[Resolved]  Nsdl E-Governance Infrastructure — my money not refunded

My token no.[protected] my name is chandan kumar sahu '04/11/2017' when i was applying fo my pan card, i choose e-sign upload scanned document and i have uploaded the document. After the succesfull of payment when i was going for e-sign aadhaar otp and pressed the continue buttom appearing on the screen that "your document has been archieved. Kindly contact nsdl" i had contact to nsdl, customer care said if you have not signed then your money will be refunded within 7 woking days and today is going to hit 10 days money is not refunded
My transaction reference number:juco[protected]
The payment receipt and my failed applying screenshot giving below you can see