

                My Token Number was [protected]...
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                T
                TharAshok28
                Apr 6, 2023
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                Issue: Unable to validate Aadhar Details with bank
                Reason for validation: Opening of PPF account
                Error Message: The details of Aadhar number used for verification do not match with NSDL. Please use the linked Aadhar number for verification.

                I had recently modified my address in Aadhar and also bank. Will it be causing mismatch information with NSDL ? As I have not updated anything on NSDL portal and I could validate/verify anything on NSDL e-Gov portal on UID to check my details. The website is not having proper information as well.

                Please give me a solution to resolve the error.
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  R
                  Ragini P
                  Apr 4, 2023
                  Apr 10, 2023
                  This thread was updated on Apr 10, 2023
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                  I have newly registered with e-nps and allotted with pran[[protected]].

                  I have also completed my first subscription and completed e-sign verification with aadhar. But when i try to login to website with pran to set my i-pin for the first time i am getting the error - 'unauthorized user'

                  Please help resolve!
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                    Z
                    ZOYA AMAL RAKESHI
                    Apr 3, 2023
                    Apr 6, 2023
                    This thread was updated on Apr 6, 2023
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                    I'm unable to make changes to my PAN data on NSDL site.

                    I have already received the PAN card and also registered on the Income Tax Portal, Government of India Login Page

                    PAN: GKEPR2507F
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    Inconvenience caused is highly regretted. We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
                    Reply
                    Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                      K
                      [email protected]
                      Apr 3, 2023
                      Apr 6, 2023
                      This thread was updated on Apr 6, 2023
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                      I want to download epancard but it shows error like "pan entered by you is not in proper status in income tax department database. please write to us at dpr.[protected]@nsdl.co.in with colour copy of pan card to look into the matter." so help me about this issue as soon as possible.
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      Inconvenience caused is highly regretted. We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                        K
                        [email protected]
                        Apr 3, 2023
                        Apr 6, 2023
                        This thread was updated on Apr 6, 2023
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                        I want to download epancard but it shows error like "pan entered by you is not in proper status in income tax department database. please write to us at dpr.[protected]@nsdl.co.in with colour copy of pan card to look into the matter". So help me about this.
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        Inconvenience caused is highly regretted. We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                          A
                          arasu204
                          from Chennai, Tamil Nadu
                          Apr 2, 2023
                          Apr 3, 2023
                          This thread was updated on Apr 3, 2023
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                          I use nsdl website to create a new pan card. I use nsdl website to create a new pan card of my neighbor. Temporary token is [protected]. I use e-kyc option for her aadhar verification. I have paid an amount of rs.106.90 using my paytm. Payment was success and after returning it shows as Cannot be processed now. Please try after sometime.

                          Same thing happened for second time too.

                          Please help to get the refund amount for 2 transactions.

                          Token : [protected]
                          Date: 02/04/2004
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                            R
                            Rajashi Das
                            Mar 31, 2023
                            Apr 5, 2023
                            This thread was updated on Apr 5, 2023
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                            Address: Siliguri, West Bengal

                            Token Number is [protected]
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            Inconvenience caused is highly regretted. We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                              D
                              Detiwari1
                              Mar 31, 2023
                              Resolved
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                              Resolved

                              NPS OTP showing incorrect

                              I have registered for NPS and after making the payment PRAN got generated but to retrieve that PRAN it is asking for OTP verification over email and phone number. When I my trying verify the OTP it is saying that OTP's are incorrect even though they are correct. I have tried this 5 times after every one hour but it is still not working out and registration is not getting completed. Kindly help me with this issue.

                              I have one...
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                              vineeth3013
                              Mar 31, 2023
                              Apr 3, 2023
                              This thread was updated on Apr 3, 2023
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                              I tried to fill the pan application through the nsdl website and selected the e-sign verification process. and after filling all the required details it taken me to payment page and i have made my payment using paytm.
                              The payment got deducted and it took me to 'your request cannot be processed, please try after sometime'. I am not able to proceed further.
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                                R
                                RaviLathigara
                                from Amreli, Gujarat
                                Mar 31, 2023
                                Apr 3, 2023
                                This thread was updated on Apr 3, 2023
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                                I have done all step and pay money but didn't receive message

                                I have applied for pan card online with option e-kyc authentication through aadhar.
                                The form was submitted successfully with correct details and payment made via e-banking. But i did not receive otp for aadhar authentication. Pan applied on 06/12/2017
                                Please check this and revert at the earliest as this is urgent!
                                My token no. [protected]
                                Email : er.ravi.[protected]@gmail.com
                                DOB : 01/06/1962
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                                  RaviLathigara
                                  from Amreli, Gujarat
                                  Mar 31, 2023
                                  Apr 3, 2023
                                  This thread was updated on Apr 3, 2023
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                                  I have done all step and pay money but didn't receive message

                                  I have applied for pan card online with option e-kyc authentication through aadhar.
                                  The form was submitted successfully with correct details and payment made via e-banking. But i did not receive otp for aadhar authentication. Pan applied on 06/12/2017
                                  Please check this and revert at the earliest as this is urgent!

                                  My token no. [protected]
                                  Email : er.ravi.[protected]@gmail.com
                                  DOB : 01/06/1962
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  View replies
                                  Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                                    S
                                    Shubhangi Kashyap
                                    from Bengaluru, Karnataka
                                    Mar 31, 2023
                                    Apr 5, 2023
                                    This thread was updated on Apr 5, 2023
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                                    Address: Flat 301, A1 Block, Thubarahalli, Bangalore- 560066.

                                    Dear sir,

                                    I subscribed nation pension scheme, which waS activated on 22-Dec-2021.
                                    Whenever I am trying to login or reset my password, I am getting error: "Invalid Pran number".

                                    I raised multiple complaints, shared all the scheeshots but the issue is not yet resolved.
                                    Pran No.--[protected]

                                    Please do the needful

                                    Thanking you,
                                    Shubhangi Kashyap
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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