[Resolved]  Nsdl E-Governance Infrastructure — no record found status after submission

Dear sir/madam,
I have applied for a new pan card 49a using ekyc method on[protected] and have completed the process of application. I have recieved a mail with two documents and a message on the nsdl portal saying "thank you for using pan online facility", but it says there is no record found when i checked the status of my pan application with acknowledgement number recieved on the mail.
Please let me know if i have successfully applied for a new pan card through ekyc and not physical submission method. Kindly resolve the issue as early as possible. Do i need to physically submit the documents?
Thank you.