NSDL e-Governance Infrastructure Complaints & Reviews

I use NSDL website to create a new pan card of my neighbor. Temporary Token is [protected]. I use e-kyc option for her Aadhar verification. I have paid an amount of Rs.107.50 using my Google pay account. MY balance was deducted from the bank on 07/05/2019 but Aadhar verification was not completed due to not receiving any OTP on their registered Aadhar card mobile no. Now it shows me a message when i am checking the status "Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days." I have got a Rs.5.75 refund message from my bank on 07/05/2019. where is the remaining amount of my Pan Application? This problem arises due to their OTP verification failure. I need all my money or create a new pan card. they have to close their webiste if they can't fix the bugs. This is the true failure of Digital India. Do something for a Change.

Sir,
I applied for nps account under all citizen model almost a year back, i received only ipin/tpin number after a month. I also received sms saying my pran has been processed, but did not get pran number and pran card still.

Request you to look in to the issue here, and let me know functure course of action.

Account detail is,
Name: roshni gopal
Dob 15/09/1991

Now I applied for the pan card, and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :

" Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days. '''


so again i applyed and choosen the '' Physical Method "

then after a successful payment, again the same problem

e-kyc failed due to which it displyed the following message :

" Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days. '''

my humbel request us Refund my money :: Rs 214

for first time apply i choosen : ekyc method, after i choosen physical method
but in both the case same problem occure ( 107+107 = 214)

1 st time i choosen E kyc method for that::::

token num : [protected] pancard

transanction IDSSSs : 0041188673200620191355281561019128489

Transaction Reference ;; 20190620111212800110168512574989227

Bank Reference Number [protected]

2nd time i had choosen physical method for that;

token num : [protected]

transanction IDSSSs 0041193952200620191454141561022654423

Transaction Reference 20190620111212800110168084175007038

Bank Reference Number [protected]

Dear Sir,
I have applied for a new PAN Card in the name of Aviral Tayal which is not dispatched at our address yet.The Local postman resend this to NSDL saying that the address is improper. He often do these kind of things, .
Therefore, I requesting your resend my PAN Card to same address and I mentioned our details below.

Applicant Name: Aviral Tayal
Acknowledgement Number: [[protected]]
Date of Application:[protected]
Mobile NO: [[protected]]

Sir/Madam,
I have applied to update my pan card from minor to major on 20 Jun, 2019.I have completed all the procedure and submit the required fees. I have also received an email as follows:-

"we thank you for using online pan application service of Nsdl E-GOVERNANCE infrastructure limited. If application made using e-sign mode-then there is no need to forward physical documents."
My acknowledgement no is [protected].
Please check my application status and highlight this issue.

Thaking you
NISHKAM VARSHNEY

Dear Sir,
I have applied for a new PAN Card in the name o[censored]DAY PRATAP which dispatched our address in JUNE 2019. I couldn’t receive the PAN Card as our home was closed when the local Post Man reached our home. Later, after couple of days we contact the Post Man regarding the post. He told that he kept with him for four days and returned to the sender address.

Therefore, I requesting your resend my PAN Card to same address and I mentioned our details below.

Applicant Name: UDAY PRATAP
Acknowledgement Number: N-[protected]
Date of Application: 25 MAY 2019
Mobile NO: [protected], [protected]

My Acknowledgement Number is 11892009 and the Acknowledgement Date is 18/06/2019. When I am trying to complete my pending NPS registration, I am getting error message saying "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime." I am getting this message since last 18 hours.

There are customer care detaisl where I can reach out to get this issue resolved. Kindly get this issue fixed as soon as possible.

Prateek Agarwal

I have applied PAN Card for my Wife online on 19-June-2019, and i got confirmation and Acknowledgment Number [[protected]] from the application form.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i go and check the status, it is showing "Records not Found".

Please verify and solve this issue.

I got a text message regarding that NSDL has found some discrepancy in my ITD data with acknowledge number [protected] and ask me to resolve it by download Letter form from https://tin.tin.nsdl.com/pantan/StatusTrack.html
But when I went to the above URL no form is available for download and I didn't get any email regarding the letter too.
Please resolve the issue as soon as possible and make the letter available for download or send it to the registered email address.

I was applied for pan application on 20th may 2019 on nsdl. I completed 90% of application form and they asking to pay 150 rs and i paid that. But the application is not completed due e-kyc failure. Later they displayed message like you will get refund your paid amount in 7 days. but still i did't get my refund amount. so please help me to refund the amount from nsdl.

I have submitted my application on 18th June 2019, for PAN card change request with new photo and other details. However, when i check the status of my application its shows no record found.
My Application tracking no. N-[protected] dated :[protected]:35:30.805
I have generated the pdf, which mentioned not to send my application by post as it was e-sign/e-kyc.
And i have paid the amount required for processing my application
Name: Dilip Kumar

After recieving the acknowledgement, no trace of my application is found. Please advice when the soft copy of my PAN card will be sent through email.

Please help

Sir/madam,

I have applied for new pan card on 18/06/2019 through e-sign/e-kyc mode. I have got my acknowledgement number [protected]. On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status, at the same same time after completion, it was shown "sorry, no record found."

Please check my application

Thanking you
Jyoti Tiwari

Sir/madam,

I have applied for new pan card on 18th june 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
uday

I applied for a new pan through NSDL and got through almost all steps. I paid the fee using my debit card and money was debited from my account. But then my application was rejected due to a mismatch in demographic data. I have not received the refund yet. The application was made on 07/06/2019 and the transaction occured the same day. Please help me get the refund.

My pancard issue at 12/10/2017 when i required to home loan, but it show credit card loan(in cibil) against on this pan card since 2003 how it is possible if i got my pan card in 2017, as back i did not have any pancard/aadhar card and before 2017 i did not have any loan.please help me my contact no.[protected] and mail id is sonu.[protected]@gmail.com

I have applied for a new pan card in the name of "THE CAN-TE3N" which dispatched our address in 06/06/2019. I couldnot received the Pan card as our address . Later after couple of days we contact the post man regarding the post .he told that he kept with him for four days and returned to the sender address.

therfore, I Requesting your resend my PAN CARD to same address and I Mentioned Our Details Below

Applicant name :- Rahul kumar
Acknowledgement no. :- N-[protected]
Date of Applicant :[protected]
Mobile No :- [protected]

A few days ago, when I tried to connect PAN number with my Aadhar, then only It came to my knowledge which was error on my PAN card. I made some corrections through the NSDL website to restore it. For this, I was charged 106 rupees, but my request is not accepted due to technical difficulties. I tried second times and have been charged rupees 106.90 again, sum of 213.80 rupees got deducted from my Paytm account. Furthermore, some info message after failure transaction, that is the amount of will back to my within 7 working days. After seven working days, on 29.05.2019 once paid, only Rs 106 is credited back into my bank account.The second time money was not received yet. There is no action to complain about via email and phone. Kindly take the necessary action on this. Therefore, I humbly ask you to send this amount as quickly as to my bank number.

Token Number: [protected]

Request ID’s: 527980, 500568 and 532246

Name : M.Senthil Nayagam
Fathers Name : Murugesan
PAN No : BNZPS4821E
Application Date : 26.05.2019
Amount deducted : 106.90 AND 106.90 TOTAL: 213.80/-
Single amount refunded date : 29.05.2019
Payment Mode : PAYTM
Description of error : YOUR PREVIOUS PAYMENT REQUEST HAS BEEN FAILED, YOUR MONEY WILL BE REFUNDED BACK. KINDLY MAKE ANOTHER FRESH PAYMENT and Your e-KYC /e-sign based request has failed hence you cannot proceed the application with e-KYC/ e-Sign Mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund seven working days.

Order ID 1: Paid For Order NSDL eGov PAN Order #1010040117195260520192120101558885810560 Transaction ID [protected][protected]:20:41 PM

Order ID 2: Paid For Order NSDL eGov PAN Order #1010040117195260520192114411558885481342 Transaction ID [protected][protected]:15:16 PM

Kindly see the attachment for your reference.

I just got my CIBIL report yesterday and got to know that my CIBIL score is affected due to some loans which are issued to some other person with same name however, father name and D.O.B is different.
I need immediate help to close remove duplicacy or fraud happening over my PAN no.
Name- Sushil kumar sharma
Mob- [protected]
[protected]@yahoo.co.in
Do call for further details.

Dear ITD Team
I would like to inform you that PAN no.AQGPK0115N allotted to me and one other person whose name and father name is same but his address in different from my one.I am facing problem because of this wrong PAN data.A letter of confession TIN/OPS/NW/2019-20/1054 was about wrong PAN entry was issued in my name and address but it was not received by me and it was delivered at the address to Sh. Rajesh Kumar S/o Om Parkash address-Fateh Pura Kalan, Kotputli, Jaipur, Rajasthan.

If you will check the record of dispatch this letter should be delivered on my location but why and how it was delivered to same person of my name I don't know.I would like to know how much ime it will take to correct my PAN data.I am in trouble because of this, all my cibil data is disturbed because of this and I am unable to take loan.Please allot new PAN

I've applied online for fresh pan card application, My 1st transaction failed due to Aadhar card authentication failed. I tried the 2nd transaction again failed for the same reason. On 3rd transaction I got success.
For each transaction, from my account deducted Rs.106.90.
For the same next day, I received a refund for the 1st transaction.
after a two week, I received my PAN Card. but still, the 2nd transaction needs to refund.
I mailed to ([protected]@nsdl.co.in, [protected]@nsdl.co.in) regarding these issues, till the day I didn't receive any updates.