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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 82

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S
sudhakaran y
from Mumbai, Maharashtra
Nov 17, 2019
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Address: 606 907

நான் திருவண்ணாமலை மாவட்டத்தை சேர்ந்தவர்.நன் 17/11/2019 அன்று சென்னைக்கு செல்லும் வழில் மினாச்சி மருத்துவமனைக்கு செல்வதர்க்கு vellur வன்தேன், அந்த நேரத்தில் green colour bus ஒன்று இறுந்தது அதில் exprees என இருந்தது கேட்டதர்க்கு condecterநிருத்த முடியாது எனசொல்லினர். ஒட்டுனர் ஏருங்கள் என்று சொன்னர் ஏறிவட்டோம், பிறகு நடத்துனர் எங்களை திட்டினர். பிறகு நாங்கள் இறங்கும் இடத்திர்க்கு பதிலாக 2 இடம் தல்லி போகுவதுபோல் பயனச்சிட்டை விலைஉழர்த்தி கொடுத்தார் நாங்கள் இரங்கும் இத்திர்க்கு 60+60=120தான் ஆகும்.அவர்90+90=180என குடுத்தார் ..இதைகேட்டாள் அடிக்க வரார்.இவர்கள் மிது நடவடிக்கை எடுக்குமாறு கெட்டுக்கொள்கிறோன்.இல்லை என்ரால் நான் நேரடியாக head offess ல் complaint kuduppan.
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Sir couldn't sign in personal loan apps so please kindly solve my problem
Hi Team,

I am not able to login to see passbook and details of my account. A year back I opened APY account. Every month deductions happening and receiving updates on mobile as well as in email. But when I trying to login I am getting error that PRAN not found in database.

Here is my PRAN:[protected]

Thanks,
Chiranjeevi Naidu
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    harishhurmade
    Nov 16, 2019
    Resolved
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    Address: 14-16A, Shivkrupa Nagar, College Road, Bhuj-370001. Kutch-Gujarat, Kutch, Gujarat, 370001

    Dear sir,
    I applied for pan card on 16/11/2019 in the name krutika harish hurmade. Token number for this application is [protected].

    I paid fees using hdfc net banking that deducted from my account but acknowledgement not generated somehow. Transaction reference no.[protected].

    I do not have printed acknowledgment or the form that i can submit to nsdl with supporting documents.

    Kindly suggest how to move forward.

    Thank you,

    Krutika hurmade
    [protected]
    [protected]@gmail.com
    Dec 31, 2019
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Nov 20, 2019
    NSDL e-Governance Infrastructure Customer Care's response
    This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
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      R
      Raman Bhatt
      from Delhi, Delhi
      Nov 16, 2019
      Resolved
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      Address: New Delhi, Delhi

      I applied for correction in pan card using e-sign/e-kyc on 14.11.2019, i got the message with acknowledgment no. Of submitting application.
      There was also a message that "if you have applied through e-sign/e-kyc, then there is no need forward application physically".
      But, now on checking the status of my pan card, it shows no record found.
      Please look into this matter, and how long it would take to track my application and getting the pan card with correct details.

      Acknowledgement number : n-[protected]
      Dec 30, 2019
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Nov 21, 2019
      NSDL e-Governance Infrastructure Customer Care's response
      Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
      Verified Support
      Nov 26, 2019
      NSDL e-Governance Infrastructure Customer Care's response
      Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
      Verified Support
      Nov 28, 2019
      NSDL e-Governance Infrastructure Customer Care's response
      Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
      Verified Support
      Nov 29, 2019
      NSDL e-Governance Infrastructure Customer Care's response
      Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
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        P
        Pky50123
        Nov 15, 2019
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        Address: Daudpur kali mandir gali near dam, 801503

        I am a widow w/o late hav krishna ray. My husband was in assam riffles service no-2900389 my husband died on 4-5-2014 i live in vill-daudpur, post-shahpur, dist-patna, state-bihar. Pin-801503
        Sir my neighbors persecute me and threaten to kill me and my childrens. Whose name – muneshwar ray, ravindera ray, shaminder ray, vinodh ray, awadesh ray, avinash kumar and his wife and sons. Rakesh kumar s/o – muneshwer ray and ravi kumar s/o - krishna ray those boy teaseing and misbehaving again-again when my girl goes to study.
        On date[protected] rakesh kumar s/o –muneshwar ray was also angry and beaten for stealing in my house at one o’clock at night whose complaint i give to the police station the village head ward prasad but there was no solution the police station arrives and does not threaten, takes the money and leaves it. About the same thing on date[protected] rakesh kumar and his all families sneaked in my house and beat with me and my childerns. I am spending my life in fear. Those people can do anything with my childerns at any time and any place. I do not want to fight the case. His femilies repeatedly to kill me and my childerns.
        I am running my house very hard and i have to marry my girl too. No one is here to help me. Please help me sir i am helpless. Please
        +1 photos
        Assam Rifles customer support has been notified about the posted complaint.
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          nikhil879
          from Mumbai, Maharashtra
          Nov 15, 2019
          Resolved
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          Address: D2-401, 7th floor, Singapore township, Annoujiguda, Pocharam, Hyderabad, Andhra Pradesh, 500088

          Hi team,

          I had raised pan card update request online on 25th october 2019. Ack# [protected]. Then the team asked me to send documents supporting the name change, i have sent addhar and then passpot on 4th november 2019. But until today, the nsdl call center do not have any idea about the status of my reqest. The online application status shows as "your request for 'new pan card and/or change/correction in pan data' has been marked for audit by itd and sent back to nsdl for examination'"
          Dec 30, 2019
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Nov 21, 2019
          NSDL e-Governance Infrastructure Customer Care's response
          This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
          Verified Support
          Nov 26, 2019
          NSDL e-Governance Infrastructure Customer Care's response
          Inconvenience caused is highly regretted. We are following up with the concern team for earliest resolution.
          Verified Support
          Nov 28, 2019
          NSDL e-Governance Infrastructure Customer Care's response
          As per the telephonic discussion with our representative, your grievance has been resolved. Thanks for approaching and interacting with NSDL e-Governance. For any further clarification/assistance you may write us at [protected]@nsdl.co.in
          Verified Support
          Nov 29, 2019
          NSDL e-Governance Infrastructure Customer Care's response
          Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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            S
            shiva ranjani baidya
            from Delhi, Delhi
            Nov 14, 2019
            Resolved
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            Date of incidence:[protected]th november)

            I opted for registering for nps through the online portal. After completing all the steps, i was taken to the payment gateway where i paid inr 1500 through by andhra bank account's online banking feature.

            The transaction went through and money was deducted from my andhra bank account. However, nsdl website showed that payment failed. Now, the money is gone and pran is not generated.

            Please refund the money or generate the pran. Do either one of the two.

            Acknowledgement id that was given was 11980091. The id was given on 11th november, 2019.
            Dec 29, 2019
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Nov 20, 2019
            NSDL e-Governance Infrastructure Customer Care's response
            Dear Shiva,

            Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
            Verified Support
            Nov 21, 2019
            NSDL e-Governance Infrastructure Customer Care's response
            Dear Shiva,

            This has reference to the query/grievance raised by you. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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              S
              shailja kant Sharma
              from New Delhi, Delhi
              Nov 14, 2019
              Resolved
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              Hi

              My father's name was not correct in my pan card. I applied online for correction but i did not get correct pan card then i called in nsdl costume care then he said provide the gazetted officer letter to correct the father's name.
              They don't have proper documents/instruction on nsdl site.
              Then i come back with the gazetted officer letter then they said it is not required for this correction we need a gazette of india of applicant.
              Then i come back after gazette of india of applicant they said it is not valid we need a specific format and gazette of india of your father.
              But in the gazette of india, clearly maintain that by mistake father's name was wrong in pan card.

              I am very irritate to follow the the instruction of nsdl costumer care.
              Dec 30, 2019
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Nov 20, 2019
              NSDL e-Governance Infrastructure Customer Care's response
              Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
              Verified Support
              Nov 26, 2019
              NSDL e-Governance Infrastructure Customer Care's response
              We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
              Verified Support
              Nov 28, 2019
              NSDL e-Governance Infrastructure Customer Care's response
              We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
              Verified Support
              Nov 29, 2019
              NSDL e-Governance Infrastructure Customer Care's response
              As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
              what is the [protected] in email address ?
              NSDL e-Governance Infrastructure Customer Care's response, Dec 3, 2019
              Verified Support
              Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [email protected]
              NSDL e-Governance Infrastructure Customer Care's response, Dec 4, 2019
              Verified Support
              We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
              NSDL e-Governance Infrastructure Customer Care's response, Dec 6, 2019
              Verified Support
              We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
              NSDL e-Governance Infrastructure Customer Care's response, Dec 10, 2019
              Verified Support
              As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
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                R
                Ranganath Chirumamilla
                from Hyderabad, Andhra Pradesh
                Nov 14, 2019
                Resolved
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                Hi

                When trying to reset the password using otp, it says 'pran not found in database'. Please resolve the issue as early as possible and keep us posted on what exactly is happening.

                Let us know if any other information is needed so that we can get back to you om the same.

                Name: devineni naveehkumar
                Pran:[protected]
                Mobile no.[protected]
                Email id: [protected]@gmail.com

                Thank you.
                +2 photos
                Aug 6, 2021
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Dear Ranganath,

                Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                  R
                  Rishhu
                  from Mumbai, Maharashtra
                  Nov 13, 2019
                  Resolved
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                  Address: H-no 1-80 Arepally, Karimnagar, Andhra Pradesh, 505001

                  Sir my name is Tula ramya I have applied for e mudra loan today (13/11/2019) and I have applied in crazy rupee personal loan applications I have completed all formalities regarding personal information and work information and bank information but I couldn't e sign at the last of processing and one more thing I have updated my aadhar my mobile number also linked to it my mobile number [protected] my pan card number BNGPT1546Q MY AADHAR number is[protected], during e sign applications are saying contact Nsdl e governance infrastructure so kindly please solve my problem
                  Dec 24, 2019
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 21, 2019
                  NSDL e-Governance Infrastructure Customer Care's response
                  Dear Rishhu,

                  Application is done through e-Mudhra and so the applicant is requested to contact e-Mudhra for the same. As regards, Aadhaar - PAN linking, please check if the details mentioned in Aadhaar (like Name, Gender and Year of Birth) matches exactly with the details available in PAN. If not, the applicant is requested to apply for correction.
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                    Ronak Bhalsod
                    from Ahmedabad, Gujarat
                    Nov 13, 2019
                    Resolved
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                    Address: Vadodara, Gujarat, vai

                    All details of mine, i filled properly in online form of changing details of pan & i checked & refilled 12 times that all things are correct, but still i am receiving message that red * is unfilled, i have been struggling to correct my pan details for withdraw pf for last 2 weeks & consistently i am facing hurdles. This is just ridiculous & this is proof that all govt. Systems are rackless...
                    Dec 30, 2019
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 21, 2019
                    NSDL e-Governance Infrastructure Customer Care's response
                    To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
                    Verified Support
                    Nov 26, 2019
                    NSDL e-Governance Infrastructure Customer Care's response
                    We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                    Verified Support
                    Nov 28, 2019
                    NSDL e-Governance Infrastructure Customer Care's response
                    We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                    Verified Support
                    Nov 29, 2019
                    NSDL e-Governance Infrastructure Customer Care's response
                    As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
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                      Current affair Funda
                      from Mumbai, Maharashtra
                      Nov 12, 2019
                      Resolved
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                      Resolved

                      Address: Surat, Gujarat, 394601

                      Dera sir, i am apply for pran no. But at the time of payment my payment fail. And i am try to again payment but when i log in it's show "registration against this is pending for confirmation from payment gateway. Please try after some time."
                      Please solve this issue as soon as possible because i urgent need pran no.
                      My accknowledgment no is[protected].
                      Apply date is -.[protected].
                      +1 photos
                      Dec 26, 2019
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 20, 2019
                      NSDL e-Governance Infrastructure Customer Care's response
                      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                      Verified Support
                      Nov 21, 2019
                      NSDL e-Governance Infrastructure Customer Care's response
                      This has reference to the query/grievance raised by you. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                        Ajithvinaya
                        from Delhi, Delhi
                        Nov 11, 2019
                        Resolved
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                        Resolved

                        Sir,
                        I am ajith kumar cr, my pran card no.[protected]. I forgot my password then i entered five times wrong password, so my account has been locked. So please send me new password & unlock my account or reply me how can i unlock my account. My e-mail id - [protected]@gmail.com

                        Thanking you,

                        Yours faithfully,
                        Ajith kumar cr
                        Pran card no.[protected]
                        E-mail id - [protected]@gmail.com
                        Dec 25, 2019
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 20, 2019
                        NSDL e-Governance Infrastructure Customer Care's response
                        Dear Ajith,

                        Request you to please raise an enquiry at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                        Verified Support
                        Nov 21, 2019
                        NSDL e-Governance Infrastructure Customer Care's response
                        Dear Ajith,

                        This has reference to the query/grievance raised by you. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
                        I have not yet received my PAN card but the courier tracking service is showing that the PAN card has been delivered to some other unknown person.
                        I am attaching here the blue dart tracking number and screenshot.
                        my mob is [protected]
                        [protected]
                        PAN application [protected]

                        to unblock my pran account and to reset password - Comment #3583681 - Image #0
                        NSDL e-Governance Infrastructure Customer Care's response, Dec 3, 2019
                        Verified Support
                        This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
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                          Mohit Reigns
                          from Aurangabad, Bihar
                          Nov 11, 2019
                          Resolved
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                          Resolved

                          Address: rajendra nagar road no 12 rose public high school, Patna, Bihar, 800016

                          Sir/madam,

                          I have applied for new pan card on 11th november 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                          "thank you for using online facility for pan application.

                          If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                          But when i checked my application status today, it was shown "sorry, no record found."

                          Please check my application
                          Jan 2, 2020
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 19, 2019
                          NSDL e-Governance Infrastructure Customer Care's response
                          Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
                          Verified Support
                          Nov 26, 2019
                          NSDL e-Governance Infrastructure Customer Care's response
                          We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                          Verified Support
                          Nov 28, 2019
                          NSDL e-Governance Infrastructure Customer Care's response
                          We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                          Verified Support
                          Nov 29, 2019
                          NSDL e-Governance Infrastructure Customer Care's response
                          As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
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                            Pooja Kukreti
                            from Mumbai, Maharashtra
                            Nov 10, 2019
                            Resolved
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                            Resolved

                            Address: 7-3-111, skp market, Monda market, hissam gunj road, secunderabad., Hyderabad, Andhra Pradesh, 500003

                            I applied for my pan correction through nsdl website using ekyc on 24 October 2019. To do payment I opted for paytm payment mode, the transaction of Rs. 106.90 was failed and displayed that my money will be refunded back. Again (second time) I tried after 5 mins using the paytm payment mode, again there was failure in payment and my 106.90 rs balance deducted. The third time I tried using my debit card and again the transaction of 106.90 rs failed. The total amount of money deducted was
                            Rs. 320.70 and I have not yet received my refund back. Kindly find my transaction number from the photo attached below and refund my amount as soon as possible.

                            My token no. is - [protected]
                            My email id - [protected]@gmail.com
                            Date of birth - 31/10/1996
                            Name - KUKRETI POOJA
                            My paytm no. - [protected]
                            Dec 29, 2019
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Nov 10, 2019
                            Updated by Pooja Kukreti
                            Here are the two transaction numbers of my paytm payment. And 1 transaction number of debit card payment.

                            Verified Support
                            Nov 15, 2019
                            NSDL e-Governance Infrastructure Customer Care's response
                            This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                            Verified Support
                            Nov 21, 2019
                            NSDL e-Governance Infrastructure Customer Care's response
                            Inconvenience caused is highly regretted. We are following up with the concern team for earliest resolution.
                            Verified Support
                            Nov 27, 2019
                            NSDL e-Governance Infrastructure Customer Care's response
                            Inconvenience caused is highly regretted. We are following up with the concern team for earliest resolution.
                            Verified Support
                            Nov 28, 2019
                            NSDL e-Governance Infrastructure Customer Care's response
                            Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
                            I applied for pan card on nsdl site twice.. But failed due to failure request of e-KYC signature.. I paid the cash through paytm upi...
                            My token number [protected](1st try)
                            And 2nd try [protected]
                            ... I didn't get both payments.. Once please check and let me know
                            NSDL e-Governance Infrastructure Customer Care's response, Nov 21, 2019
                            Verified Support
                            To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
                            NSDL e-Governance Infrastructure Customer Care's response, Nov 26, 2019
                            Verified Support
                            We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                            NSDL e-Governance Infrastructure Customer Care's response, Nov 28, 2019
                            Verified Support
                            We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                            NSDL e-Governance Infrastructure Customer Care's response, Nov 29, 2019
                            Verified Support
                            As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
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                              psharmap
                              from Chennai, Tamil Nadu
                              Nov 7, 2019
                              Resolved
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                              Resolved

                              Address: #2207 SHRI NAGAR COLONY JAGADHRI NEAR BUS STAND OPT. SBI BANK, 135003

                              Dear sir,
                              I have applied for a new pan card in the name of manju bala which dispatched our address in october 2019. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

                              Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

                              Applicant name: manju bala
                              Acknowledgement number: [[protected]]
                              Date of application: 11-october-2019
                              Mobile no: [[protected]]
                              Dec 31, 2019
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 21, 2019
                              NSDL e-Governance Infrastructure Customer Care's response
                              This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                              Verified Support
                              Nov 26, 2019
                              NSDL e-Governance Infrastructure Customer Care's response
                              Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
                              Verified Support
                              Nov 28, 2019
                              NSDL e-Governance Infrastructure Customer Care's response
                              Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
                              Verified Support
                              Nov 29, 2019
                              NSDL e-Governance Infrastructure Customer Care's response
                              As per the telephonic discussion with our representative, your grievance has been addressed. Thanks for approaching and interacting with NSDL e-Governance. For any further clarification you may write us at [protected]@nsdl.co.in
                              Dear sir

                              respected sir my application num: [protected] my pan card was rejected but my amount was not refund so i am reqest to you plz refund my pan amount...
                              Khushbu D. shah's reply, Nov 7, 2019
                              Dear sir

                              respected sir my application num: 881033138801034 my pan card was rejected but my amount was not refund so i am reqest to you plz refund my pan amount...
                              NSDL e-Governance Infrastructure Customer Care's response, Dec 3, 2019
                              Verified Support
                              This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                              NSDL e-Governance Infrastructure Customer Care's response, Dec 4, 2019
                              Verified Support
                              As per your telephonic discussion with our representative, We hope your concern is resolved now, but if it is still persist, then kindly write us at [email protected]
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                                Xan '
                                from Noida, Uttar Pradesh
                                Nov 7, 2019
                                Resolved
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                                Resolved

                                Address: Patna, Bihar, 801104

                                I recieved my pan allotment sms on 5th of november on my provided contact number and i've downloaded my epan but when i try to register on incometaxefilling website it says 'no record found for given pan', same with digilocker or other services using pan as kyc.

                                My pan number is jbgpk8075r

                                And acknowledgement number is
                                [protected]
                                +2 photos
                                Dec 23, 2019
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 14, 2019
                                NSDL e-Governance Infrastructure Customer Care's response
                                This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                                Verified Support
                                Nov 19, 2019
                                NSDL e-Governance Infrastructure Customer Care's response
                                Inconvenience caused is highly regretted. We are following up with the concern team for earliest resolution.
                                Hi

                                When trying to reset the password using OTP, it says 'PRAN not found in database'. Please resolve the issue as early as possible.

                                Name: DEVINENI NAVEEHKUMAR
                                PRAN:[protected]
                                Mobile No.[protected]
                                email id: [protected]@gmail.com

                                Thank you

                                pan not active yet - Comment #3582497 - Image #0
                                pan not active yet - Comment #3582497 - Image #1
                                NSDL e-Governance Infrastructure Customer Care's response, Nov 19, 2019
                                Verified Support
                                Dear Ranganath,

                                Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on 022-24993499
                                I applied my pancard through kyc and i paid the fee but it got cancelled because of aadhaar verification.It got cancelled twice but i didnt get refund for the two transactions.i got a notification that it would be refunded in 7 days bt i didnt get refund till now.it has been already more than 10 days.
                                NSDL e-Governance Infrastructure Customer Care's response, Nov 21, 2019
                                Verified Support
                                To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
                                NSDL e-Governance Infrastructure Customer Care's response, Nov 26, 2019
                                Verified Support
                                We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                                NSDL e-Governance Infrastructure Customer Care's response, Nov 28, 2019
                                Verified Support
                                We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                                NSDL e-Governance Infrastructure Customer Care's response, Nov 29, 2019
                                Verified Support
                                As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
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                                  Ranjhini
                                  from Hyderabad, Telangana
                                  Nov 6, 2019
                                  Resolved
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                                  Resolved

                                  Address: Flat No.301, Panchavati Apartments, Jagruti Layout, Hyderabad, Andhra Pradesh, 500084

                                  Dear team,

                                  I am trying to login to my nps account ref no.[protected] since yesterday. Initially i thought i would have forgotten the password and reset the password also but even after resetting i am unable to log in. I wanted to check the contribution details and fund value. Could you please fix the issue.

                                  All my contact details are valid and i am receiving the otp but i am not able to log in.

                                  Thanks & regards
                                  Shriranjhini
                                  Jan 2, 2020
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 08, 2019
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Dear Shriranjhini,

                                  Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                                  Verified Support
                                  Nov 13, 2019
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Dear Shriranjhini,

                                  This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                    preetham_037
                                    from Delhi, Delhi
                                    Nov 5, 2019
                                    Resolved
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                                    Resolved

                                    Website: nsdl.co.in

                                    I applied for the pan card and paid the fees through my paytm wallet, but the e-kyc failed due to which it displayed the following message :
                                    Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
                                    Please refund my money. Details are given below:
                                    Token no. [protected]
                                    Dob: 20/05/2000
                                    Name: preetham n kumar
                                    E mail: preetham.[protected]@gmail.com
                                    +1 photos
                                    Nov 24, 2019
                                    Complaint marked as Resolved 
                                    Amount has been refunded. Complaint resolved.
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 21, 2019
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
                                    Nov 24, 2019
                                    Updated by preetham_037
                                    Amount refunded. Complaint resolved
                                    Verified Support
                                    Nov 26, 2019
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                    Verified Support
                                    Nov 28, 2019
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                    Verified Support
                                    Nov 29, 2019
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
                                    I applied for the pan card and paid the fees through my paytm wallet, but the e-kyc failed due to which it displayed the following message :
                                    Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
                                    Please refund my money. Details are given below:
                                    Token no. [protected]
                                    Dob: 04/08/1977
                                    Name: Champa Devi
                                    E mail: [protected]@gmail.com

                                    e-kyc failed, pan card application fees not refunded yet - Comment #3780139 - Image #0
                                    1 have applied for the pan card twice and I have paid the fees twice through my upi id, but the e-kyc failed due to which it displayed the following message :
                                    Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
                                    Please refund my money. Details are given below:
                                    Token no. [protected]
                                    Dob: 20/09/2003
                                    Name: Ananya Pandey
                                    E mail: [protected]@gmail.com

                                    e-kyc failed, pan card application fees not refunded yet - Comment #3896438 - Image #0
                                    e-kyc failed, pan card application fees not refunded yet - Comment #3896438 - Image #1
                                    applied for the pan card and paid the fees through my paytm wallet, but the e-kyc failed due to which it displayed the following message :
                                    Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
                                    Please refund my money. Details are given below:
                                    Token no. [[protected]]
                                    Dob: 01/01/1994
                                    Name: ramkishor saini
                                    E mail: [protected]@gmail.com

                                    e-kyc failed, pan card application fees not refunded yet - Comment #4036023 - Image #0
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                                      rahulggg13579
                                      from Bikaner, Rajasthan
                                      Nov 4, 2019
                                      Resolved
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                                      Resolved

                                      I applied for pan card through e-kyc/e-sign in system which did not require any necessity to send physical document.
                                      After applying for pan card through this system i received the acknowledgement number on my email but after some days when i was checking my pan card status online it showed 'no record found' and it continued to showing this.
                                      What should i do.
                                      I urgently require my pan card.
                                      Please reply to my query.
                                      Dec 30, 2019
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 21, 2019
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
                                      Verified Support
                                      Nov 26, 2019
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                      Verified Support
                                      Nov 28, 2019
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                      Verified Support
                                      Nov 29, 2019
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
                                      Dear sir,
                                      respectfully, i am ARUN KUMAR BEHERA apply for pan on date 03/04/2019 . my allotted Pan no is - ELPPB7971T, but i couldn't receive my pan physically.
                                      so please solve my problem as soon as possible.
                                      yours faithfully

                                      ARUN KUMAR BEHERA.
                                      DATE-30/10/2019
                                      address-
                                      at - Jharbeda
                                      po- Narendra
                                      via- Bonaigarh
                                      dist- Sundergarh
                                      NSDL e-Governance Infrastructure Customer Care's response, Dec 3, 2019
                                      Verified Support
                                      We would like to inform you that we are unable to trace your PAN details on the basis of given information or the PAN application does not belong to NSDLe-Gov. If applied through NSDL e-Gov, please provide the 15 digit acknowledgement number to enable us to provide "further information. The other agency appointed by Income Tax Department for this purpose is UTI Infrastructure Technology and Services Ltd. having its office at Plot No. – 3, Sector 11, CBD Belapur, Navi Mumbai-400 614. Website: https://www.utiitsl.com"
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                                        rounak pandey
                                        from Rusera, Bihar
                                        Nov 2, 2019
                                        Resolved
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                                        Resolved

                                        Address: NTRT108, KYMORE, Katni, Madhya Pradesh, 483880

                                        Dear sir,
                                        Myself bimal kumar pandey i have applied online pancard correction detail but it's too long my pancard couldn't received so i confirm it by nsdl but they were saying u have to go nearest itr department so i go there but they were saying from myside there is no citizenship update take place so once again i m confirm from nsdl customer services but they were always saying that ur citizenship update take place from nearest itr department. So it's too long approx 6 month uptill now i couldn't get my pancard so kindly help me sir from coming out from this. My pancard acknowledgement no.[protected].
                                        Dec 7, 2019
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Nov 05, 2019
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        As per the telephonic discussion with our representative, your grievance has been addressed. Thanks for approaching and interacting with NSDL e-Governance. For any further clarification you may write us at [protected]@nsdl.co.in.
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