NSDL e-Governance Infrastructure Complaints & Reviews

Address: Raghavendra nagar, 517501

I use NSDL website to create a new pan card to me. Temporary Token is [protected]. I use e-kyc option for her Aadhar verification. I have paid an amount of Rs.116.20 using online banking first time it was failed again i done with paytm this timw was also failed atlast third time succeed.MY balance was deducted from the bank on 07/07/2019 totally three times.I want my first two time processed fee back.

Aug 15, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2019

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID. You may send these details through e-mail at [protected]@nsdl.co.in

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Sir/madam,

I have applied for new pan card on 14th june 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.
If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Piyush namdev

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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S

ShresthaSkyler

from Ranaghat, West Bengal

Jul 10, 2019

AS I HAVE APLLIED A FORM FROM NSDL WAPSITE FOR THE CORRECTION OF MY D.O.B IN MY PAN CARD . AFTER THE MONEY TRANSITION WAS SUCCESSFULL. I AM GETTING A REPEATEDILY ERROR "Your Request cannot be Processed . Please try after some time" ITS BEEN 4 DAYS NOW.

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NSDL e-Governance Infrastructure Customer Care's response, Jul 15, 2019

Verified Support

To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID. You may send these details through e-mail at [email protected]

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Address: 7-283,Raghavendra Nagar, S.N puram, Chittoor, Andhra Pradesh

I use nsdl website to create a new pan card to me. Temporary token is [protected]. I use e-kyc option for my aadhar verification. I have paid an amount of rs.116.20 using my debit card. My balance was deducted from the bank on 27/06/2019 but pan card application processing failed due to my name in application is sync with aadhar. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days. Till i didnt get my refund amount.

Jul 11, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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A

anshul224

from Delhi, Delhi

Jul 10, 2019

I have paid for pan application. Which failed due to aadhar kyc not done. I have paid RS.106.50 via Paytm no. [protected]
Token no. [protected]

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Address: 008 , building no. 4 , bharadi aai, azdepada, 421203

I had applied for my pan card on june 6th 2018 and yet i have not received my pan card. I updated my aadhar card thrice as it is my proof of name and address and simply due to no reason there has been a delay.in the facilitation center they go on calling me in periods of 2 days but the status of the applicatio n does not change at all. My contact no. [protected] and my facilitation center's contact : [protected]

Aug 15, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2019

NSDL e-Governance Infrastructure Customer Care's response PAN has been allotted by Income Tax Department, your PAN card is under process at NSDL and will be dispatched to you shortly.

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I use NSDL website to create a new pan card. I use e-sign option. I have paid an amount of Rs.106.90 from paytm and amount was deducted from my account on 25/06/2019 but it show me the screen which wants to authenticate my aadhar card by sending an otp on my number which i didn't get it because my aadhar is not linked to my number. So the transaction failed Now it shows me a message when i am checking the status "Your e-sign/e-KYC based request has failed hence you cannot proceed the application with e-sign/e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days."
After that I did the whole process again but again the same message appeared and the amount deducted again.
So the amount deducted two times for two token number but both the transaction failed. I have not received any refund yet.
So please check my Payment history in NSDL website and refund my pan application fees for both the transaction.
Temp. Token no.-[protected]
Temp. Token no.-[protected]

Jul 8, 2019

Complaint marked as Resolved

refunded

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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M

Mr. Inayat Mansuri

Mar 13, 2021

I use NSDL website to create a new pan card. I use e-sign option. As per belom I have paid an amount through Rupay debit card and amount was deducted from my account on 12/03/2021 & 13/03/2021 but it show me the screen which wants to authenticate my aadhar card by sending an otp on my number which i didn't get it because my aadhar is not linked to my number. So the transaction failed Now it shows me a message when i am checking the status "Your e-sign/e-KYC based request has failed hence you cannot proceed the application with e-sign/e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days."
After that I did the whole process again but again the same message appeared and the amount deducted again.
So the amount deducted two times for two token number but both the transaction failed. I have not received any refund yet.
So please check my Payment history in NSDL website and refund my pan application fees for both the transaction.

(1) Rs. 106.90 was spent on your ATM Card No. ending XXXX9344 NSDL E GOV PANon 12-MAR-2021. A/c No xxxx5087
(2)Rs. 106.90 was spent on your ATM Card No. ending XXXX9344 Aggregator_nsdlzcPayTon 12-MAR-2021. A/c No xxxx5087
(3)Rs. 106.90 was spent on your ATM Card No. ending XXXX9344 Aggregator_nsdlzcPayTon 12-MAR-2021. A/c No xxxx5087
(4)Rs. 106.90 was spent on your ATM Card No. ending XXXX9344 NSDL E GOV PANon 13-MAR-2021. A/c No xxxx5087
(5)Rs. 106.90 was spent on your ATM Card No. ending XXXX9344 NSDL E GOV PANon 13-MAR-2021. A/c No xxxx5087 Bal

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D

Deeksha Kashyap

Jun 3, 2021

I use NSDL website to create a new pan card. I use e-sign option. I have paid an amount of Rs.106.90 from paytm and amount was deducted from my account on 30/31.05.2021 but it show me the screen which wants to authenticate my aadhar card by sending an otp on my number which i didn't get it because my aadhar is not linked to my number. So the transaction failed Now it shows me a message when i am checking the status "Your e-sign/e-KYC based request has failed hence you cannot proceed the application with e-sign/e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days."
After that I did the whole process again but again the same message appeared and the amount deducted again.
So the amount deducted two times for two token number but both the transaction failed. I have not received any refund yet.
So please check my Payment history in NSDL website and refund my pan application fees for the transaction.
Temp. Token no. [protected]
Temp. Token no. [protected]
Regards,
Deeksha Kashyap

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Address: Katihar, Bihar

Sir, i have used NSDL website to create a new pan card Temporary Token is [protected] & [protected]. I use e-kyc option for Aadhar verification. I MY balance was deducted from the bank but Aadhar verification was not completed due to not receiving any OTP on their registered Aadhar card mobile no. Now it shows me a message when i am checking the status "Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days." This problem arises due to their OTP verification failure. I need all my money or create a new pan card. they have to close their website if they can't fix the bugs. This is the true failure of Digital India. Do something for a Change.

Aug 17, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2019

NSDL e-Governance Infrastructure Customer Care's response We have taken a note of your grievance. We will investigate the matter and revert shortly.

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C

chandan kashyap1991

from Mumbai, Maharashtra

Jul 8, 2019

Dear sir
my pancard is returning without deliverd to me from nichlaul it is in Gorakhpur now Acknowledgement no. N-[protected]
CHANDAN KASHYAP
VILL HARDI POST JAMUI PANDIT
IT IS IN GORAKHPUR PLEASE SEND IT ON FOLLOWING ADRESS

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I am trying to fill the application form for the new pan card

Getting this error while doing e-kyc
"exception in generating esign user pdf inside esigncontroller for token no [protected]"

Have provided all the details regarding the application form and paid the fee also, but when i tried to complete my e-kyc i get this error

Please help me to resolve this issue.

Thank you

Jul 6, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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I have applied for on line correction in pan card application and had completed paying through online. My pan application token no is [protected]
I have been trying to provide ekyc for my aadhaar card and also submitted otp many times received for aadhar verification, but every time following message is coming
Exception in generating esign user pdf inside esigncontroller for token no.[protected]
Please help to resolve this issue immediately. As i have already made the payment to nsdl & also not received acknowledgement no to my mail i'd & even on mobile no

Aug 15, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2019

NSDL e-Governance Infrastructure Customer Care's response We have taken a note of your grievance. We will investigate the matter and revert shortly.

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N

nafisahm

from Mumbai, Maharashtra

Jul 11, 2019

exception in generating esign user pdf inside esign controller for token [protected]
what does mean & how we resolve these problem.
plz help

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Address: Valsad, Gujarat, 396125

I have applied for on line correction in pan card application and had completed paying through online. My pan application token no is [protected].

I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

Exception in generating esign user pdf inside esigncontroller for token no. [protected]

Please help to resolve this issue immediately. As i have already made the payment to nsdl.

Thanks
Oommen Kuruvilla

Aug 21, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2019

NSDL e-Governance Infrastructure Customer Care's response We have taken a note of your grievance. We will investigate the matter and revert shortly.

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Address: Nagaur, Rajasthan, 341508

I was applying for a pan card of my father but the eKyc failed and it was saying that the refund will be processed in 7 days. It was on 28 June but i haven't received yet. I made the payment two times the tokon no. Is [protected] and [protected] but had not received the refund for both applications. When i contacted bank they said that the refund was not credited. I made the payment using my card on the nsdl site (payment gateway - paytm)

Aug 21, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2019

NSDL e-Governance Infrastructure Customer Care's response We have taken a note of your grievance. We will investigate the matter and revert shortly.

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K

Kiran belurkat

from Pune, Maharashtra

Jul 8, 2019

I am unable to change my IPIN as well as mobile no from site as error shows that PRAN Not Found In database .
Kindly guide and contact from mail [protected]@gmail.com.
Kindly do it on needful & urgent basis.

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J

Jayesh@1998

from Mumbai, Maharashtra

Jul 8, 2019

Following error ocured after the OTP verification

Error Massage-Exception in generating Esign User PDF inside EsignController for token no

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S

sunil1gupta

from Ahmedabad, Gujarat

Jul 8, 2019

Sir/madam,

myself Sunil Gupta today apply for correction of name in Pan card through online and also pay fee amount through netbanking but after that no acknowledge number or any receipt information recieved. online process is also stopped. kindly help in this regards & resoled the issue on priority basis.

regards
Sunil Gupta

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N

Nain77

from Gurgaon, Haryana

Jul 8, 2019

I apply for pan card but due to some reasons my application is rejected and shows that you get your money refund within a week in your account but i can't get my money refund until now.

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Address: 560048

I tried to fill the pan update application through the nsdl website and selected the e-sign aadhar verification process.
The payment got deducted and it took me to the aadhar verification process.
The vid generation step took me to page not found
Also i entered correct otp three times and it kept saying 'your request cannot be processed, please try after sometime.'

Aug 11, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID. You may send these details through e-mail at [protected]@nsdl.co.in

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Sir/madam,

I have applied for pan card on 4th july 2019, through e-sign/e-kyc mode, as i lost mine. I have got my acknowledgement number [protected]. On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Nilesh gandhi

Aug 15, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

NSDL e-Governance Infrastructure Customer Care's response PAN application is furnished on July 4, 2019 and it is under processed with NSDL e-Gov . For more information kindly email us on [protected]@nsdl.co.in or contact us on[protected]

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K

KASHmir the bloody country

from Mumbai, Maharashtra

Jul 4, 2019

Token no 1. [protected]
Token no 2. [protected]
[protected]@GMAIL.COM
Dob 24.01.1999

My e kyc e sign based request has failed for pan card
I want refund
I pay with my paytm
Paytm no. [protected]

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I applied for pan online but due to some reasons my application reject and messages shows on screen that you will get your refund within one week. I wait for one week but my amount of rupees 106 is not refund. I pay through the paytm wallet.
Today is 8th day but i not get my refund until now. When i complain on nsdl website they again sent me mail you will get refund within a week and sent one email again that i need to contact with my bank
How much time i wait to get my refund?

Aug 17, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID. You may send these details through e-mail at [protected]@nsdl.co.in

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Address: 624001

I have re applied pan card on 1.5 years before . but still i didnt get the card.
customer care executive are saying, your name & your father name are same.
i have submitted all the docs My Aadhaar & my father's Aadhaar, Saying that My name & my grand father name is name.

Still they are saying, your name & father name is same.

Bad luck continues

Aug 11, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

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V

venkatasrinivas dama

from Hyderabad, Telangana

Jul 5, 2019

Kindly visit designated TIN-FC /PAN center and submit your pan application using biometric (finger print)facility.your online pan application fee will be refunded within seven working days. Please refund my fee as soon as possible.

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Dear sir/madam,
One of the nsdl pan employer call me on (22.06.2019) saturday regarding about the refund money that time some amount will be deducted automatically from my account. The employer told that amount will be transacted within in one day.
Still now that amount is not transacted to my account. Total amount is rs.5100. Please see the transaction detail and revert me back i am waiting for your kind response. Kindly check the issue and get my money back as soon as possible.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID. You may send these details through e-mail at [protected]@nsdl.co.in

Jul 11, 2019

Updated by anghubala Temporary Token NO: [protected], [protected]
Registered D.O.B : 17.10.1998
Registered Email.id : [protected]@gmail.com
3weeks before, the total amount Rs.5100 is deducted from your employer. Still now the amount is not transacted to my account. Please check the transaction details and revert the amount me back as soon as possible.

Jul 15, 2019

Updated by anghubala Hi sir.,
On 22.06.2019 one of the PAN employer called, regarding about the refund the money. That time the amount of Rs.5100 is deducted from my account. He told server problem in amount refunding that. Still now that amount is not transacted to my account. Please check the details and the money back as soon as possible. Kindly I am waiting for your kind response. The amount is very urgent for me, I have to pay fees, So please revert the money back.

Aug 08, 2019

Updated by anghubala Hello sir.,
On 22.06.2019 one of the PAN employer called, regarding about the refund the money. That time the amount of Rs.5100 is deducted from my account. He told server problem in amount refunding that. Still now that amount is not transacted to my account. Please check the details and the money back as soon as possible. The amount is very urgent for me, I have to pay fees, So please revert the money back. Kindly check the details and revert the response as soon as possible.

Aug 08, 2019

Updated by anghubala No response from your side. Please refund the money as soon as possible. Its very urgent

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Sir I requested that I am serving in ssb para military force. My name is Vijay Singh shekhawat. presently I am posted at 7 BN ssb batote. My previous mobile number registered in NSDL had been lost my SIM. After that I am requested to you change my registered mobile number in NSDL my new mobile number is [protected] and also give me confirm acknowledgement slip.

Aug 11, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2019

NSDL e-Governance Infrastructure Customer Care's response Dear Vijay,

Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]

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My name is meenal meena.
I applied for pan card from nsdl online but later i came to know that my adhaar card was not linked to phone number so otp didn't come and so i decided to make my pan card offline. Now i want my refund of 71.90 rs. From nsdl back. I paid on 30th may.
Transaction id - 0040259595300520191234411559199881678
Kindly let me know about my query soon as its been many days.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID. You may send these details through e-mail at [protected]@nsdl.co.in

Jul 08, 2019

Updated by meena1303 I can't see the email id. It shows protected. Please tell me on which id should I send these details?

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Address: 560078

I have applied for on line correction in pan card application and had completed paying through online. My pan application token no is [protected].

I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

Exception in generating esign user pdf inside esigncontroller for token no. [protected]

Please help to resolve this issue immediately. As i have already made the payment to nsdl.

Thanks
Ambika

Aug 19, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

NSDL e-Governance Infrastructure Customer Care's response We have taken a note of your grievance. We will investigate the matter and revert shortly.

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A

AnjaniMittal0456

from Mumbai, Maharashtra

Jul 2, 2019

Sir i have applied for pan online with e kyc.
I received my e pan with number.
But in pan verification it says no record found.

My pan number is - FNSPM8715E
And my name is - ANJANI MITTAL

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N

Neil1507

from Mumbai, Maharashtra

Jul 2, 2019

I did some corrections in pan card online through e-kyc and I got massage of aknowledgement number but when I go to check status of pan it showing no record found .

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Hi, i submitted a request for pan change using ekyc/esign method today. After i filled the essentials, i recieved a mail providing the acknowledgement no and other details.

But when i check the application status online it says - sorry, no record found. Please help me.

Do i have to post the documents on nsdl address... Because i thought in ekyc method, that wasn't necessary. Please reply asap

Aug 11, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID. You may send these details through e-mail at [protected]@nsdl.co.in

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Sir/madam,

I have applied for new pan card on 2 july 2019 through e-sign mode. I have got my acknowledgement number (N-[protected]) on completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you

Aug 8, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for allotment of PAN.

NSDL e-Governance Infrastructure Complaints & Reviews

File a complaint to NSDL e-Governance Infrastructure

NSDL e-Governance Infrastructure reviews & complaints page 93

payment failed during pan application fee process.

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application

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pan application fee not refunded

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pan card not received after around 18 months of application

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online transaction failed

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not refunded for failed e-kyc transaction

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getting error while doing e-kyc

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exception in generating esign user pdf inside esigncontroller for token

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for token no 0041881886

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to get my pan card fee refund for failed application

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online pan application failing : your request cannot be processed, please try after sometime

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pan application - no record found

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amount refund after cancellation of pan application

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re apply pan card

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amount not refunded-pan office

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change my registered mobile number

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demanding pan card refund

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ekyc failed for pan correction after payment

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pan application using ekyc method

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regarding pan status

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