NSDL e-Governance Infrastructure Customer Care
NSDL e-Governance Infrastructure Ltd.
Customer satisfaction rating: 67%
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2766
COMPLAINTS

NSDL e-Governance Infrastructure Customer Care

NSDL e-Governance Infrastructure Ltd.

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Address
Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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417

Phone:
Phone:
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+91 22 2499 4200  [Vidya Lakshmi]
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+91 22 4090 4242  [Head Office]
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+91 11 2370 5418  [New Delhi]
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+91 20 2721 8080  [PAN/TAN Call Centre]
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+91 11 2335 3817  [New Delhi]
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+91 79 2646 1376  [Ahmedabad]
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+91 22 2499 4477  [EzeeWill]
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Fax:
Fax:
+91 22 2491 5217  [Head Office]
+91 33 2289 1945  [Kolkata]
+91 44 2814 4593  [Chennai]
+91 11 2335 3756  [New Delhi]
+91 79 2646 1375  [Ahmedabad]

Customer satisfaction rating
67%
Complaints
2766
Pending
188
Resolved
1787
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

NSDL e-Governance Infrastructure Complaints & Reviews

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NSDL E-Governance Infrastructure — pan card application submission error (due to aadhaar authentication failure) [Resolved]

 Althash Mohammed S on Apr 14, 2018
My name is althash. Pls refund my money (115.9 × 2 = 231.8 rs.)
(Transaction reference number:- lur[protected]
Bank reference number:[protected]
Date:- 10/4/2018)

Another transaction (Resubmission for pan card)
(Transaction reference number-
Lur[protected]
Bank reference number-
[protected]
Date - 11/4/2018)

Email:-althash786@gmail.com...
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — pan card undelivered and return [Resolved]

 Chetan Tailor on Apr 14, 2018
Dear sir,
I have applied for a new pan card in the name of jayna ben tailor which dispatched our address in april 2018. I couldn’t receive the pan card because street name was not on pan card folder. Later, after one day we contact the post man regarding the post. He told that due insufficient address returned to the sender address.

Therefore, i requesting your resend my pan card to below address and i mentioned our details below.

Applicant name: jayna ben tailor
Acknowledgement number:[protected]
Mobile no: [protected]...
Complaint comments  Read comments Complaint category Other

NSDL E-Governance Infrastructure — online pan detail updation [Resolved]

 rabaghel on Apr 14, 2018
I have updated all the information for pan update and made the payment. After payment, the page loads, with only a button saying "continue with ekyc/esign"

On clicking the button, it says "your request could not be processed. Please try after sometime."

I am getting otp on my email for the addhar card but there is no place to enter the details. I am not able to proceed beyond this page.

Token number - [protected]
Email id:baghel. Rashmi@gmail.com...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — blocked my pran id to get new ipin [Resolved]

 bhativikram on Apr 13, 2018
Sir, i am a resident of rajasthan under district-churu working under rajasthan judicial department. My ecpenf contribution was started from 2010. My pran id start time i change my pran id but todays my id is blocked so i cant use my cransdl account. Further suddenly my account is locked. Before this i view my account on net several times. But now, when i login my account got the message, your account has been locked. Requset for i-pin from the forget password link. I tried the instruction but got the same result. So please guide me the process to enable my account easily or to get the new i-pin...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — request for re-dispatch of my pan card. [Resolved]

 K Jashvanth on Apr 12, 2018
Dear sir,

I would like to bring few lines to your kind notice that i have applied for a new pan card which dispatched our address in november 2017 by blue dart express ltd courieer vide airway bill no. [protected]. But i couldn’t receive the pan card as our home was closed. Later after some dates when i enquired about my pan card he answered that the post was been hold for some days and been sent back.

Since, i kindly request you to resend my pan card to same address. Details are furnished below.

Acknowledgement number: [protected]
Pan no:ghtpk3664l.
Complaint comments  Read comments Complaint category Movement & Delivery

NSDL E-Governance Infrastructure — nsdl e-governance infrastructure - not receive pan card [Resolved]

 Narendra Singh Rao on Apr 12, 2018
I had applied for PAN using online facility on 18/03/2018, Acknowledgment Number : [protected] and I have digitally signed my application using e Sign, I have uploaded my Aadhaar and other documents and as proof..

But now when i check my PAN Application Status it shows

Status :
We have not yet received the supporting documents with respect to your application for 'New PAN Card or/and Changes or Correction in PAN Data'. Kindly submit the requisite documents to NSDL to enable us to process your PAN application at the earliest. For further details, please...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — no record found at tracking pan/tan application status [Resolved]

 Ashish Patil 7133 on Apr 11, 2018
Sir/madam,

I have applied for new pan card on 11th april 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thank you
Complaint comments  Read comments [1]Complaint category Tax Services

NSDL E-Governance Infrastructure — resend pan card urgently needed [Resolved]

 deepak@2306 on Apr 19, 2018
Dear sir,
my pan card returned to main office, reason is i am hospitalized for a month so i cant receive it on time so, i requested you to resend my pan card to the same address i given previously
pan card acknowledgement number-N-[protected].plz sir humble request with my speed post no-EA[protected]IN THIS IS MY newly applied pan card plz returned it.it urgently required for bank kyc update and also in other place....
Complaint comments  Read comments [2]Complaint category Tax Services

NSDL E-Governance Infrastructure — pan name correction through the nsdl website and selected the e-sign aadhar verification process can not be completed [Resolved]

 saravanaharini on Apr 11, 2018
I tried the pan application for pan name correction through the nsdl website and selected the e-sign aadhar verification process.

Everything went right and at the end while asking for e-kyc verification, even with the otp submission,

System status is "your request cannot be processed, please try after some time"

Please the futher steps to complete the process or advise for the payment refund made...

My token number: [protected]
Date of birth: 21/10/1991
Email: saraprasa68@gmail.com
Aadhar number:[protected]
Correct...
Complaint comments  Read comments Complaint category Employees

NSDL E-Governance Infrastructure — pan card making

 ShahMuneebkhan on Apr 10, 2018
I used nsdl website to create a new pan card of my mother. Temporary token is [protected]. I use e-kyc option for her aadhar verification. I have paid an amount of rs.115 using my debit card. My balance was deducted from the bank but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly refund my deducted money...
Complaint comments  Read comments [2]Complaint category Other

NSDL E-Governance Infrastructure — pran database not found [Resolved]

 Hirdya Negi on Apr 10, 2018
I registered for enps on 10th april, 2018 online. I got the pran number after successful registration. The pran number is[protected]. However i have not received the ipin or tpin details via mail by this time. When i am trying to reset my ipin online, i am getting the error that "pran not found in database". Please solve this problem.

Also please let me know how to edit the information in the profile if any....
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — delay pan card under process for long time [Resolved]

 vptxerox on Apr 9, 2018
I have applied for pan card acknowledgement no-n[protected] on 15MAR2018, current status shows your application is under process at tin facilitation center. Kindly call[protected]/46/47/48/49 for further processing of your application.
Can i know what is the current status or how do we check it online exact status, thanks.   Replace all...
Complaint comments  Read comments [1]Complaint category Government Organizations

NSDL E-Governance Infrastructure — pran not found in database for login [Resolved]

 sm91475.1988 on Apr 9, 2018
I registered for enps on 8th april, 2018 online. I got the pran number after successful registration. The pran number is[protected]. However i have not received the ipin or tpin details via mail by this time. When i am trying to reset my ipin online, i am getting the error that "pran not found in database". Please solve this problem.

Also please let me know how to edit the information in the profile if any....
Complaint comments  Read comments Complaint category Government Organizations

CRA - NSDL — asam rifels paisa lekar bharti krayi hai abhi 1 ldke ki

 satyam111 on Apr 8, 2018
Asam rifels 2017 technical and tradman me 100105 deependra kumar garg ko 2 lakh lekar bharti kraya ja raha hai.
Plz iski enquiry ki jaye.
Abhi ki bharti me 2 lakh rupaye lekar asam rifels me bharti kra kr.
Anpadh logo ko bharti krwa rahe hai.
Ye eak adhikari milla huya hai.
Iss mamle me.
Iske phle bhi wo krwa chuka hai.
Ye sb.
Mere pass puri recording hai uski....
Complaint comments  Read comments Complaint category Police

NSDL E-Governance Infrastructure — refund my application fee [Resolved]

 Aman22 on Apr 7, 2018
I use nsdl website to create my new pan card on 6/4/2018. Temporary token is [protected]. I have paid an amount of rs.115.90 using my debit card. My balance was deducted from the bank on 6/4/2018, but aadhar verification was not completed due to error message on the website saying, "your request cannot be processed. Try after sometime".in the mean time i have tried more than thrice. So now it says, "since you have exceed otp regeneration limit. You cannot proceed with e-sign. Kindly proceed with generating physical application and sent the application to the mentioned address in next page." now i...
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — pan card under process [Resolved]

 ashish1148 on Apr 7, 2018
I have applied for PAN Card on 16.03.2018 with acknowledgement No. N-[protected]. it is still showing "Your application is under process at NSDL - TIN Facilitation Center.You may contact TIN FC[protected]/[protected] where the application was submitted by you" no call is connected to aforesaid contact no. please provide proper solution for this problem....
Complaint comments  Read comments [1]Complaint category Government Organizations

NSDL E-Governance Infrastructure — apy address details issue [Resolved]

 Chandrika Velupula on Apr 7, 2018
Dear Sir,

Token no is 60069514

My address details are not showing correctly in PRAN address details. Address details are correct in my State Bank of India, Hyderabad Branch.

My state in address is showing as Himachal Pradesh instead of Telangana.

Please correct my state as Telangana and update me.

Name: Chandrika Velupula
PRAN: Confidential
Email: Confidential...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — esign/ ekyc applied pan application status shows no record found [Resolved]

 Rakesh Mallapur on Apr 7, 2018
Sir/madam,

I have applied for new pan card on 6th april 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Complaint comments  Read comments Complaint category Other

NSDL E-Governance Infrastructure — e-sign pan card status showed no record found. [Resolved]

 Jayashree Bose on Apr 6, 2018
Sir/madam,

I have applied for new pan card on 5th april 2018 through e-sign mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Jayashree...
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — not able to login via - https://cra-nsdl.com/cra/ [Resolved]

 zchintan on Apr 6, 2018
I am trying to access my details for apy, via nsdl website. While trying to login at https://cra-nsdl.com/CRA/ using pran number it says 'pran not found in database'. Also, it does not allow to reset password.
And, due to the same i am not able to link this apy scheme in to my umang app. Request you to kindly do the needful and revert with a feasible solution....
Complaint comments  Read comments Complaint category Banks

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