[Resolved]  Nsdl E-Governance Infrastructure — I'm complaining for my refund of pan application

I use nsdl website to create a new pan card of my neighbour. Temporary token is [protected]. I use e-kyc option for her aadhar verification. I have paid an amount of rs.106.90 through using my upi. My balance was deducted from the bank on 13/08/2019 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days." i have not received any refund till yet. Where is the my refund amount of my pan application? This problem arises due to their otp verification failure. I need all my money or create a new pan card. They have to close their website if they can't fix the bugs. This is the true failure of digital india. Do something for a change.