[Resolved] Nsdl E-Governance Infrastructure — pan application request error

jamalpv

Address:

Malappuram, Kerala, 673636

I tried the pan application through the nsdl website and selected the e-sign aadhar verification process.

Everything went right and at the end while asking for e-kyc verification, even with the otp submission, system status is "your request cannot be processed, please try after some time"

Tried to reach nsdl through official contact center, but no response.
Please the futher steps to complete the process or advise for the payment refund made...

Its been more than 10 months complaining and already sent couple emails as advised but no response.

May i know how i can request for payment return?

#coupon no.: [protected]

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Jun 13, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

Apr 23, 2018

Updated by jamalpv No Email yet received so far..

"The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form."

Verified Support

May 07, 2018

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

Jul 02, 2018

Updated by jamalpv Received message from NSDL Saying "W.e.f. June 16, 2018 PAN application forms have undergone a change due to revision in application fees by Income Tax Department. As the PAN application initiated by you (prior to June 16, 2018) was not completed, the same shall be treated as cancelled and if you have already made payment of application fee, then the same will be refunded"

But Still there is no Refund Yet

#coupon no.: [protected]