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[Resolved]  Nsdl E-Governance Infrastructure — nps: pran number not found in database

Address:Pune, Maharashtra, 453441

Dear sir/madam,

I have a pran account no[protected] for nps but whenever i am trying to set ipin in nps cra it is showing pran not found in database, i am facing the problem right after i got my pran and i have stopped my installments.

Please help me to resolve the issue as early as possible. After i can set my ipiin i will continue my contribution for nps.

I have also attached the receipt of 1500/- which i paid to nps through sbi.

Thank you,
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May 7, 2020
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Mar 11, 2020
NSDL e-Governance Infrastructure Customer Care's response Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
Verified Support
Mar 31, 2020
NSDL e-Governance Infrastructure Customer Care's response Dear Sir/Madam, This has reference to your query/complaint raised by ""Consumer forum"". In this regard, we wish to inform you that we have already replied to your query received at info.[protected]@nsdl.co.in. You are requested to check your email ID for the resolution of your query.
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Comments

Getting below error while proceeding with payment at enps.

"Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime.."

I need to complete the registration and make the payment at the earliest. Please help me to resolve the issue.

ACK ID : 11095821
Reply
NSDL e-Governance Infrastructure Customer Care's response, Apr 1, 2020
Verified Support
Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on 022-24993499
pran not found in database - issue with nps
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