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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 82

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S
Saibaba Dahegaonkar
from Yaval, Maharashtra
Nov 25, 2019
Resolved
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In the final step of online application for pan card, there is a text box to enter the otp. But i have not received any otp. I tried regenerating the otp but still the otp is not generated. It is not showing any error or success message also.
Due to this my application is stuck at the last step. Also i have already paid for the application. Please help.
Jan 5, 2020
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Nov 29, 2019
NSDL e-Governance Infrastructure Customer Care's response
To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
Verified Support
Dec 03, 2019
NSDL e-Governance Infrastructure Customer Care's response
We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
Verified Support
Dec 05, 2019
NSDL e-Governance Infrastructure Customer Care's response
As we have not received any feedback from your end, we hope  that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
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    P
    Puneet Babbar
    from New Delhi, Delhi
    Nov 24, 2019
    Resolved
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    Address: New Delhi, Delhi, 110027

    Dear pan card departement
    I have applied for a pan card for name correction in the name of vandana babbar which was dispatched our in octerber 2019. I could not recived the pan card because i was hospitalised and no one in my home, home was closed that time.

    Therefore i requested you to resend my pan card to the same address
    Share the whole details as below...

    Applicant name - vandana babbar
    Pan card - anbpl486f
    Pho no -[protected], [protected]
    Address - 978 four storey flats tagore garden, new delhi 110027
    Jan 1, 2020
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Nov 28, 2019
    NSDL e-Governance Infrastructure Customer Care's response
    We would like to inform you that we are unable to trace your PAN details on the basis of given information or the PAN application does not belong to NSDLe-Gov. If applied through NSDL e-Gov, please provide the 15 digit acknowledgement number to enable us to provide "further information. The other agency appointed by Income Tax Department for this purpose is UTI Infrastructure Technology and Services Ltd. having its office at Plot No. – 3, Sector 11, CBD Belapur, Navi Mumbai-400 614. Website: https://www.utiitsl.com"
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      A
      Abhijith Augustine
      from Sulya, Karnataka
      Nov 20, 2019
      Resolved
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      Resolved

      I received the mail stating " Dear Sir/Madam,

      The Income Tax Department takes pleasure in informing that the Permanent Account Number (PAN) allotted to you is:

      XXXXXXXXXX

      and the e-PAN is enclosedherewith..."

      But when I try to use it somewhere it says incorrect PAN.
      I have done e-KYC. So no need to submit physical documents right?
      And when I check the status it says "Sorry, no record found."

      Please look into this..
      Jan 6, 2020
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Nov 29, 2019
      NSDL e-Governance Infrastructure Customer Care's response
      Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
      Verified Support
      Dec 03, 2019
      NSDL e-Governance Infrastructure Customer Care's response
      We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
      Verified Support
      Dec 05, 2019
      NSDL e-Governance Infrastructure Customer Care's response
      As we have not received any feedback from your end, we hope  that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
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        S
        shakti14243444
        from Delhi, Delhi
        Nov 20, 2019
        Resolved
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        Address: 382445

        As per below details, i made pan correction application.

        As per online status of request application, refund will be provided in seven working days.

        But still no refund is received.

        Details:
        Name : rathod khumansinh parbatsinh
        Dob: 17/12/1974
        Pan number: adrpr8806r
        Token number: [protected]
        Trans ref number: rhmp[protected]
        Date:[protected]
        Amount: rs.106=90
        Jan 5, 2020
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Nov 25, 2019
        NSDL e-Governance Infrastructure Customer Care's response
        This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
        Verified Support
        Dec 03, 2019
        NSDL e-Governance Infrastructure Customer Care's response
        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
        Verified Support
        Dec 05, 2019
        NSDL e-Governance Infrastructure Customer Care's response
        We had replied to your concern on the registered email Id ([protected]@GMAIL.COM) mentioned in the application. Request you to refer to the reply sent from [protected]@nsdl.co.in for necessary action.
        Hello,

        I am unable to track the application.

        Search results says there is no such record. I submitted application through e-KYC.

        Please advise.

        Acknowledgment number:
        [protected]

        Thanks
        NSDL e-Governance Infrastructure Customer Care's response, Nov 25, 2019
        Verified Support
        As per the telephonic discussion with our representative, your grievance has been addressed. Thanks for approaching and interacting with NSDL e-Governance. For any further clarification you may write us at [email protected]
        Send my pan card home address
        Villeg: Bihuli somali hanumanganj Ramkola kushinagar utter Pradesh PIN 274305
        Please despatch my pan card at home address
        NSDL e-Governance Infrastructure Customer Care's response, Dec 3, 2019
        Verified Support
        Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [email protected]
        NSDL e-Governance Infrastructure Customer Care's response, Dec 4, 2019
        Verified Support
        We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
        NSDL e-Governance Infrastructure Customer Care's response, Dec 6, 2019
        Verified Support
        We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
        NSDL e-Governance Infrastructure Customer Care's response, Dec 10, 2019
        Verified Support
        As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
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          N
          NBP entertainment
          from Mumbai, Maharashtra
          Nov 20, 2019
          Resolved
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          Address: Gurgram,bhagwanpur,purba medinipur, Purba Medinipur, West Bengal, 721633

          Sir,

          I open an atal pension yojana (Apy) and contribute regularly through my sbi account ([protected]) on 11.10.2018. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'.
          Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

          Name: pallab routh
          Pran:[protected]
          Mobile no. [protected]
          A/c [protected]
          Date of join 11/10/2018

          Thanking you

          Pallab routh

          [protected]
          Dec 25, 2019
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Nov 21, 2019
          NSDL e-Governance Infrastructure Customer Care's response
          Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
          Verified Support
          Nov 22, 2019
          NSDL e-Governance Infrastructure Customer Care's response
          This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
          Sir i have applied for pan card in last month, online status was " your pan has been despatched through blue dart service" but now it is changed that " it is returned to nsdl" i request u to re despatched on same address and last time i dint contacted by any any one plz note my contact number [protected]
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            T
            Tejavath Ramudu
            from Hyderabad, Telangana
            Nov 19, 2019
            Resolved
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            Address: Survey No.64, Beside Next Galleria Mall, Madhapur,Hyderabad, Telangana 500081, Postmaster, Post Off

            Dear sir/madam,
            I have applied for a new pan card in the name of arepally nagamma which dispatched our address in 26-october-2019. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

            Therefore, i requesting your resend my pan card. I mentioned our details below.

            Applicant name: arepally nagamma
            Acknowledgement number: [protected]
            Date of application: 21-october-2019
            Mobile no: [protected].
            Re change my address
            Delivery address:survey no: 64 beside next galleria mall, madhapur, hi tech city hyderabad pin - 500081.
            Nov 21, 2019
            Complaint marked as Resolved 
            I am complaint about not received my pan card which is re dispatched . please resend to my address. Delivery address: Survey no: 64 Beside Next Galleria Mall, Apparel training design center, Madhapur, Hi tech city Hyderabad Pin- 500081.
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Nov 19, 2019
            Updated by Tejavath Ramudu
            I couldn’t receive the PAN Card as our home was closed when the local Post Man reached our home. Later, after couple of days we contact the Post Man regarding the post.
            Delivery address:Survey no: 64 Beside Next Galleria Mall, Madhapur, Hi tech city Hyderabad Pin- 500081.

            Verified Support
            Nov 25, 2019
            NSDL e-Governance Infrastructure Customer Care's response
            This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
            Verified Support
            Nov 29, 2019
            NSDL e-Governance Infrastructure Customer Care's response
            Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
            Verified Support
            Dec 03, 2019
            NSDL e-Governance Infrastructure Customer Care's response
            Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
            Dec 11, 2019
            Updated by Tejavath Ramudu
            Shall help me my problem.. This my number [protected]
            I m not able apy transcation statement ..moreover its showing invalid pran no...i deposited through atal bihar pension yojana pn airtel app😡
            NSDL e-Governance Infrastructure Customer Care's response, Nov 21, 2019
            Verified Support
            Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on 022-24993499
            Pan number invalid bata rha h
            NSDL e-Governance Infrastructure Customer Care's response, Dec 3, 2019
            Verified Support
            Inconvenience caused is highly regretted. Kindly DM your contact details or write us at [email protected], so that our support team will contact you and assist you in respect of your query.
            NSDL e-Governance Infrastructure Customer Care's response, Dec 4, 2019
            Verified Support
            We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
            NSDL e-Governance Infrastructure Customer Care's response, Dec 6, 2019
            Verified Support
            We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
            NSDL e-Governance Infrastructure Customer Care's response, Dec 10, 2019
            Verified Support
            As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
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              T
              theshubhamuniyal
              from Delhi, Delhi
              Nov 19, 2019
              Resolved
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              Resolved

              I still haven't received my pan card

              Address: B/104, Shree Ambika Complex, Medtiya Nagar Ph-1, Opp.Seven Square Academy, Deepak Hospital Lane, Mira Road(E), Thane, Maharashtra, 401107
              Website: tin.tin.nsdl.com/pantan/StatusTrack.html

              It's almost 1 month i've submitted my pan application for change from minor to major on 24th october 2019 but it's still not processed. From about 15 days its showing this message "your request for 'new pan card and/or change/correction in pan data' has been marked for audit by itd and sent back to nsdl for examination'". I would request nsdl pan services to look into thos matter asap....
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              S
              sudhakaran y
              from Mumbai, Maharashtra
              Nov 17, 2019
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              Address: 606 907

              நான் திருவண்ணாமலை மாவட்டத்தை சேர்ந்தவர்.நன் 17/11/2019 அன்று சென்னைக்கு செல்லும் வழில் மினாச்சி மருத்துவமனைக்கு செல்வதர்க்கு vellur வன்தேன், அந்த நேரத்தில் green colour bus ஒன்று இறுந்தது அதில் exprees என இருந்தது கேட்டதர்க்கு condecterநிருத்த முடியாது எனசொல்லினர். ஒட்டுனர் ஏருங்கள் என்று சொன்னர் ஏறிவட்டோம், பிறகு நடத்துனர் எங்களை திட்டினர். பிறகு நாங்கள் இறங்கும் இடத்திர்க்கு பதிலாக 2 இடம் தல்லி போகுவதுபோல் பயனச்சிட்டை விலைஉழர்த்தி கொடுத்தார் நாங்கள் இரங்கும் இத்திர்க்கு 60+60=120தான் ஆகும்.அவர்90+90=180என குடுத்தார் ..இதைகேட்டாள் அடிக்க வரார்.இவர்கள் மிது நடவடிக்கை எடுக்குமாறு கெட்டுக்கொள்கிறோன்.இல்லை என்ரால் நான் நேரடியாக head offess ல் complaint kuduppan.
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Sir couldn't sign in personal loan apps so please kindly solve my problem
              Hi Team,

              I am not able to login to see passbook and details of my account. A year back I opened APY account. Every month deductions happening and receiving updates on mobile as well as in email. But when I trying to login I am getting error that PRAN not found in database.

              Here is my PRAN:[protected]

              Thanks,
              Chiranjeevi Naidu
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                H
                harishhurmade
                Nov 16, 2019
                Resolved
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                Address: 14-16A, Shivkrupa Nagar, College Road, Bhuj-370001. Kutch-Gujarat, Kutch, Gujarat, 370001

                Dear sir,
                I applied for pan card on 16/11/2019 in the name krutika harish hurmade. Token number for this application is [protected].

                I paid fees using hdfc net banking that deducted from my account but acknowledgement not generated somehow. Transaction reference no.[protected].

                I do not have printed acknowledgment or the form that i can submit to nsdl with supporting documents.

                Kindly suggest how to move forward.

                Thank you,

                Krutika hurmade
                [protected]
                [protected]@gmail.com
                Dec 31, 2019
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Nov 20, 2019
                NSDL e-Governance Infrastructure Customer Care's response
                This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
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                  R
                  Raman Bhatt
                  from Delhi, Delhi
                  Nov 16, 2019
                  Resolved
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                  Resolved

                  Address: New Delhi, Delhi

                  I applied for correction in pan card using e-sign/e-kyc on 14.11.2019, i got the message with acknowledgment no. Of submitting application.
                  There was also a message that "if you have applied through e-sign/e-kyc, then there is no need forward application physically".
                  But, now on checking the status of my pan card, it shows no record found.
                  Please look into this matter, and how long it would take to track my application and getting the pan card with correct details.

                  Acknowledgement number : n-[protected]
                  Dec 30, 2019
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 21, 2019
                  NSDL e-Governance Infrastructure Customer Care's response
                  Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
                  Verified Support
                  Nov 26, 2019
                  NSDL e-Governance Infrastructure Customer Care's response
                  Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
                  Verified Support
                  Nov 28, 2019
                  NSDL e-Governance Infrastructure Customer Care's response
                  Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
                  Verified Support
                  Nov 29, 2019
                  NSDL e-Governance Infrastructure Customer Care's response
                  Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
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                    Pky50123
                    Nov 15, 2019
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                    Address: Daudpur kali mandir gali near dam, 801503

                    I am a widow w/o late hav krishna ray. My husband was in assam riffles service no-2900389 my husband died on 4-5-2014 i live in vill-daudpur, post-shahpur, dist-patna, state-bihar. Pin-801503
                    Sir my neighbors persecute me and threaten to kill me and my childrens. Whose name – muneshwar ray, ravindera ray, shaminder ray, vinodh ray, awadesh ray, avinash kumar and his wife and sons. Rakesh kumar s/o – muneshwer ray and ravi kumar s/o - krishna ray those boy teaseing and misbehaving again-again when my girl goes to study.
                    On date[protected] rakesh kumar s/o –muneshwar ray was also angry and beaten for stealing in my house at one o’clock at night whose complaint i give to the police station the village head ward prasad but there was no solution the police station arrives and does not threaten, takes the money and leaves it. About the same thing on date[protected] rakesh kumar and his all families sneaked in my house and beat with me and my childerns. I am spending my life in fear. Those people can do anything with my childerns at any time and any place. I do not want to fight the case. His femilies repeatedly to kill me and my childerns.
                    I am running my house very hard and i have to marry my girl too. No one is here to help me. Please help me sir i am helpless. Please
                    Assam Rifles customer support has been notified about the posted complaint.
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                      nikhil879
                      from Mumbai, Maharashtra
                      Nov 15, 2019
                      Resolved
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                      Address: D2-401, 7th floor, Singapore township, Annoujiguda, Pocharam, Hyderabad, Andhra Pradesh, 500088

                      Hi team,

                      I had raised pan card update request online on 25th october 2019. Ack# [protected]. Then the team asked me to send documents supporting the name change, i have sent addhar and then passpot on 4th november 2019. But until today, the nsdl call center do not have any idea about the status of my reqest. The online application status shows as "your request for 'new pan card and/or change/correction in pan data' has been marked for audit by itd and sent back to nsdl for examination'"
                      Dec 30, 2019
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 21, 2019
                      NSDL e-Governance Infrastructure Customer Care's response
                      This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                      Verified Support
                      Nov 26, 2019
                      NSDL e-Governance Infrastructure Customer Care's response
                      Inconvenience caused is highly regretted. We are following up with the concern team for earliest resolution.
                      Verified Support
                      Nov 28, 2019
                      NSDL e-Governance Infrastructure Customer Care's response
                      As per the telephonic discussion with our representative, your grievance has been resolved. Thanks for approaching and interacting with NSDL e-Governance. For any further clarification/assistance you may write us at [protected]@nsdl.co.in
                      Verified Support
                      Nov 29, 2019
                      NSDL e-Governance Infrastructure Customer Care's response
                      Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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                        shiva ranjani baidya
                        from Delhi, Delhi
                        Nov 14, 2019
                        Resolved
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                        Date of incidence:[protected]th november)

                        I opted for registering for nps through the online portal. After completing all the steps, i was taken to the payment gateway where i paid inr 1500 through by andhra bank account's online banking feature.

                        The transaction went through and money was deducted from my andhra bank account. However, nsdl website showed that payment failed. Now, the money is gone and pran is not generated.

                        Please refund the money or generate the pran. Do either one of the two.

                        Acknowledgement id that was given was 11980091. The id was given on 11th november, 2019.
                        Dec 29, 2019
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 20, 2019
                        NSDL e-Governance Infrastructure Customer Care's response
                        Dear Shiva,

                        Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                        Verified Support
                        Nov 21, 2019
                        NSDL e-Governance Infrastructure Customer Care's response
                        Dear Shiva,

                        This has reference to the query/grievance raised by you. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                          S
                          shailja kant Sharma
                          from New Delhi, Delhi
                          Nov 14, 2019
                          Resolved
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                          Resolved

                          Hi

                          My father's name was not correct in my pan card. I applied online for correction but i did not get correct pan card then i called in nsdl costume care then he said provide the gazetted officer letter to correct the father's name.
                          They don't have proper documents/instruction on nsdl site.
                          Then i come back with the gazetted officer letter then they said it is not required for this correction we need a gazette of india of applicant.
                          Then i come back after gazette of india of applicant they said it is not valid we need a specific format and gazette of india of your father.
                          But in the gazette of india, clearly maintain that by mistake father's name was wrong in pan card.

                          I am very irritate to follow the the instruction of nsdl costumer care.
                          Dec 30, 2019
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 20, 2019
                          NSDL e-Governance Infrastructure Customer Care's response
                          Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
                          Verified Support
                          Nov 26, 2019
                          NSDL e-Governance Infrastructure Customer Care's response
                          We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                          Verified Support
                          Nov 28, 2019
                          NSDL e-Governance Infrastructure Customer Care's response
                          We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                          Verified Support
                          Nov 29, 2019
                          NSDL e-Governance Infrastructure Customer Care's response
                          As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
                          what is the [protected] in email address ?
                          NSDL e-Governance Infrastructure Customer Care's response, Dec 3, 2019
                          Verified Support
                          Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [email protected]
                          NSDL e-Governance Infrastructure Customer Care's response, Dec 4, 2019
                          Verified Support
                          We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                          NSDL e-Governance Infrastructure Customer Care's response, Dec 6, 2019
                          Verified Support
                          We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                          NSDL e-Governance Infrastructure Customer Care's response, Dec 10, 2019
                          Verified Support
                          As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
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                            R
                            Ranganath Chirumamilla
                            from Hyderabad, Andhra Pradesh
                            Nov 14, 2019
                            Resolved
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                            Resolved

                            Hi

                            When trying to reset the password using otp, it says 'pran not found in database'. Please resolve the issue as early as possible and keep us posted on what exactly is happening.

                            Let us know if any other information is needed so that we can get back to you om the same.

                            Name: devineni naveehkumar
                            Pran:[protected]
                            Mobile no.[protected]
                            Email id: [protected]@gmail.com

                            Thank you.
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Dear Ranganath,

                            Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                              R
                              Rishhu
                              from Mumbai, Maharashtra
                              Nov 13, 2019
                              Resolved
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                              Resolved

                              Address: H-no 1-80 Arepally, Karimnagar, Andhra Pradesh, 505001

                              Sir my name is Tula ramya I have applied for e mudra loan today (13/11/2019) and I have applied in crazy rupee personal loan applications I have completed all formalities regarding personal information and work information and bank information but I couldn't e sign at the last of processing and one more thing I have updated my aadhar my mobile number also linked to it my mobile number [protected] my pan card number BNGPT1546Q MY AADHAR number is[protected], during e sign applications are saying contact Nsdl e governance infrastructure so kindly please solve my problem
                              Dec 24, 2019
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 21, 2019
                              NSDL e-Governance Infrastructure Customer Care's response
                              Dear Rishhu,

                              Application is done through e-Mudhra and so the applicant is requested to contact e-Mudhra for the same. As regards, Aadhaar - PAN linking, please check if the details mentioned in Aadhaar (like Name, Gender and Year of Birth) matches exactly with the details available in PAN. If not, the applicant is requested to apply for correction.
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                                R
                                Ronak Bhalsod
                                from Ahmedabad, Gujarat
                                Nov 13, 2019
                                Resolved
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                                Resolved

                                Address: Vadodara, Gujarat, vai

                                All details of mine, i filled properly in online form of changing details of pan & i checked & refilled 12 times that all things are correct, but still i am receiving message that red * is unfilled, i have been struggling to correct my pan details for withdraw pf for last 2 weeks & consistently i am facing hurdles. This is just ridiculous & this is proof that all govt. Systems are rackless...
                                Dec 30, 2019
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 21, 2019
                                NSDL e-Governance Infrastructure Customer Care's response
                                To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
                                Verified Support
                                Nov 26, 2019
                                NSDL e-Governance Infrastructure Customer Care's response
                                We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                Verified Support
                                Nov 28, 2019
                                NSDL e-Governance Infrastructure Customer Care's response
                                We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                Verified Support
                                Nov 29, 2019
                                NSDL e-Governance Infrastructure Customer Care's response
                                As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
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                                  C
                                  Current affair Funda
                                  from Mumbai, Maharashtra
                                  Nov 12, 2019
                                  Resolved
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                                  Resolved

                                  Address: Surat, Gujarat, 394601

                                  Dera sir, i am apply for pran no. But at the time of payment my payment fail. And i am try to again payment but when i log in it's show "registration against this is pending for confirmation from payment gateway. Please try after some time."
                                  Please solve this issue as soon as possible because i urgent need pran no.
                                  My accknowledgment no is[protected].
                                  Apply date is -.[protected].
                                  Dec 26, 2019
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 20, 2019
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                                  Verified Support
                                  Nov 21, 2019
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  This has reference to the query/grievance raised by you. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                    A
                                    Ajithvinaya
                                    from Delhi, Delhi
                                    Nov 11, 2019
                                    Resolved
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                                    Resolved

                                    Sir,
                                    I am ajith kumar cr, my pran card no.[protected]. I forgot my password then i entered five times wrong password, so my account has been locked. So please send me new password & unlock my account or reply me how can i unlock my account. My e-mail id - [protected]@gmail.com

                                    Thanking you,

                                    Yours faithfully,
                                    Ajith kumar cr
                                    Pran card no.[protected]
                                    E-mail id - [protected]@gmail.com
                                    Dec 25, 2019
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 20, 2019
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Dear Ajith,

                                    Request you to please raise an enquiry at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                                    Verified Support
                                    Nov 21, 2019
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Dear Ajith,

                                    This has reference to the query/grievance raised by you. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
                                    I have not yet received my PAN card but the courier tracking service is showing that the PAN card has been delivered to some other unknown person.
                                    I am attaching here the blue dart tracking number and screenshot.
                                    my mob is [protected]
                                    [protected]
                                    PAN application [protected]
                                    NSDL e-Governance Infrastructure Customer Care's response, Dec 3, 2019
                                    Verified Support
                                    This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
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                                      M
                                      Mohit Reigns
                                      from Aurangabad, Bihar
                                      Nov 11, 2019
                                      Resolved
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                                      Resolved

                                      Address: rajendra nagar road no 12 rose public high school, Patna, Bihar, 800016

                                      Sir/madam,

                                      I have applied for new pan card on 11th november 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                                      "thank you for using online facility for pan application.

                                      If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                      But when i checked my application status today, it was shown "sorry, no record found."

                                      Please check my application
                                      Jan 2, 2020
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 19, 2019
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
                                      Verified Support
                                      Nov 26, 2019
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                      Verified Support
                                      Nov 28, 2019
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                      Verified Support
                                      Nov 29, 2019
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
                                      Helpful
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