[Resolved]  Nsdl E-Governance Infrastructure — nsdl e-sign/ekyc applied pan update application status shows no record found

Sir/madam,

I have applied for updating my pan card today the 30th september 2019 through e-sign/e-kyc mode (Paperless). I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Ningthoujam superman singh
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Nov 17, 2019
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Oct 10, 2019
NSDL e-Governance Infrastructure Customer Care's response
We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
Verified Support
Oct 14, 2019
NSDL e-Governance Infrastructure Customer Care's response
We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
Verified Support
Oct 17, 2019
NSDL e-Governance Infrastructure Customer Care's response
We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
Complaint comments 

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My acknowledgement no. which I got is attached here.

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