[Resolved]  Nsdl E-Governance Infrastructure — nsdl - e-kyc pan card application status shows "no record found"

Sir/madam,

I have applied for new pan card on 6th november 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you,
Pranav tharun
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Apr 13, 2020
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Feb 20, 2020
NSDL e-Governance Infrastructure Customer Care's response
Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
Verified Support
Feb 26, 2020
NSDL e-Governance Infrastructure Customer Care's response
We are still awaiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
Verified Support
Mar 04, 2020
NSDL e-Governance Infrastructure Customer Care's response
We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
Verified Support
Mar 13, 2020
NSDL e-Governance Infrastructure Customer Care's response
As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
Complaint comments 

Comments

I have tried applying pan care 4 times, first 2 time i paid 116 rupees aprox and next two times i paid 106.90 rupees my payment is successful from bank sire but it tells transaction failed with some error. Can i get my money back please?

NSDL e-Governance Infrastructure Customer Care's response, Feb 27, 2020
Verified Support
This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
NSDL e-Governance Infrastructure Customer Care's response, Mar 17, 2020
Verified Support
Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at 020-27218080. Our team shall help you to resolve the issue.

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