[Resolved] Nsdl E-Governance Infrastructure — I want my deducted balance

Akash Buktare

from Aurangabad, Maharashtra

Website:

tin.tin.nsdl.com/pan

I use NSDL website to create a new pan card of myself. Temporary Token are [protected], I use e-kyc option for Aadhar verification. I have paid an amount of Rs.115.90. using my debit card. MY balance was deducted from the bank on 10/08/2017 but Aadhar verification was not completed due to not receiving any OTP. Now it shows me a message when i am checking the status "Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceedwith physical mode. Kindly note that you will get refund of the PAN application in next seven working days." where is the amount of my Pan Application? This problem arises due to their OTP verification failure. I need all my money or create a new pan card.Do something for aChange.

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Oct 26, 2021

Complaint marked as Resolved

Sorry from my side, it will take 7 working days in that they will refund us, don't worry about nsdl e governance. Thank you

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

Aug 19, 2017

Updated by Akash Buktare Your 7 working day is over I want my dedicated balance..Give quick action

Verified Support

Aug 22, 2017

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]