NSDL e-Governance Infrastructure Customer Care
NSDL e-Governance Infrastructure Ltd.
Customer satisfaction rating: 71%
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2909
COMPLAINTS

NSDL e-Governance Infrastructure Customer Care

NSDL e-Governance Infrastructure Ltd.

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Address
Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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Phone:
Phone:
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+91 22 2499 4200  [Vidya Lakshmi]
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+91 22 4090 4242  [Head Office]
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+91 11 2370 5418  [New Delhi]
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+91 20 2721 8080  [PAN/TAN Call Centre]
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+91 11 2335 3817  [New Delhi]
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+91 79 2646 1376  [Ahmedabad]
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+91 22 2499 4477  [EzeeWill]
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Fax:
Fax:
+91 22 2491 5217  [Head Office]
+91 33 2289 1945  [Kolkata]
+91 44 2814 4593  [Chennai]
+91 11 2335 3756  [New Delhi]
+91 79 2646 1375  [Ahmedabad]

Customer satisfaction rating
71%
Complaints
2909
Pending
155
Resolved
2006
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

NSDL e-Governance Infrastructure Complaints & Reviews

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NSDL E-Governance Infrastructure — failed transaction in pan card but refund not received [Resolved]

 Alok217 on Jul 27, 2018
I use nsdl website to create a new pan card of my sister-in-law. I use e-kyc option for her aadhar verification. I have paid an amount of rs.106.90 using my debit card. My balance was deducted from the bank on 25/06/2018 twice and again on 26/06/2018 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get...
Complaint comments  Read comments Complaint category Business & Finances

NSDL E-Governance Infrastructure — e pan card not received [Resolved]

 Subhbasu on Jul 27, 2018
Respected sir/madam,

This is to inform you that i, subhajit basu dob 01/10/1981 have applied for reprint of e pan card (Pan # aixpb3417d) on 16/07/2018. The acknowledgment number of the application is
[protected]. On 24/07/2018 i have received an email with subject "pan allotment letter for your pan application < [protected] >" but there is no attachment of e pan card with that email. The received email is below. When i am checking the status online it is showing in process when i am calling customer service of nsdl they are saying to wait. I have also forwarded the...
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — pan card e kyc sign says no record found after application [Resolved]

 Shiva Shankar (Shivaji) on Jul 27, 2018
Dear Sir,

I have applied for PAN CARD for my mother 6 months back itself but i didnt sign it digitally and application was pending . But again today i was informed to re apply as rules and process has been revised . So i applied again .
ACKNOW NUM : [protected]

I signed it digitally using adhaar and it said that i dont need to supply physical documents and payment has been done already. I received a soft copy or pdf of application after all the process . Please guide me to get the pan card from here?...
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — pan card not received please check [Resolved]

 Raman9467 on Jul 27, 2018
I requested for pan card and it show it will received me on 16 april till now i not receive my pan card plz again send to me. I contact to postmaster but they say the postman change frequently so difficult to check they didnt help me much the adress for pan card send is bhim nagar near chander dairy nnear chungi no. 1. Please send as early as possible...
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — pan card renewal application [Resolved]

 arijeet.anubis on Jul 27, 2018
Dear sir/madam,
I have applied for a change in my pan card on (26/7/18). I applied for a change due to change of my address as well as linking my adhaar card.
The application number in 12 digits is ([protected]).
I have been trying to check the status of the application and it show "sorry. No record found"

Please advise what i have to do in order to solve this problem, and get my pan card as soon as possible....
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — non delivery of my corrected pan [Resolved]

 shynirajeevan on Jul 26, 2018
Dear sir,
My pan card no. Amcpr 5037l has been returned to nsdl undelivered on 31 may 2018. The reason mentioned is that the addressee is not found. But it was not the right reason. My consignment number is [protected]n. My coupon number is
[protected]. Please do the needful to resend the same to the below address
Rajeevank. M
D-12/7
Wonder cement colony
Nimbahera
Chittorgarh (Dt)
Rajasthan...
Complaint comments  Read comments Complaint category Other

NSDL E-Governance Infrastructure — knowledge of your staff across the counter

 Duru@60 on Jul 26, 2018
Re : pan - aonpk7628d
In last few months not receiving any statement of accounts (Soa) from the funds i have invested towards mutual fund. On visiting this lower parel office your representative gives us the answer "your demat account may not be operative".. I fail to understand this statement of your office rep.
What do you mean "not operative : most of the m/funds are sips - every month the investing transaction gets triggered, the value shows as the dates progress, thus you need to check on your people what and how they are telling investors. I need"regularly & monthly" statement...
Complaint comments  Read comments Complaint category Other

NSDL E-Governance Infrastructure — redispatch request for pan card [Resolved]

 Sanjay Degloorkar on Jul 25, 2018
Dear Sir,
I had applied for a new PAN Card in the name of Ameya Sanjay Degloorkar which was dispatched to my address in June 2018. I couldn’t receive the PAN Card as my house was closed when the local Post Man reached our home. Later, after couple of days we contacted the Post Man regarding the post. He told that he kept with him for four days and returned to the sender address.

Therefore, I request to resend my PAN Card to same address and I mention my details below.

Applicant Name: Ameya Sanjay Degloorkar
Acknowledgement Number: N - [protected]
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

NSDL E-Governance Infrastructure — pan status sorry, no record found. [Resolved]

 akash9095 on Jul 25, 2018
Hello sri/ma'am
I applied for correction in pan through e-sign and my acknowledgement number [protected]

But when i check status it shows sorry, no record found.

Kindly help to resolve this.
I applied for correction in pan through e-sign but i received following mail from nsdl:
In last line of mail
"your application made using physical mode will be processed after receipt of supporting documents. On receipt of your documents, an acknowledgement will be sent to you by e-mail."

Do i need to send document by post??
Complaint comments  Read comments Complaint category Other

NSDL E-Governance Infrastructure — pan card received but do not show in online websites in pan details a [Resolved]

 Baldevsinh Vaghela on Jul 24, 2018
Sir, my pancard no. Bnkpv4239. Date of brith in 13.06.2000 my pan card issue in 15 july and despachded in 18 july and i receved in 20 july but pancard not show in online e tax payment ma. And i used in demaind account opning in e kyc processs but pan no. Is a unvalid and dont show in bank websites linking. And dont process in income tax retunes sir so i reqest plzz upadate date in my pancard for online sites gmail id in vaghelabaldev18@gmail.com...
Complaint comments  Read comments Complaint category Banks

NSDL E-Governance Infrastructure — i don't got my refund for unsuccessful process of pan [Resolved]

 Akhil Trickz on Jul 24, 2018
I tried to apply pan online by ekyc but it goes as unsuccessful and my money is debited. Also i don't got the token no in my email but it can be seen in that nsdl site. And last it goes unsuccessful. And i tried once more with the same email id and this time i got the token number in my email id and it also goes unsuccessful and debited my money again but this amount is refunded to my account (The second one) but the first attempt's money is don't got till now.
My name : kadalayikkaran
Padmanabhan akhil
Transaction id:
002572911119072018105391531974939890...
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — pan card application failed, but refund not received. [Resolved]

 Alliance Trading on Jul 24, 2018
Hello,
I can't understand why nsdl collects payment for new pancard if there is problem in other details/documents in the first place.
Why can't they check all the details first and demand fees only when all the documents/details are ok.
In our case, the fees was collected and then the pan card was declined as the name on aadhar had spelling mistake.
As expected from any government department, the refund is not received even after 15 days, when was promised within 7 days.
Applicant name: kabir mukesh wadhwa...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — acknowledgement number : 881032224211053 [Resolved]

 Megha Veeresh on Jul 23, 2018
A month is passed, still pan is progress at it department. I raised grievance online using sparsh, no use. No one is bothered at nsdl regarding my concern, i felt central govt is better than state, its the same. At least someone check my post here and reply me. I am tired of sending emails to nsdl regarding the status of my pan correction. Please let me know, how much time you need....
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — nsdl esign/ekyc applied pan application status shows no record found [Resolved]

 sadanandha reddy vangali on Jul 23, 2018
Sir/madam,

I have applied for new pan card on 22nd july[protected] through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking...
Complaint comments  Read comments [1]Complaint category Tax Services

NSDL E-Governance Infrastructure — pan card current status not showing [Resolved]

 amanahmad15 on Jul 23, 2018
I have applied for pan card acknowledgement no-[protected] dated -
06/06/2018. Its been a very long time since when i have applied for pan card but still its been delivered to me till now. Current status shows your application is under process at tin facilitation center. Kindly call[protected]/46/47/48/49 for further processing of your application.
Can i know what is the current status or how do we check it online exact status, thanks....
Complaint comments  Read comments [1]Complaint category Government Organizations

NSDL E-Governance Infrastructure — sorry no record found when I have completed process using e-sign [Resolved]

 Utkarsh Rathore singh on Jul 21, 2018
Sir/madam,

I have applied for new pan card through e-sign (upload image, sign) mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Utkarsh...
Complaint comments  Read comments [1]Complaint category Institutes

NSDL E-Governance Infrastructure — pan not found on itd database [Resolved]

 Joelsebastian on Jul 21, 2018
Dear Concern,

I've filed request for PAN card on 12th July 2018 and on 18th July 2018 I've received an PAN allotment letter stating the PAN number. Today when i tried to verify the received PAN on, https://www1.incometaxindiaefiling.gov.in/e-FilingGS/Services/KnowYourPanGSVerif... but it shows no record of the mentioned details. Apart from that i've tried to open a bank account with this PAN but the bank website is also showing the same error
"PAN record not found on ITD"...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — pan card received but it dept says no records found [Resolved]

 Apurwa Sarwajit on Jul 20, 2018
Sir/Madam,

I have received my pan card on 20/07/2018.
My PAN CARD number is not accepted in the various bank account like (DBS). It says that the record with this number is not found in their database.
Also on the IT Dept website "know your Pan" shows
"No record found for the provided detail "

My Pan card No. is KJLPS8466L
Name: Apurwa Sarwajit
DoB: 30/07/1996
Gender: Male
Status: Individual

Kindly look into it

Thanking you
Apurwa Sarwajit...
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — pan card money not refunded [Resolved]

 Prasannakumar Reddy on Jul 19, 2018
After applying pancard it shows your e-kyc based request has failed you cannot proceed application with e-kyc mode.and it shows that I can get refund in 7 days but 10 days over and I can't got my refund
My token number :[protected]
I gave complaint two times but not resolved yet
If it is true then how tindia will become a digital country
Try to resolve my complaint as early as possible .else there is no use of this complaint board...
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — nsdl gov e-sign applies pan application status shows no record found [Resolved]

 khushboo n on Jul 19, 2018
Hello Sir/Ma;am,
I have applied for new PAN card online by myself, paid the respective fee and also have received a mail regarding my application acknowledgement no.
But when I checked the status of my application, its showing "Sorry, no record found."
I request you to consider and resolve it, ASAP, as I need the PAN number urgently.
Details for new pan:
token. No. [protected]
acknowledgement no- N-[protected]
applicant's name: Khushbu Prakash Nagardhane

Thank You.

With Regards,
Khushbu Nagardhane...
Complaint comments  Read comments Complaint category Tax Services

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