[Resolved] Nsdl E-Governance Infrastructure — pan card applied online - acknowledgement number not received

PShanmugaSundaram

from Mumbai, Maharashtra

Address:

560076

My name is shanmuga sundaram. As i lost my pan card, i have applied it for reissue and paid online on april 26th, 2018. I didn't still receive the pan card yet and also the acknowledgement number. I have called customer care number many times many times, but the phone is busy with some other call. Nobody is attending my call when ring goes.

I need to know my acknowledgement number.
I have given office address as the delivery address. As i have health issue, i will not be available for 6 months in my office.

My home address: 17, 2nd cross, opposite to sri gokul ladies pg, 30th main, btm 2nd stage, bangalore, karnataka - 560076

My contact number - [protected]

+2 photos

Was this information helpful?

No (0)

Yes (0)

Jul 31, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2018

NSDL e-Governance Infrastructure Customer Care's response If you have applied through NSDL e-Gov and with Online mode, then you must have received copy of acknowledgement in your registered e-mail id. Further to inform you that without PAN or Acknowledgment number the status of same cannot be retrieved. For any further details kindly reach us at [protected]@nsdl.co.in

Jul 09, 2018

Updated by PShanmugaSundaram I have mentioned the PAN card number already - It's EJJPS4630G. I didn't receive any acknowledgement number. You can go through all the attachments that I have attached with this issue from day1. Please check any payment done through NSDL or not by considering the attached screenshots also. You can't say I didn't pay online on seeing the attachments. And also please let me know what are all the other gateways of online payment for PAN card other than NSDL. I will go through all customer cares. It's really making me so confused after even paid. I am not blaming you. I just need to track this somehow and get my pan card.

Is there any way to assign this issue to all gateways of PAN card like NSDL? Surely it will be resolved. I don't have acknowledgement number as well as temporary token Id. Please suggest me what I have to do hereafter by having only 3 attached screen shots which shows very clearly that I have paid.

Jul 09, 2018

Updated by PShanmugaSundaram Please find those 3 attachments here