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[Resolved]  NSDL E-Governance Infrastructure — Invalid user id for PRAN

Website: cra-nsdl.com/CRA

I'm trying to login to nsdl site (https://cra-nsdl.com/CRA/) using my pran number[[protected]].
However, the system throws an "invalid user id" error, while login using the pran number. I've contributed last year. Also, l'm not able to reset the password and getting the same error.
i'm not able to contribute or access my statement online using my pran. Please help.
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Aug 6, 2021
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jan 08, 2021
NSDL e-Governance Infrastructure Customer Care's response Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
 
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    +91 22 2499 4200 [Vidya Lakshmi]
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