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NSDL e-Governance Infrastructure Complaints & Reviews

www.nsdl.co.in

3.5

Updated: Jun 26, 2025

Complaints 5308

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3580

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1728

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For track record of my pan card

Payment made but cancelled and refund not initiated

EKYC failed for PAN update

Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN 1102****15

I m not able to open account in eNPS

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Error pran not found in database

Failure of the e-kyc

e-sign/ekyc applied pan application status shows no record found

Pan card fee not refunded

new pan card apply - we are unable proceed your online pan application due to following reason

Your application is under process at tin facilitation center. Kindly call 044 - 28142845/46/47/48/49 for further processing of your application

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Money deducted from the bank but the transaction failed

My saved registration form is not available to edit for completing registration

NSDL e-Governance Infrastructure reviews & complaints page 9

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I have applied for duplicate pan card through nsdl website after some days i received a mail that (With regard to verification of your abovementioned application and PAN application documents, we would like to inform you that the documents received on March 16, 2023, are found to be in order during preliminary verification.) But still it is showing that your application is under process. Pls dispatch asap....

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On first login, getting unauthorized user when trying to reset the IPIN....

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I have been using my PRAN account for 3 years. But now i am unable to login. Keep getting the error "PRAN not found in database".

I have already added a grievance at https://npscra.nsdl.co.in/Log-your-grievance.php Token No. is 11054126

Please help....

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Address: TOWN-SARTHEBARI, Ward no -4, DIST-BARPETA,pin-781307

Dear sir,
it is for your information that i am an inhabitant of Town-Sarthebari, Dist -Barpeta State- Assam, pin-781307.I would like to draw your notice that in our area one Tractor is illegally riding in public road.This tractor have no Registration Certificate, No fitness certificate, No insurance and have not been pay government tax for three years.But the owner of this vehicle is fearlessly riding this vehicle in a public road.As...

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I have applied for PAN card corrections and made payment of Rs.71.90 through Paytm during the application process but after the payment it did not process through.
I have tried to continue the application process with the token number and e-KYC verification, it went to OTP verification, but I am not getting OTP on my mobile number nor registered e-mail ID.
Please look into this.

Token number: [protected]...

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I had applied for e-PAN on 28/02/2023 and had received my PAN on the same day. I checked if its valid through the e-Filling portal of the income tax dept. and it says that 'PAN is Active and details are as per PAN.' However, when i use my PAN number for bank purposes, it displays the message that the PAN is invalid. My acknowledgement number is- [protected]....

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I was in the process of registering for nps account. I updated my details and uploaded the required documents. Then i tried to make payment but got stuck at payment gateway. Now i am trying to login using my acknowledgement id and date, but i am getting following error from last 4 days.

"registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime."
br...

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HI team,
Unable to receive OTP on aadhaar linked phone number while submitting nomination for my DEMAT account.

This is the transaction details
NSDL DATABASE MANAGEMENT LIMITED
Transaction ID
6151320027022023143443929
Date & Time
[protected]T14:35:40
Nomination request reference number: 626019

I tried reaching out to NSDL customer care number but was told to contact...

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I have applied for pan card online with option e-kyc authentication through aadhaar. The details were submitted successfully and the payment was also made through net-banking on 10.11.2018. But i haven't received the otp at last verification step.
Please suggest what should i do as payment already deducted to my account.

token no.- [protected]
email - [protected]@gmail.com
mobile no. - [protected]...

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Acknowledgement No. [protected]

Here with we bring to your kind notice that we had applied for a new PAN Card in the name of “Zahida”, from Delhi, pin code 110053, which was dispatched to our correspondence address in February 2023. But we didn’t receive the PAN Card as nobody came to our address and I didn't have any call in fact. But it is showing 'Returned to NSDL on 11th Feb 2023 on the website.

Kindly...

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We refer to our PAN application vide acknowledgment number [protected]. Walton SPL Holdings V LLC ('the Applicant') had filed a PAN application (in Form 49AA) on 4 October 2022 which is yet to be processed.

On tracking the PAN application status, NSDL has informed that as per Income-tax record, a PAN has already been issued to the Applicant previously and hence, the attached PAN application is on hold and Marked for Core...

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Address: Mumbai

We refer to a PAN application (in Form 49AA) vide acknowledgment number [protected] filed on 6 February 2023 for a foreign company viz., APAC Company XXIX Limited ('the Applicant') which is yet to be processed. We have attached herewith the PAN application acknowledgement.

On tracking the PAN application status, NSDL has informed that as per Income-tax record, a PAN has already been issued to the Applicant previously and...

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Respected sir/mam
I have applied for the pan card using ekyc. I got my deatils on my email that my pan card is issued but while searching. It shows no record found....

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Address: enps.nsdl.com

Website: enps.nsdl.com

My acknowledge no. 11543964 receipt date 15.02.23.
I am not able to proceed further & comment mentioned is as below
The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #...

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Dear Sir/Madam,

I applied for PAN card on NSDL portal, token number : [protected] and also paid the payment of Rs: 106.90. After the payment is complete, suddenly a window appear like this "Your request cannot be processed. Please try after some time using returing user option in Login page". so I need all the money. I attached my paytm receipt with this...

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I applied for PAN card on NSDL portal, token number : [protected] and also paid the payment of Rs: 106.90. After the payment is complete, suddenly a window appear like this "Your request cannot be processed. Please try after some time using returing user option in Login page". so I need all the money. I attached my paytm receipt with this...

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Address: NSDL

Please help me to get my refund amount, I was apply for Pan card, after done my payment got error page, and not able to done KYC....

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The Permanent Retirement Account Number (PRAN) allotted but i am getting no pran number found in database cant login

Acknowledgment Number[protected]...

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My OTP din't generate...

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The Permanent Retirement Account Number (PRAN) allotted but i am getting no pran number found in database cant login

Acknowledgment Number 11545015

contact : [protected]...

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