[Resolved] Nsdl E-Governance Infrastructure — new pan card -"sorry no record found"
Shshravya kasturi on Dec 19, 2018
I have applied for new pan card on 19th december 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.
"thank you for using online facility for pan application.
If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."
But when i checked my application status today, it was shown "sorry, no record found."
Please check my application
Complaint marked as Resolved Jan 25, 2019
[Dec 19, 2018] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified SupportNSDL e-Governance Infrastructure Customer Care's response, Dec 20, 2018
We thank you for approaching us regarding your grievance. We are looking into your grievance on behalf of Income Tax Department and will revert back to you shortly. Inconvenience caused, if any is regretted .
Verified SupportNSDL e-Governance Infrastructure Customer Care's response, Dec 24, 2018
Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
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