[Resolved] Nsdl E-Governance Infrastructure — nsdl e-governance infrastructure enps - account opening issue - pran not found in database

[email protected]

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600096
Website:	NSDL

Dear sir/madam,

I open a national pension scheme account. I am individual subscriber of tier i account - i have used aadhar registration process.
I have also paid initial amount in that account.

I received pran number through sms & email about successful completion of account opening process.

When i try to view my profile and tried to reset my password using pran, it is showing "pran not found in database" and sometime shows "unauthorized user".

Please resolve the issue as early as possible. Below are my details.

Name: vemala venu madhav
Pran:[protected]
Email id: madhav. [protected]@gmail.com

I have tried calling toll free no:[protected] & customer care no:[protected], but i am getting engage tone all the time and not getting any response.

Counting your response asap.

Thank you,
Venu

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Dec 19, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Venu,

This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.