[Resolved]  Nsdl E-Governance Infrastructure — no record found after payment.

Website:NSDL

Sir/ma'am,
I had applied for a new pan card online, on 4th april 2018 via the official website. I have made the payment and have received the acknowledgement number which is [protected]. I have the pdf downloaded with the details i had entered, and have even received the message saying i need not send any documents for verification since the online e-sign/e-kyc has been done. But upon entering the acknowledgement number and checking the status, it says, "no record found."
Please resolve the issue at the earliest.
~
Sanjeev metta.
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May 11, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Apr 09, 2018
NSDL e-Governance Infrastructure Customer Care's response
Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution
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    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
    NSDL e-Governance Infrastructure Address
    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all NSDL e-Governance Infrastructure contact information