[Resolved]  Nsdl E-Governance Infrastructure — pan card status-[protected]

Hi

I have applied for reprint of pan card on 18 feb 19 today through e-sign/e-kyc mode (My adhar card photo is there on ack form,). I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.
Ack no: [protected]

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application
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Mar 29, 2019
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Feb 20, 2019
NSDL e-Governance Infrastructure Customer Care's response
We thank you for approaching us regarding your grievance. We are looking into your grievance on behalf of Income Tax Department and will revert back to you shortly. Inconvenience caused, if any is regretted
Verified Support
Feb 21, 2019
NSDL e-Governance Infrastructure Customer Care's response
The application is processed by Income Tax Department. The physical PAN card shall be dispatched you shortly.
Complaint comments 

Comments

My pran no.[protected] is not found in database, nsdl websites.so please update my pran no.and account no. on nsdl websites.

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