[Resolved]  Nsdl E-Governance Infrastructure — e kyc application pan status

I had applied for pan using e-kyc facility (Aadhar card based authentication) on 03/08/2017, acknowledgment number : [protected]
On completion i received this message,

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But now when i check my pan application status it shows

"we have not yet received the supporting documents with respect to your application for 'new pan card or/and changes or correction in pan data'. Kindly submit the requisite documents to nsdl to enable us to process your pan application at the earliest. For further details, please read the guidelines and instructions or contact tin call center at[protected]"

Please check my application and let me know the status.

Acknowledgment number :[protected]
Pan no: anhpk4757g
Name : vaidehi komerwar

Thanks
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Oct 22, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Sep 12, 2017
NSDL e-Governance Infrastructure Customer Care's response
Dear Vaidehi,

Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution
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