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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jun 20, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 9

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C
COMPLAINT TEAM
Sep 18, 2023
Sep 20, 2023
This thread was updated on Sep 20, 2023
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Hi Team,
I made a transaction of Rs 50 for Reprint of pan card but the amount got debited either no any reference no generated for tracking the details. So please look the matter ASAP.
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

Team Protean!
#BuildingForBillions
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    COMPLAINT TEAM
    Sep 18, 2023
    Sep 20, 2023
    This thread was updated on Sep 20, 2023
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    Hi Team,
    I made a transaction of rs 50 for reprint for pan card on 02/09/2023.But the transaction got failure and amount debited either no confirmation for any reference no. So please look the matter and refund money ASAP.
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

    Team Protean!
    #BuildingForBillions
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      Sayan_Dgp
      Sep 16, 2023
      Sep 20, 2023
      This thread was updated on Sep 20, 2023
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      Dear Sir,

      I am a member of NSDL APY .
      My monthly contribution is of Rs.376.
      But I AM UNABLE TO CHECK MY ACCOUNT.
      MY PRAN NUMBER IS SHOWING INVALID/NOT FOUND IN DATABASE.

      KINDLY DO THE NEEDFUL SO THAT I CAN VIEW THE ACCOUNT.

      Thanks,
      Sayan Mukherjee
      (PRAN[protected]
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Thank you for reaching out to us. We're happy to assist. Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php. You may also visit our Chatbot ""KYNA"" available on our website www.npscra.nsdl.co.in.
      - Team Protean
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        D
        durgasdv
        Sep 14, 2023
        Sep 18, 2023
        This thread was updated on Sep 18, 2023
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        Resolved

        Address: Hyderabad

        Hi Team,

        I applied a PAN card for my firm . I need PAN card number urgently to further process the GST and all. When I check the status it seems like require supporting documents. I submitted the all documents online and sent the required documents over speed post also. but still Pan Number not generated. Could you please help me in that.

        Details status in pan poratls is :: "We have not yet received the supporting documents with respect to your PAN application. Kindly submit the requisite documents to Protean to enable us to process your PAN application at the earliest. For further details, please read the guidelines and instructions or contact TIN Call Center at[protected]"

        Thanks & Regards
        Mani Kanta P
        Sep 19, 2023
        Complaint marked as Resolved 
        Thank you team for quick help
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        We request you to refer our response sent from the email ID [protected]@proteantech.in for your reference.
        -Team Protean
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          Ivin-fx
          Sep 10, 2023
          Sep 11, 2023
          This thread was updated on Sep 11, 2023
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          Hello,
          I applied for pan card through e-kyc method and have done the requested payment of 106.9 rs which has been deducted from my account ( Through Google Pay UPI ). After returning to site, it showed that the session expired and now i have to refill all the details and redo the payment as your site does not save the draft even after clicking on the save icon.
          Please refund this amount in my bank account:
          Details are attached as an image (Screenshot of payment)
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

          Team Protean!
          #BuildingForBillions
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            Ivin-fx
            Sep 10, 2023
            Sep 11, 2023
            This thread was updated on Sep 11, 2023
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            Hello,
            I applied for pan card through e-kyc method and have done the requested payment of 106.9 rs which has been deducted from my account. However it showed that the session expired and now i have to refill all the details and redo the payment as your site does not save the draft even after clicking on the save icon.
            Please refund this amount in my bank account:
            Details are attached as an image (Screenshot of payment)
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

            Team Protean!
            #BuildingForBillions
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              Ivin-fx
              Sep 10, 2023
              Sep 11, 2023
              This thread was updated on Sep 11, 2023
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              Hello,
              I applied for pan card through e-kyc method and have done the requested payment of 106.9 rs which has been deducted from my account ( Through UPI - Google Pay ) . After returned to page, it showed that the session expired and now i have to refill all the details and redo the payment as your site does not save the draft even after clicking on the save icon.
              Please refund this amount in my bank account:
              Details are attached as an image (Screenshot of payment)
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

              Team Protean!
              #BuildingForBillions
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                Ivin-fx
                Sep 10, 2023
                Sep 11, 2023
                This thread was updated on Sep 11, 2023
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                Hello,
                I applied for pan card through e-kyc method and have done the requested payment of 106.9 rs which has been deducted from my account ( Through UPI - Google pay ) . After returned to page, it showed that the session expired and now i have to refill all the details and redo the payment as your site does not save the draft even after clicking on the save icon.
                Please refund this amount in my bank account:
                Details are attached as an image (Screenshot of payment)
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

                Team Protean!
                #BuildingForBillions
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                  G
                  Ginson
                  from Chamarajanagar, Karnataka
                  Sep 8, 2023
                  Sep 11, 2023
                  This thread was updated on Sep 11, 2023
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                  Address: 4th floor, Sapphire Chambers, Baner Road, Baner, Pune 411045

                  We are unable to proceed with your online PAN application due to following reason: Mismatch in any one or more of the following fields as per PAN application with the details available in UIDAI database. Name/ Gender/ Date of Birth/ Name as per Aadhaar. Kindly visit designated TIN-FC/PAN Centre and submit your PAN application using Biometric (fingerprint) facility. Your Online PAN application fee will be refunded within seven working days.

                  But not amount refunded
                  T I'd : T2309061627039182339315
                  Rs :106.90

                  Please refund my money.
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

                  Team Protean!
                  #BuildingForBillions
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                    S
                    Sangilimuruganm
                    Sep 3, 2023
                    Sep 5, 2023
                    This thread was updated on Sep 5, 2023
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                    [protected] This is my PRAN number.I reset the password at 1st time its shows PRAN not found in database
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Thank you for reaching out to us. We're happy to assist. Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php. You may also visit our Chatbot "KYNA" available on our website www.npscra.nsdl.co.in.
                    -Team Protean
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                      Sartaj5544
                      Sep 2, 2023
                      Sep 4, 2023
                      This thread was updated on Sep 4, 2023
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                      I have applied for correction or change in pan but the problem status showing invalid document and option not showing for uploding another documnets
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      We express our apology for the inconvenience caused and we assure you to resolve your query at the earliest. We will connect with you or share the resolution on the email ID provided.

                      Team Protean!
                      #BuildingForBillions
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                        G
                        Ginson
                        from Chamarajanagar, Karnataka
                        Sep 1, 2023
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                        Address: Ottardhotti martalli hanur chamarajanagar Karnataka
                        Website: www.onlineservices.nsdl.com/paam/endUserLogin.html;jsessionid=6868B874D8BAC97B44C02DD636734212.paamtomcat2?type=A

                        I use nsdl website to create a change pan card . Temporary token is [[protected]]. I used option for Submit digitally through e-KYC & e-Sign his aadhar verification. I have paid an amount of rs.106 used by UPI. My balance was deducted from the bank on 01/09/2023 but adhar application not issued. It shows on the screen we are unable to proceed with your online pan application due to following reason: mismatch in any one or more of the following fields as per pan application with the details available in uidai database. Name/ gender/ date of birth/ name as per aadhaar. Kindly visit designated tin-fc /pan centre and submit your pan application using biometric (Fingerprint) facility. Your online pan application fee will be refunded within seven working days. The list of designated tin-fc /pan centre is available at url https://www.tin-nsdl.com/tin-pan-center.html. kindly please refund my money in my account.
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          muni2302
                          from Jayamkondacholapuram, Tamil Nadu
                          Aug 31, 2023
                          Sep 4, 2023
                          This thread was updated on Sep 4, 2023
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                          Address: Plot No 20, Second Street, M.R.F Nagar, Adiyanuthu Village, Dindigul East
                          Website: nsdl

                          My pan number is BCYPS3221A and Aadhar is.[protected] My mobile number has been changed to [protected] due to which i am not able to verify kyc. please update.
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Please refer URL https://www.protean-tinpan.com/ for detailed procedure to apply PAN Card

                          Team Protean!
                          #BuildingForBillions
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                            ReshmiUR
                            from Vadakara, Kerala
                            Aug 27, 2023
                            Aug 29, 2023
                            This thread was updated on Aug 29, 2023
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                            Hi, I have an e NPS account and invested through Kfintech NPS. Now when I am trying to open my NPS through NSDL its showing PRAN not found in Database. Any idea why is it so?
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Thank you for reaching out to us. We're happy to assist. Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php. You may also visit our Chatbot "KYNA" available on our website www.npscra.nsdl.co.in.
                            - Team Protean
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                              panda143
                              Aug 25, 2023
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                              Address: India

                              I need PAN card number urgently. please could you tel me the further processing. And how many days is take to generate the PAN card number?

                              Applied on 14th May its been more than 16 weeks now
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                mridula devi
                                Aug 20, 2023
                                Aug 22, 2023
                                This thread was updated on Aug 22, 2023
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                                I have applied for new pan card on 20th August 2023 through e-sign/e-KYC mode. I have got my acknowledgement number ([[protected]]). On completion of the process I have received message like below.

                                "thank you for using online facility for pan application.

                                If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                But when I checked my application status today, it shows message "sorry, no record found."

                                Please check my application

                                Thanking you
                                Mridula Devi
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

                                Team Protean!
                                #BuildingForBillions
                                We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

                                Team Protean!
                                #BuildingForBillions
                                mridula devi's [Complaint's author] reply, Aug 21, 2023
                                Submitted as instructed. Now please do the needful.
                                Regards
                                Inconvenience caused is highly regretted. We request you to Kindly share your request Id received from [protected]@proteantech.in

                                Team Protean!
                                #BuildingForBillions
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                                  pasumarthi leela priya madhuri
                                  Aug 20, 2023
                                  Aug 21, 2023
                                  This thread was updated on Aug 21, 2023
                                  Resolved
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                                  Resolved

                                  Address: Hyderabad

                                  Sir/madam,

                                  I have applied for Changes/Correction of Pancard through e-sign/e-kyc mode. I have got my acknowledgement number - ([protected]). On completion of the process i have received message like below.

                                  "thank you for using online facility for pan application.

                                  If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                  But when i checked my application status today, it was shown "sorry, no record found."

                                  Please check my application status
                                  Aug 21, 2023
                                  Complaint marked as Resolved 
                                  Got mail from NSDL
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

                                  Team Protean!
                                  #BuildingForBillions
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                                    anujsharma86
                                    from chintpurni, Himachal Pradesh
                                    Aug 6, 2023
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                                    Hi team, i have my NPS account open last year & received the NPS card also.
                                    When i am trying to login to NPS app or website, it is showing me PRAN invalid.

                                    Please help

                                    My PRAN no is[protected]

                                    attached is the error & my NPS card image
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      Bappa123456
                                      Jul 28, 2023
                                      Jul 29, 2023
                                      This thread was updated on Jul 29, 2023
                                      Resolved
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                                      Resolved

                                      Address: Bd-118,samarpally, Krishnapur, kol-700102

                                      No girl is living with me despite of marriage. Even we are facing FIR from West Bengal govt. and lot of disturbance. Even girls are having boyfriend despite of me. So, I am urging for living a girl with me in my home in kestopur.
                                      Aug 8, 2023
                                      Complaint marked as Resolved 
                                      Their next hearing date will be 20th August 2023 in Barasat Judge Court.
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Donegall Quay is my asset property.
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                                        Nahal K A
                                        Jul 28, 2023
                                        Aug 1, 2023
                                        This thread was updated on Aug 1, 2023
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                                        Address: Kerala

                                        Temporary token id: [protected]
                                        Email ID: [protected]@gmail.com
                                        DOB: 03/10/2003

                                        When I try to authenticate using aadhar OTP it's saying "Your Request cannot be Processed. Please try after some time ". Please fix this fast as I need the pan card urgently.
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        I have been nominated for Padamshri Award.
                                        We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.

                                        Team Protean!
                                        #BuildingForBillions
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