NSDL e-Governance Infrastructure Complaints & Reviews

I Subhorup Bhattacharjee, made a payment regarding PAN update and reprint but application failed, no refund received, alomost 7 days going on . I have complant to your customer support and mail to your team . But I not get any valuable response. I made two applications, both are failed but money was deducted once a time . So I can't understand which one is notable.
I maintioned both of application id and complant token number
Token number 1 - [protected]
Token number 2 - [protected]
Re: [Request ID :##4248054##] : [External]
** Due to my privacy I cant share my pan, aadhar details openly but mailed to your authority.*****

I have the Pran card. I get mails regarding my NPS statement from KCRA. However, when I try to login to NSDL, it says "PRAN is not found in database".

On date 28/03/2023 transaction for amount of rupees 106.90 & 107.0 was done respectively at time 2:26 pm & 8:39 pm, the transfer was done to PROTEAN eGov Technologies Limited for PAN update. now the reference no. for both transactions are as follows; [protected] &[protected] respectively. So, my concern is that. after the completion of payment process, the screen popped up and their it was written that. the update could not be done due to some reasons. So, a request to the executive's please look through the complaint and guide me through the steps of refunding.

[protected] is my acknowledgment number. I tried to track my pan application which was submitted on[protected], I entered my acknowledgment number and captcha but it is showing an Invalid acknowledgment number. Please look into the issue does this mean my application has errors or is rejected? Do I need to fill in the new one?

Hi Team,

I was in the process of registering for nps account. I updated my details and uploaded the required documents. Then i tried to make payment but got stuck at payment gateway. Now i am trying to login using my acknowledgement id and date, but i am getting following error from couple of hours.

"registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime."

Ack id[11617375]
Ack date -27/03/2023

I have applied for new pan card on 26/3/2023 through e-sign/e-kyc mode. I have got my acknowledgement number. N- [protected]
But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
bhavsangji jadeja

When I go to correct my mom's pan card, it shows something like that. But my mother's aadhar card has been updated 2 months before.
please help me to change my mom's pan card's detail.
and resolve my problem.

I have applied for pan card correction online with option e-kyc authentication through aadhaar. The details were submitted successfully and the payment was also made through upi on[protected]. But i haven't received the otp at last verification step and given 10 minutes was over.
Please suggest what should i do as payment already deducted to my account and now its showing make your pan card physically.
i have strong disagreement with the NSDL system portal, it has lot of bugs, error problems and non generation of OTP issues, now because of this, we have to suffer a lot.

I have applied for PAN correction as my date of birth mismatches from my PAN when compared to my Aadhaar, So I need to correct my PAN date of birth. I have completed the payment process also, But while authenticating aadhaar I get an Error as "we are unable to proceed with your online pan application due to following reason: mismatch in any one or more of the following fields as per pan application with the details available in uidai database....

Hi NPS Team,

I have got PRA generated for me when I am trying to set password it shows PRAN not not found in CAMS.

I have applied for duplicate pan card through nsdl website after some days i received a mail that (With regard to verification of your abovementioned application and PAN application documents, we would like to inform you that the documents received on March 16, 2023, are found to be in order during preliminary verification.) But still it is showing that your application is under process. Pls dispatch asap.

On first login, getting unauthorized user when trying to reset the IPIN.

I have been using my PRAN account for 3 years. But now i am unable to login. Keep getting the error "PRAN not found in database".

I have already added a grievance at https://npscra.nsdl.co.in/Log-your-grievance.php Token No. is 11054126

Please help.

Dear sir,
it is for your information that i am an inhabitant of Town-Sarthebari, Dist -Barpeta State- Assam, pin-781307.I would like to draw your notice that in our area one Tractor is illegally riding in public road.This tractor have no Registration Certificate, No fitness certificate, No insurance and have not been pay government tax for three years.But the owner of this vehicle is fearlessly riding this vehicle in a public road.As per government rules if vehicle owner have not pay any government fees then his vehicle may be ban . if this vehicle take place in a accident then who will be responsible for this.Everyone will be failed to identify this vehicle because this vehicle have no Registration certificate.we have been seeing that this vehicle have not been hang a Number plate in his vehicle. Here i mentioning the vehicle owner name, address and model number of this vehicle in the following -Owner name - Dimeshwar BHUYAN.Town- Sarthebari, Ward no-4, Pin-781307, Dist -Barpeta, State-Assam.Vehicle Name- Mahindra SARPANCH 575DI.Please do needful immediately.

I have applied for PAN card corrections and made payment of Rs.71.90 through Paytm during the application process but after the payment it did not process through.
I have tried to continue the application process with the token number and e-KYC verification, it went to OTP verification, but I am not getting OTP on my mobile number nor registered e-mail ID.
Please look into this.

Token number: [protected]

I had applied for e-PAN on 28/02/2023 and had received my PAN on the same day. I checked if its valid through the e-Filling portal of the income tax dept. and it says that 'PAN is Active and details are as per PAN.' However, when i use my PAN number for bank purposes, it displays the message that the PAN is invalid. My acknowledgement number is- [protected].

I was in the process of registering for nps account. I updated my details and uploaded the required documents. Then i tried to make payment but got stuck at payment gateway. Now i am trying to login using my acknowledgement id and date, but i am getting following error from last 4 days.

"registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime."

Ack id : 11573054
Ack date : 04/03/2023

HI team,
Unable to receive OTP on aadhaar linked phone number while submitting nomination for my DEMAT account.

This is the transaction details
NSDL DATABASE MANAGEMENT LIMITED
Transaction ID
6151320027022023143443929
Date & Time
[protected]T14:35:40
Nomination request reference number: 626019

I tried reaching out to NSDL customer care number but was told to contact my DP. What is the point of sending emails from nsdl then to submit nominee details if we have to go via DP?

Please provide way forward or contact I can get in touch with (email or phone number)

Kevanna Shah

I have applied for pan card online with option e-kyc authentication through aadhaar. The details were submitted successfully and the payment was also made through net-banking on 10.11.2018. But i haven't received the otp at last verification step.
Please suggest what should i do as payment already deducted to my account.

token no.- [protected]
email - [protected]@gmail.com
mobile no. - [protected]...

Acknowledgement No. [protected]

Here with we bring to your kind notice that we had applied for a new PAN Card in the name of “Zahida”, from Delhi, pin code 110053, which was dispatched to our correspondence address in February 2023. But we didn’t receive the PAN Card as nobody came to our address and I didn't have any call in fact. But it is showing 'Returned to NSDL on 11th Feb 2023 on the website.

Kindly...