[Resolved]  Nsdl E-Governance Infrastructure — complaint about pan card fee refund

I had applied with NSDL online for a new Pan Card. The acknowledgement no for my transaction reference number JUR[protected]
BANK reference number[protected]
transaction id 001173524210082017122316150234799440
My application was rejected stating that

1) The name mentioned in the application form does not exactly match with the name in the Proof of Residential Address.

.

Kindly refund my PAN processing fee.

Hope you will do the needful !!
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Sep 15, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Aug 14, 2017
NSDL e-Governance Infrastructure Customer Care's response
Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
Complaint comments 

Comments

Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
NSDL e-Governance Infrastructure Customer Care's response, Aug 16, 2017
Verified Support
Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [email protected] /call on 020-27218080

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