Nsdl E-Governance Infrastructure — my pran number in not found in data base

Address:241001

Sir,

I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

Name: ashish kumar singh
Pran:[[protected]]
Mobile no.[[protected]]
Email id: [protected]@gmail

Thanking
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NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jul 29, 2019
NSDL e-Governance Infrastructure Customer Care's response
Dear Ashish,

Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
Jul 30, 2019
Updated by Ashish Kartik Singh
Sir I register my grievance at npscra. And I got a token no. Which is 60095139. But while I check my grievance status error occurred.. and nothing happens..
Verified Support
Jul 30, 2019
NSDL e-Governance Infrastructure Customer Care's response
Dear Ashish,

This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
Jul 31, 2019
Updated by Ashish Kartik Singh
Sir
Can you tell me how i update my mobile number in my pran account.. yesterday I went to bank to update my mobile number.. but their my mobile number already shown in PRAN account detail.. but it is not working in APY & NPS apps .. My mobile number is [protected]

Complaint comments 

Comments

Sir i ragister my grievance.. and I got a token number.. but while I try to check my grievance status.. error come.. and nothing happened.. my token number is 60095139.
Sir
Can you tell me how i update my mobile number in my pran account.. yesterday I went to bank to update my mobile number.. but their my mobile number already shown in PRAN account detail.. but it is not working in APY & NPS apps .. My mobile number is [protected]

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