[Resolved] Nsdl E-Governance Infrastructure — nsdl e-sign - duplicate pan application status shown no record found

Prabarama

Address:

INCOME TAX PAN SERVICES UNIT (Managed by NSDL e-Governance Infrastructure Limited) 4thFloor, Mantri Sterling, Plot No. 341, Survey No. 997/8, Model Colony, Near Deep Bungalow Chowk, Pune - 411 016

I have applied duplicate pan card on 10th april 2020 through e-sign mode.
I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status, it was shown "sorry, no record found."

I reported the same to [protected]@nsdl.co.in through mail and received a reply to check again at https://tin.tin.nsdl.com/pantan/StatusTrack.html

But still its shown no records found.

Request your help to get my application status.

Thanking you

Prabaharan

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May 25, 2020

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2020

NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.

Verified Support

Apr 23, 2020

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is under verification with Income Tax Department (ITD). Further, PAN applicants are requested to note that on account of COVID-19 outbreak and Govt. advisories issued in this context, there will be delays in processing and dispatch of PAN cards. We thank you for your understanding and co-operation.
To know the status please visit our website. Click here: https://www.tin-nsdl.com/index.html