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Updated: Jun 20, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 82

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A
Aadil21
Jan 16, 2020
Resolved
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Resolved

Nsdl — e-sign/ekyc applied pan application status shows no record found

My pan card number is aocpj1503r

I have got the acknowledgement mail with the number from nsdl but when i enter that number to search for the status it is showing as no records found

Can you please help ke with as what is the issue here and why it is unable to find my records in the system
Mar 23, 2020
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Jan 16, 2020
Updated by Aadil21 I have raise the request for name correction
Verified Support
Jan 20, 2020
NSDL e-Governance Infrastructure Customer Care's response As per the telephonic discussion with our representative, your grievance has been addressed. Thanks for approaching and interacting with NSDL e-Governance. For any further clarification you may write us at [protected]@nsdl.co.in.
Verified Support
Feb 18, 2020
NSDL e-Governance Infrastructure Customer Care's response As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in.
View replies
I didn't receive my courier yet and I call to customer care they not receiving the call and I mail them once and noreply from them.
Reply
NSDL e-Governance Infrastructure Customer Care's response, Feb 5, 2020
Verified Support
Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [email protected]
NSDL e-Governance Infrastructure Customer Care's response, Feb 5, 2020
Verified Support
We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
NSDL e-Governance Infrastructure Customer Care's response, Feb 7, 2020
Verified Support
We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
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    A
    AkhilPrasad1991
    Jan 16, 2020
    Resolved
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    Resolved

    Hi,

    I registered in the nps account and got the pran no[protected] by email and sms, but i am not able to login to set my ipin and to contribute towards my investment. Please help.

    I am getting the error "pran not found in database" always.

    Below are my details to contact.

    Name: akhil prasad
    Email: [protected]@gmail.com
    Phone: [protected]
    Mar 20, 2020
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Jan 17, 2020
    NSDL e-Governance Infrastructure Customer Care's response     Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
    Verified Support
    Jan 21, 2020
    NSDL e-Governance Infrastructure Customer Care's response     Dear Sir/Madam, This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
    Verified Support
    Feb 18, 2020
    NSDL e-Governance Infrastructure Customer Care's response     As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in.
    View replies
    Dear Customer, Rs.106.90 txn done on card XX5827 on[protected] at RUPAYNSDL E GOV PAN POS/ECOM.Txn# S[protected].Avl bal Rs.498.46.If not done by you, forward this SMS from registered mobile number to [protected] to block your card. You may also call [protected]- Andhra Bank. I done two times amount was deducted but processing not done
    Reply
    NSDL e-Governance Infrastructure Customer Care's response, Jan 30, 2020
    Verified Support
    To help and resolve your PAN related issue/concern, please email us the details along with the PAN on [email protected] or call on 020- 27218080
    NSDL e-Governance Infrastructure Customer Care's response, Feb 4, 2020
    Verified Support
    We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
    NSDL e-Governance Infrastructure Customer Care's response, Feb 7, 2020
    Verified Support
    We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
    We have received the documents with reference to your PAN application.However, the documents are not valid.Please click here for details.
    Plz help me with this. I need the pan card urgently
    Reply
    NSDL e-Governance Infrastructure Customer Care's response, Jan 30, 2020
    Verified Support
    Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at 020-27218080. Our team shall help you to resolve the issue.
    NSDL e-Governance Infrastructure Customer Care's response, Feb 4, 2020
    Verified Support
    Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at 020-27218080. Our team shall help you to resolve the issue.
    NSDL e-Governance Infrastructure Customer Care's response, Feb 7, 2020
    Verified Support
    Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at 020-27218080. Our team shall help you to resolve the issue.
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      A
      Arun Karthikeee
      Jan 16, 2020
      Resolved
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      Resolved

      Address: 625003

      I have started registration through ack no 11029129 and date 07/01/2020. I was unable to complete payment for initial contribution and have been getting the error 'registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime' for the past 1 day. Could you help to resolve this error?
      Feb 18, 2020
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Jan 17, 2020
      NSDL e-Governance Infrastructure Customer Care's response       Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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        P
        pulagamvamsikrishna
        Jan 16, 2020
        Resolved
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        Resolved

        I have been trying to get a updated pan card (Updating the photo from aadhar card also as a proof)

        On 6th of january i paid the fees but my application got rejected stating "your e-kyc /e-sign based request has failed hence you cannot proceed the application with e-kyc /e-sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days." but still no refund (Token : [protected])

        Even today i. E. On 16th jan i tried to get a reprinted pan card & for this i filled all the details correctly & paid the money as well from g-pay but on the website it's still asking for money payment (Token : [protected])

        Kindly help regarding this so that i could get refund on both the instances & kindly ensure that if money is debited the status should reflect on nsdl site

        Thanks & regards,
        Vamsi
        Mar 9, 2020
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Jan 20, 2020
        NSDL e-Governance Infrastructure Customer Care's response         This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
        Verified Support
        Jan 24, 2020
        NSDL e-Governance Infrastructure Customer Care's response         As per your telephonic discussion with our representative, We hope your concern is addressed now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
        Verified Support
        Jan 30, 2020
        NSDL e-Governance Infrastructure Customer Care's response         As per your telephonic discussion with our representative, We hope your concern is addressed now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
        Verified Support
        Feb 05, 2020
        NSDL e-Governance Infrastructure Customer Care's response         Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
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          P
          Pradip_Patel
          Jan 15, 2020
          Resolved
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          Resolved

          Ir/madam,

          I have applied for new pan card on 15th jan 2020 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

          "thank you for using online facility for pan application.

          If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

          But when i checked my application status today, it was shown "sorry, no record found."

          Please check my application

          Regards
          Pradip patel
          Mar 7, 2020
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Jan 17, 2020
          NSDL e-Governance Infrastructure Customer Care's response           Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
          Verified Support
          Jan 23, 2020
          NSDL e-Governance Infrastructure Customer Care's response           We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
          Verified Support
          Jan 28, 2020
          NSDL e-Governance Infrastructure Customer Care's response           We are still awaiting for your response. Please write us at [protected]@nsdl.co.in. Our team will happy to help you.
          Verified Support
          Jan 31, 2020
          NSDL e-Governance Infrastructure Customer Care's response           As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
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            M
            MuhammadMaaz
            Jan 13, 2020
            Resolved
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            Resolved

            Address: Valsad, Gujarat, 396193

            Tried to fill the pan application through the nsdl website and selected the e-sign verification process which is second option. From drop down i selected c-dac.
            The payment got deducted and it took me to the aadhar verification process. I entered correct otp multiple times and it kept saying 'your request cannot be processed, please try after sometime'. It has been 7 days. I am not able to proceed further.

            My token no is: [protected]
            Name : ansari maqsood noorbasar
            D. O. B : 12/05/2001
            Email : [protected]@gmail.com / muhammadmaaz. [protected]@gmail.com
            Mar 2, 2020
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Jan 15, 2020
            NSDL e-Governance Infrastructure Customer Care's response             This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
            Verified Support
            Jan 23, 2020
            NSDL e-Governance Infrastructure Customer Care's response             As per your telephonic discussion with our representative, We hope your concern is addressed now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
            Verified Support
            Jan 28, 2020
            NSDL e-Governance Infrastructure Customer Care's response             As per your telephonic discussion with our representative, We hope your concern is addressed now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
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              R
              Rʌjɘŋɗra Sɩŋgh
              Jan 12, 2020
              Resolved
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              Resolved

              Address: 262532

              Hello sir,
              I am rajendra singh from uttarakhand, sir mere father assam rifles se 2017 me penson aa gaye hai,, aur ab mujhe relation certificate ke jarurat thi, so sir please mujhe mera relation certificate issue karke mera email id [protected]@gmail.com, pe send karne ki kirpa kare please sir,

              Father details
              Pan singh s/o rup singh
              18 ar, no-g/183747k
              Aug 7, 2021
              Complaint marked as Resolved 
              Assam Rifles customer support has been notified about the posted complaint.
              View replies
              This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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                S
                Suparna Khamaru
                Jan 9, 2020
                Resolved
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                Resolved

                Address: e-278, anand nilaya, ambedkar road, hebbagodi, bangalore - 560099, Bangalore, Karnataka, 560099

                Hello,

                I am trying to register for a new nps account.

                Acknowledgement no[protected]
                Acknowledgement date - 08/01/2020

                Its been more than 24 hours and i am still displayed with the following message:

                "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime."

                Can anyone help me complete my registration please, so that i can proceed with payments?
                Jan 10, 2020
                Complaint marked as Resolved 
                THIS WAS WORKING FINE AFTER BEING ON PENDING 48 HOURS AFTER REGISTRATION
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Jan 13, 2020
                NSDL e-Governance Infrastructure Customer Care's response                 Request you to please raise an enquiry at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                View replies
                After the payment when it is prompted for otp, i am not able to receive that otp on my phone or by email.

                I have tried it several times, loging in several times but still did not received otp
                Reply
                NSDL e-Governance Infrastructure Customer Care's response, Feb 5, 2020
                Verified Support
                To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
                NSDL e-Governance Infrastructure Customer Care's response, Feb 5, 2020
                Verified Support
                We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                NSDL e-Governance Infrastructure Customer Care's response, Feb 7, 2020
                Verified Support
                We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
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                  M
                  mv0196
                  Jan 9, 2020
                  Resolved
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                  Resolved

                  Address: Yamuna Nagar, Haryana

                  Sir/madam,

                  I have applied for new pan card on 8th november 2020 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received the acknowledgement recipt.

                  But when i checked my application status today, it was shown "sorry, no record found."

                  Please check my application

                  Thanking you
                  Mukul verma
                  Jan 10, 2020
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 13, 2020
                  NSDL e-Governance Infrastructure Customer Care's response                   Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
                  Verified Support
                  Jan 16, 2020
                  NSDL e-Governance Infrastructure Customer Care's response                   We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                  Verified Support
                  Jan 21, 2020
                  NSDL e-Governance Infrastructure Customer Care's response                   We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                  Verified Support
                  Jan 24, 2020
                  NSDL e-Governance Infrastructure Customer Care's response                   As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
                  View replies
                  I applied for pan card and paid Rs.106.90 and I can't track my application it says "No Records found".
                  How can there be no records?
                  Do I need apply again or what? By the way, I got the acknowledgment number though.
                  Please help me out.
                  Thanks.
                  Reply
                  NSDL e-Governance Infrastructure Customer Care's response, Feb 5, 2020
                  Verified Support
                  Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [email protected]
                  NSDL e-Governance Infrastructure Customer Care's response, Feb 5, 2020
                  Verified Support
                  We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                  NSDL e-Governance Infrastructure Customer Care's response, Feb 7, 2020
                  Verified Support
                  We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
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                    N
                    nagashree ramachandra
                    Jan 7, 2020
                    Resolved
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                    Resolved

                    Address: #10, ADB quarters, Mysore Ooty road, sewage faram, Mysore, Karnataka

                    I open a APY account and money has been cut every month. I haven't received my PRN kit because of my change of address. So if I try to open the NPS app with PRAN number it will show as the ' PRAN number is not in data base', due to this I am unable to access my APY. Kindly help to resolve this problem as Soon as possible and provide my password if possible.
                    Feb 8, 2020
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 08, 2020
                    NSDL e-Governance Infrastructure Customer Care's response                     Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                      P
                      pojha1003
                      Jan 7, 2020
                      Resolved
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                      Resolved

                      My Acknowledgement Number is 11027436 and the Acknowledgement Date is 06/01/2020. When I try to Complete Pending Registration, I get the message "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime." I am getting this message for the last 10 hours.
                      Feb 10, 2020
                      Complaint marked as Resolved 
                      Verified Support
                      Jan 10, 2020
                      NSDL e-Governance Infrastructure Customer Care's response                       Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                        Prasad Bauchkar
                        Jan 6, 2020
                        Resolved
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                        Resolved

                        I am getting below error since 2 days and unable to complete the registration.

                        "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime"

                        Now it seems the system is hung and i am unable to login to do the payment and complete the registration

                        Acknowledgement id: 11007739

                        Please help to resolve this urgently as i am unable to generate pran.
                        Feb 7, 2020
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 07, 2020
                        NSDL e-Governance Infrastructure Customer Care's response                         Dear Prasad,

                        Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                        Verified Support
                        Feb 18, 2020
                        NSDL e-Governance Infrastructure Customer Care's response                         As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in.
                        Verified Support
                        Feb 18, 2020
                        NSDL e-Governance Infrastructure Customer Care's response                         As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in.
                        View replies
                        I've applied my pan card through NSDL website, immediately after payment of 106 rs I got msg that your application has been failed please apply physically. Your refund will be within 7 working days but I didn't receive the refund yet.
                        Reply
                        NSDL e-Governance Infrastructure Customer Care's response, Jan 30, 2020
                        Verified Support
                        To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
                        NSDL e-Governance Infrastructure Customer Care's response, Feb 4, 2020
                        Verified Support
                        We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                        NSDL e-Governance Infrastructure Customer Care's response, Feb 7, 2020
                        Verified Support
                        We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                        I completed the payment for PAN but for authentication of Aadhaar, I did not receive any OTP and money got deducted from my account. Please do something. Below is the token number for the same:
                        [protected]
                        Reply
                        Sidddi's reply, Jan 11, 2020
                        I completed the payment for PAN but for authentication of Aadhaar, I did not receive any OTP and money got deducted from my account.
                        NSDL e-Governance Infrastructure Customer Care's response, Jan 30, 2020
                        Verified Support
                        To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
                        NSDL e-Governance Infrastructure Customer Care's response, Feb 4, 2020
                        Verified Support
                        We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                        NSDL e-Governance Infrastructure Customer Care's response, Feb 7, 2020
                        Verified Support
                        We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                        I completed the payment for PAN but for authentication of Aadhaar, I did not receive any OTP and money got deducted from my account. Please do something. Below is the token number for the same:
                        [protected]
                        Reply
                        NSDL e-Governance Infrastructure Customer Care's response, Feb 4, 2020
                        Verified Support
                        We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                        NSDL e-Governance Infrastructure Customer Care's response, Feb 7, 2020
                        Verified Support
                        We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
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                          kalam2020
                          Jan 6, 2020
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                          Address: 606001

                          I applied for pancard through nsdl using ekyc mode.
                          Payment deducted but otp not coming in mobile phone for pancard ekyc verification
                          Now i applied through normal way
                          I want my amount to be refunded
                          My temporary token no is mentioned below
                          How many days it will take to get my amt refunded
                          Done through nsdl service portal

                          Token no. [protected]
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 09, 2020
                          NSDL e-Governance Infrastructure Customer Care's response                           This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                          Verified Support
                          Jan 14, 2020
                          NSDL e-Governance Infrastructure Customer Care's response                           Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
                          Jan 14, 2020
                          Updated by kalam2020                           I already applied for new pancard by visiting a data centre as it was urgent

                          Now i want my refund only

                          Please refund the amount as soon as possible to the same account
                          Verified Support
                          Jan 20, 2020
                          NSDL e-Governance Infrastructure Customer Care's response                           Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
                          Verified Support
                          Jan 22, 2020
                          NSDL e-Governance Infrastructure Customer Care's response                           As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
                          Jan 22, 2020
                          Updated by kalam2020                           No need of calling
                          Please refund the amount

                          I already received my pancard which i applied through data centre
                          View replies
                          I applied for pancard through nsdl using ekyc mode.
                          Payment deducted but otp not received in mobile phone for pancard ekyc verification
                          I want my amount to be refunded
                          My temporary token no : [[protected]]
                          Reply
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                            J
                            jeena shaji
                            Jan 5, 2020
                            Resolved
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                            Resolved

                            Address: Coastal chambers building Opp medivision ravipuram ernakulam, 682016

                            Dear sir,
                            I have applied for a new pan card in the name of shivam shah which dispatched our address in 2018. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

                            Therefore, i requesting your resend my pan card to same address and i mentioned our details below.
                            Feb 27, 2020
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 08, 2020
                            NSDL e-Governance Infrastructure Customer Care's response                             Thank you for approaching us with your query. Kindly provide the PAN / application acknowledgement / Token number or other transaction details of your query.
                            Verified Support
                            Jan 14, 2020
                            NSDL e-Governance Infrastructure Customer Care's response                             We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                            Verified Support
                            Jan 20, 2020
                            NSDL e-Governance Infrastructure Customer Care's response                             We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                            Verified Support
                            Jan 22, 2020
                            NSDL e-Governance Infrastructure Customer Care's response                             As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
                            View replies
                            I have been paying the premium for more than 2 years.
                            When I try logging into my account, it says PRAN not found in the database.
                            My details are as below:
                            Name: GORLE RAGHAVENDRA GOWRI SHANKAR
                            PRAN:[protected]
                            I have opened it through ICICI bank.

                            Please do needful

                            Thanks and Regards,
                            Raghavendra
                            Reply
                            NSDL e-Governance Infrastructure Customer Care's response, Jan 29, 2020
                            Verified Support
                            Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on 022-24993499
                            NSDL e-Governance Infrastructure Customer Care's response, Jan 31, 2020
                            Verified Support
                            This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at 022-24993499 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                              P
                              paresh mahesh gaonkar
                              Jan 4, 2020
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                              Address: [email protected], 411058

                              I have applied for correction in pan card (Acknowledgement no. [protected]).

                              Pan card no. Affps7732f
                              Name - gurudatta kamalakar savant
                              Date of birth[protected]

                              I need it urgent. As status showing that the pan application sent back to nsdl for audit by itd.

                              Check and revert back. Solve my issue as soon as possible.

                              Regards
                              Gurudatta savant
                              Feb 16, 2020
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 08, 2020
                              NSDL e-Governance Infrastructure Customer Care's response                               Dear Gurudatta,

                              Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) to update the changes requested in PAN application.
                              Verified Support
                              Jan 14, 2020
                              NSDL e-Governance Infrastructure Customer Care's response                               As per your telephonic discussion with our representative, We hope your concern is resolved now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
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                                B
                                Beenatul
                                Jan 4, 2020
                                Resolved
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                                Resolved

                                Address: 1st floor,Times Tower,Kamala Mills CompoundSenapati Bapat Marg,Lower Parel, Mumbai City, Maharashtra, 400013

                                Sir,

                                I opened an nps through bank of baroda, manjalpurbranch, vadodara, gujarat and contribute regularly. But i unable to track my contribution. While i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no.[protected] or email id. [protected]@yahoo.com

                                Beena atulkumar patel
                                Feb 10, 2020
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 06, 2020
                                NSDL e-Governance Infrastructure Customer Care's response                                 Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                                Verified Support
                                Jan 09, 2020
                                NSDL e-Governance Infrastructure Customer Care's response                                 This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                  S
                                  shubham.t
                                  Jan 4, 2020
                                  Resolved
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                                  Resolved

                                  Address: Ghaziabad, Uttar Pradesh, 201014

                                  I could not complete the registration and while attempting to log in again it says "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime."

                                  Name: shubham tiwari
                                  Acknowledgement number: 11019429
                                  Acknowledgement date:[protected]
                                  Dob: 15-02-91

                                  Please help to resolve this at earliest so that i can complete my payment and registration.

                                  Thanks
                                  Feb 8, 2020
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 06, 2020
                                  NSDL e-Governance Infrastructure Customer Care's response                                   Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                    Y
                                    Yaswanth987654321
                                    Dec 31, 2019
                                    Resolved
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                                    Resolved

                                    I have applied for a new pan card on 30 December 2019. I received acknowledgement number [protected] after payment and e-sign.

                                    I also received message like below.

                                    "thank you for using online facility for pan application.

                                    If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                    But when I tried to check my application status it shows no record found.

                                    I also got allotted pan, but when checked in income tax website it shows no record found on that number.

                                    Please help me.
                                    Feb 2, 2020
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 02, 2020
                                    NSDL e-Governance Infrastructure Customer Care's response                                     As per the telephonic discussion with our representative, your grievance has been resolved. Thanks for approaching and interacting with NSDL e-Governance. For any further clarification you may write us at [protected]@nsdl.co.in.
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                                      I
                                      Il VïsHü Il
                                      Dec 30, 2019
                                      Resolved
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                                      Resolved

                                      Address: Gautam Buddh Nagar, Uttar Pradesh

                                      Hello sir/ma'am
                                      I submitted my pan application form through e-sign and paid the amount.I got my acknowledgement number (protected) on 30 dec 2019.But when i track the status of application it shows no record found.

                                      I hope you'll fix this and share the solution with me as soon as possible.
                                      Thanks You
                                      Yours sincerely
                                      Atanu Bakshi
                                      Feb 16, 2020
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 02, 2020
                                      NSDL e-Governance Infrastructure Customer Care's response                                       Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for allotment of PAN.
                                      Verified Support
                                      Jan 07, 2020
                                      NSDL e-Governance Infrastructure Customer Care's response                                       As per your telephonic discussion with our representative, We hope your concern is addressed now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
                                      Verified Support
                                      Jan 10, 2020
                                      NSDL e-Governance Infrastructure Customer Care's response                                       Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
                                      Verified Support
                                      Jan 14, 2020
                                      NSDL e-Governance Infrastructure Customer Care's response                                       As per your telephonic discussion with our representative, We hope your concern is resolved now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
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                                        S
                                        Sudarshan Khawase
                                        Dec 30, 2019
                                        Resolved
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                                        Resolved

                                        Address: Thane, Maharashtra, 421301

                                        Sir,

                                        I had open an Atal Pension Yojana (APY) and contribute regularly. But I unable to track my contribution. So, While I trying to create IPIN or login or even forget password, system shows an error massage 'PRAN not found in database'. Please resolve the issue as early as possible.

                                        Name: Sudarshan Khawase
                                        PRAN: 50
                                        Feb 5, 2020
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jan 01, 2020
                                        NSDL e-Governance Infrastructure Customer Care's response                                         Dear Sudarshan,

                                        Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                                        View replies
                                        I applied online for my pan card with e-kyc service.I got my pan card on mail same day.But the pan card is of no use to me as it says" invalid pan card " or "pan card not exist ".help me in this matter.
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