[Resolved] Nsdl E-Governance Infrastructure — no refund after failure of pan card

amrutabonde13

from Pune, Maharashtra

Address:	Nagpur, Maharashtra, 440034
Website:	www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

I use nsdl website to create a new pan card of my little brother. Temporary token is [protected]. I used e-kyc option for the aadhar verification. I paid an amount of rs.106.9 using my debit card. My balance was deducted from the bank on 19/11/2018 but aadhar verification was not completed. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days. It has been two months still not received my refund. Kindly help me with my refund. Thank you.

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Feb 28, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2019

NSDL e-Governance Infrastructure Customer Care's response We thank you for approaching us regarding your grievance. We are looking into your grievance on behalf of Income Tax Department and will revert back to you shortly. Inconvenience caused, if any is regretted.

Verified Support

Jan 25, 2019

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in