NSDL e-Governance Infrastructure Complaints & Reviews

Hi team,

I was applying for pan card using e-kyc and after authenticating via otp started getting an exception which stopping the further flow to complete my application. Below is the exception occurred which includes my token number as well.

"exception in generating esign user pdf inside esigncontroller for token no [protected]."

Otp was authenticated properly but couldn't proceed further.

Please look into this as i have already made my payment and require pan as early as possible.

Dear Sir/Ma'am,

I have registered for PAN card using e-sign in and KYC option on 15th July, 2019.
I have received the acknowledgement number [protected].
And a message saying "Thank you for using online facility for pan application.
If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

However on entering this number to check the application status, the message is showing "No record found".

Please address this issue at the earliest.

Regards,
Pornika Ganguly

I have been trying to provide ekyc for my aadhaar card and also submitted otp four times received for aadhar verification, but every time following message is coming

Exception in generating esign user pdf inside esigncontroller for token no [protected]

Please help to resolve this issue immediately. As i have already made the payment to nsdl

Kindly resolve my issue.

Sir/Madam,
I am writing on behalf of my LLP company. I have applied new PAN for my company on 15th of June.
On 18th June i received discrepancy email that application can not be processed due to non submission of Aadhaar card and the scanned photos are not clear. Since this is for our company we do not have Aadhaar card. so we uploaded our company registration certificate again.
On 25th June i received discrepancy email that the PDF file is corrupted. Again we uploaded the same document.
After that the status shows

"Your application is under process at NSDL - TIN Facilitation Center. You may contact TIN FC[protected] where the application was submitted by you"

I have been trying to contact this customer care number but no one is picking up the call. And, I have also emailed them regarding this where i could not find any reply.

It is been a month since i uploaded the document . Please do further necessary action to get my new PAN. All my company works are backlogging due to this issue.

Kindly do the needful

Dear Sir,
Last month on 28th in your website i change my pan card name correction by online and paid by my via net bank but i can receive a msg from your its can't do by our side you can visit to the concern office for it they told, within 7 working days you will receive your payment they told but still now i can't get my payment please do the needful to me.(this is my reference no.[protected]

Exception in generating esign user pdf inside esigncontroller for token no [protected]

I have made payment for pan card change and physical card request but the amount got deducted and this thing is showing up.
This thing is showing up even after authenticating aadhar twice.
Kindly solve this issue as soon as possible.

Thanking you,
Nihal singh

Hi,

I had open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution online. While i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible.

Name : chagi anil kumar
Mobile number : [protected]
Email id: [protected]@gmail.com
Pran number :[protected]

Sir,
I have done the payment of rs.109 after submitting the application, after that it's showing that "cannot proceed with the application due to aadhar otp authentication was failed and your money will be refunded". But i didn't get my money yet. Please help me.

Token no:[protected]
Date:11/07/2019
Email : [protected]@gmail.com

Thanking you sir.

Sir/madam,

I have applied for new pan card on 11th july 2019 through e-sign/e-kyc mode. I have got my acknowledgement number [protected]. On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Rajat garg

Hi team,

I had applied for pan card on 11.74.2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([[protected]]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Kulbir kaur

I have applied for on line correction in pan card application and had completed paying through upi. My pan application token no is [protected]

I have been trying to provide ekyc for my aadhaar card and also submitted otp twice times received for aadhar verification, but every time following message is displayed

Exception in generating esign user pdf inside esigncontroller for token no [protected]

Please help to resolve this issue immediately as i have already made the payment to nsdl.

I have applied for online pan card for a partnership firm, I have filled all the details in the online application form and it has been accepted and I have posted the printed application along with payment detail, I have also sent the relative documents
I have received mail that my application contains a prefix before my name and I was asked to resubmit and post the application again quoting the same reference number.
but the question is who makes that Prefix ..? That is prefix from your Site "Mr, Ms, Miss, and M/S" then why you are asking us to remove ..?
so I request you to remove that prefix from your sites to avoid those issue
Thank you ..?

Respected sir/madam,

I have applied for change of address of pan card on 10-jul-2019 through e-sign/e-kyc mode. I have got my acknowledgement number n[protected]. On completion of the process i have received the below message,

"thank you for using online facility for pan application”

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But today when i checked my application status, it says "sorry, no record found."

Please check my application status and process it.

Thanking you
Vijay v kamath

While creating a new pan for my sister through nsdl website, i used e-kyc option for her aadhar verification. I paid an amount of rs.116.20 using net banking. My balance was deducted from the bank on 11/07/2019 and token [protected] was generated, but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. This problem arises due to their otp verification failure. I need all my money back as i had to repay for the generation of new token.
Please fix the bug so that the paid amount is refunded once the authentication is failed. Otherwise why should one use this website if one has to pay multiple times for the same purpose? Please do something immediately.

Sir/madam,

I have applied for new pan card formy wife on 10th July 2019(Today ) through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But while checking my application status after applied, it was shown "sorry, no record found."

Please check my application

Thanking you
Anil Patra

I tried to apply for pan card for my wife 2 times. First time due otp issue, the application failed to submitted, but the money is deducted. Till now not received the refund. For reference the token number is: [protected] as till now i haven't received acknowledgement number.
2nd time i have applied for the pan card. Otp verification was succesful, but again failed due mismatch of error "e-sign received from uidai doesn't belong to the pan applicant." refund is not yet received. For reference the acknowledgement number is: [protected]

I want my refund.

Dear sir,
I have applied for a new pan card in the name of harshita chouhan which was dispatched. Couldn't receive the pan card as post man he did not inform me and he return back,
Therefore, i requesting you resend my pan card to the same address and i mentioned our details below.

Applicant name: harshita chouhan
Acknowledgement number: u-g[protected]
Date of returned:27/04/2019
Mobile no: [protected]
Mail id: [protected]@gmail.com

I use NSDL website to create a new pan card to me. Temporary Token is [protected]. I use e-kyc option for her Aadhar verification. I have paid an amount of Rs.116.20 using online banking first time it was failed again i done with paytm this timw was also failed atlast third time succeed.MY balance was deducted from the bank on 07/07/2019 totally three times.I want my first two time processed fee back.

Sir/madam,

I have applied for new pan card on 14th june 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.
If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Piyush namdev

I use nsdl website to create a new pan card to me. Temporary token is [protected]. I use e-kyc option for my aadhar verification. I have paid an amount of rs.116.20 using my debit card. My balance was deducted from the bank on 27/06/2019 but pan card application processing failed due to my name in application is sync with aadhar. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days. Till i didnt get my refund amount.