[Resolved] NSDL E-Governance Infrastructure — not refund pan fee

 
2 Reviews
 satya4456 on Mar 7, 2018
My name is jaymangal kumar. I applied for pan through ekyc online. Temporary token is [protected]. I use e-kyc option for her aadhar verification. I have paid an amount of rs.115 using my debit card. My balance was deducted from the bank on 26/02/2018 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days."
So i request you to please refund debited amount as soon as possible.
Thank you,
Complaint marked as Resolved Mar 8, 2018

Complaint Status


[Mar 07, 2018] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Saravana Kumar Guru's response, Mar 02, 2018
I have received the other company mobile. I want to return it back and get my money at earliest

Product Name : Samsung J5

Booked Price : 25600

name : saravanakumar
mob : [protected]
Updated by satya4456, Mar 08, 2018
Got refund thanks
Verified Support
NSDL e-Governance Infrastructure Customer Care's response, Mar 12, 2018
To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at customerservice@nsdl.co.in
Verified Support
NSDL e-Governance Infrastructure Customer Care's response, Mar 22, 2018
Thank you for acknowledging that your concern has been resolved. Contact us at tininfo@nsdl.co.in or[protected], for assistance in future.
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Comments

I have received the other company mobile. I want to return it back

Product Name : Samsung J5

Booked Price : 25600

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    NSDL E-Governance Infrastructure - not refund pan fee