[Resolved]  Nsdl E-Governance Infrastructure — checking status with pan acknowledgement (esign) says record not found

Hi sir/madam,

I applied for pan card name change in the nsdl site on aug 9, 2019. I uploaded the necessary documents, photo and signature and received an acknowledgement from the nsdl site.
When i tracked the status of pan card with the provided acknowledgement number, it says no records found.

Trackedsite: https://tin.tin.nsdl.com/pantan/StatusTrack.html

Mail received:
Dear sir/madam,

We thank you for using online pan application service of nsdl e-governance infrastructure limited. Details of your application are as under:

Acknowledgement number

[protected]