[Resolved]  Nsdl E-Governance Infrastructure — duplicate pan card

Address:500015

Sir/madam,

I have applied for a duplicate pan card on 2nd December 2018 through e-sign document submission mode. I have got my acknowledgement number ([protected]).
On completion of the process I received message like below.

"Thank you for using online facility for pan application."
and I received the receipt for the online payment too.

"If you have digitally signed your application using esign then there is no need to forward physical documents."

But when i checked my application status today, it was showing "Sorry, no record found."

Please check my application, as there is no clarity here.

Thank you
Regards
Bhagyashree
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Jan 7, 2019
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Dec 04, 2018
NSDL e-Governance Infrastructure Customer Care's response
Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
Verified Support
Dec 05, 2018
NSDL e-Governance Infrastructure Customer Care's response
This PAN application is applied through using Physical mode facility, hence you need to send the PAN acknowledgment copy affixing Photo, duly signed and enclosing the supporting document to NSDL e-Governance. For further queries you may reach us at [protected]@nsdl.co.in
Complaint comments 

Comments

Sir, I had applied my pan card. My pan card is came to the local post office and it is unable to deliver by them to me since I'm not in my home. We have changed our locality. So they returned the pan card. So you want to redispatch my pan card. Thank you.

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